Role of Public libraries in promotion of e-governance: a caseRole of Public libraries in promotion of e-governance: a case...
IntroductionIntroduction‘‘Success is a Journey, Not a Destination’Success is a Journey, Not a Destination’ State ofState ...
Definition of E-GovernanceDefinition of E-Governance E-governance is an emerging trend to re-invest the ways the governme...
E-Governance ModelE-Governance Model The present model of e-governance doesn’t aimThe present model of e-governance doesn...
Objectives of E-GovernanceObjectives of E-Governance The objectives of e-governance are to enhance efficiency, provideThe...
Role of E-GovernanceRole of E-Governance Increase efficiency by automation, computerization and networking.Increase effic...
E-Governance Infrastructure Projects inE-Governance Infrastructure Projects inHimachal PradeshHimachal Pradesh HIMSWANHIM...
HIMSWAN NetworkHIMSWAN Network
HIMSWANHIMSWAN   Himachal State Wide Area Network Himachal State Wide Area Network  oror HIMSWAN HIMSWAN  is the core is ...
State Data CentreState Data Centre In order to consolidate the G2G, G2B and G2C services,In order to consolidate the G2G,...
State Portal and SSDGState Portal and SSDG The State Portal of the Himachal Pradesh has been developed by the StateThe St...
Community Service Centers (CSC) orCommunity Service Centers (CSC) orLokMitra KendrasLokMitra Kendras An objective to deve...
Model ofModel of Community Service Centers (CSC) or LokMitraCommunity Service Centers (CSC) or LokMitraKendrasKendras
Structure ofCommunity Service Centers (CSC) orStructure ofCommunity Service Centers (CSC) orLokMitra KendraLokMitra Kendra...
Integrated Community Service Centers (i-CoSC)Integrated Community Service Centers (i-CoSC)or SUGAMor SUGAM i-CoSC (Sugam)...
Scheme Portal (e-Marg Darshan)Scheme Portal (e-Marg Darshan) In order to provide opportunities to the citizen for their e...
E-SamadhanE-Samadhan E-Samadhan is the Grievance Redressal System portal of the GovernmentE-Samadhan is the Grievance Red...
E-SameekshaE-Sameeksha E-Sameeksha is an e-GovernanceE-Sameeksha is an e-Governanceinitiative of Government of Himachalin...
E-KoshE-Kosh E-Kosh is a web portal developed by theE-Kosh is a web portal developed by theDepartment of Finance to provi...
HimBhoomiHimBhoomi Developed by NIC state Unit, the HimBhoomi software is a futuristic Land RecordDeveloped by NIC state ...
E-Pension (Pension Disbursement System)E-Pension (Pension Disbursement System)The e-Pension software is the result of comp...
Digital Gazette (e-Gazette)Digital Gazette (e-Gazette)    Being one of its own kinds, Digital Gazette is the first paperl...
Role of Libraries in promotion of E-Role of Libraries in promotion of E-GovernanceGovernance Already established librarie...
Role of Libraries in promotion of E-GovernanceRole of Libraries in promotion of E-Governance In the words of James Madiso...
Community information services via the E-Community information services via the E-GovernanceGovernance Services provided ...
ConclusionConclusion E-governance is step towards reform in government and administration. TheseE-governance is step towa...
Role of Public libraries in promotion of e-governance: a case study towards grass roots development in Himachal Pradesh.
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Role of Public libraries in promotion of e-governance: a case study towards grass roots development in Himachal Pradesh.

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Role of Public libraries in promotion of e-governance: a case study towards grass roots development in Himachal Pradesh.

  1. 1. Role of Public libraries in promotion of e-governance: a caseRole of Public libraries in promotion of e-governance: a casestudy towards grass roots development in Himachal Pradesh.study towards grass roots development in Himachal Pradesh.Sudesh Kumar SoodSudesh Kumar SoodLibrarian (Selection Grade PB-IV)Librarian (Selection Grade PB-IV)Postgraduate Govt. College,Una,H.PPostgraduate Govt. College,Una,H.PSudhir Kumar Gupta,Sudhir Kumar Gupta,Assistant Librarian (SG)Assistant Librarian (SG)Dr. Y. S. Parmar University of Horticulture and Forestry,Dr. Y. S. Parmar University of Horticulture and Forestry,Nauni, Solan, H.P.Nauni, Solan, H.P.
