Great expectations - students today, employees tomorrow

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Presented by Simon Vaughan and Chris Graves at Social Connections event on 4th July 2011.

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Great expectations - students today, employees tomorrow

  1. 1. Great Expectations Students today,Employees tomorrow....
  2. 2. Who are we……….. Simon Vaughan, Deputy IT Director Information Services, Cardiff University Member of the Social Business Council and a 2011 IBM Collaboration Champion Linkedin : http://uk.linkedin.com/pub/simon-vaughan/2/292/902 Twitter : Simplys1monDr Chris Graves Communications Consultant Information Services, Cardiff University Member of the Social Business Council Linkedin : http://uk.linkedin.com/pub/chris-graves/12/418/b52 Twitter : Gravescj "Heres another nice mess youve gotten me into."
  3. 3. Items we will cover today…. 1) About Cardiff and some of the challenges we face 2) What Students now expect The mobile factor 3) User Adoption Priorities.. 4) The Student lifecycle 5) What we would like to see in Connections 4
  4. 4. Cardiff University Collaboration drivers 27,000 Students - 7,500 grads each year ! Research led University ! 6,000 employees ! Geographically dispersed campus – All Wales support (NHS users) ! E-mail defacto collaboration tool….. ! Need easy access to relevant information ! ! !http://www.flickr.com/photos/sir_mervs/2804845277/ - Sir Mervs
  5. 5. Some of the challenges WE face
  6. 6. The changing requirements of our Students, Researcher, Staff (from 17 to 70 years old) Born Pre 1945 Digital Immigrants Born 1945 to early 1960 s Born early 1960 s to early 1980 s Digital Born 1980 s onwards Natives
  7. 7. The changing requirements of our Students, Researcher, Staff(from 17 to 70 years old) – How they expect to Communicate Write me Use paper Call me Use paper diaries Someone else may update their calendar / mailbox Mail me Use e-mail Technology Savy IM me DM me Message me E-mail is for my parents
  8. 8. INSRV Taught Student Survey 2011 – Listening To Our Users What the Survey Tells Us About Our Users•  80% use Cardiff Portal (Webshere Portal) daily •  Library resources, Collaboration tools, Learning Central•  80% use their own laptop daily to access Cardiff University resources.•  50% use a University desktop at least once a week.•  99% have a mobile phone (with 50% owning a Smartphone)
  9. 9. 21st Century StudentEnough from me, let’s hear what studentsare now expecting…. ……… from a student!
  10. 10. What Students now expect Many of today’s Students have not known a world without:Source : Malcolm Bean’s Keynote presentation JISC conference 2010
  11. 11. What does this mean…. New ways of Collaboration Current ways of Working Collaborative way of Working in a Collaborative organisation’
  12. 12. What tools are needed to enable a collaborative organisation?A Launch Pad to all services With a Rich User Experience – User adds Value istockphoto.com
  13. 13. What tools are needed to enable a collaborative organisation? Profile Wiki s http://www.flickr.com/photos/weeping-willow/2206063695/ Bookmarks Blogs s External Internal Private Profiles istockphoto.com
  14. 14. What tools are needed to enable a collaborative organisation? Feeds / Notifications Tagging content Activity Streams! - Consume information from multiple sources in one place - Push updates from one place to multiple sources istockphoto.comThe User decides which information they want to get ‘Filter out the noise’
  15. 15. What tools are needed to enable a collaborative organisation? ‘Traditional Websites- controlled by a Web CMS’ Recognise that people now want to create and co-create value rather than just receive.
  16. 16. What tools are needed to enable a collaborative organisation? Communities istockphoto.com
  17. 17. Cardiff University Collaborative toolsetBlog Wiki TeamSpace Video Library CU Portal (Collaborative space)
  18. 18. What are our users now expecting ?Access to service 24x7, from any location...... On any device....................... In Aug 2010, our services where accessed from over 135 different countries...................
