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Edina and Second Life

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Slides from a discussion session presented to the InfoLit iSchool (http://infolitischool.pbworks.com/) in Second Life on Thursday 20th August 2009.

Slides from a discussion session presented to the InfoLit iSchool (http://infolitischool.pbworks.com/) in Second Life on Thursday 20th August 2009.

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  • Serving the Ephemeral: Cultural and Practical Challenges for Enhancing Multimedia Services with User Generated Content
  • Before We Start...
  • What We Hope to Do Today What we want to get out of today: - Ideas to build upon. - Feedback for ideas we've already thought about.   - Take some practical ideas away to work on. 
  • What EDINA Does
  • We have a portfolio of services in three major strands: Reading & Reference Maps & Data Multimedia & Education The services highlighted on this slide are free for everyone to use. All other services require a valid UK Access Management Federation login.
  • How EDINA is Funded
  • EDINA and Second Life Please forgive any gaffs today - we really are at a very early stage of using Second Life. We are hoping to use your combined expertise as information specialists and SL fans to talk through how we might use Second Life to reach out to both librarians and information professionals like you and end users and also to find out a bit more about the things that you think really work well here, or which could really work in SL but no-one has tried yet.   Although we've been keeping an eye on developments in SL for a while and taking an interest in the pedagogical uses of SL (we are based at the University of Edinburgh so we've seen their VUE island in use), EDINA are fairly new to virtual worlds and we're hoping to leave this session with some ideas, a little guidance and some new SL friends.
  • Discussion Areas What are appropriate roles for EDINA (and similar academic service providers) in SL/virtual worlds?    Any initial comments would be welcome but we also have some ideas to explore and focus discussions here. Should EDINA use SL for service delivery? -> NEXT SLIDE
  • Should EDINA use SL for service delivery? For Example: EDINA, with Mimas, run a service called JORUM , a repository for learning and teaching materials that allows sharing and reuse.    <GIVE OUT OBJECT WITH LINK HERE> Would it be valuable to have depositors demonstrate their materials to possible users from within SL as an extension to the service? Would it be useful for JORUM to hold a repository of learning and teaching objects built for SL (e.g. scripted learning objects)?
  • Possible Use Case: SUNCAT
  • Possible Use Case: Digimap
  • Possible Use Case: Project Work
  • SL for Training
  • SL for Support
  • SL for Promotion
  • SL & Academia Conventions We register users and require logins for most services so one area we would have to consider is whether we'd need to know SL users' real names and institutions.    This seems at odds with normal SL etiquette but might be necessary for support uses of SL.        Impact and Value Normally we measure things like attendance levels at training sessions, the number and speed that we respond to queries, etc.    This type of information is understood in the context of the number of registered users, targets for response time and a mixture of feedback and our own sense of providing what users need.  We also take notes on calls - is recording in SL acceptable? Do we have to seek permission for every query?
  • SL & Academia Conventions We register users and require logins for most services so one area we would have to consider is whether we'd need to know SL users' real names and institutions.    This seems at odds with normal SL etiquette but might be necessary for support uses of SL.        Impact and Value Normally we measure things like attendance levels at training sessions, the number and speed that we respond to queries, etc.    This type of information is understood in the context of the number of registered users, targets for response time and a mixture of feedback and our own sense of providing what users need.  We also take notes on calls - is recording in SL acceptable? Do we have to seek permission for every query?
  • References & Further Information
  • Transcript