  2. 2. IntroductionIntroduction‘‘Success is a Journey, Not a Destination’Success is a Journey, Not a Destination’ State ofState of Himachal Pradesh has been blessedHimachal Pradesh has been blessed with an enormouswith an enormous potential ofpotential ofITIT.. Every government attempts continuously to bring maximum benefit andEvery government attempts continuously to bring maximum benefit andhappiness to majority of its citizens.happiness to majority of its citizens. If the government takesIf the government takes recourse to electronic means in delivery of publicrecourse to electronic means in delivery of publicservicesservices, then no wonder, it becomes easier and this process of the, then no wonder, it becomes easier and this process of thegovernment isgovernment is nothing but e-Governancenothing but e-Governance. State has tremendous potential. State has tremendous potentialtoto make it to the top notchesmake it to the top notches in the field of e-Governance.in the field of e-Governance. State has received nine National Awards for its consummations in theState has received nine National Awards for its consummations in the fieldfieldof e-Governanceof e-Governance Various projects like e-Procurement, e-District, Human ResourceVarious projects like e-Procurement, e-District, Human ResourceManagement System (HRMS), Management Information System (HMIS)Management System (HRMS), Management Information System (HMIS),,HIMSWAN, and Grievance Redressal System, various core ICTHIMSWAN, and Grievance Redressal System, various core ICTinfrastructure projects like Integrated Community Service Center (i-CoSC) orinfrastructure projects like Integrated Community Service Center (i-CoSC) orSUGAM, Himachal Pradesh State Data Center, Secretariat LAN and Hi-SUGAM, Himachal Pradesh State Data Center, Secretariat LAN and Hi-Tech City & Software Technology Park are in the process ofTech City & Software Technology Park are in the process ofimplementationimplementation..
  3. 3. Definition of E-GovernanceDefinition of E-Governance E-governance is an emerging trend to re-invest the ways the governmentE-governance is an emerging trend to re-invest the ways the governmentwork and a new model of governance would be based upon the transactionswork and a new model of governance would be based upon the transactionsin virtual space, digital economy and dealing with knowledge orientedin virtual space, digital economy and dealing with knowledge orientedsocieties.societies. In simple words it is the application of ICTs to governmental functioning toIn simple words it is the application of ICTs to governmental functioning toaccomplish simple, accountable, speedy, responsive and transparentaccomplish simple, accountable, speedy, responsive and transparentadministration in government.administration in government. E-governance is the public sector’s use of information and communicationE-governance is the public sector’s use of information and communicationtechnologies with the aim of improving service delivery, encouragingtechnologies with the aim of improving service delivery, encouragingcitizens in the decision making process and making governmentcitizens in the decision making process and making governmentaccountable, transparent and effective (UNESCO,2010)accountable, transparent and effective (UNESCO,2010)
  4. 4. E-Governance ModelE-Governance Model The present model of e-governance doesn’t aimThe present model of e-governance doesn’t aimto reduce the role of government in the life ofto reduce the role of government in the life ofcitizens but to serve them more timely andcitizens but to serve them more timely andefficientlyefficiently Now it is the government, which tries to adoptNow it is the government, which tries to adoptitself to the life of a citizen particularly the underitself to the life of a citizen particularly the underprivileged as against the traditional model, whichprivileged as against the traditional model, whichis just the opposite of itis just the opposite of it The emphasis is to make the user in charge ofThe emphasis is to make the user in charge ofaffairs and in command of situationaffairs and in command of situation
  5. 5. Objectives of E-GovernanceObjectives of E-Governance The objectives of e-governance are to enhance efficiency, provideThe objectives of e-governance are to enhance efficiency, providetotal transparency, high responsiveness, accountability,total transparency, high responsiveness, accountability,convenience and accessibility of services and information from theconvenience and accessibility of services and information from thepoint of view of citizenspoint of view of citizens From governments perspective it is to abolish corruption, cut inFrom governments perspective it is to abolish corruption, cut incosts, an antidote to ‘Parkinson’s law’ i.e., “works expands to fulfillcosts, an antidote to ‘Parkinson’s law’ i.e., “works expands to fulfillavailable”available” The purpose of this study was to identify the E-Government relatedThe purpose of this study was to identify the E-Government relatedinformation at the library and to identify current library E-information at the library and to identify current library E-Government practices in Himachal Pradesh in order to provideGovernment practices in Himachal Pradesh in order to providepractical guidance to public libraries to meet the needs of the localpractical guidance to public libraries to meet the needs of the localcommunity members they serve.community members they serve.
  6. 6. Role of E-GovernanceRole of E-Governance Increase efficiency by automation, computerization and networking.Increase efficiency by automation, computerization and networking. Supports effective decentralization decision-making by providing an efficientSupports effective decentralization decision-making by providing an efficientinformation flow.information flow. Increase accountability of public services to agencies to citizens.Increase accountability of public services to agencies to citizens. Improves resource management.Improves resource management. Offers the various departments and agencies involved in public service provision, theOffers the various departments and agencies involved in public service provision, thefacility of effective interface with the citizens.facility of effective interface with the citizens. Increase the accessibility of individual citizens to information and services and allowIncrease the accessibility of individual citizens to information and services and allowthem to influence government operations.them to influence government operations. Provides comprehensive database which helps policy makers to design, formulateProvides comprehensive database which helps policy makers to design, formulateand evaluate policies.and evaluate policies. Facilitates the strategic planning processes which help organization to clearly layFacilitates the strategic planning processes which help organization to clearly laydown the objectives, goals, programmers’ and projects.down the objectives, goals, programmers’ and projects. Enables reduction of paperwork with the use of e-mail and electronic dataEnables reduction of paperwork with the use of e-mail and electronic datainterchange.interchange. Enables marketization by supplying information related to the market and enhanceEnables marketization by supplying information related to the market and enhancepublic service.public service.
