Bu proje Avrupa Birliği ve Türkiye
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IMPROVED STRATEGIC MANAGEMENT
CAPACITY PRO...
Bu proje Avrupa Birliği ve Türkiye
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Food for thought…

The...
Bu proje Avrupa Birliği ve Türkiye
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Day Two

Presentation needs assessment
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•...
Bu proje Avrupa Birliği ve Türkiye
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5 topics identified

1. How to get engagem...
Bu proje Avrupa Birliği ve Türkiye
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Sign up online with
TJ Walker – US trainer...
Bu proje Avrupa Birliği ve Türkiye
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Training is about Change
Pre & Post Testin...
Bu proje Avrupa Birliği ve Türkiye
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Pre & Post Testing

Instructions: Please c...
Bu proje Avrupa Birliği ve Türkiye
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Presentation Needs Assessment

Who will I ...
Bu proje Avrupa Birliği ve Türkiye
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Presentation Needs Assessment

How?
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–
–
...
Bu proje Avrupa Birliği ve Türkiye
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Presentation Objectives
Why will I talk to...
Bu proje Avrupa Birliği ve Türkiye
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Designing the Presentation

• Introduction...
Bu proje Avrupa Birliği ve Türkiye
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The
Compelling
Story

Your Vision,
Your St...
Bu proje Avrupa Birliği ve Türkiye
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GoalVision
Setting

Outcome
What do you wa...
Bu proje Avrupa Birliği ve Türkiye
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• Three little pigs, three blind mice, etc...
Bu proje Avrupa Birliği ve Türkiye
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• Some some people think A is the solution...
Bu proje Avrupa Birliği ve Türkiye
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Kirkpatrick’s Levels of Evaluation
Level 1...
Bu proje Avrupa Birliği ve Türkiye
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Exercise – sub group
• Meet with your grou...
Bu proje Avrupa Birliği ve Türkiye
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Bu proje Avrupa Birliği ve Türkiye
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Don’t overload people with excessive detai...
Bu proje Avrupa Birliği ve Türkiye
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The 12 High Performance Behaviours
Innovat...
Bu proje Avrupa Birliği ve Türkiye
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The 12 High Performance Behaviours
Innovat...
Bu proje Avrupa Birliği ve Türkiye
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Bu proje Avrupa Birliği ve Türkiye
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Preparing for the training event

• Where ...
Bu proje Avrupa Birliği ve Türkiye
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Making YOUR presentation

• Be the center ...
Bu proje Avrupa Birliği ve Türkiye
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Catch attention

Winston Churchill

• Tell...
Bu proje Avrupa Birliği ve Türkiye
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Before you do anything, remember….

About ...
Bu proje Avrupa Birliği ve Türkiye
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To be influential, you must…

 Find a com...
Bu proje Avrupa Birliği ve Türkiye
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To be influential, you must…

 Pay attent...
Bu proje Avrupa Birliği ve Türkiye
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Time Out
Voice Analysis Feedback

Bu proje Avrupa Birliği ve Türkiye
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As you listen to ...
Bu proje Avrupa Birliği ve Türkiye
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Ten tips for controlling nervousness

Chec...
Bu proje Avrupa Birliği ve Türkiye
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Be ready – Prepare - Practice
• Have a col...
Bu proje Avrupa Birliği ve Türkiye
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edilmektedir

Ten tips for controlling nervousness

Trem...
Bu proje Avrupa Birliği ve Türkiye
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edilmektedir

Ten tips for controlling nervousness

Cold...
Bu proje Avrupa Birliği ve Türkiye
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Tips

•

If you don’t know the makeup of t...
Bu proje Avrupa Birliği ve Türkiye
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Make a case for yourself
instead of
trying...
Bu proje Avrupa Birliği ve Türkiye
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DON’T PLAY PING PONG

VALIDATE

HOWEVER
Bu proje Avrupa Birliği ve Türkiye
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Defending YOUR point of view,
not diluting...
Bu proje Avrupa Birliği ve Türkiye
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Difficult questions