    • 1. Nikla Tokyoska / Nicola Osborne, Social Media Officer Edina Taurog / Andrew Bevan, User Support Deputy Team Manager Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009 Second Life and EDINA
    • 2. Before We Start...
      • We wanted to ask a few things:
        • Would you object to us filming and/or taking snapshots of today's session? ( If we do it will be to use the filmed session for our own reflection and to be able to illustrate how an SL session looks and works to our colleagues in EDINA. We do not plan to share or publish the session more widely than this )
        • Are you based outside the UK? ( Please give us a wave or a hand up so we can get a rough idea. )
      •  
        • Have you used any of our services (such as Digimap, SUNCAT, NewsFilm Online, Statistical Accounts of Scotland, Jorum) before? ( Please give us a wave or a hand up for that too, so we can get a rough idea. )
      •  
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 3. What We Hope to Do Today
      • We want this to be a discursive session to explore how EDINA could use Second Life (SL) to enhance, support or promote our academic services. 
      • We will start with an introduction (using voice), then move on to text chat for discussion points.
      • We hope to be able to draw on your expertise through discussion of how we might use SL for:
      •  
        • Extending existing EDINA services.
        • Training (both information professionals and end users).
        • Support.
        • Promotion of services.
        • Collaboration and feedback.
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 4. What EDINA Does
      • We are...
        • a JISC national academic data centre based at the University of Edinburgh. 
        • providers of around 20 online academic services, free at the point of use, and based around the delivery of either:
          • Free data and metadata materials.
          • Resources (maps, film, sound, etc.) licensed for educational subscription.
        • an organisation that innovates through middleware, projects and service enhancements. 
        • a team of approximately 80 people, based in Edinburgh and Warrington, who provide services, undertake development work and support users of our services.
      •  
      • We aim to ‘enhance the productivity of research, learning and teaching’ across all universities, research institutes and colleges in the UK.
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 5. What EDINA Does: Services
    • 6. What Else EDINA Does: Projects
    • 7. How EDINA is Funded
      • We are mainly funded by JISC (the Joint Information Systems Committee) whose remit is to:
        • Inspire UK colleges and universities in the innovative use of digital technologies.
        • Cater to the present and future needs of the education and research communities in the UK.
        • Be guided by its Board and Sub-committees - composed of senior managers, academics and technology experts working in UK further and higher education. 
        • Negotiate licences and commission services to complement education and research. 
        • Promote and provide guidance on uses and user expectations for educational technologies. 
      •  
      • Additional income is received from EU-funded projects, the ESRC and self-sustaining EDINA subscription services
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 8. EDINA and Second Life
        • We are at an early stage of looking at virtual worlds.
      •  
        • We are committed to exploring and developing new ways to communicate and enhance services through social media (including virtual worlds). 
      •  
        • Many of our services are licensed and require authentication which causes significant complexities in non-traditional environments.
      •  
        • We are keen to engage with virtual worlds in an effective way that meets a genuine demand.
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 9. Discussion Areas
        • What could be appropriate roles for EDINA in SL/virtual worlds? 
      •   
      • We have looked at a few key areas in the next few slides starting with... 
      •  
        • Should EDINA use SL for service delivery?
          • We will show you some use cases for specific services.
          • We'd welcome comments on other projects/services.
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 10. Possible Use Case: Jorum
      • We run a service called Jorum , a repository for learning and teaching materials that allows sharing and reuse.
        • Would it be valuable to have depositors demonstrate their materials to possible users from within SL as an extension to the service?
        • Would it be useful for Jorum to hold a repository of learning and teaching objects built for SL (e.g. scripted learning objects)?
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009 http://www.jorum.ac.uk/
    • 11. Possible Use Case: SUNCAT
      • We run the SUNCAT Serials Union Catalogue for the UK, this is free to use and open to all.
      •  
        • Would a copyable object/interactive flyer with attached media for sharing in any virtual institution on SL be a good way to promote this service?
      •  
        • Would an institution-specific object or widget (which directly links to SUNCAT with your institution pre-selected as a filter option) be of use?
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009 (http://www.suncat.ac.uk)
    • 12. Possible Use Case: Digimap
      • We run geo services, including Digimap :  
        • Licensing would prohibit us from delivering the service, or maps/visualisations derived from the service, in SL.
        • We could create tutorials and objects that include links to the web service - would this be a useful training tool?
      •  
        • We could use geographical features, buildings or topographies in SL as examples and triggers for specific learning exercises using Digimap in the SL web browser.
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009 http://www.edina.ac.uk/digimap/
    • 13. Possible Use Case: Project Work
      • We could run webinars and virtual meetings or focus groups, as well as briefing sessions, for development projects:
        • Do you think enough people in UK HE and FE use Second Life for community engagement in SL to work?
        • Do you think arranged events in SL feel informal for  discussions of developments that may or may not ever emerge as fully fledged services? Is there a way to make SL discussions and collaborations feel more informal?
      •  
        • Has the cost of uploading objects/images (or the time it takes to create objects) ever been an issue in making participation feel inclusive and creative in your experience?
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 14. Using SL for Training
        • Is the SL web browser suitable for previewing & training users on complex/high bandwidth services and databases?
      •  
        • Do enough of your colleagues use SL that training them on EDINA services through SL could be effective?
      •  
        • Would provision of SL training sessions work as useful components in CPD programmes or induction sessions?
      •  
        • Are enough of your end users on SL for it to be a worthwhile space for EDINA to use for training service users?
      •  
        • Would briefing and discussion sessions (on new/changed services, developments, etc.) be useful to you?
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 15. Using SL for Ongoing Support Activity
        • Would virtual surgeries/office hours be a useful method of support in SL? 
      •  
        • Have you tried doing anything similar?
      •  
        • How accessible is Second Life from your institution?
      •  
        • What time of day do you think scheduled sessions would be most useful to information services professionals like you?
      •  
        • Would the same sessions suit your end users?
      •  
        • Would mixed surgeries for library staff, academics and end users be appropriate?
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 16. Using SL for Promotional Activity
        • Would it be useful to create promotional objects for you to display and/or share on your virtual library or academic area in SL?
        • Are quirkier objects or interactive/scripted objects more useful than replicas of print materials like virtual fliers, information cards, and posters?
        • Would you feel differently about taking part in a more overtly promotional activity in SL versus an SL training event?
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 17. Some Final Questions on SL & Academia
        • Are there resources or academic services using SL that you would particularly recommend we look at or emulate?  
      •  
        • Is there any specific academic resource (a service; a type of learning object; a training hub; a support activity) that you would like to see in SL? 
      •  
        • Are there conventions in using SL for academic uses? For instance are there conventions/issues around requesting real names & institutional affiliations in SL.
      •  
        • How can we measure the impact and value (and cost) of any work we might undertake in SL?  
      Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 18. Thank You! Thank you for coming along today...    We hope you didn't mind us asking so many questions and that some of you will be interested in keeping in touch with us in the future - our contact details are on the last slide and on the note card about today's session. We would welcome any feedback you have on our session or ideas and will be happy to share our notes on the session once we have compiled them. Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009
    • 19. Email: Nikla : [email_address] edina :  [email_address] More Information: Service, References, and Tools: http://delicious.com/nkl.osborne/sl@edina Also accessible via: http://tinyurl.com/sl-edina Contact & Further Information Nicola Osborne - Social Media Officer & Andrew Bevan - User Support, EDINA Second Life and EDINA – 20 th August 2009