IBM ConnectionsBridging the Gap Stuart McIntyre
Interaction is good!                                                                                      #collabmattersIm...
About Me                                                    about.me/stuartmcintyrestatic.panoramio.com/photos/original/50...
What will you learn?                    What is Social?             What problems does it solve?                          ...
What is Social?
Democratisation of access to information          & content creation
We need to look beyondthe brands and names...
To see the tools...
... and the needs they address
As individuals, many of us are already using these  tools to enrich and simplify our (social) lives
How can an organisationimprove collaboration withthese types of social tools?Social Collaboration           (Some call it ...
Social Collaboration = Collaboration + Social Computing
Collaboration?                                             a recursive process where two or more people                   ...
Social Computing?Social computing is a general term for an area of computer science that is concerned with theintersection...
s
What problems does it solve?
“If HP knew what HP knows, we would be three times as profitable.”Lew Platt Former CEO of Hewlett-Packard
The “rules” of business    are changing...From being “Structure’ based        Results are delivered because of the structu...
Knowledge must flow... and               be captured in the flowImage: http://concisecomputing.net/dh2/Images/Maine/WaterF...
“Email is where                                                             knowledge goes to                             ...
It’s about ‘Facilitated Serendipity’
What’s in Connections 3.0.1
Homepage        Blogs                CommunitiesFiles                         Forums                 Profiles             ...
Keep track of whatshappening with yourprojects                                     Find the right people to solve my      ...
What’s new in 3.0.1
What’s New in Connections 3.0.0? Global Navigation and Theme (including drop-down menus) Home Page/News – improved news fe...
Introducing IBM Connections 3.0.1 IBM Connections 3.0.1 was released in April 2011, delivering many of the features descri...
What’s coming in 4.0?
In-Context Experiences●   Take action on content directly from    your Activity Stream as well as your    Inbox without sw...
© 2011 IBM Corporation   6
© 2011 IBM Corporation   7
© 2011 IBM Corporation   8
© 2011 IBM Corporation   9
© 2011 IBM Corporation   10
Microblogging Enhancements●   Add Images to your Status Updates     ─   Upload files quickly and easily     ─   Preview as...
© 2011 IBM Corporation   12
Enhanced Communities for TeamsAdd new functions to communities to meet team use cases forsharing and collaboration●   Cale...
© 2011 IBM Corporation   15
Business to ConsumerCreation and management of compelling customer communities●   Reports/ dashboard to monitor    adoptio...
Metrics Overview Page                     Quick access                     to key metrics               View the rest of  ...
Drill Down                                                   Toggle between                                               ...
Filter by Geography                      Filter metrics                      by geography           Metrics         groupe...
Custom Reports             Display custom             reports created            through Cognos              Report Studio...
Social Everywhere●   Expanded deployment    options with new    Connections services    in Lotus Live●   Social extends th...
vs.
Comfort Break?
Existing IBM Lotus Customer?     What’s in it for you?
IBM Lotus Notes                               IBM Lotus Sametime                            Activities sidebar           ...
New Entitlements   +                 =>  Files            Profiles       Free, free, free!
Connections Activities  Offline Support LotusLive Support
Add chat transcript to ActivityAdd to existing Activity
Note: All Quickr licensees are entitledto Files and Wikis too!
have toAnd for those that use Microsoft?
Add Bookmark buttons to yoursites                        Connections Homepage                        Aggregation Feed     ...
Profiles search as part of SharePoint                            Opens the Connections Home Page
Where do we start?
Make the Business Case
Dont get stuck in Analysis Paralysis
Focus on tangible objectives, not tools
See how social looks in action by testing  different scenarios and entry points
Identify the socially active in your enterprise
Who are already using social tools to succeed?
Find an executive sponsorIts not a technology issue – its a social,     cultural issue
Remember...But in truth, social softwareusers do and the businessproblems the tools address.Jakob Nielsen, Usability Guru
Questions?
Thank you!
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)
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IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)

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Stuart McIntyre outlines why organisations need to embrace social technology, why IBM Connections is one of the leading solutions, what features it has, and how to get started.

Delivered at DanNotes - the Danish Lotus user group - in Korsor in late November 2011.

