Training Need Analysis Trainers Club Indonesia Learning forum - 39

Fasilitator Anda Yodhia Antariksa Master of Science in Human Resource Management, Texas A&M University (USA) HR Consultant and Learning Facilitator Terlibat dalam proses pengembangan SDM di berbagai perusahaan, baik BUMN, Swasta Nasional ataupun pada Multinational Companies. Pengelola blog www.strategimanajemen.net (anda bisa mendownload file presentasi di blog ini)

Yodhia Antariksa

Master of Science in Human Resource Management, Texas A&M University (USA)

HR Consultant and Learning Facilitator

Terlibat dalam proses pengembangan SDM di berbagai perusahaan, baik BUMN, Swasta Nasional ataupun pada Multinational Companies.

Pengelola blog www.strategimanajemen.net (anda bisa mendownload file presentasi di blog ini)

Agenda Tiga Tipe Training Needs Analysis Organizational-based Need Analysis Job Competency-based Need Analysis Person Competency-based Need Analysis Metode dan Tahapan dalam Melakukan: Organizationa l -based NA Job Competency-based NA Person Competency-based NA

Tiga Tipe Training Needs Analysis

Organizational-based Need Analysis

Job Competency-based Need Analysis

Person Competency-based Need Analysis

Metode dan Tahapan dalam Melakukan:

Organizationa l -based NA

Job Competency-based NA

Person Competency-based NA

Organizational-based Need Analysis Analisa kebutuhan pelatihan yang didasarkan pada kebutuhan strategis perusahaan dalam merespon dinamika bisnis masa depan Kebutuhan strategis perusahaan dirumuskan dengan mengacu pada dua elemen pokok : Corporate Strategy Corporate Values

Analisa kebutuhan pelatihan yang didasarkan pada kebutuhan strategis perusahaan dalam merespon dinamika bisnis masa depan

Kebutuhan strategis perusahaan dirumuskan dengan mengacu pada dua elemen pokok :

Corporate Strategy

Corporate Values

Tahapan dalam Org-based Need Analysis Corporate Strategy Corporate Values Faktor Kunci Efektivitas dan Keberhasilan Organisasi

Contoh : 7 Faktor Kunci Keberhasilan Perusahaan Planning Communication Team work Excellent Service Learning Leadership Development Faktor Kunci Efektivitas dan Keberhasilan Organisasi

Planning

Communication

Team work

Excellent Service

Learning

Leadership

Development

Contoh : 7 Faktor Kunci Keberhasilan Perusahaan Planning Communication Team work Service Learning Climate Leadership Development 7 Faktor ini di-ases untuk mengidentifikasi pada faktor apa perusahaan masih mengalami kekurangan yang paling besar, dan karenanya perlu di-prioritaskan pengembangan pelatihannya.

Planning

Communication

Team work

Service

Learning Climate

Leadership

Development

Job Competencies-based Need Analysis adalah analisa kebutuhan pelatihan yang didasarkan pada profil kompetensi yang dipersyaratkan untuk setiap posisi/jabatan Job Competencies-based Need Analysis

Job Competencies-based Need Analysis adalah analisa kebutuhan pelatihan yang didasarkan pada profil kompetensi yang dipersyaratkan untuk setiap posisi/jabatan

Job Competencies-based Need Analysis Identifikasi Profil Kebutuhan Kompetensi Tiap Jabatan Memilih Modul Training yang Relevan sesuai dengan Kebutuhan Kompetensi

Competency Identification Process Clarify Organizational Strategy and Context Competency Identification Process Analyze Work Role and Process Gather Data via Behavior Event Interview and Focus Group Conduct Benchmark Study Validate, Refine and Implement

Analyze Work Role and Process

Gather Data via Behavior Event Interview and Focus Group

Conduct Benchmark Study

Training Matriks untuk Posisi Manajer Building Productive Teamwork I (cover all description items) Takes risks in trusting others by sharing responsibility, getting involvement and cooperation from multiple parties Values and respects individual differences and provides opportunities for all to contribute Participates in team’s goal setting and problem solving Involves others in the process to make them a part of the team and assists other team members in completing their assignments Teamwork Creative Problem Solving and Decision Making I (cover all description items) Analyzes and examines data needed to define problems or identify solutions Seeks additional information outside of immediate environment to make decisions Makes decisions that impact his/her own work Problem Solving & Decision Making Strategies to Create Customer Satisfaction I (cover all description items) Seeks information about the real, underlying needs and expectations of the customer Translates customer expectations into action steps Proposes actions to meet or exceed customer satisfaction Looks for long-term benefits for the customer and initiates action plans Customer Satisfaction Managers Relevant Training Modules Competency Description Competency Requirements Position

