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Steve Peterson, Advanced Analytics, IBM Software Group
November 15, 2012




                                     Advanced Analytics
                                            Predictive Analysis




                                                                  Business Analytics software
                                                                              © 2010 IBM Corporation
Business Analytics software

What is Predictive Analytics?



NOT SPSS
NOT R
Not SAS
NOT a TOOL




2                               © 2010 IBM Corporation
Business Analytics software


What is Predictive Analytics?
     Predictive analytics helps your
      organization anticipate change so
      that you can plan and carry out
      strategies that improve outcomes.

     It gives the knowledge to predict…and the power to act.


     Not a tool, but a process, enabled by technology.


     Power of Predictive Analytics is ability to leverage data,
      gain insight and transform business process.

3                                                            © 2010 IBM Corporation
Business Analytics software


There is a gap between Data and outcomes
      Information                                                    Optimized
       Explosion                                                     Outcomes
                              How do I align information with the
                                 decisions I need to make?



                                      How do I make the right
                                    information available when
                                      and where it’s needed?
                                                                    Better Decision
                                                                        Making
                                                                                   Fraud
                                  How do I support better                         Detection
                                decision making throughout
                                     my organization?               Improving Marketing
                                                                        Campaigns

                                                                       Early Warning Systems



4                                                                             © 2010 IBM Corporation
Business Analytics software



                                                    What ififyou
                                                     What you
                                                   could predict
                                                    could predict
                 What ififyou
                  What you                            which
                                                       which
                could predict
                 could predict                      customers
                                                     customers
                 illness and
                   illness and                      would buy
                                                     would buy
                  prescribe
                    prescribe                          your
                                                        your
                  treatment
                    treatment                        product?
                                                      product?
                    earlier?
                      earlier?


                                                                     What ififyou
                                                                      What you
                                                                    could predict
                                                                     could predict
                                                                    where traffic
                                                                     where traffic
          What ififyou
            What you                                                 congestion
                                                                      congestion
         could detect
           could detect                                              will occur?
                                                                      will occur?
        crime before
          crime before
        itithappened?
             happened?




                                                     What ififyou
                                                      What you
                                  What ififyou      could detect
                                                     could detect
                                   What you
                                 could Identify       which tax
                                                       which tax
                                  could Identify
                                     which          returns were
                                                     returns were
                                      which
                                   students             likely
                                                          likely
                                     students
                                  were at risk      fraudulent?
                                                     fraudulent?
                                   were at risk
                                  of dropping
                                   of dropping
5   5                                 out?
                                       out?                                  © 2010 IBM Corporation
Business Analytics software


Moving from Reactions to Predictions




                                 SMART IS
                  Dramatically lowering the cost of Claims
                   VERTICAL:   Insurance

                   Solution:   Embedded Prediction to maximize
                               and accelerate claims payment

                   Results:    ROI of 403% in 3 months


6                                                                © 2010 IBM Corporation
Business Analytics software


Moving from Reactions to Predictions


                                     SMART IS
                          Turning Clients into Advocates




                VERTICAL:        Telecommunications

                Solution:        Client Retention based on “wisdom of
                                 crowds” principle in gathering feedback
                Results:         Reduced churn from 14% to 2% annually



7                                                                          © 2010 IBM Corporation
Business Analytics software




                    SMART IS
       Preventing crime before it happens.

        VERTICAL:             Police Force

        Solution:             Predictive Crime Analytics –
                              predicting crime in a four block
                              radius over 4 hours

        Results:              35% reduction in Homicides
                              20% reduction in Robberies




8                                                                © 2010 IBM Corporation
Business Analytics software

                                      SMART IS
                       Turning a Call Center in a Profit Center.
         Vertical:            Financial Services

         Solution:            Predictive cross selling in its call centers.

         Timeframe:           2 month implementation

         Results:             $30 Million in new sales. 1M calls generated 180,000
                              suggestions, resulting in 22,000 sales.




9                                                                             © 2010 IBM Corporation
Business Analytics software

                                        SMART IS
                              Improving Student Performance

 Vertical:              Education
                                                                       Hamilton County Dept. of
                                                                       Education (Tennessee)
 Solution:              Student Retention

 Results:               Reduced Annual Drop out rate by 25%, leveraging 60
                        different data sources




                                                  “Predictive Analytics has allowed
                                                  our educators to put a face on every
                                                  number … best NCLB results in our
                                                  history!”