  19. 19. INSRV Taught Student Survey 2011 – Listening To Our UsersQuestion to our users : If you own a Smartphone, What type is it ? !"#$%&%()*%)+,%#%-.#/012),34%+2#0%0(13%56% 507% 40% 35% 30% 25% 20% 15% 10% 5% 0% BlackBerry: iPhone: Android: Other (please Symbian: Windows specify): Mobile: A total of 24 people gave an ‘other’ answer, common answers included: Nokia, Samsung, and HTC. 22. How frequently do you Daily 79.7 visit Cardiff portal: (%) Once a week + 17.5 Once a month + 1.8 Less than once a month 0.6 Never 0.3
  20. 20. The Mobile factor - What are we doing…
  21. 21. The Mobile factor According to the Pew Research Center, 83% of Millennials admit to placing their cell phones next to them when they sleep so that they "dont miss out on something big."Many of today’s Students have not known a world without: And expect access to these facilities on any device and when they want it!
  22. 22. User Adoption Priorities•  Students appear to be quite fluid in their approach•  Our staff have more fixed ideas …•  Going to look at the approach we are taking with current staff•  We don’t yet know how things will work with students
  23. 23. A Key Barrier to Adoption ...where do I put stuff? ...where do I look for stuff
  24. 24. We are helping our user communityby introducing them to the two concepts… •  System of Record (in its widest sense) •  System of Engagement (and/or Collaboration) Systems of Engagement and the Future of Enterprise IT Geoffrey Moore - AIIM White Paper www.aiim.org/Research/AIIM-White-Papers/Systems-of-Engagement
  25. 25. A System of Record (in its widest sense)
  26. 26. A System of Engagement (and/or Collaboration)
  27. 27. Systems of Record and Systems of Engagement Systems of Record Systems of EngagementExternal Web Site (CMS) Facebook Cardiff Portal (Intranet) Connections Quickr, Confluence (Wiki)
  28. 28. Types of Organisational Structures How Clear areOrganizational What s the What Holds Them Who Belongs? the How Long Do They Last? Structure Purpose? Together? Boundaries? Everyone who To deliver a product or Job requirements and Intended to be permanent (but lastFormal Department reports to the Clear service common goals until the next reorganization) group s manager To take care of an Membership Intended to be ongoing (but last Shared responsibilityOperational Team ongoing operation or assigned by Clear as long as the operation is for the operation process management needed) People who have a To accomplish a direct role in The project s goals Predetermined ending (when theProject Team Clear specified task accomplishing the and milestones project has been completed) task To create, expand, and Self-selection Passion, commitment, Evolve and end organically (lastCommunities of exchange knowledge; to based on expertise and identification with as long as there is relevance to FuzzyPractice develop individual or passion for a the group and its the topic and value and interest in capabilities topic expertise learning together) Access to informationCommunities of Whomever is To be informed Fuzzy and a sense of like- Evolve and end organicallyInterest interested mindedness To receive and pass on Friends, business Never really start or end (exist as Mutual need andInformal Networks information; to know acquaintances, Undefined long as people keep in touch or relationships who is who friends of friends remember each other Wenger et al: Cultivating Communities of Practice: A Guide to Managing Knowledge
  29. 29. Types of Organisational Structures How most of the formal work gets done How Clear areOrganizational What s the What Holds Them Who Belongs? the How Long Do They Last? Structure Purpose? Together? Boundaries? Everyone who To deliver a product or Job requirements and Intended to be permanent (but lastFormal Department reports to the Clear service common goals until the next reorganization) group s manager To take care of an Membership Intended to be ongoing (but last Shared responsibilityOperational Team ongoing operation or assigned by Clear as long as the operation is for the operation process management needed) People who have a To accomplish a direct role in The project s goals Predetermined ending (when theProject Team Clear specified task accomplishing the and milestones project has been completed) task To create, expand, and Self-selection Passion, commitment, Evolve and end organically (lastCommunities of exchange knowledge; to based on expertise and identification with as long as there is relevance to FuzzyPractice develop individual or passion for a the group and its the topic and value and interest in capabilities topic expertise learning together) Access to informationCommunities of Whomever is To be informed Fuzzy and a sense of like- Evolve and end organicallyInterest interested mindedness To receive and pass on Friends, business Never really start or end (exist as Mutual need andInformal Networks information; to know acquaintances, Undefined long as people keep in touch or relationships who is who friends of friends remember each other Wenger et al: Cultivating Communities of Practice: A Guide to Managing Knowledge How most of the new learning takes place
