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My service fellow - Vancouver

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Transcript

  • 1. Study Tour 2011 Station Vancouver, BC September 27-30 TM10 Martina Gratl, Judith Strobl, Martin Schranz, Christian Thiel, Simon Trachsler, Jürgen Weiss Presented on December 15, 2011
  • 2. Vancouver Touchpoint Overview Day 1 Day 2 Day 3 Day 4 Lectures Day 3 Agenda Outdoor Experience Lectures Day 4 Vancouver Walking Tour Granville Island Grouse Mountain Hotel Lectures Day 1 Lunch Whistler
  • 3.
    • Best Western Chateau Granville
      • + Great location in downtown Vancouver
      • + Most spacious rooms
      • + Many possibilities for having breakfast
    • Lunch @ Simon Fraser University
      • + Great variety of food, lively atmosphere
      •  other lunches not felt as touchpoints
    Touchpoints Hospitality 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  • 4. Touchpoints Lectures
    • Day 2+3: Simon Fraser University
      • William Harding (EQ): + new interesting segmentation approach
      • William Bakker (eTourism): - basic preparation for lectures at MCI
      • Peter Williams (critical thinking): - more input on the region desired + discussion with SF students
    • Day 4: Capilano University
      • Roy Jantzen (Outdoor Teaching Session): + passionate approach, very informative and lively
      • Noel Genoway (Canada vs. US): - entertaining, but no new findings
    15 December 2011 Study Tour 2011 - Station Vancouver, BC
  • 5. Touchpoints Field Trips
    • Vancouver Walking Tour (Peter Williams) + up to date information about the development of Vancouver + nice insights through storytelling
    • Grouse Mountain + very organised tour of the Grouse Mountain service chain + enthusiastic staff (ranger, gondola guide,…)
    15.12.2011 Study Tour 2011 - Station Vancouver, BC
  • 6. Other Touchpoints
    • Coach to Capilano University: - Change of schedule not communicated
    • Granville Island: + good advice for leisure time spending + whole group participated + very nice ending of the first day in Vancouver
    15 December 2011 Study Tour 2011 - Station Vancouver, BC
  • 7. Vancouver Touchpoint Overview Day 1 Day 2 Day 3 Day 4 Lectures Day 3 Agenda Outdoor Experience Lectures Day 4 Vancouver Walking Tour Granville Island Grouse Mountain Hotel Lectures Day 1 Lunch Whistler
  • 8. Evaluation App - Where are my Touchpoints? - Arg, my battery is dead... - Where is the GPS data? - Oh no, how can I cancel it? - How do I get back to the main menu? - Ich verstehe kein Englisch!? - No APP for „Androids“ 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  • 9. Evaluation App - No APP for „Androids“ - Where are my Touchpoints? - Arg, my battery is dead... - Where is the GPS data? - Oh no, how can I cancel it? - How do I get back to the main menu? Adapt structure Amend errors Improve instruction All in all, it is a trendy and practice oriented tool! Expand 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  • 10.
    • Positive
      • + great tool for editing and structuring the single touchpoints from different users
      • + innovative, modern design
      • + good overview in the content part (touchpoints )
    Evaluation Backend 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  • 11.
    • Negative
      • Unconventional menu guidance
      • Not self-explanatory (e.g. mouse-over)
      • No introduction for students
      • Some technical problems
    Evaluation Backend Usually only the project administrators use the Backend and they know how to deal with it. All in all it is a great tool to organize, structure and analyse touchpoints! 15 December 2011 Study Tour 2011 - Station Vancouver, BC
  • 12. Conclusion
    • The first stop of the study tour, Vancouver, was interesting, included very diverse activities and generated many new findings.
    • MyServiceFellow was a nice tool to work with during that time!
    15. December 2011 Study Tour 2011 - Station Vancouver, BC