Aams casestudy operations management

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Aams casestudy operations management

  1. 1. Photo courtesy of Mark Mennie Photography
  2. 2. Mission  The core purpose of AAMS is to advance safety and quality in air medical and critical care transport1  Voluntary non-profit organization  Encourages members to maintain a standard of performance, reflecting safe operations and efficient, high quality patient care 1http://www.aams.org/AAMS/About_AAMS/aams/AboutAAMS/About_AAMS.aspx?hkey=f9082019-f03e-4cca-987e-ecfc1e47ad5d
  3. 3. Timeline 1980 Founded as American Society of Hospital Based EMS Air Medical Services (ASHBEAMS) in Houston, TX 1988 Changed name to AAMS 1986 First Safety Congress held in Dallas, TX 1999 Enhanced and improved the web site with up-to-date information on government affairs issues 2004 Wins coveted Associations Advance America Award of Excellence 2010 The 2010 Air Medical Transport Conference is held in Ft. Lauderdale, FL in October and draws over 2300 attendees – focused heavily on Safety Best Practices
  4. 4. Customers
  5. 5. Agility  Short Term  Long Term +Notifications to members of changing laws - Filling canceled exhibition space - No strategic plan - Relies heavily on annual meeting for income
  6. 6. Leading Indicators Entire association field is losing membership and having lower attendance =
  7. 7. Lagging Indicators  Member feedback  Many complaints about registration at annual meeting  This year hired professional company instead of temps
  8. 8. Challenges to Innovation
  9. 9. Disruptive Innovation  Development of critical care ground ambulances  New members, more money  New benefits need to be created
  10. 10. Zone of Capability  Zone 6 – Willing, able, but not ready  Staff is willing and able  Membership (who needs to make changes) is not ready
  11. 11. UnDeR Metrics  Unavailable  Unknown  Decayed  Restricted Photo courtesy of Mark Mennie Photography
  12. 12. Scenario Analysis  Scenario 1  Mergers – Reducing the amount of dues paid  Scenario 2  Leadership moving the association in a direction the members are not supportive of
  13. 13. Path to Follow  Rapid Path  Strategic plan
  14. 14. Questions

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