  30. 30. Systems of Record V Systems of Engagement How Clear are Organizational What s the What Holds Them Who Belongs? the How Long Do They Last? Structure Purpose? Together? Boundaries? Everyone who To deliver a product or Job requirements and Intended to be permanent (but last Formal Department reports to the Clear service common goals until the next reorganization) group s manager To take care of an Membership Intended to be ongoing (but last Shared responsibility Operational Team Systems ongoing operation or of assigned by Record Clear for the operation as long as the operation is process management needed) People who have a To accomplish a direct role in The project s goals Predetermined ending (when the Project Team Clear specified task accomplishing the and milestones project has been completed) task To create, expand, and Self-selection Passion, commitment, Evolve and end organically (last Communities of exchange knowledge; to based on expertise and identification with as long as there is relevance to Fuzzy Practice develop individual or passion for a the group and its the topic and value and interest in capabilities topic expertise learning together) System of Access to information Communities of Engagement is Whomever To be informed Fuzzy and a sense of like- Evolve and end organically Interest interested mindedness To receive and pass on Friends, business Never really start or end (exist as Mutual need and Informal Networks information; to know acquaintances, Undefined long as people keep in touch or relationships who is who friends of friends remember each other Wenger et al: Cultivating Communities of Practice: A Guide to Managing Knowledge
  31. 31. The Student Lifecycle
  32. 32. The Undergraduate Student Lifecycle…•  How do we deliver an individual DISTINCTIVE experience to each of our Students (Current, prospects and Alumni)•  How do we deliver a richer and more meaningful experience that attracts the best, retains them and encourages life-long engagement?•  How do we enable enhanced collaboration both inside and outside of Cardiff?•  How do we provide ‘value for money’ for Students who are now paying to come to University?•  How do we take advantage of the tools offered outside of the organisation but ensure we stay secure, compliant and protect our data?
  33. 33. The Undergraduate Student Lifecycle… Find out information about Cardiff University Find out about the available courses General information on the City Induction and orientation process Help answer what I want to do in the future Welcome students to Cardiff Fulfill requirement Get to know the campus Accept offer Meet other students Book Accommodation Network access, ID card Find people from my area Register with services join clubs / societies Enquiry Management Open Days who will also attend Cardiff View accommodation University Stay in touch Apply Fulfill /Explore Enquire Get offer Accept Enrol Arrive Learn Graduate Alumni Online Application School Celebration Application Tracking Enrolment / Re-enrolment Graduation Offer from Cardiff Module registration Pick up award Fee PaymentWhat’s it like to:Study there? E-Learning, TimetablesLive there? Assessment, Marking Access to Library systemsWhat’s the accommodation like? Reading ListHow expensive is it? School announcements to students Student Union activityIs student support available? Health and well beingAre my interests catered for? Social engagementDo I have friends attending? Career AdviceDo they offer a distinctive environment (Physical and virtual!)
  34. 34. The Student Lifecycle and the Virtual student experience A 21st century University environment UCAS E-Assessment Timetables Student record Enroll Library Information Module selection External Internal Residences Finance Applicant StudentExplore Portal and Apply Enquire Collaboration Enrol across the lifecycle Get offer Fulfill Accept tools Arrive Study Graduate Alumni Internal Trusted Student Wireless enablement VLE ECDL Collaboration ID Card IT Shop Video + E-Mail & External Podcasts Calendar Library Expertise locatorUniversity Website High performance access computing SMS Facebook Instant Message + Collaborative spaces Presence Blogs Wiki Personal E-mail Brochures Personalised Twitter Information + Content
  35. 35. Connections Next / 4
  36. 36. Connections Next (Connections 4) …… Please join the Connections 3 Community on GreenhouseLink
  37. 37. This really is the last slide…… No talk at a ”Social Business" user group should end with "you can contact us via email at..." or “wed be happy to email you our slides”…..Please feel free to connect via Linkedin http://uk.linkedin.com/pub/simon-vaughan/2/292/902 http://uk.linkedin.com/pub/chris-graves/12/418/b52 Or Twitter : Simon Vaughan @SimplyS1mon Dr Christopher Graves @gravescj
  38. 38. Hindi Thai Russian Traditional Chinese Gracias Spanish ObrigadoBrazilian PortugueseArabic Thank You Diolch Grazie Danke Merci German Italian French Simplified Chinese Tamil Korean Japanese

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