THE CONCEALED OBJECTI...
Bu proje Avrupa Birliği ve Türkiye
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Difficult questions

THE ATTENTION SEEKING...
Bu proje Avrupa Birliği ve Türkiye
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Difficult questions

THE DEFENSIVE QUESTIO...
Bu proje Avrupa Birliği ve Türkiye
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Difficult questions
YES OR NO QUESTIONS
Th...
Difficult questions

Bu proje Avrupa Birliği ve Türkiye
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As you listen to a qu...
Bu proje Avrupa Birliği ve Türkiye
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Assignment
•

Prepare your presentation fo...
The S.T.E.P. model

Bu proje Avrupa Birliği ve Türkiye
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Efforts

STOP

THINK

...
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Keeping a Journal

Journaling is an exerci...
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Training Techniques Training - Day 2 Presenting Skills

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Training Techniques Training - Day 2 Presenting Skills

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  • Level 1: ReactionThis level measures how your trainees (the people being trained), reacted to the training. Obviously, you want them to feel that the training was a valuable experience, and you want them to feel good about the instructor, the topic, the material, its presentation, and the venue. It's important to measure reaction, because it helps you understand how well the training was received by your audience. It also helps you improve the training for future trainees, including identifying important areas or topics that are missing from the training.Level 2: LearningAt level 2, you measure what your trainees have learned. How much has their knowledge increased as a result of the training?When you planned the training session, you hopefully started with a list of specific learning objectives: these should be the starting point for your measurement. Keep in mind that you can measure learning in different ways depending on these objectives, and depending on whether you're interested in changes to knowledge, skills, or attitude.Level 3: BehaviourAt this level, you evaluate how far your trainees have changed their behaviour, based on the training they received. Specifically, this looks at how trainees apply the information.It's important to realize that behaviour can only change if conditions are favourable. For instance, imagine you've skipped measurement at the first two Kirkpatrick levels and, when looking at your group's behaviour, you determine that no behaviour change has taken place. Therefore, you assume that your trainees haven't learned anything and that the training was ineffective.However, just because behaviour hasn't changed, it doesn't mean that trainees haven't learned anything. Perhaps their boss won't let them apply new knowledge. Or, maybe they've learned everything you taught, but they have no desire to apply the knowledge themselves.Level 4: ResultsAt this level, you analyse the final results of your training. This includes outcomes that you or your organization have determined to be good for business, good for the employees, or good for the bottom line.
  • Training Techniques Training - Day 2 Presenting Skills

