Organizational Communication                                                  (report)                                    ...
Organizational Communication                       Barriers• Poor structure to the  communication• A weak delivery• The us...
Participating CompaniesParticipants: HR manager of thecompany (1yr of experience in FMCGindustry and his first job as a MB...
Methodologies• Preparing the                       • Interviewing Executives  questionnaire:                        and Mi...
Findings                           MPS Food Products                        KFC IndiaCommunication            though the c...
Findings                           MPS Food Products                         KFC India     Accuracy            communicati...
Analysis            Though both the companies maintain a good communication flow in            their organization, there a...
Recommendations• Senior leaders should be  more visible• Front-line managers and  supervisors should provide  regular perf...
Limitations• All the answers and  responses from the  employees were not  unbiased• The participants from the  companies w...
Thank youOrganizational Communication
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Organizational Communcation (Organizational Behavior)

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Presentation on "Organizational Communication" by Shabbir Akhtar (PGPM 10, Globsyn Business School - Global Campus) for the subject "Organizational Behavior"

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Organizational Communcation (Organizational Behavior)

  1. 1. Organizational Communication (report) Presented by – Shabbir Akhtar (PGPM 10, Globsyn Business School – Global Campus)Organizational Communication
  2. 2. Organizational Communication Barriers• Poor structure to the communication• A weak delivery• The use of wrong medium to deliver the communication• The use of jargons• The message is delivered to the wrong audience• A distracting environmentOrganizational Communication
  3. 3. Participating CompaniesParticipants: HR manager of thecompany (1yr of experience in FMCGindustry and his first job as a MBAGraduate) and the sales executive ofthe company (total 6yrs ofexperience in FMCG industry of Participant: Branch Manager of anwhich 4yrs in the present outlet (a management graduate andorganization) 7 yrs experienced in service industry)Organizational Communication
  4. 4. Methodologies• Preparing the • Interviewing Executives questionnaire: and Mid-level Managers Communication flow • Observing and Coordination/knowledge sharing Evaluating the Communication barriers Accuracy responses Timeliness • Analysing the Media effectiveness Information and DataOrganizational Communication
  5. 5. Findings MPS Food Products KFC IndiaCommunication though the company holds the lines of communication are Flow frequent town-hall meetings, the “open” all the way to the top employees are not comfortable executives sharing ideas to their managers Coordination / different departments share most interdepartmental Knowledge information with each other, but meetings are useful for Sharing sometimes they are biased and obtaining the information reflect their personal interest employees need to do their jobCommunication there are too many the Company takes good care so Barriers “gatekeepers” in the that the barriers of organisation that hinders the communications can be avoided flow of important information effectivelyOrganizational Communication
  6. 6. Findings MPS Food Products KFC India Accuracy communication from other most of the information passed departments are not reliable down from the top- management are not detailed Timeliness often employees can not do important information about their job because they don’t the organization are conveyed have the information they need to the employees accurately to complete it and timely Media of all the medium of employees receive information Effectiveness communications face-to-face about company news and interaction is the most effective events via email, company form in the organization intranet, their managers, and town-hall meetingsOrganizational Communication
  7. 7. Analysis Though both the companies maintain a good communication flow in their organization, there are some areas which still need attentionOrganizational Communication
  8. 8. Recommendations• Senior leaders should be more visible• Front-line managers and supervisors should provide regular performance feedback• The communication system should provides timely information and two-way communication channelsOrganizational Communication
  9. 9. Limitations• All the answers and responses from the employees were not unbiased• The participants from the companies were very few. So the study got limited• It was very difficult to study the whole communication structure of the organization in a short period of timeOrganizational Communication
  10. 10. Thank youOrganizational Communication

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