  7. 7. E-Governance Infrastructure Projects inE-Governance Infrastructure Projects inHimachal PradeshHimachal Pradesh HIMSWANHIMSWAN   State Data CentreState Data Centre State Portal and SSDGState Portal and SSDG Community Service Centers (CSC) or LokMitra KendrasCommunity Service Centers (CSC) or LokMitra Kendras Integrated Community Service Centers (i-CoSC) orIntegrated Community Service Centers (i-CoSC) orSUGAMSUGAM Scheme Portal (e-Marg Darshan)Scheme Portal (e-Marg Darshan) E-SamadhanE-Samadhan E-SameekshaE-Sameeksha E-KoshE-Kosh HimBhoomiHimBhoomi E-Pension (Pension Disbursement System)E-Pension (Pension Disbursement System) Digital Gazette (e-Gazette)Digital Gazette (e-Gazette)
  8. 8. HIMSWAN NetworkHIMSWAN Network
  9. 9. HIMSWANHIMSWAN   Himachal State Wide Area Network Himachal State Wide Area Network  oror HIMSWAN HIMSWAN  is the core is the coreinfrastructure project under NeGP that intends to support various e-infrastructure project under NeGP that intends to support various e-Governance initiatives in Himachal Pradesh by providing connectivity toGovernance initiatives in Himachal Pradesh by providing connectivity toGovernment Offices and Integrated Community Service Centers at State,Government Offices and Integrated Community Service Centers at State,District, Sub-Divisional, Tehsil and Block headquarters in the stateDistrict, Sub-Divisional, Tehsil and Block headquarters in the state The HIMSWAN project has been divided into two phases:The HIMSWAN project has been divided into two phases: HIMSWANHIMSWANI I andand HIMSWAN II HIMSWAN II Under the HIMSWAN-I, a Local Area Network with 600 nodes has beenUnder the HIMSWAN-I, a Local Area Network with 600 nodes has beenestablished in HP Secretariatestablished in HP Secretariat The HIMSWAN-II project proposal has been approved by the Ministry of IT,The HIMSWAN-II project proposal has been approved by the Ministry of IT,Govt. of India.Govt. of India. Various applications which are being run over HIMSWAN include OnlineVarious applications which are being run over HIMSWAN include OnlineHRTC Bus Reservation, SUGAM (Integrated Community Service Centre)HRTC Bus Reservation, SUGAM (Integrated Community Service Centre)bills payment, e-Registration for Electoral rolls, Factory database for Labourbills payment, e-Registration for Electoral rolls, Factory database for Labourand employment, HP Public Service Commission, Online registration for HPand employment, HP Public Service Commission, Online registration for HPJudicial Services Examination, Court Case Monitoring Software forJudicial Services Examination, Court Case Monitoring Software forDivisional Commissioner office, Weekly prices of essential commodities andDivisional Commissioner office, Weekly prices of essential commodities andmany more.many more.Source: Source: http://hp.gov.in/himswan/http://hp.gov.in/himswan/
  10. 10. State Data CentreState Data Centre In order to consolidate the G2G, G2B and G2C services,In order to consolidate the G2G, G2B and G2C services,the State Data Centre project has been proposed underthe State Data Centre project has been proposed underNeGP.  These services can be rendered by the StatesNeGP.  These services can be rendered by the Statesthrough common delivery platform seamlessly supportedthrough common delivery platform seamlessly supportedby core Connectivity Infrastructure such as State Wideby core Connectivity Infrastructure such as State WideArea Network (SWAN) and Common Service CentreArea Network (SWAN) and Common Service Centre(CSC) connectivity extended up to village level. In the(CSC) connectivity extended up to village level. In thecase of Himachal Pradesh, the RFP of the project iscase of Himachal Pradesh, the RFP of the project isunder review and finalization by DIT/State. under review and finalization by DIT/State. Source  Source  www. mit.gov.in/www. mit.gov.in/
  11. 11. State Portal and SSDGState Portal and SSDG The State Portal of the Himachal Pradesh has been developed by the StateThe State Portal of the Himachal Pradesh has been developed by the StateNIC unit.NIC unit. Under NeGP, the Government desires to create an integrated informationUnder NeGP, the Government desires to create an integrated informationinfrastructure that will expand, integrate and enhance the utility and reach ofinfrastructure that will expand, integrate and enhance the utility and reach ofthe services provided by the Government by utilizing the network of thethe services provided by the Government by utilizing the network of theCommon Service Centres. In order to provide single interface for all theCommon Service Centres. In order to provide single interface for all theG2C services, theG2C services, the State Portal (SP)State Portal (SP)  along with along with State Service State ServiceDelivery Gateway (SSDG)Delivery Gateway (SSDG)  are being developed in the Himachal are being developed in the HimachalPradesh.Pradesh. One can also avail many e-services through the portal that includes RTIOne can also avail many e-services through the portal that includes RTISearch, Online bill submission, downloadable forms for Birth certificate,Search, Online bill submission, downloadable forms for Birth certificate,Ration Cards, Vehicle registration etc., and links for schemes like Lok MitraRation Cards, Vehicle registration etc., and links for schemes like Lok Mitraand AGMARKNET etc.and AGMARKNET etc. Currently, the SP and SSDG project is in its implementation stageCurrently, the SP and SSDG project is in its implementation stageSource:  Source:  www. mit.gov.in/www. mit.gov.in/