    1. 1. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir IMPROVED STRATEGIC MANAGEMENT CAPACITY PROJECT Training Techniques Training – Session 2 Jocelyne Rasé Effective Presentations November 2013
    2. 2. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir • • • • • • • • • Food for thought… There are 7 billions people of this planet There are 5.9 billions mobile phone subscriptions 30% are in China In Q4 of 2011, Apple sold 37,4 Millions iPhones worldwide There are more iPhones sold per day (402k) than people born in the world per day (300k) When you consult your iPhone, besides the time taken to consult the emails (2min in average), it takes 4 min afterwards to recover… to be fully available again to the activity you were doing In average people check their iPhone 6 times in an one-hour meeting If 5.9 billions spend 36 min per hour thinking about something else…. How many trillions of minutes are being wasted? Why have a meeting… just use your iPhone... You might get more attention ! ! !
    3. 3. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Day Two Presentation needs assessment • • • • • Identify the audience Set objectives for the presentation Pre & Post testing The Rule of Three Kirkpatrick’s 4 levels of training evaluation Principles of a good presentation • • • Body language What is your vision/ message – telling a compelling story Introduction – Body – Conclusion: Summary + Call for action Practice • • • Tips to be influential Tips to control nervousness Answering difficult questions - Validate others’ point of view and stay on track
    4. 4. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir 5 topics identified 1. How to get engagement and support from the under secretary of your institution? What actions would take? How would you do it? 2. How to make more coherent the various SM documents. Which ones? and how? 3. Choose 3 strategic areas relevant to your institutions and define the main priorities and the KPIs – Key Performance Indicators - for each of them 4. What measures would you take to improve the SM capacity in your institution? 5. How would you ensure that there are more incentives to comply with the SM measures?
    5. 5. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Sign up online with TJ Walker – US trainer – good resource TJ@mediatrainingworldwide.com
    6. 6. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Training is about Change Pre & Post Testing Before After
    7. 7. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Pre & Post Testing Instructions: Please circle the number that best represents your viewpoint. 1. My knowledge level of what Coaching is and is not is: Low 1 2 3 4 5 6 7 8 9 High 2. My skill at connecting well and at Establishing Rapport with Managers in my Ministry is: Low 1 2 3 4 5 6 7 8 9 High 3. My skill with Active Listening is: Low 1 2 3 4 5 6 7 8 9 High 4. My skill with Effective Questioning is: Low 1 2 3 4 5 6 7 8 9 High
    8. 8. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Presentation Needs Assessment Who will I talk to? • • • • Who wants me to speak? Who is the audience? Do I know exactly what they expect? What is the audience’s level of expertise? In which stage of change are they? What will I talk about? • Strategic Management – what topic exactly? • What skills do I want to develop? • What is the level of knowledge of the audience? Pre & Post testing of training content
    9. 9. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Presentation Needs Assessment How? – – – – – – – Formal or casual presentation Coffee table session Staff meeting or working group meeting Formal training session Working over Lunch Informal conversation - i.e. elevator, hallway, canteen, etc. One to one coaching session When? Pick the best appropriate time, given the context of the institution Who can help? Are you making full use of the resources available to you? Mavens Connectors Salespeople Colleagues from this group Teammates from sub groups Technical Working Team SDUs Your manager A colleague from a different ministry
    10. 10. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Presentation Objectives Why will I talk to them? What is my objectives? • To inspire – Raise Awareness: Do they know that they need to change? • To increase a Desire to change: What are the consequences for them of not changing? • To provide Knowledge: How much of the required knowledge do they have? How can they acquire it? • To increase Ability: Are they able to apply skills and knowledge? Is coaching or support required? What are the blocking & enabling factors? • To Reinforce: What happens when they do (or do not) display required behaviour or way of working? How can we provide positive reinforcement when they do? How can we increase negative consequences when they do not?
    11. 11. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Designing the Presentation • Introduction – Present yourself – Grab attention – State the purpose • What’s in it for the the audience? • What you expect them TO DO as a result (*)? • Core: Present 3-4 key points – NOT MORE • Conclusion – Summary – Call for action (*)
    12. 12. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir The Compelling Story Your Vision, Your Story, Your Goal. Tell people what it looks like i.e. “I have a dream….” What you want or wish for Measures How? 26 November 2013 Outcome Performance Process Process Performance Process Process 12
    13. 13. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir GoalVision Setting Outcome What do you want? What does it look like? Measures How will you measure progress specifically? Processes How will you proceed concretely?
