Cem ew slide share v1

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  • 1. Customer Experience Management
  • 2. Copyright © OpenText Corporation. All rights reserved.
  • 3. Integrated Experiences • Creating Rich Experiences • Sharing the Excitement • Engaging Audiences • Continuing the Conversation Copyright © OpenText Corporation. All rights reserved.
  • 4. Adaptive Omni-Channel Marketing The practice of developing, distributing and supporting carefully coordinated messaging across one or more mediums or platforms in a manner that is mindful, contextual and dynamic. Copyright © OpenText Corporation. All rights reserved.
  • 5. What’s New in Web Content Management • Segmentation & Targeting • Multilanguage and Translation • Mobile Previews • Easy to Use In-context Editing & Site Building Copyright © OpenText Corporation. All rights reserved.
  • 6. OmniChannel and Contextual • Responsive Design • Multi-lingual Support Create a New Page • Web Archival • Omnichannel Delivery • Main Menu Patented Caching and Personalization Define the Experience Copyright © OpenText Corporation. All rights reserved.
  • 7. Copyright © OpenText Corporation. All rights reserved.
  • 8. Copyright © OpenText Corporation. All rights reserved.
  • 9. Copyright © OpenText Corporation. All rights reserved.
  • 10. Copyright © OpenText Corporation. All rights reserved.
  • 11. Adaptive and Engaging • Streamline Creative Production and Publishing • Integration to Digital Marketing Applications • Secure, scalable Digital Asset Library Copyright © OpenText Corporation. All rights reserved.
  • 12. Copyright © OpenText Corporation. All rights reserved.
  • 13. Copyright © OpenText Corporation. All rights reserved.
  • 14. Copyright © OpenText Corporation. All rights reserved.
  • 15. Social and Interactive • Team Collaboration • File Sync & Share • Social Compliance • Embeddable Social Components • Available On Premise and in the Cloud Copyright © OpenText Corporation. All rights reserved.
  • 16. Copyright © OpenText Corporation. All rights reserved.
  • 17. Copyright © OpenText Corporation. All rights reserved.
  • 18. Copyright © OpenText Corporation. All rights reserved.
  • 19. Copyright © OpenText Corporation. All rights reserved.
  • 20. Personalized and Targeted • Intelligent Statements • Automated Document Presentment • Managed Governance • ERP Integration Copyright © OpenText Corporation. All rights reserved.
  • 21. INSIGHT. INNOVATION. IMPACT. November 17 – 21 ORLANDO, FLORIDA www.opentextcom/ew2013