  12. 12. Community Service Centers (CSC) orCommunity Service Centers (CSC) orLokMitra KendrasLokMitra Kendras An objective to develop a platform enabling Government, private and socialAn objective to develop a platform enabling Government, private and socialsector organizations to align their social and commercial goals, especiallysector organizations to align their social and commercial goals, especiallyfor the benefit of the rural populationfor the benefit of the rural population a total of 3366 Common Service Centers have been sanctioned by thea total of 3366 Common Service Centers have been sanctioned by theGovernment of India to be setup in Himachal PradeshGovernment of India to be setup in Himachal Pradesh Integrated Community Service Centre (i-CoSC)Integrated Community Service Centre (i-CoSC)  which is an which is anenlarged and improved version of the "LOKMITRA" project (a pilot inenlarged and improved version of the "LOKMITRA" project (a pilot inHamirpur District), is being setup in the state providing one-stop shopHamirpur District), is being setup in the state providing one-stop shopinformation resource and service center for the people ensuring greaterinformation resource and service center for the people ensuring greatertransparency, effectiveness, neutrality, responsibility and speed.transparency, effectiveness, neutrality, responsibility and speed. Various services offered by the LokMitra Kendras include Land Records,Various services offered by the LokMitra Kendras include Land Records,Employment exchange services (Job Portal), Electoral services, Employment exchange services (Job Portal), Electoral services, Registration for pension schemes, RTI, Public Grievances (Lokvani /Registration for pension schemes, RTI, Public Grievances (Lokvani /Lokmitra mode), Issuance of Himachali Domicile, Caste and AgriculturistLokmitra mode), Issuance of Himachali Domicile, Caste and AgriculturistCertificates, HRTC / Railway Booking, all Government forms, AGRISNETCertificates, HRTC / Railway Booking, all Government forms, AGRISNETPortal services, E-Kalyan scheme, Examinations results, information relatedPortal services, E-Kalyan scheme, Examinations results, information relatedservices like Blood donors, Hotel directory, etc., Complaint / FIR registrationservices like Blood donors, Hotel directory, etc., Complaint / FIR registrationwith Police, REFNIC etcwith Police, REFNIC etc
  13. 13. Model ofModel of Community Service Centers (CSC) or LokMitraCommunity Service Centers (CSC) or LokMitraKendrasKendras
  14. 14. Structure ofCommunity Service Centers (CSC) orStructure ofCommunity Service Centers (CSC) orLokMitra KendraLokMitra Kendra NIC Himachal Pradesh State Unit is in the process of establishing Statewide GovernmentNIC Himachal Pradesh State Unit is in the process of establishing Statewide GovernmentINTRANET, connecting the State Secretariat, all the Directorates & State level Offices, all theINTRANET, connecting the State Secretariat, all the Directorates & State level Offices, all theDistrict Collectorates & District level Offices of all the Departments/ Blocks & Tehsils with eachDistrict Collectorates & District level Offices of all the Departments/ Blocks & Tehsils with eachother. This project is being executed as a joint project between NIC and the State Govt.other. This project is being executed as a joint project between NIC and the State Govt. District level Web Servers will be installed at the District Collectorates accessed by the respectiveDistrict level Web Servers will be installed at the District Collectorates accessed by the respectiveDistrict level Offices/ Blocks & Tehsils also. State level Web Servers will be installed at theDistrict level Offices/ Blocks & Tehsils also. State level Web Servers will be installed at theSecretariat accessed by the Directorates and other State level Offices.Secretariat accessed by the Directorates and other State level Offices. The State-wide INTRANET will facilitate information flow from District level offices to the DistrictThe State-wide INTRANET will facilitate information flow from District level offices to the DistrictWeb Servers at the Collectorates, and then to the LokMitra Web Server. Similarly, fromWeb Servers at the Collectorates, and then to the LokMitra Web Server. Similarly, fromDirectorates to the State Web Server at the Secretariat, and then to the LokMitra Web Server.Directorates to the State Web Server at the Secretariat, and then to the LokMitra Web Server. The LOKMITRA Web Server will be installed at the NIC Headquarters accessed by the CitizenThe LOKMITRA Web Server will be installed at the NIC Headquarters accessed by the CitizenInformation Centres through Internet. IT enabled Citizen Services With the maturing of IT in India,Information Centres through Internet. IT enabled Citizen Services With the maturing of IT in India,there has been a shift in focus with emphasis being on providing more citizen services. The NICthere has been a shift in focus with emphasis being on providing more citizen services. The NICHP has implemented the following citizen centric projects:HP has implemented the following citizen centric projects: Electoral Rolls: The Electoral Rolls of HP, in Hindi, covering 42 Lakh electors have beenElectoral Rolls: The Electoral Rolls of HP, in Hindi, covering 42 Lakh electors have beenpublished on the HP Government website and can be searched on name, polling station andpublished on the HP Government website and can be searched on name, polling station andserial number wise.serial number wise. Web enabled Hotels Reservation System software: The Web Enabled Hotels ReservationWeb enabled Hotels Reservation System software: The Web Enabled Hotels ReservationSystem software developed and implemented for the HP Tourism Development Corporation, withSystem software developed and implemented for the HP Tourism Development Corporation, withhotels CITIZEN CENTRIC ADMINISTRATIONhotels CITIZEN CENTRIC ADMINISTRATION