    14. 14. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir • Three little pigs, three blind mice, etc. Political slogans • Government of the people, by the people, for the people • Vini – Vedi – Vinci • Segregation now, segregation tomorrow, segregation forever • Blood, sweat and tears Comic triple: • There is an Englishman, a Scotsman, and an Irishman • The joke about the blonde, the brunette and the redhead • Let me tell you the joke about a priest, a rabbi and president Bush • How do you get to my place? Go down to the corner, turn left, and get lost
    15. 15. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir • Some some people think A is the solution • Others think B is better • I believe that C will help us meet our objective… and I would like to explain why… C could be a combination of A&B or something totally different and original
    16. 16. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Kirkpatrick’s Levels of Evaluation Level 1: REACTION - What was the perception of the audience? Level 2: LEARNING - How much did the participants learn? Were the objectives met? • Concepts are applied in the classroom through practice. The trainer/coach and the other participants give feedback to each individual • Evaluation tools - self-assessment, measuring post-training knowledge, project evaluation Level 3: BEHAVIOUR – How much did they change their behaviour? • Ongoing journaling: to ensure on-going monitoring of change in behaviour Level 4: RESULT - How can we measure changes of behaviour on the long term? • On-going reinforcement • Monitoring by the manager • 360° feedback evaluations • Specific competency assessment
    17. 17. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Exercise – sub group • Meet with your group and prepare the outline of a presentation - on the topic you have selected as a working team • Each participant will have to do a 10 min speech on a key point of the presentation in front of the whole group • Give each other support & feedback
    18. 18. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir
    19. 19. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Don’t overload people with excessive details The 12 High Performance Behaviours Innovative Thinking Information search Creating business solutions Flexible thinking Seeking information, managing complexity, generating ideas, developing options, depth & creativity of thought, encouraging innovation Leading People Achieving Excellence Enable and drive change Continuous improvement Customer focus Getting results, driving excellence, customer focus, making targets, galvanising action, delivering the bottom line Engaging & Developing Others Influence Building confidence Communication Building relationships Teamwork Developing people Communicating a compelling vision, influencing others, generating passion, energizing others, building confidence & belief Valuing & respecting others, coaching, creating trust, empowering others, facilitating groups, developing people and building teams
    20. 20. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir The 12 High Performance Behaviours Innovative Thinking Information search Creating business solutions Flexible thinking Leading People Influence Building confidence Communication Achieving Excellence Enable and drive change Continuous improvement Customer focus Engaging & Developing Others Building relationships Teamwork Developing people
    21. 21. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir The 12 High Performance Behaviours Innovative Thinking Achieving Excellence Leading People Engaging & Developing Others
    22. 22. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir
    23. 23. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Preparing for the training event • Where will I speak and at what date and time? • What is the physical layout of the space in which I will speak? • What are the logistics of presenting? a blackboard, an overhead projector for illustrations, and other means of using visual aids? • Will I be the only speaker or part of a program? • Who will be my contact person and/or helper whom I can rely for help should I need it? (i.e. to distribute handouts) • Will I be introduced? By who? • Always carry a 3x5 card with minimum information, such as name, job title (if relevant,) and affiliations (if relevant.) Its best to avoid university degrees, published papers, and other honoraria, unless you're speaking to a group of scholars.
    24. 24. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Making YOUR presentation • Be the center of attention – do not hide!!! • Make eye contact with everyone BEFORE you start • Never start talking until you have complete silence • Move around – this is your show!!!! • Address the people who are distracted
    25. 25. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Catch attention Winston Churchill • Tell them what you are going to say • Tell them - the Compelling Story – a simple story that anyone can relate to, can understand and can remember because you can see it in your mind • Summarize what you just told them • Call fort ACTION – what do you want them to do as a result of your presentation?
    26. 26. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Before you do anything, remember…. About YOU I am… I am responsible for… I promise…I stand for … (working together – being aligned) About WHAT YOU WANT The purpose of my presentation is… I / we have a problem & I would like to offer a solution I would like you to… / I need from you…
