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[StepTalks2011] Enabling agility with tools: SCRUM @ Sage Portugal - Vitor Pinho
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[StepTalks2011] Enabling agility with tools: SCRUM @ Sage Portugal - Vitor Pinho

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StepTalks2011 - Enabling agility with tools: SCRUM @ Sage Portugal

StepTalks2011 - Enabling agility with tools: SCRUM @ Sage Portugal

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  • 1. www.sage.pt
  • 2. www.strongstep.pt/steptalks2011www.sage.pt
  • 3. SCRUM @ Sage Portugalvitor.pinho@sage.com
  • 4. 1. Introductionto Sage
  • 5. What Sage does Our vision is to be the most admired and respected business software and services provider in the world Sage is a leading supplier of business management software and services to over 6 million customers worldwide. From small start-ups to larger organisations, we make it easier for companies to manage their business processes4 www.sage.pt
  • 6. Key facts about our organisation Market Finances Customers Provide advice to customers Global company with Revenue of £1,439m through 1.8 million support over 13,100 employees for FY2009 contracts Over 6 million customers Market capitalisation of Manage around 35,000 worldwide approximately £2.8 billion customer calls each day Made over 40 acquisitions Work with 27,000 reseller One of the market leaders since 1991 partners and 40,000 in the UK, US, Europe, South accountants Africa and Asia worldwide5 www.sage.pt
  • 7. Our global reachCombined with our developers and business partners Sage has strong global presence Direct presence Distribution6 www.sage.pt
  • 8. Sage in Portugal: 150 100.000 800 employees Users (companies) partners MID XRT SME MARKET Tresury managment ENTRY Small and Medium Enterprises Medim and Large solutions Enterprises LEVEL SOHO www.sage.pt
  • 9. What wePortugal2. Sage offerR&D Team
  • 10. Sage Portugal R&D Team• Headcount: 30• Small teams 4 to 6 persons divided by product line• Each team has all necessary competences (Analysis, Development, Testing) Line 50 Line Next & Line Gextexper POS Retail & Common Construction Restaurants Development9 www.sage.pt
  • 11. Before adopting an Agile methodology• Different cultures and methodologies between acquired companies• The planning was made with rudimentary tools• Difficulty to get a global picture of project status• Difficult to manage “client” relationship (Negotiate commitments)• Effort not visible outside R&D … but a lot of agility (natural in Latin cultures)10 www.sage.pt
  • 12. 3. OrganizationImprovement
  • 13. … Then we looked for an external company to help us on this process! Why ?• Very experienced people• Field experience – not only theories• Solid background from FEUP• Relationships with most well known players on this area … and they have Professor Pascoal Faria 12 www.sage.pt
  • 14. Strongstep recommended us SCRUMand MS TFS• About SCRUM: – Scrum is an agile process that allows us to focus on delivering the highest business value in the shortest time. – It allows us to rapidly and repeatedly inspect actual working software (every two weeks to one month). – The business sets the priorities. Teams self-organize to determine the best way to deliver the highest priority features. – Every two weeks to a month anyone can see real working software and decide to release it as is or continue to enhance it for another sprint.13 www.sage.pt
  • 15. SCRUM characteristics• Self-organizing teams• Product progresses in a series of two- to four- week “sprints”• Requirements are captured as items in a list of “product backlog”• No specific engineering practices prescribed (Allow freedom to choose the practices more adequate in each project) …Fits well in Sage culture and needs14 www.sage.pt
  • 16. Strongstep intervention• People / Team work – Initial diagnostic based on team interviews – Identification of the most critical aspects of our particular environment – Training focused on Processes and best practices to collect and document requirements – Follow up of pilot implementation of SCRUM and TFS• Implemented Tools – Microsoft Team Foundation Server – SCRUM Process template for TFS with some customization – Integration between Sage SalesLogix CRM and TFS – XLS templates for release and sprint planning• Documentation – Complete documentation about SCRUM processes – Documentation about Sage specific process flow15 www.sage.pt
  • 17. … After Strongstep intervention• Visible improvements on: – Organization of requirements and priorities – Project forecast (Burndown chart is really an excellent tool) – Effort and cost estimates (Team velocity) – Source control and traceability (Work item IDs in every check- in) – Centralized planning with Defects and new functionalities as work items – Less interference from outside16 www.sage.pt
  • 18. Thanks!
  • 19. www.sage.pt
  • 20. STRONGSTEP - INNOVATION IN SOFTWARE QUALITY Email: geral@strongstep.pt Web: www.strongstep.pt Telefone: +351 22 030 15 85 Rua Actor Ferreira da Silva, UPTEC 4200-298 Porto Portugalwww.sage.pt