  15. 15. Integrated Community Service Centers (i-CoSC)Integrated Community Service Centers (i-CoSC)or SUGAMor SUGAM i-CoSC (Sugam) brings all citizen related services and information under a singlei-CoSC (Sugam) brings all citizen related services and information under a singleroof, cutting across different tiers of administration, providing services at the doorsteproof, cutting across different tiers of administration, providing services at the doorstepof rural communityof rural community A number of SUGAM Centers have been setup at all Tehsils/ Sub-Tehsils, Sub-A number of SUGAM Centers have been setup at all Tehsils/ Sub-Tehsils, Sub-Divisions and District Headquarter of Shimla District and now are being rolled out inDivisions and District Headquarter of Shimla District and now are being rolled out inother districts as well.other districts as well. The project enables document submission and collection of licenses or certificates atThe project enables document submission and collection of licenses or certificates ata place other than the place of sanction (except where physical presence isa place other than the place of sanction (except where physical presence isnecessary as per law).necessary as per law). Various services like Voter Registration and Issuance of Voter Id, Land record (Nakal/Various services like Voter Registration and Issuance of Voter Id, Land record (Nakal/Jamabandi), Revenue (HimBhoomi-Land records forms), Transport(Vahan – VehicleJamabandi), Revenue (HimBhoomi-Land records forms), Transport(Vahan – Vehicleregistration and Saarthi – Driving license), Bus booking & Time table; Casteregistration and Saarthi – Driving license), Bus booking & Time table; Castecertificates,  Vacancy listings, Electricity and telephone bills, REFNIC -Referencecertificates,  Vacancy listings, Electricity and telephone bills, REFNIC -ReferenceMonitoring of Files,  Tourist Information etc. can be availed through the SUGAM Monitoring of Files,  Tourist Information etc. can be availed through the SUGAM centers.centers.   Source: Source: http://hp.gov.in/sugam/http://hp.gov.in/sugam/
  16. 16. Scheme Portal (e-Marg Darshan)Scheme Portal (e-Marg Darshan) In order to provide opportunities to the citizen for their economic and socialIn order to provide opportunities to the citizen for their economic and socialdevelopment, the State Government has launched e-Marg Darshan projectdevelopment, the State Government has launched e-Marg Darshan project The portal attempts to provide easy and single point access to information about theThe portal attempts to provide easy and single point access to information about thevarious Welfare Schemes being provided by the State Government for the citizensvarious Welfare Schemes being provided by the State Government for the citizensand other stakeholders. and other stakeholders.  Through this portal a citizen can identify schemes for which he is eligible, simply byThrough this portal a citizen can identify schemes for which he is eligible, simply byproviding information pertaining to his Gender or Age or Caste or APL/BPL status orproviding information pertaining to his Gender or Age or Caste or APL/BPL status orOccupation or Annual IncomeOccupation or Annual IncomeSource: Source: http://hp.gov.in/scheme/home/home.aspxhttp://hp.gov.in/scheme/home/home.aspx
  17. 17. E-SamadhanE-Samadhan E-Samadhan is the Grievance Redressal System portal of the GovernmentE-Samadhan is the Grievance Redressal System portal of the Governmentof Himachal Pradesh. It is web-based software for speedy redressal ofof Himachal Pradesh. It is web-based software for speedy redressal ofgrievances that has been developed by NIC, Himachal Pradesh usinggrievances that has been developed by NIC, Himachal Pradesh usingASP.NET. The software gives an instant view of the grievance to both, theASP.NET. The software gives an instant view of the grievance to both, theconcerned office and the public. It also shows the department-wiseconcerned office and the public. It also shows the department-wisependency summary of the grievance. Implementation of this project haspendency summary of the grievance. Implementation of this project hasresulted in enhanced transparency and accountability along with reductionresulted in enhanced transparency and accountability along with reductionin paper work and corruption.in paper work and corruption.  Source: Source: http://admis.hp.nic.in/eSamadhanhttp://admis.hp.nic.in/eSamadhan
  18. 18. E-SameekshaE-Sameeksha E-Sameeksha is an e-GovernanceE-Sameeksha is an e-Governanceinitiative of Government of Himachalinitiative of Government of HimachalPradesh for effective monitoring of variousPradesh for effective monitoring of variousschemes rolled out by the Government.schemes rolled out by the Government.SourceSource::    http://admis.hp.nic.in/esameeksha/Default.aspxhttp://admis.hp.nic.in/esameeksha/Default.aspx
  19. 19. E-KoshE-Kosh E-Kosh is a web portal developed by theE-Kosh is a web portal developed by theDepartment of Finance to provide StateDepartment of Finance to provide Statefinancial reports online. It provides thefinancial reports online. It provides thereports of the Finance Department as wellreports of the Finance Department as wellas other Departments of the state.as other Departments of the state.Source:  Source:  http://himachal.nic.in/treasury/eKosh.htmhttp://himachal.nic.in/treasury/eKosh.htm