    27. 27. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir To be influential, you must…  Find a common point with the audience  Find out what moves people - appeal to their emotions  Adopt a body language and an affect of engagement - make sure that your body language is in sync with what you say  Find out and tap into what people already know  Be clear, precise, to the point  Speak a language anybody can understand – as if explaining to a 5 year old child  Be convinced of your point of view - be credible  Only use arguments that are relevant
    28. 28. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir To be influential, you must…  Pay attention to the clues and cues people give you  Identify people’s sensibilities and primary mode of operation (logical, detailed oriented, structured, or NOT…)  Engage people who are distracted  Refrain from presenting your needs as unique or more important than those of others’  Do not compete with your opponents: validate their point of view  Make a case for yourself – be persistent – don’t dilute your message
    29. 29. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Time Out
    30. 30. Voice Analysis Feedback Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir As you listen to public speakers or to a taped version of your own speech, pay attention to the following points: • • • • • • • • • • Pace Volume Pausing Tone Emphasis Enunciation Filler Words Endings Variation Enthusiasm the speed of delivery the loudness of the voice hesitation or delay between words the highness or lowness of voice stress placed on a word or words clarity of words (pronunciation) avoidance of "hum," "uh," etc. completion of each word avoidance of monotone, boring intonation liveliness of voice
    31. 31. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Ten tips for controlling nervousness Check the facility and equipment in advance. Know the room Know the audience Relax before you speak - use positive imagery & statements Prepare an outline and follow it Dress well, comfortably and appropriately Use your own style and your own words - be yourself! Practice responses to tough questions Speak from your diaphragm and breathe through your nose this will help to keep your voice from shaking • Remember that nervousness feels worse than it looks You are your own worst critic and your own worst enemy • • • • • • • •
    32. 32. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Be ready – Prepare - Practice • Have a colleague edit your slides • Know your material well • Practice your presentation several times in front of others (colleagues, friends or relatives) • Work hard on your introduction, it sets the tone for the rest of the presentation • Learn participant’s names and use name tags or cards • Establish credibility early – take ownership of the situation • Use eye contact. First look for a friendly face and initially focus on that person. Secondly, look at everybody and make a connection with everyone BEFORE you start.
    33. 33. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Ten tips for controlling nervousness Trembling hands Use 3” x 5” cards. Use your hands to emphasize your points. Stumbling over wordsgetting “tongue twisted” Deliberately slow down your speaking rate until the problem disappears The feeling that you cannot catch your breath Speak slowly. Take longer pauses between sentences. Breathe from your diaphragm and through your nose. Unwillingness to look at the audience In the beginning, do not look directly at individuals. Instead, look just above their heads or slightly to one side of their faces. Pick the friendliest face in the audience and look first at that person Excessive perspiration Ignore it. Do not call attention to it by wiping your hands or forehead.
    34. 34. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Ten tips for controlling nervousness Cold hands and feet Make some platform movement and gestures. Hoarse or squeaky voice Before a speech, tape record your rehearsal sessions and concentrate on eliminating vocal problems. If this problem occurs during a speech, ignore it. Dry mouth Speak slowly to avoid getting tongue-tied. Have water available Do not lick your lips in front of the audience. Tense muscles Use platform movements and gestures. Cramps, butterflies in stomach Remember that the audience is ordinarily not aware of such symptoms. Ignore them as much as possible. Wanting to return to your seat Resist this feeling at all costs. The best way to control stage fright is by practicing Feeling inferior Dress for the speech in an outfit that makes you look great. Send yourself positive messages. Predict success.
    35. 35. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Tips • If you don’t know the makeup of the group, ask people to stand or give a show of hands in order to identify themselves. “How many SDUs do we have? How many managers? How many financial people? Any representatives of the Court of Auditors? “ • If you expect resistance, bring up the opposition’s point of view right away. “Many of you probably think that….and I respect that. I have a different point of view and I would like to explain to you why. “ • Ask people to list the misconceptions others might have about your point. “How can we address those misconceptions…” • When there is a discrepancy between people who are already well informed and people who are not, ask the Experts to explain briefly the notions you don’t want to repeat; this will engage them. “Let’s imagine we are a group of aliens, could you briefly summarize XYZ for us” • When someone disagrees, acknowledge this person and ask others in the audience to respond. “It’s a valid point of view… would anyone care to respond?”