Published in: Technology, Education
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IBM Connections - Bridging the Gap (delivered at DanNotes, Nov 2011)

  1. 1. IBM ConnectionsBridging the Gap Stuart McIntyre
  2. 2. Interaction is good! #collabmattersImage: http://www.slideshare.net/Niezette/100-pictures-for-powerpoint-presentations
  3. 3. About Me about.me/stuartmcintyrestatic.panoramio.com/photos/original/50217323.jpg
  4. 4. What will you learn? What is Social? What problems does it solve? What is Connections? Some real customer examples Lotus customer? Also a Microsoft customer? Where do we start? Q&AImage: http://www.slideshare.net/Niezette/100-pictures-for-powerpoint-presentations
  5. 5. What is Social?
  6. 6. Democratisation of access to information & content creation
  7. 7. We need to look beyondthe brands and names...
  8. 8. To see the tools...
  9. 9. ... and the needs they address
  10. 10. As individuals, many of us are already using these tools to enrich and simplify our (social) lives
  11. 11. How can an organisationimprove collaboration withthese types of social tools?Social Collaboration (Some call it Enterprise2.0 or Social Business...)
  12. 12. Social Collaboration = Collaboration + Social Computing
  13. 13. Collaboration? a recursive process where two or more people or organisations work together toward an intersection of common goals — for example, an intellectual endeavour that is creative in nature—by sharing knowledge, learning and building consensus. Collaboration does not require leadership and can sometimes bring better results through decentralisation and egalitarianism. In particular, teams that work collaboratively can obtain greater resources, recognition and reward when facing competition for finite resources.Source: http://en.wikipedia.org/wiki/Collaboration
  14. 14. Social Computing?Social computing is a general term for an area of computer science that is concerned with theintersection of social behaviour and computational systems. It has become an important concept for use inbusiness.... Social computing has to do with supporting any sort of social behaviour in or through computational systems. It isbased on creating or recreating social conventions and social contexts through the use of software andtechnology.Thus, blogs, email, instant messaging, social network services, wikis, social bookmarking and other instances of what isoften called social software illustrate ideas from social computing, but also other kinds of software applications where peopleinteract socially.A February 13, 2006 paper by market research company Forrester Research suggested that:Easy connections brought about by cheap devices, modular content, and shared computing resources are having a profoundimpact on our global economy and social structure. Individuals increasingly take cues from one another rather than frominstitutional sources like corporations, media outlets, religions, and political bodies. To thrive in an era of SocialComputing, companies must abandon top-down management and communication tactics, weavecommunities into their products and services, use employees and partners as marketers, and becomepart of a living fabric of brand loyalists. Source: http://en.wikipedia.org/wiki/Social_computing
  15. 15. s
  16. 16. What problems does it solve?
  17. 17. “If HP knew what HP knows, we would be three times as profitable.”Lew Platt Former CEO of Hewlett-Packard
  18. 18. The “rules” of business are changing...From being “Structure’ based Results are delivered because of the structure of the activityTo “Knowledge” based Results are delivered because of the knowledge of the individuals involved
  19. 19. Knowledge must flow... and be captured in the flowImage: http://concisecomputing.net/dh2/Images/Maine/WaterFlowBIG.jpg
  20. 20. “Email is where knowledge goes to die” Bill FrenchSource: http://bfrench.info/public/item/5994 (April, 2003)
  21. 21. It’s about ‘Facilitated Serendipity’
  22. 22. What’s in Connections 3.0.1
  23. 23. Homepage Blogs CommunitiesFiles Forums Profiles Bookmarks Wikis Activities
  24. 24. Keep track of whatshappening with yourprojects Find the right people to solve my problem now Leverage what others know Have a place to gather and exchange ideas Manage your work Share my files more effectively
  25. 25. What’s new in 3.0.1
  26. 26. What’s New in Connections 3.0.0? Global Navigation and Theme (including drop-down menus) Home Page/News – improved news feed and integration of status updates, email digest Communities – invitations, improved Files integration, Activities integration, sub- communities, My Communities views Forums – standalone service, tags, question/answer topics Profiles – Do You Know, Things in Common, Social Path widgets, tabbed Profile format Files – collections changed to folders including drag and drop Wikis – improved use of real estate, drag and drop navigation, My Wikis views Blogs – improved authoring including new editor and more consistent navigation and entries lists Linked Value – SharePoint/Communities integration, new portlets, status updates Lotus Notes sidebar plug-in