                                                 - Dr. Kirk Kelly, Director of Testing and
                                                   Accountability

10                                                                                     © 2010 IBM Corporation
Business Analytics software




11                            © 2010 IBM Corporation

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11/15/12 CBIG Event - Steve Peterson Presentation

  • 1. Steve Peterson, Advanced Analytics, IBM Software Group November 15, 2012 Advanced Analytics Predictive Analysis Business Analytics software © 2010 IBM Corporation
  • 2. Business Analytics software What is Predictive Analytics? NOT SPSS NOT R Not SAS NOT a TOOL 2 © 2010 IBM Corporation
  • 3. Business Analytics software What is Predictive Analytics?  Predictive analytics helps your organization anticipate change so that you can plan and carry out strategies that improve outcomes.  It gives the knowledge to predict…and the power to act.  Not a tool, but a process, enabled by technology.  Power of Predictive Analytics is ability to leverage data, gain insight and transform business process. 3 © 2010 IBM Corporation
  • 4. Business Analytics software There is a gap between Data and outcomes Information Optimized Explosion Outcomes How do I align information with the decisions I need to make? How do I make the right information available when and where it’s needed? Better Decision Making Fraud How do I support better Detection decision making throughout my organization? Improving Marketing Campaigns Early Warning Systems 4 © 2010 IBM Corporation
  • 5. Business Analytics software What ififyou What you could predict could predict What ififyou What you which which could predict could predict customers customers illness and illness and would buy would buy prescribe prescribe your your treatment treatment product? product? earlier? earlier? What ififyou What you could predict could predict where traffic where traffic What ififyou What you congestion congestion could detect could detect will occur? will occur? crime before crime before itithappened? happened? What ififyou What you What ififyou could detect could detect What you could Identify which tax which tax could Identify which returns were returns were which students likely likely students were at risk fraudulent? fraudulent? were at risk of dropping of dropping 5 5 out? out? © 2010 IBM Corporation
  • 6. Business Analytics software Moving from Reactions to Predictions SMART IS Dramatically lowering the cost of Claims VERTICAL: Insurance Solution: Embedded Prediction to maximize and accelerate claims payment Results: ROI of 403% in 3 months 6 © 2010 IBM Corporation
  • 7. Business Analytics software Moving from Reactions to Predictions SMART IS Turning Clients into Advocates VERTICAL: Telecommunications Solution: Client Retention based on “wisdom of crowds” principle in gathering feedback Results: Reduced churn from 14% to 2% annually 7 © 2010 IBM Corporation
  • 8. Business Analytics software SMART IS Preventing crime before it happens. VERTICAL: Police Force Solution: Predictive Crime Analytics – predicting crime in a four block radius over 4 hours Results: 35% reduction in Homicides 20% reduction in Robberies 8 © 2010 IBM Corporation
  • 9. Business Analytics software SMART IS Turning a Call Center in a Profit Center. Vertical: Financial Services Solution: Predictive cross selling in its call centers. Timeframe: 2 month implementation Results: $30 Million in new sales. 1M calls generated 180,000 suggestions, resulting in 22,000 sales. 9 © 2010 IBM Corporation
  • 10. Business Analytics software SMART IS Improving Student Performance Vertical: Education Hamilton County Dept. of Education (Tennessee) Solution: Student Retention Results: Reduced Annual Drop out rate by 25%, leveraging 60 different data sources “Predictive Analytics has allowed our educators to put a face on every number … best NCLB results in our history!” - Dr. Kirk Kelly, Director of Testing and Accountability 10 © 2010 IBM Corporation
  • 11. Business Analytics software 11 © 2010 IBM Corporation