    36. 36. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Make a case for yourself instead of trying to convert the other person to your views
    37. 37. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir DON’T PLAY PING PONG VALIDATE HOWEVER
    38. 38. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Defending YOUR point of view, not diluting your message • May I play the devil’s advocate? • I would like to counter your argument • I believe differently and I would like to explain why • I have a different view on the topic; may I explain it? • On one hand this, on the other hand that… • Some people might disagree with your point and say… • Some people think A, others think B, I would like to defend C (the rule of 3) 38
    39. 39. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Difficult questions THE CONCEALED OBJECTION The person wants to disagree with you, but not in an open manner ”But won’t your new guidelines cause more problems than there is…?” Response: Do not be defensive. Restate your key points. “This is an important point and I would like to clarify this”, “Good, lots of people bring up this objection, let me clarify”. THE TEST QUESTION The participant wants to probe your knowledge and expertise and maybe challenge it “Could you tell me the exact figure of…? “ Response: Refrain from bluffing. Don’t apologize for your ignorance. If you don’t know, state that clearly, but offer to get the information and supply later on - keep your promise. “I will verify the exact figure and get back to you on this point”
    40. 40. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Difficult questions THE ATTENTION SEEKING QUESTION The person wants to show off and tell everyone how much they know about the subject. “In my experience, reform only works if management really supports it….” Response: If there is no real question and the provided statement is correct, say, “Yes that is correct. Thank you for the comment”. THE CHALLENGING QUESTION Someone in the audience feels that you have encroached into their area of expertise or responsibility. “So are you telling us how to write our own financial statements!?” Response: Correct any impression that you are attempting to comment over someone else’s expertise. “I am in no means an expert in this area and I did not mean to give this impression”.
    41. 41. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Difficult questions THE DEFENSIVE QUESTION People who may be affected by what you are proposing. “So you are telling us that we never did anything right in Turkey ….” Response: Be prepared for a spirited defence if you are challenging an entrenched system and are proposing a new way of doing things. Turn the question back to the questioner. “Do you feel that the current system is fool-proof, and does not require any modification? OFF THE RECORD QUESTIONS Someone might want to trap you “Off the record, don’t you think this is excessive?” Response: Don’t answer a question in a public place with a statement that is off the record. If you answer a question in public, it is on the record. “We can talk after the meeting, if you want”
    42. 42. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Difficult questions YES OR NO QUESTIONS The person who asks for a simple “Yes” or “No” response is often aggressive and trying to manipulate you. “Just tell me if Yes or NO, strategic management is a good idea?” Response: Don’t accept to be cornered. “I’m sorry but your question calls for more than a Yes or No response. It is more complex than that”. “NO WIN” The person wants to set you up for failure “Is your advice supposed to remedy poor management in the ministry or poor planning by the government?” Response: Do not take sides “Neither, there are other elements involved in this situation.”
    43. 43. Difficult questions Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir As you listen to a question you should decide in your mind whether to: • Answer it; • Agree with it and treat it as a statement; • Refer it to someone else such as an expert colleague; • Defer it by asking the questioner to discuss it with you privately afterwards; • Admit that you don’t know the answer and ask to come back to the questioner with a researched response. • Throw it back to the audience
    44. 44. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Assignment • Prepare your presentation for tomorrow
    45. 45. The S.T.E.P. model Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Efforts STOP THINK S.T.E.P. EVALUATE Results PROCEED DIFFERENTLY 45
    46. 46. Bu proje Avrupa Birliği ve Türkiye Cumhuriyeti tarafından finanse edilmektedir Keeping a Journal Journaling is an exercise of affirmation of your strengths: learn to articulate and document your accomplishments on a regular weekly basis; especially proactive activities which tend to be less visible than reactive ones. What did you do right?  SELF AFFIRMATION Record 5 good things you accomplished this week when you had real impact – not what you did but HOW you did it. On the other hand, journaling is also an exercise of humility, paying attention to what can be done better, in a smarter way, which lessons can be learned for ongoing improvement of your performance.  HUMILITY Record 5 points that need improvement - 5 lessons learned How would you handle a similar situation in the future… What would you do differently? 26/11/2013 46
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