  20. 20. HimBhoomiHimBhoomi Developed by NIC state Unit, the HimBhoomi software is a futuristic Land RecordDeveloped by NIC state Unit, the HimBhoomi software is a futuristic Land RecordSystem that is helping out in resolving the Land Record related issues in the state.System that is helping out in resolving the Land Record related issues in the state. The software is an exact replica of existing manual system with improvements &The software is an exact replica of existing manual system with improvements &compatible to requirements thereby enabling its replication without any resistancecompatible to requirements thereby enabling its replication without any resistancefrom the   revenue staff.from the   revenue staff. The software comes with built-in user manuals and can be used easily by villageThe software comes with built-in user manuals and can be used easily by villagepatwari. The software has following five modules:patwari. The software has following five modules: Gram NideshikaGram Nideshika Master Entry ModuleMaster Entry Module HimBhoomi-LaPort ModuleHimBhoomi-LaPort Module    HimBhoomi-Mutation ModuleHimBhoomi-Mutation Module    HimBhoomi-ROR (Nakal) Distribution ModuleHimBhoomi-ROR (Nakal) Distribution ModuleEfforts are on to enable encryption/decryption of data in the system. Also, theEfforts are on to enable encryption/decryption of data in the system. Also, thesystem will be linked with GIS system and integrated with HIMRIS (Himachalsystem will be linked with GIS system and integrated with HIMRIS (HimachalRegistration Information System).Registration Information System).  Source:Source:  http://himachal.gov.in/himbhoomi/AboutHimbhoomi.htmhttp://himachal.gov.in/himbhoomi/AboutHimbhoomi.htm
  21. 21. E-Pension (Pension Disbursement System)E-Pension (Pension Disbursement System)The e-Pension software is the result of complete reversal of the manual system ofThe e-Pension software is the result of complete reversal of the manual system ofpension disbursal and has resulted in direct benefits to both the State Governmentpension disbursal and has resulted in direct benefits to both the State Governmentand to the pensioners during pilot implementation of the project in the Districts ofand to the pensioners during pilot implementation of the project in the Districts ofSolan and Una since June 2001.Solan and Una since June 2001.The main objectives of the project include:The main objectives of the project include: Improvise accounting system for recovery of pre-1966 pension amounts from otherImprovise accounting system for recovery of pre-1966 pension amounts from otherstatesstates Providing a 24x7 interface for information and grievance redressalProviding a 24x7 interface for information and grievance redressal Ensuring compliance with Pension RulesEnsuring compliance with Pension Rules A number of process and procedural changes have been made as part of theA number of process and procedural changes have been made as part of theimplementation. These include:implementation. These include: Pension Processing at District Treasury only instead of the sub-treasuries/ bankPension Processing at District Treasury only instead of the sub-treasuries/ bankbranchesbranches Pension disbursal through bank accounts onlyPension disbursal through bank accounts only The web-interface of the software is available The web-interface of the software is available http://himachal.nic.in/epensionhttp://himachal.nic.in/epension  wherewherethe details of individual’s pension are displayed for the last 12 months.the details of individual’s pension are displayed for the last 12 months.   The project won the Golden Icon Award for Innovative Operations & Best Practices-The project won the Golden Icon Award for Innovative Operations & Best Practices-Professional category in the 9th National e-Governance Conference held at Kochi,Professional category in the 9th National e-Governance Conference held at Kochi,Kerala in the year 2006.Kerala in the year 2006.Source: Source: http://admis.hp.nic.in/epension/epensionkhoj.asphttp://admis.hp.nic.in/epension/epensionkhoj.asp
  22. 22. Digital Gazette (e-Gazette)Digital Gazette (e-Gazette)    Being one of its own kinds, Digital Gazette is the first paperless,Being one of its own kinds, Digital Gazette is the first paperless,completely digitized official Gazette in India, which was first published incompletely digitized official Gazette in India, which was first published inHimachal Pradesh.Himachal Pradesh. The whole process has been decentralized as all departments sendThe whole process has been decentralized as all departments sendtheir notifications for publication now only through the S/W interface. Thistheir notifications for publication now only through the S/W interface. Thishas resulted in huge cost savings to the State Government besideshas resulted in huge cost savings to the State Government besidesbenefiting the citizens, lawyers, bankers, departments, employees, as anybenefiting the citizens, lawyers, bankers, departments, employees, as anyGazette notification issued after the cut-off date is available on the InternetGazette notification issued after the cut-off date is available on the Internetin searchable format.in searchable format. This exemplary initiative has won the Bronze Icon Award underThis exemplary initiative has won the Bronze Icon Award underCategory I-Excellence in Government Process Reengineering in theCategory I-Excellence in Government Process Reengineering in theNational e-Governance Conference held in Goa on 12th and 13th ofNational e-Governance Conference held in Goa on 12th and 13th ofFebruary 2008.February 2008.Source:Source:  http://himachal.nic.in/egazettehttp://himachal.nic.in/egazette
