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5 Ways To Reduce No-Shows (Without Implementing No-Show Fees)
 

5 Ways To Reduce No-Shows (Without Implementing No-Show Fees)

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No-show patients represent lost revenue for your practice. But no-show fees can scare patients away and collecting fees can be very time-intensive. In this presentation, SuccessEHS shares five ways to ...

No-show patients represent lost revenue for your practice. But no-show fees can scare patients away and collecting fees can be very time-intensive. In this presentation, SuccessEHS shares five ways to reduce no-shows and increase profits without implementing fees.

For more information on how to harness the power of your EHR, click here: http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htm

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    5 Ways To Reduce No-Shows (Without Implementing No-Show Fees) 5 Ways To Reduce No-Shows (Without Implementing No-Show Fees) Presentation Transcript

    • 5 Ways To reduce(WITHOUT IMPLEMENTING NO-SHOW FEES)NO-SHOWS
    • No-show PatientsRepresent LostRevenue For YourPractice.
    • BUT….
    • No-show Fees CanScare PatientsAway.
    • AND Collecting No-show Fees Can BeDifficult & Time-Intensive.
    • 5 Ways To reduce(WITHOUT IMPLEMENTING NO-SHOW FEES)NO-SHOWS
    • 1. TRACK NO-SHOW TRENDSBY CREATING TIMING CODES
    • Create Timing codesCreate timing codes that specifywhen the no-show appointmentsare cancelled and flag no-showpatients.
    • Create Timing codesTiming codes help your practicedifferentiate among patients whocancel appointments and gaininsight into what may be the causeof the problem.
    • 2. EXPAND PATIENT ACCESSTO CARE
    • EXPAND PATIENT ACCESS TO CAREThe longer patients have to waitthe more likely they are to cancelor not keep that appointment.
    • EXPAND PATIENT ACCESS TO CAREConsider adopting schedulingmethods that promote timelyaccess to care, such asadvanced access scheduling.
    • EXPAND PATIENT ACCESS TO CAREAdvanced access scheduling:The concept of advanced accessscheduling involves reservingappointment slots for same-dayappointments.
    • EXPAND PATIENT ACCESS TO CAREResearch shows that advancedaccess can lead to increasedsatisfaction for patients, providersand staff.
    • 3. SEND AUTOMATEDAPPOINTMENT REMINDERS
    • Send Automated RemindersOn new patient forms, ask patientsfor their preferred communicationmethod( email, text, call etc).
    • Send Automated RemindersTake advantage of technologyto send automated appointmentreminders through their preferredmethod.
    • Send Automated RemindersOptimize your reminders.Test your message’s delivery time& wording to find the mosteffective version.
    • 4. REQUIRE CONFIRMATIONFOR LONG APPOINTMENTS
    • Require confirmationRequiring confirmations for longappointments can help yourpractice minimize no-shows forthese high-value visits andmaximize providers productivity.
    • 5. DEVELOP NO-SHOWPOLICY/PLAN.
    • No-show policyDevelop a policy for dismissingpatients who continually missappointments and include info inyour new-patient information.
    • No-show policyUsing the timing codes, identify &flag patients who chronically missappointments.
    • No-show policyMinimize the potential disruptionto patient flow by giving flaggedpatients the end of the dayappointments or double-bookingthem with a short visit.
    • Want To Learn More About HowYou Can Get The Most Return OnYour Investment In Health IT?
    • Learn how to harnessthe power of your EHR:http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htm