Epiplex Introduction Brief 1

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Gives a brief overview of Epiplex, through which one can AUTO-generate process simulations and standard operating procedure documents (SOP)

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Epiplex Introduction Brief 1

  1. 1. Epiplex 500 Automated Training Content Creation StratBeans Consulting www.stratbeans.com
  2. 2. Content <ul><li>Introduction </li></ul><ul><li>Epiplex Customers </li></ul><ul><li>Customer Benefit Realised </li></ul><ul><li>How Epiplex Works </li></ul><ul><li>Enterprise Problems Tackled With Epiplex </li></ul><ul><li>Cost Savings </li></ul><ul><li>Quality Improvements </li></ul><ul><li>Operational Benefits </li></ul><ul><li>Summary </li></ul><ul><li>Contacts </li></ul>
  3. 3. Epiplex Introduction <ul><li>Epiplex is Enterprise enabling platform for process capture and training content generation </li></ul><ul><li>About 250 among Fortune 1000 companies use Epiplex </li></ul><ul><li>Captures all windows based application systems </li></ul><ul><ul><li>Including Web applications, Java applications, Desktop applications and mainframe terminal emulators </li></ul></ul><ul><li>Auto-generated Documents contain all process steps </li></ul><ul><ul><li>Flash, MS Word , HTML format , .ppt, XML , .pdf </li></ul></ul><ul><li>Interactive Audio/ Visual simulations mimic the actual process </li></ul><ul><ul><li>Real screens and perform process steps </li></ul></ul><ul><ul><li>Continuous Guidance is provided by system </li></ul></ul><ul><ul><li>Assessment environment measures process understanding </li></ul></ul><ul><li>Workflow Modeler can model several process variations </li></ul>
  4. 4. Epiplex Customers <ul><li>WNS, Royal Bank of Scotland, Genpact, Infosys, Wipro, Congizant, HCL and EXL services are some of the recent clients adopting Epiplex </li></ul><ul><li>The global client list for Epiplex is huge with about 250 among Fortune 1000 Co.s </li></ul>
  5. 5. Customer Benefits Realized <ul><li>Hartford, a large P&C insurance company used to deploy separate training applications </li></ul><ul><ul><li>In most cases, subject matter experts develop the simulations and documentations </li></ul></ul><ul><ul><li>They are saving over $1M a year by avoiding deployment costs and saving 80+% time using epiplex development tools </li></ul></ul><ul><li>Aetna had wide variation 100-200%, at claims processing centers. </li></ul><ul><ul><li>Although they have many management tools, but they could not identify the root cause of the variation. </li></ul></ul><ul><ul><li>They are using Epiplex software to capture, in detail, how the claims processors are doing their jobs to identify the root cause of poor performance. </li></ul></ul>
  6. 6. How Epiplex Works <ul><li>MODELING: </li></ul><ul><ul><li>Process Model can be drawn for target process </li></ul></ul><ul><li>CAPTURE: </li></ul><ul><ul><li>SME demonstrates the target business process </li></ul></ul><ul><ul><li>Several applications can be a part of demonstration </li></ul></ul><ul><ul><li>The process and underlying operating system traffic is captured automatically </li></ul></ul><ul><ul><li>Voice instructions captured along with screen activity </li></ul></ul><ul><li>EDITING: </li></ul><ul><ul><li>Voice annotations can be added to steps </li></ul></ul><ul><ul><li>New steps may be added, existing ones modified or deleted </li></ul></ul><ul><ul><li>Step descriptions can be changed </li></ul></ul><ul><ul><li>Sticky notes callouts etc can be attached to screen images </li></ul></ul><ul><li>CONTENT CREATION: </li></ul><ul><ul><li>Three types of outputs( Documents, Simulations, Cue Card) </li></ul></ul><ul><ul><li>Self paced training modules/ elearnings and SOPs are created </li></ul></ul><ul><ul><li>The content can be freely copied and distributed </li></ul></ul>
  7. 7. Enterprise Problems Tackled With Epiplex <ul><li>Ensuring Consistency in performance </li></ul><ul><li>Attrition Proofing </li></ul><ul><li>Replicating Best Practitioners Performance Enterprise wide </li></ul><ul><li>Improving quality of Training content </li></ul><ul><li>Training Large Teams repeatedly </li></ul><ul><li>Reducing Cost of training </li></ul><ul><li>Reducing Cost of Assessment </li></ul><ul><li>Better utilisation of SME time </li></ul>
  8. 8. Cost Savings <ul><li>Reduction in Time and Cost of Training and Support, by 50-70% </li></ul><ul><li>SMEs time used more efficiently/ productively </li></ul><ul><li>In lesser time more elaborate documentation would be possible with better annotations </li></ul><ul><li>Training time goes down substantially </li></ul><ul><li>Similar audio visual content requires expensive flash programmers </li></ul><ul><li>The total transition cycle time is reduced </li></ul><ul><li>Total T&L cost reduced by improved knowledge transfer and lesser travel required during transitions </li></ul>
  9. 9. Quality Improvements <ul><li>Templates enforce document standardisation </li></ul><ul><li>Maintainability of the content increases </li></ul><ul><li>Shortcuts and better ways of doing a process can be recorded </li></ul><ul><li>Guided feedback in Simulation reinforces correct path understanding in the business process </li></ul><ul><li>Simulations help in benchmarking the best performer performance </li></ul><ul><li>Associate performance goes up due to better assimilation of knowledge and skills in the simulated environment </li></ul>
  10. 10. Operational Benefits <ul><li>Three levels of support is provided on 24x 5 basis </li></ul><ul><li>17 languages supported </li></ul><ul><li>Better ease of use implies minimal training for Epiplex deployment </li></ul><ul><ul><li>Epiplex is well suited for business users, minimal technical skills needed </li></ul></ul><ul><li>Collaborative environment for content development </li></ul><ul><li>The content can be deployed on the web </li></ul><ul><li>Epiplex complies with SCROM and AICC standards and therefore the content can be integrated into learning management systems if needed </li></ul>
  11. 11. Summary <ul><li>Epiance performance solutions and capture agent dramatically reduce cost to develop and improve quality of people, process performance resulting to adherence to policy </li></ul><ul><li>Epiance technology is proven across a wide range of customers, applications, processes, and configurations and can be used with confidence </li></ul>
  12. 12. Contact <ul><li>StratBeans Consulting </li></ul><ul><ul><li>http://www.stratbeans.com/products </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li>+91 9899970269 </li></ul></ul><ul><li>Ask us for a free demonstration and trial </li></ul>

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