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5 Ways To reduce(WITHOUT IMPLEMENTING NO-SHOW FEES)NO-SHOWS
No-show PatientsRepresent LostRevenue For YourPractice.
BUT….
No-show Fees CanScare PatientsAway.
AND Collecting No-show Fees Can BeDifficult & Time-Intensive.
5 Ways To reduce(WITHOUT IMPLEMENTING NO-SHOW FEES)NO-SHOWS
1. TRACK NO-SHOW TRENDSBY CREATING TIMING CODES
Create Timing codesCreate timing codes that specifywhen the no-show appointmentsare cancelled and flag no-showpatients.
Create Timing codesTiming codes help your practicedifferentiate among patients whocancel appointments and gaininsight into...
2. EXPAND PATIENT ACCESSTO CARE
EXPAND PATIENT ACCESS TO CAREThe longer patients have to waitthe more likely they are to cancelor not keep that appointment.
EXPAND PATIENT ACCESS TO CAREConsider adopting schedulingmethods that promote timelyaccess to care, such asadvanced access...
EXPAND PATIENT ACCESS TO CAREAdvanced access scheduling:The concept of advanced accessscheduling involves reservingappoint...
EXPAND PATIENT ACCESS TO CAREResearch shows that advancedaccess can lead to increasedsatisfaction for patients, providersa...
3. SEND AUTOMATEDAPPOINTMENT REMINDERS
Send Automated RemindersOn new patient forms, ask patientsfor their preferred communicationmethod( email, text, call etc).
Send Automated RemindersTake advantage of technologyto send automated appointmentreminders through their preferredmethod.
Send Automated RemindersOptimize your reminders.Test your message’s delivery time& wording to find the mosteffective versi...
4. REQUIRE CONFIRMATIONFOR LONG APPOINTMENTS
Require confirmationRequiring confirmations for longappointments can help yourpractice minimize no-shows forthese high-val...
5. DEVELOP NO-SHOWPOLICY/PLAN.
No-show policyDevelop a policy for dismissingpatients who continually missappointments and include info inyour new-patient...
No-show policyUsing the timing codes, identify &flag patients who chronically missappointments.
No-show policyMinimize the potential disruptionto patient flow by giving flaggedpatients the end of the dayappointments or...
Want To Learn More About HowYou Can Get The Most Return OnYour Investment In Health IT?
Learn how to harnessthe power of your EHR:http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htm
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5 Ways To Reduce No-Shows (Without Implementing No-Show Fees)

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No-show patients represent lost revenue for your practice. But no-show fees can scare patients away and collecting fees can be very time-intensive. In this presentation, SuccessEHS shares five ways to reduce no-shows and increase profits without implementing fees.

For more information on how to harness the power of your EHR, click here: http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htm

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Transcript of "5 Ways To Reduce No-Shows (Without Implementing No-Show Fees) "

  1. 1. 5 Ways To reduce(WITHOUT IMPLEMENTING NO-SHOW FEES)NO-SHOWS
  2. 2. No-show PatientsRepresent LostRevenue For YourPractice.
  3. 3. BUT….
  4. 4. No-show Fees CanScare PatientsAway.
  5. 5. AND Collecting No-show Fees Can BeDifficult & Time-Intensive.
  6. 6. 5 Ways To reduce(WITHOUT IMPLEMENTING NO-SHOW FEES)NO-SHOWS
  7. 7. 1. TRACK NO-SHOW TRENDSBY CREATING TIMING CODES
  8. 8. Create Timing codesCreate timing codes that specifywhen the no-show appointmentsare cancelled and flag no-showpatients.
  9. 9. Create Timing codesTiming codes help your practicedifferentiate among patients whocancel appointments and gaininsight into what may be the causeof the problem.
  10. 10. 2. EXPAND PATIENT ACCESSTO CARE
  11. 11. EXPAND PATIENT ACCESS TO CAREThe longer patients have to waitthe more likely they are to cancelor not keep that appointment.
  12. 12. EXPAND PATIENT ACCESS TO CAREConsider adopting schedulingmethods that promote timelyaccess to care, such asadvanced access scheduling.
  13. 13. EXPAND PATIENT ACCESS TO CAREAdvanced access scheduling:The concept of advanced accessscheduling involves reservingappointment slots for same-dayappointments.
  14. 14. EXPAND PATIENT ACCESS TO CAREResearch shows that advancedaccess can lead to increasedsatisfaction for patients, providersand staff.
  15. 15. 3. SEND AUTOMATEDAPPOINTMENT REMINDERS
  16. 16. Send Automated RemindersOn new patient forms, ask patientsfor their preferred communicationmethod( email, text, call etc).
  17. 17. Send Automated RemindersTake advantage of technologyto send automated appointmentreminders through their preferredmethod.
  18. 18. Send Automated RemindersOptimize your reminders.Test your message’s delivery time& wording to find the mosteffective version.
  19. 19. 4. REQUIRE CONFIRMATIONFOR LONG APPOINTMENTS
  20. 20. Require confirmationRequiring confirmations for longappointments can help yourpractice minimize no-shows forthese high-value visits andmaximize providers productivity.
  21. 21. 5. DEVELOP NO-SHOWPOLICY/PLAN.
  22. 22. No-show policyDevelop a policy for dismissingpatients who continually missappointments and include info inyour new-patient information.
  23. 23. No-show policyUsing the timing codes, identify &flag patients who chronically missappointments.
  24. 24. No-show policyMinimize the potential disruptionto patient flow by giving flaggedpatients the end of the dayappointments or double-bookingthem with a short visit.
  25. 25. Want To Learn More About HowYou Can Get The Most Return OnYour Investment In Health IT?
  26. 26. Learn how to harnessthe power of your EHR:http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htm
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