Takes risks in trusting others by sharing responsibility, getting involvement and cooperation from multiple parties

Values and respects individual differences and provides opportunities for all to contribute

Participates in team’s goal setting and problem solving

Involves others in the process to make them a part of the team and assists other team members in completing their assignments

Analyzes and examines data needed to define problems or identify solutions

Seeks additional information outside of immediate environment to make decisions

Makes decisions that impact his/her own work

Seeks information about the real, underlying needs and expectations of the customer

Translates customer expectations into action steps

Proposes actions to meet or exceed customer satisfaction

Looks for long-term benefits for the customer and initiates action plans

Training Matriks untuk Tiap Posisi Training Title

Person Competencies-based Need Analysis Analisa kebutuhan pelatihan yang didasarkan pada gap (kesenjangan) antara level kompetensi yang dipersyaratkan dengan level aktual karyawan (individu)

Analisa kebutuhan pelatihan yang didasarkan pada gap (kesenjangan) antara level kompetensi yang dipersyaratkan dengan level aktual karyawan (individu)

Person Competency-based Need Analysis Required competency level for certain position Competency Assessment Current competency level of the employee Training and Development Program Competency Gap

Contoh : Competency Requirements untuk Training Manager 1 – basic 2 – intermediate 3 – advance 4 – expert 4 Training Evaluation Skills 4 Training Delivery Skills 4 Training Material Development 4 Training Need Analysis Skills Functional Competency 3 Planning and Organizing 3 Leadership 4 Problem Solving 4 Collaboration Level Kompetensi yang Dipersyaratkan Managerial Competencies

Contoh : Competency Requirements untuk Training Manager Training Delivery Skills Develops creative training media and techniques for different types of training Actively coaches others (“Training for Trainers”) on training media and techniques Examines the media and techniques which are suitable for particular customer, which will results in achievement of objective, high level of comprehension and satisfaction of the audience Differentiates media and techniques training which are suitable for particular audience/ situation/ condition Identifies various training media and techniques Understands advantages/ disadvantages when applicable Training Materials/ Modules Development Revises and provides inputs for improvement towards training materials/modules Coaches and teaches others in developing training materials/modules Examines current training materials/modules in order to ensure achievement of training objectives Develops training materials/modules along with training instructions and provides technical guidance in design and development Collects relevant data/information in developing training materials/modules Training Needs Analysis Skills Develops training curriculum for functions in PT. XYZ Examines current training needs and proposes revisions if any Identifies training needs based on competency profile and functions in PT. XYZ Understands training needs analysis and training requirement analysis process 4/Expert 3/Advance 2/Intermediate 1/Basic Training Skills Understanding of the learning process principal and ability to analyze training needs, develop training materials and curriculums and deliver training effectively

Contoh : Competency Requirements untuk Training Manager Training Evaluation Determines ways to measure changes in behavior and interprets on bottom-line results Monitors how learning is taking place Identifies strengths and weaknesses of a training session Training Delivery Skills Coaches others in delivering training and provides constructive feedback and areas for improvement Delivers training independently Provides logical answers to questions related to the topics being delivered Delivers training with supervision Observes characteristics of effective training delivery 4/Expert 3/Advance 2/Intermediate 1/Basic

Kuesioner Asesmen Kompetensi

Kuesioner Asesmen Kompetensi 4 Training Evaluation Skills 4 Training Delivery Skills 3 Training Material Development 3 Training Need Analysis Skills Functional Competencies 2 Planning & Organizing 3 Leadership 4 Problem Solving 4 Collaboration Hasil Asesmen Managerial Competencies

Competency Gap for Training Manager 0 4 4 Training Delivery Skills - 1 3 4 Training Material Development - 1 3 4 Training Need Analysis Skills Functional Competency - 1 2 3 Planning & Organizing - 1 3 4 Leadership 0 4 4 Problem Solving 0 4 4 Collaboration GAP Aktual Level Level yang Dipersyaratkan Managerial Competencies

Competency Gap for Training Manager Training and Development Program 0 Training Delivery Skills - 1 Training Material Development - 1 Training Need Analysis Skills Functional Competency - 1 Planning & Organizing - 1 Leadership 0 Problem Solving 0 Collaboration GAP Managerial Competencies

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