Case Study: NMTBSA Tiffin Box Suppliers Association
How do they do it …?
War against Time
(9:00 am – 12:30 pm)
Executive Committee (5 members) Teams of 20-25 headed by a group leader Individual dabbawallahs workload: Collect from home – 35 tiffins Delivery at office – 35 tiffins Return empty tiffins to home – 35 tiffins
PRESIDENT VICE PRESIDENT GENERAL SECRETARY TREASURER DIRECTORS ( 9 ) MEMBERS ( 5000 ) MUKADAM 13 MEMBERS ORGANISATIONAL STRUCTURE
VLP : Vile Parle (suburb in Mumbai) 9EX12 : Code for Dabbawalas at Destination EX : Express Towers (building name) 12 : Floor no. E : Code for Dabbawala at residential station 3 : Code for destination Station eg. Churchgate Station (Nariman Point) D’souza E VLP 9 EX 12 3
Let us now look at an example of these codes on the tiffins to better understand the system and what it all denotes:
E VP 9 AI12 3 3 4ML10 BO G GH 13 2 P 9 D 6 2GPO M D
The Flow Logic Grant Road (12) Churchgate (1-10) Lower Parel (14) 2 3 7 4 5 6 Zones for destination Distribution By Carriers at lunchtime To offices 1 Point of Aggregation And Sorting C D B A E Collection from home
This time period is actually the journey time. The dabbawalas load the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train.
12 coach train 4,000 commuters 8,000 disputes But no excuses, Duty first
Topic : Study of Logistic & Supply Chain Management of Dabbawala in Mumbai. University : Yashwantrao Chavan Mukta Vidyapeeth, Nashik. Research Work : Doing since last One and Half Year. Guide : Dr. Kulkarni, Nashik.