  23. 23. Role of Libraries in promotion of E-Role of Libraries in promotion of E-GovernanceGovernance Already established libraries especially public libraries can be used asAlready established libraries especially public libraries can be used asinformation centers or public kiosks in the absence of basic infrastructureinformation centers or public kiosks in the absence of basic infrastructure These libraries can work as depository libraries for all types of governmentThese libraries can work as depository libraries for all types of governmentinformation from where the public can access and monitor the work of itsinformation from where the public can access and monitor the work of itselected officials and policy makers.elected officials and policy makers. Libraries can also help to bridge divide in the digital contents by providingLibraries can also help to bridge divide in the digital contents by providingspecial services to the general public.special services to the general public. Libraries ensure to freedom to speech, the freedom to read and freedom toLibraries ensure to freedom to speech, the freedom to read and freedom toview. When the people are better informed, they are more likely toview. When the people are better informed, they are more likely toparticipate in the political process, thus keeping an eye on their electedparticipate in the political process, thus keeping an eye on their electedrepresentatives and making them more accountable.representatives and making them more accountable. Local and state government needs access to information from comparableLocal and state government needs access to information from comparablejurisdiction in order to do their work effectively and efficientlyjurisdiction in order to do their work effectively and efficiently In the field of information literacy, library professionals can play a pivotalIn the field of information literacy, library professionals can play a pivotalrole. Besides acting as facilitators and tutors, they can also act asrole. Besides acting as facilitators and tutors, they can also act asaspirators’ and help along with teaching community to spread the culture ofaspirators’ and help along with teaching community to spread the culture ofinformation literacy.information literacy.
  24. 24. Role of Libraries in promotion of E-GovernanceRole of Libraries in promotion of E-Governance In the words of James Madison “Knowledge will forever govern ignorance and thatIn the words of James Madison “Knowledge will forever govern ignorance and thatpeople who mean to be their own governors must arm themselves with the power thatpeople who mean to be their own governors must arm themselves with the power thatknowledge gives. A popular government without popular information or means ofknowledge gives. A popular government without popular information or means ofaccruing is it but a prologue to a force or tragedy perhaps both”.accruing is it but a prologue to a force or tragedy perhaps both”. The main trust in this area should go to the rural public library. A village or a villageThe main trust in this area should go to the rural public library. A village or a villagecluster with an adequate population should have a community library which will alsocluster with an adequate population should have a community library which will alsoserve as an information centre.serve as an information centre. The Seventh plan Working Report of the Planning Commission states that “NoThe Seventh plan Working Report of the Planning Commission states that “Nocommunity, institution or organization is considered complete without a good librarycommunity, institution or organization is considered complete without a good libraryservice.service. According to the Library Association, Britain, “Community Information Services assistAccording to the Library Association, Britain, “Community Information Services assistindividuals and groups with daily problem solving and with participation in theindividuals and groups with daily problem solving and with participation in thedemocratic process.democratic process.There are two major roles that public libraries play in the delivery of e-governance. TheThere are two major roles that public libraries play in the delivery of e-governance. Thefirst, information access, involves working in partnership with other areas of thefirst, information access, involves working in partnership with other areas of theorganization or other tiers of government to deliver and distribute informationorganization or other tiers of government to deliver and distribute informationpersonally, seamlessly, wherever and whenever it is desired. The second bridging thepersonally, seamlessly, wherever and whenever it is desired. The second bridging thedigital divide, is achieved by providing access to information, developing trainingdigital divide, is achieved by providing access to information, developing trainingprogrammes in the community, ensuring that all people have to access to information,programmes in the community, ensuring that all people have to access to information,and by understanding the impact of new technologies in the life of people.and by understanding the impact of new technologies in the life of people.
