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Inter-organizational Collaboration Structures during Emergency Response: A Case Study
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Inter-organizational Collaboration Structures during Emergency Response: A Case Study

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Aslak Wegner Eide, Ida Maria Haugstveit, Ragnhild Halvorsrud, and Maria Borén on "Inter-organizational Collaboration Structures during Emergency Response: A Case Study " at ISCRAM 2013 in …

Aslak Wegner Eide, Ida Maria Haugstveit, Ragnhild Halvorsrud, and Maria Borén on "Inter-organizational Collaboration Structures during Emergency Response: A Case Study " at ISCRAM 2013 in Baden-Baden.

10th International Conference on Information Systems for Crisis Response and Management
12-15 May 2013, Baden-Baden, Germany

Published in Technology , Business , Education
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  • Present yourself and co-authorsPresent paper that you are going to presentPresent outline for presentationPresent BRIDGE project
  • This understanding is essential in order to develop solutions for improving inter-organizational collaboration in the future.
  • Actors they were to identify includes themselves, actors from their own agency, and other actors that would provide them with support or critical information Mean working experience of 22.5 years.

Transcript

  • 1. BRIDGINGResources and Agencies in Large-Scale Emergency ManagementEU FP7 Collaborative ProjectSEC-2010.4.2-1: Interoperability of data, systems, tools and equipmentwww.sec-bridge.euInter-organizational Collaboration Structuresduring Emergency Response: A Case StudyISCRAM 2013Aslak Wegner Eide,Ida Maria Haugstveit,Ragnhild Halvorsrud,Maria Borén
  • 2. Introduction Emergency response often involve multipleemergency agencies and organizations thatneed to collaborate to resolve the situation. Reports from large-scale incidents expressconcerns over the emergency agencies’ abilityto collaborate and coordinate their work. There is a need for an improved understandingof the underlying structures that govern inter-organizational collaboration in todays practice.2
  • 3. Case study Aim: Examine the collaborative structures that could appearbetween organizations and agencies that would be deployed inresponse to a hypothetical, large scale incident in Norway.- Identify and categorize the actors that would be involved.- Clarify the capabilities and knowledge those actors would possess.- Examine how the actors would interact and communicate.3
  • 4. Incident scenario Hypothetical incident scenario describedby text, maps, and 3d illustrations. Validated by experts to achieve a sufficientdegree of realism and complexity. Main event: A large-scale explosion occursin a factory known to store chemical fluids. Divided into 3 unfolding phases.4
  • 5. Method The study consisted of semi-structured interviews with 11representatives from emergency agencies and organizations. The hypothetical incident scenario was presented to theparticipants in a sequential manner (from phase 1 to 3). For each phase, the interviewees were asked to explain:- Which actors they thought likely to take part in the response effort.- What capabilities and knowledge each actor would contribute.- How the identified actors would interact and communicate. Interview guided by a predefined template that was filled in.5
  • 6. Results: Actors and Capabilities A cluster analysis of the data resulted in five categories of actorsthat are plausible contributors to the emergency response effort:1. Emergency agencies (16)2. Supporting organizations (11)3. External expert organizations (12)4. Informants (2)5. Other actors (5)6
  • 7. Results: Communication network7Support org.External expert org.Other org.JRCCLRCCInformantsPolice serviceFire and Rescue serviceHealth service
  • 8. Results: Information Exchange8A content analysis was conducted, systematically sortingout the information that the different actors would needfrom and provide to other actors:50250
  • 9. Results: Communication Means901020304050607080For each reported communication path, the intervieweeswere asked to describe how the information exchangewas mediated. The frequency of use is illustrated below:
  • 10. Discussion and Conclusion- The collaborative structures that emerge during emergencyresponse can be highly interactive and complex, and typicallyinvolves public, private, and non-profit organizations.- The most central actors in the communication network arecommanding personnel and emergency centrals.- A substantial amount of the overall communication activity involveskeeping all parties up-to-date on the situation at hand.- Verbal communication is the most frequently used means forexchanging information (IT-based support systems are not used)- Framework for analysis of communication networks10
  • 11. Future work Apply the present methodology to different scenarios and a largersample of actors to delineate a generic communication pattern. Assess the validity of the present scenario-based inquiry byapplying it to a larger sample of actors/roles. Investigate logs from real incidents and conduct a correspondinganalysis of the inter-organizational collaboration networks.11
  • 12. Q&A12