Strongstep CMMI for Services

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Brief presentation about CMMI for Services

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Strongstep CMMI for Services

  1. 1.
  2. 2. CMMI for Services<br />Whatisit?<br />
  3. 3. Services<br />Yourorganization depends <br />on Services<br />It’s all about continuously delivering and increasing performance (costs and quality)<br />
  4. 4. CMMI for Services<br />A process approach for delivering services<br />Doing the best way<br />and continuously improving it<br />Through all the organization<br />not depending so much on specific people<br />Correctly managing and exceeding the customer expectations<br />
  5. 5. Complementing CMMI for Development and Services<br /><ul><li>Project Management
  6. 6. Requirements
  7. 7. Design
  8. 8. Testing
  9. 9.
  10. 10. Service Catalog
  11. 11. SLA’s
  12. 12. Service Management
  13. 13. Incident and Problem Management
  14. 14. …</li></li></ul><li>CMMI-SVC services-specific Process Areas<br />Strategic Service Management (STSM):<br />deciding what services you should be providing, making them standard, and letting people know about them<br />Service System Development (SSD): <br />making sure you have everything you need to deliver the service, including people, processes, consumables, and equipment<br />Service System Transition (SST): <br />getting new systems in place, changing existing systems, retiring obsolete systems, all while making sure nothing goes terribly wrong with service<br />Service Delivery (SD): <br />setting up agreements, taking care of service requests, and operating the service system <br />Capacity and Availability Management (CAM): <br />making sure you have the resources you need to deliver services and that they are available when needed—at an appropriate cost<br />Incident Resolution and Prevention (IRP): <br />handling what goes wrong—and preventing it from going wrong in the first place if you can<br />Service Continuity Management (SCON): <br />being ready to recover from a disaster and get back to delivering your service<br />
  15. 15. CMMI for Services<br />The CMMI-SVC focuses on bringing discipline and repeatability to services delivery, two of the capabilities that differentiate the most successful service delivery organizations<br />… more satisfaction … more clients … more profitability!<br />
  16. 16. Strongstep - Innovation in software quality<br />Email: geral@strongstep.pt<br />Web: www.strongstep.pt<br />Phone: + 351 22 030 15 85<br />

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