  25. 25. Community information services via the E-Community information services via the E-GovernanceGovernance Services provided at the villager’s door steps via the e-governance route canServices provided at the villager’s door steps via the e-governance route canpresumably cut out the inherent social biases.presumably cut out the inherent social biases. The important task of e-governance is to remain in touch with the concernedThe important task of e-governance is to remain in touch with the concernedauthorities in villages, blocks, tehsil and districts and even in the Metropolis.authorities in villages, blocks, tehsil and districts and even in the Metropolis. Richard Heeks points out that governance is both, the present and the future ofRichard Heeks points out that governance is both, the present and the future ofdeveloping countries like India, which still have a long way to go. Currently, more thandeveloping countries like India, which still have a long way to go. Currently, more thanhalf of India’s villages lack telephone connectivity, let alone internet access. The 26half of India’s villages lack telephone connectivity, let alone internet access. The 26million phone lines (mostly business-owned) and 2 million internet subscribers that domillion phone lines (mostly business-owned) and 2 million internet subscribers that doexist nationwide are concentrated in urban areas, while rural community are left out ofexist nationwide are concentrated in urban areas, while rural community are left out ofthe loop.the loop. ICT has made services amenable to people living in cities and villages. TheICT has made services amenable to people living in cities and villages. TheGYANDOOT programme in Madhya Pradesh, the e-Seva network in AndhraGYANDOOT programme in Madhya Pradesh, the e-Seva network in AndhraPradesh, FRIENDS (Fast, Reliable, Instant, Efficient, Network for Disbursement ofPradesh, FRIENDS (Fast, Reliable, Instant, Efficient, Network for Disbursement ofServices) in Kerala, the Saukaryam project in Vishakapatnam, the GRAMSAT projectServices) in Kerala, the Saukaryam project in Vishakapatnam, the GRAMSAT projectin Orissa, e-Gram Suvidha in 5 districts i.e. Chhattarpur, Bhopal, Dhar, Madla andin Orissa, e-Gram Suvidha in 5 districts i.e. Chhattarpur, Bhopal, Dhar, Madla andDamoh of Madhya Pradesh, Lokvani Sitapur, Uttar Pradesh and Lok Mitra inDamoh of Madhya Pradesh, Lokvani Sitapur, Uttar Pradesh and Lok Mitra inHimachal Pradesh are efforts to foster connectivity, accessibility to services andHimachal Pradesh are efforts to foster connectivity, accessibility to services andinformation to the people.information to the people.
  26. 26. ConclusionConclusion E-governance is step towards reform in government and administration. TheseE-governance is step towards reform in government and administration. Thesereforms focus on bringing improvements in the service delivery, dissemination ofreforms focus on bringing improvements in the service delivery, dissemination ofinformation, transparency, public and private partnership, efficiency andinformation, transparency, public and private partnership, efficiency andaccountability. There is an urgent need for sustainable development, In developingaccountability. There is an urgent need for sustainable development, In developingcountries like India, it is not easy to fulfill all the pre-conditions.countries like India, it is not easy to fulfill all the pre-conditions. E-Governance is also seen as a multi- dimensional concept an IT driven methodologyE-Governance is also seen as a multi- dimensional concept an IT driven methodologythat improves efficiency in administration, brings about transparency and leads tothat improves efficiency in administration, brings about transparency and leads toreduction of costs in running the government. There are three main domains of e-reduction of costs in running the government. There are three main domains of e-governance: improving governmental processes (e-administration); connectinggovernance: improving governmental processes (e-administration); connectingcitizens (e-citizens and e-services); and building external interaction (e-society).citizens (e-citizens and e-services); and building external interaction (e-society). Himachal Pradesh Government, have taken several initiatives for rural developmentHimachal Pradesh Government, have taken several initiatives for rural developmentthrough community information centers. These may be considered as rural electronicthrough community information centers. These may be considered as rural electroniclibraries. The project has been started in Himachal Pradesh to provide IT facility inlibraries. The project has been started in Himachal Pradesh to provide IT facility ineach and every block. Each CIC will have one server computer system and five clienteach and every block. Each CIC will have one server computer system and five clientconfiguration computer systems linked in a local area network and connected to a V–configuration computer systems linked in a local area network and connected to a V–SAT for Internet accessSAT for Internet access From the above assessment it can be concluded that Himachal Pradesh has madeFrom the above assessment it can be concluded that Himachal Pradesh has madeencouraging efforts to bridge the gap by initiating a number of projects andencouraging efforts to bridge the gap by initiating a number of projects andprogrammes for rural and remote locations, a lot more needs to be done to bring theprogrammes for rural and remote locations, a lot more needs to be done to bring thepeople into the information society.people into the information society.

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