Inter-organizational Collaboration Structures during Emergency Response: A Case Study


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Aslak Wegner Eide, Ida Maria Haugstveit, Ragnhild Halvorsrud, and Maria Borén on "Inter-organizational Collaboration Structures during Emergency Response: A Case Study " at ISCRAM 2013 in Baden-Baden.

10th International Conference on Information Systems for Crisis Response and Management
12-15 May 2013, Baden-Baden, Germany

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  • Present yourself and co-authorsPresent paper that you are going to presentPresent outline for presentationPresent BRIDGE project
  • This understanding is essential in order to develop solutions for improving inter-organizational collaboration in the future.
  • Actors they were to identify includes themselves, actors from their own agency, and other actors that would provide them with support or critical information Mean working experience of 22.5 years.
  • Inter-organizational Collaboration Structures during Emergency Response: A Case Study

    1. 1. BRIDGINGResources and Agencies in Large-Scale Emergency ManagementEU FP7 Collaborative ProjectSEC-2010.4.2-1: Interoperability of data, systems, tools and equipmentwww.sec-bridge.euInter-organizational Collaboration Structuresduring Emergency Response: A Case StudyISCRAM 2013Aslak Wegner Eide,Ida Maria Haugstveit,Ragnhild Halvorsrud,Maria Borén
    2. 2. Introduction Emergency response often involve multipleemergency agencies and organizations thatneed to collaborate to resolve the situation. Reports from large-scale incidents expressconcerns over the emergency agencies’ abilityto collaborate and coordinate their work. There is a need for an improved understandingof the underlying structures that govern inter-organizational collaboration in todays practice.2
    3. 3. Case study Aim: Examine the collaborative structures that could appearbetween organizations and agencies that would be deployed inresponse to a hypothetical, large scale incident in Norway.- Identify and categorize the actors that would be involved.- Clarify the capabilities and knowledge those actors would possess.- Examine how the actors would interact and communicate.3
    4. 4. Incident scenario Hypothetical incident scenario describedby text, maps, and 3d illustrations. Validated by experts to achieve a sufficientdegree of realism and complexity. Main event: A large-scale explosion occursin a factory known to store chemical fluids. Divided into 3 unfolding phases.4
    5. 5. Method The study consisted of semi-structured interviews with 11representatives from emergency agencies and organizations. The hypothetical incident scenario was presented to theparticipants in a sequential manner (from phase 1 to 3). For each phase, the interviewees were asked to explain:- Which actors they thought likely to take part in the response effort.- What capabilities and knowledge each actor would contribute.- How the identified actors would interact and communicate. Interview guided by a predefined template that was filled in.5
    6. 6. Results: Actors and Capabilities A cluster analysis of the data resulted in five categories of actorsthat are plausible contributors to the emergency response effort:1. Emergency agencies (16)2. Supporting organizations (11)3. External expert organizations (12)4. Informants (2)5. Other actors (5)6
    7. 7. Results: Communication network7Support org.External expert org.Other org.JRCCLRCCInformantsPolice serviceFire and Rescue serviceHealth service
    8. 8. Results: Information Exchange8A content analysis was conducted, systematically sortingout the information that the different actors would needfrom and provide to other actors:50250
    9. 9. Results: Communication Means901020304050607080For each reported communication path, the intervieweeswere asked to describe how the information exchangewas mediated. The frequency of use is illustrated below:
    10. 10. Discussion and Conclusion- The collaborative structures that emerge during emergencyresponse can be highly interactive and complex, and typicallyinvolves public, private, and non-profit organizations.- The most central actors in the communication network arecommanding personnel and emergency centrals.- A substantial amount of the overall communication activity involveskeeping all parties up-to-date on the situation at hand.- Verbal communication is the most frequently used means forexchanging information (IT-based support systems are not used)- Framework for analysis of communication networks10
    11. 11. Future work Apply the present methodology to different scenarios and a largersample of actors to delineate a generic communication pattern. Assess the validity of the present scenario-based inquiry byapplying it to a larger sample of actors/roles. Investigate logs from real incidents and conduct a correspondinganalysis of the inter-organizational collaboration networks.11
    12. 12. Q&A12