Editor's Notes

  1. Bridging this gap requires answering some fundamental questions: How do I align my information with my business? How do I make the right information available when and where it’s needed? How do I support better decision making throughout my organization? And allows you to attain outcomes that are optimized.
  2. Slide a: SCRIPT: “ What if you could accurately predict the future? ” Graphic: Background of Smart district, then circles populating smarter district one by one: who is most at-risk, which teachers need additional support, etc. Wouldn’t it be great if you could address these issues before they become problems? Imagine a “Smarter” School District. A district in which student outcomes are optimized and ever-improving due to the deployment of a state-of-the-art K-12 student performance solution based on industry best practices which leverages information, business intelligence, and predictive analytics to ensure timely identification of at risk students and enable intervention measures with the goal of improving the student experience, performance and matriculation rate. With the IBM SPSS Decision Management solution, these are just SOME questions that can be answered. The wonderful thing about IBM SPSS Decision Management is that it’s not difficult at all to predict the outcomes.
  3. SMART IS Optimizing inventory. The Nuance Group: Implemented a Dynamic Inventory Optimization Solution, a forecast and inventory management system that helps identify quick ways to optimize inventory and improve service levels, reducing inventory by 10-15% and improving service by 95% at the warehouse level. SMART IS Preventing crime before it happens. New York City Police Department: Is combining business intelligence software with GIS mapping and visualization tools to detect crime patterns as they are forming, enabling precinct commanders to take proactive measures to keep ahead of these trends and head off spikes in criminal activity. SMART IS Finding what you’re looking for more quickly. Repsol: Broke through the accuracy-versus-speed tradeoffs that previously defined seismic exploration by working with IBM to build a system capable of running the next generation of more accurate seismic algorithms, resulting in an 85 percent reduction in runtime and a faster time-to-market for new oil and gas properties.
  4. SMART IS Optimizing inventory. The Nuance Group: Implemented a Dynamic Inventory Optimization Solution, a forecast and inventory management system that helps identify quick ways to optimize inventory and improve service levels, reducing inventory by 10-15% and improving service by 95% at the warehouse level. SMART IS Preventing crime before it happens. New York City Police Department: Is combining business intelligence software with GIS mapping and visualization tools to detect crime patterns as they are forming, enabling precinct commanders to take proactive measures to keep ahead of these trends and head off spikes in criminal activity. SMART IS Finding what you’re looking for more quickly. Repsol: Broke through the accuracy-versus-speed tradeoffs that previously defined seismic exploration by working with IBM to build a system capable of running the next generation of more accurate seismic algorithms, resulting in an 85 percent reduction in runtime and a faster time-to-market for new oil and gas properties.
  5. SMART IS Optimizing inventory. The Nuance Group: Implemented a Dynamic Inventory Optimization Solution, a forecast and inventory management system that helps identify quick ways to optimize inventory and improve service levels, reducing inventory by 10-15% and improving service by 95% at the warehouse level. SMART IS Preventing crime before it happens. New York City Police Department: Is combining business intelligence software with GIS mapping and visualization tools to detect crime patterns as they are forming, enabling precinct commanders to take proactive measures to keep ahead of these trends and head off spikes in criminal activity. SMART IS Finding what you’re looking for more quickly. Repsol: Broke through the accuracy-versus-speed tradeoffs that previously defined seismic exploration by working with IBM to build a system capable of running the next generation of more accurate seismic algorithms, resulting in an 85 percent reduction in runtime and a faster time-to-market for new oil and gas properties.
  6. SMART IS Optimizing inventory. The Nuance Group: Implemented a Dynamic Inventory Optimization Solution, a forecast and inventory management system that helps identify quick ways to optimize inventory and improve service levels, reducing inventory by 10-15% and improving service by 95% at the warehouse level. SMART IS Preventing crime before it happens. New York City Police Department: Is combining business intelligence software with GIS mapping and visualization tools to detect crime patterns as they are forming, enabling precinct commanders to take proactive measures to keep ahead of these trends and head off spikes in criminal activity. SMART IS Finding what you’re looking for more quickly. Repsol: Broke through the accuracy-versus-speed tradeoffs that previously defined seismic exploration by working with IBM to build a system capable of running the next generation of more accurate seismic algorithms, resulting in an 85 percent reduction in runtime and a faster time-to-market for new oil and gas properties.
  7. SMART IS Optimizing inventory. The Nuance Group: Implemented a Dynamic Inventory Optimization Solution, a forecast and inventory management system that helps identify quick ways to optimize inventory and improve service levels, reducing inventory by 10-15% and improving service by 95% at the warehouse level. SMART IS Preventing crime before it happens. New York City Police Department: Is combining business intelligence software with GIS mapping and visualization tools to detect crime patterns as they are forming, enabling precinct commanders to take proactive measures to keep ahead of these trends and head off spikes in criminal activity. SMART IS Finding what you’re looking for more quickly. Repsol: Broke through the accuracy-versus-speed tradeoffs that previously defined seismic exploration by working with IBM to build a system capable of running the next generation of more accurate seismic algorithms, resulting in an 85 percent reduction in runtime and a faster time-to-market for new oil and gas properties.