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5 Ways To Reduce No-Shows (Without Implementing No-Show Fees)

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No-show patients represent lost revenue for your practice. But no-show fees can scare patients away and collecting fees can be very time-intensive. In this presentation, SuccessEHS shares five ways to …

No-show patients represent lost revenue for your practice. But no-show fees can scare patients away and collecting fees can be very time-intensive. In this presentation, SuccessEHS shares five ways to reduce no-shows and increase profits without implementing fees.

For more information on how to harness the power of your EHR, click here: http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htm

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  • 1. 5 Ways To reduce(WITHOUT IMPLEMENTING NO-SHOW FEES)NO-SHOWS
  • 2. No-show PatientsRepresent LostRevenue For YourPractice.
  • 3. BUT….
  • 4. No-show Fees CanScare PatientsAway.
  • 5. AND Collecting No-show Fees Can BeDifficult & Time-Intensive.
  • 6. 5 Ways To reduce(WITHOUT IMPLEMENTING NO-SHOW FEES)NO-SHOWS
  • 7. 1. TRACK NO-SHOW TRENDSBY CREATING TIMING CODES
  • 8. Create Timing codesCreate timing codes that specifywhen the no-show appointmentsare cancelled and flag no-showpatients.
  • 9. Create Timing codesTiming codes help your practicedifferentiate among patients whocancel appointments and gaininsight into what may be the causeof the problem.
  • 10. 2. EXPAND PATIENT ACCESSTO CARE
  • 11. EXPAND PATIENT ACCESS TO CAREThe longer patients have to waitthe more likely they are to cancelor not keep that appointment.
  • 12. EXPAND PATIENT ACCESS TO CAREConsider adopting schedulingmethods that promote timelyaccess to care, such asadvanced access scheduling.
  • 13. EXPAND PATIENT ACCESS TO CAREAdvanced access scheduling:The concept of advanced accessscheduling involves reservingappointment slots for same-dayappointments.
  • 14. EXPAND PATIENT ACCESS TO CAREResearch shows that advancedaccess can lead to increasedsatisfaction for patients, providersand staff.
  • 15. 3. SEND AUTOMATEDAPPOINTMENT REMINDERS
  • 16. Send Automated RemindersOn new patient forms, ask patientsfor their preferred communicationmethod( email, text, call etc).
  • 17. Send Automated RemindersTake advantage of technologyto send automated appointmentreminders through their preferredmethod.
  • 18. Send Automated RemindersOptimize your reminders.Test your message’s delivery time& wording to find the mosteffective version.
  • 19. 4. REQUIRE CONFIRMATIONFOR LONG APPOINTMENTS
  • 20. Require confirmationRequiring confirmations for longappointments can help yourpractice minimize no-shows forthese high-value visits andmaximize providers productivity.
  • 21. 5. DEVELOP NO-SHOWPOLICY/PLAN.
  • 22. No-show policyDevelop a policy for dismissingpatients who continually missappointments and include info inyour new-patient information.
  • 23. No-show policyUsing the timing codes, identify &flag patients who chronically missappointments.
  • 24. No-show policyMinimize the potential disruptionto patient flow by giving flaggedpatients the end of the dayappointments or double-bookingthem with a short visit.
  • 25. Want To Learn More About HowYou Can Get The Most Return OnYour Investment In Health IT?
  • 26. Learn how to harnessthe power of your EHR:http://www.successehs.com/item/unlocking-the-potential-of-your-ehr.htm

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