  27. 27. Introducing IBM Connections 3.0.1 IBM Connections 3.0.1 was released in April 2011, delivering many of the features described at Lotusphere 2011 No longer a ‘Lotus’ product The new features include: Ideation Blogs and Idea Graduation Image and Video Galleries in Communities Community Moderation ECM Integration User Interface and customisation process has not changed from 3.0.0
  28. 28. What’s coming in 4.0?
  29. 29. In-Context Experiences● Take action on content directly from your Activity Stream as well as your Inbox without switching contexts (ex. File Preview, Comment inline, Vote on an idea, etc)● Consistent user experiences for navigating all tools and interacting with content across the portfolio● Share and personalize content no matter where you are using the share button in the navigation © 2011 IBM Corporation 5
  30. 30. © 2011 IBM Corporation 6
  31. 31. © 2011 IBM Corporation 7
  32. 32. © 2011 IBM Corporation 8
  33. 33. © 2011 IBM Corporation 9
  34. 34. © 2011 IBM Corporation 10
  35. 35. Microblogging Enhancements● Add Images to your Status Updates ─ Upload files quickly and easily ─ Preview as a thumbnail● Like Status Updates ─ Single click to give positive feedback ─ See who else Liked the entry● Search Microblog Entries ─ Refine in or out of network ─ Hashtags searchable● Expanded Social Analytics ─ Microblog Tag cloud ─ Top contributors on search terms © 2011 IBM Corporation 11
  36. 36. © 2011 IBM Corporation 12
  37. 37. Enhanced Communities for TeamsAdd new functions to communities to meet team use cases forsharing and collaboration● Calendar widgets for events ─ Calendar added to Community – Daily, Weekly, Monthly views – Overview on Community page – Support for repeating events (daily, weekly etc.) ─ iCal feed allows you to view in personal calendar such as Lotus Notes ─ Integration into Connections Activity Stream and Search● LDAP Group support ─ Allow LDAP groups to join Communities ─ Keep LDAP group in sync with Community access © 2011 IBM Corporation 14
  38. 38. © 2011 IBM Corporation 15
  39. 39. Business to ConsumerCreation and management of compelling customer communities● Reports/ dashboard to monitor adoption and community vitality ─ Comprehensive set of metrics of all Connections services – Content in the database – Page view ─ Targeted Users – Business Owner / IT Owner – Instance Owner (Community owner, Blog owner etc.) ─ Support extensibility – Flexible drill down and data slicing – Create/Modify metrics © 2011 IBM Corporation 16
  40. 40. Metrics Overview Page Quick access to key metrics View the rest of the metrics for this theme © 2011 IBM Corporation 17
  41. 41. Drill Down Toggle between static and dynamic mode. Dynamic mode lets you drill up and down. Right click to drill up and down © 2011 IBM Corporation 18
  42. 42. Filter by Geography Filter metrics by geography Metrics grouped by geography © 2011 IBM Corporation 19
  43. 43. Custom Reports Display custom reports created through Cognos Report Studio. © 2011 IBM Corporation 20
  44. 44. Social Everywhere● Expanded deployment options with new Connections services in Lotus Live● Social extends the IBM Customer Experience Suite● TIMETOACT Group provides an administrative interface for Connections● New integration with Rational Team Concert and Connections Find new partner solutions regularly in the Greenhouse Catalog http://greenhouse.lotus.com/catalog © 2011 IBM Corporation 21
  45. 45. vs.
  46. 46. Comfort Break?
  47. 47. Existing IBM Lotus Customer? What’s in it for you?
  48. 48. IBM Lotus Notes IBM Lotus Sametime  Activities sidebar  Post chat to an Activity  Business Card  Post chat to Community Forum  Bookmarks  Business Card  SearchHome page Profiles Communities Blogs Files Activities Wikis Bookmarks IBM Lotus Quickr IBM WebSphere Portal  Add page to Activity  Portlet integration with  Publish to Quickr services into pages and sites  Community Wiki  Service Portlets
  49. 49. New Entitlements + => Files Profiles Free, free, free!
  50. 50. Connections Activities Offline Support LotusLive Support
  51. 51. Add chat transcript to ActivityAdd to existing Activity
  52. 52. Note: All Quickr licensees are entitledto Files and Wikis too!
  53. 53. have toAnd for those that use Microsoft?
  54. 54. Add Bookmark buttons to yoursites Connections Homepage Aggregation Feed Federated Tag Cloud View and pivot with the Profiles Person Card View associated bookmarks
  55. 55. Profiles search as part of SharePoint Opens the Connections Home Page
  56. 56. Where do we start?
  57. 57. Make the Business Case
  58. 58. Dont get stuck in Analysis Paralysis
  59. 59. Focus on tangible objectives, not tools
  60. 60. See how social looks in action by testing different scenarios and entry points
  61. 61. Identify the socially active in your enterprise
  62. 62. Who are already using social tools to succeed?
  63. 63. Find an executive sponsorIts not a technology issue – its a social, cultural issue
  64. 64. Remember...But in truth, social softwareusers do and the businessproblems the tools address.Jakob Nielsen, Usability Guru
  65. 65. Questions?
  66. 66. Thank you!

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