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CEMMethod advanced principles 2013
 

CEMMethod advanced principles 2013

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The CEMMethod is widely used as the means to help organizations progress Outside In. This slideshow shares the most recent updates to this popular framework, with 38 techniques included to enhance ...

The CEMMethod is widely used as the means to help organizations progress Outside In. This slideshow shares the most recent updates to this popular framework, with 38 techniques included to enhance your capabilities, individually and enterprise wide.

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    CEMMethod advanced principles 2013 CEMMethod advanced principles 2013 Presentation Transcript

    • Process DiagnosticsAn update on the advances inthe BP Groups CEMMethod®February 2013 steve.towers@bpgroup.org © 1992-2013 BP Group – All Rights Reserved
    • Tools and Techniques36 completely revised tools – 50+ major changesincorporated over previous edition of BP GroupCEMMethod®•  Moments of Truth –  New elements – Analytics – new powerful strategic aids•  Breakpoints –  Relationships – new operational insights•  Business Rules•  Successful Customer Outcomes –  Strategic advances – Maturities enhancements © 1992-2013 BP Group – All Rights Reserved
    • CEMMethod® OVERVIEW THE STEPS AND STAGES OF THEUnderstand & PROCESS PROCESS PROCESS Create DIAGNOSTICS DIAGNOSTICS DIAGNOSTICS Develop Perform Develop Process Risk Manage Successful Identify Identify Action Activity Assessment Delivery Customer Moments of Identify Business Plan Outcomes List Truth Breakpoints RulesThe CEMMethod® has been developed through the last 12 years especially to meet the radically new andchallenging business environment of the 21st century. Grown as next practice in leading global companiesIt is a tried, tested and proven approach for helping organizations win the Triple Crown. © 1992-2013 BP Group – All Rights Reserved
    • MOMENTS OF TRUTH AMOUNT OWNER PRO/ REACTIVE TYPEIMPACT RATIO TREND PROPERTY ALIGNMENT © 1992-2013 BP Group – All Rights Reserved
    • MOMENTS OF TRUTH How Many? Who? OWNER AMOUNT PP PS PRO/ SP REACTIVE TYPE SS PPS SPP BPIMPACT RATIO BR SCO TREND PROPERTY ALIGNMENT Y/N WK/M/Q/Y ABACUS RAG © 1992-2013 BP Group – All Rights Reserved
    • BREAKPOINTS AMOUNT OWNER PRO/ REACTIVE TYPEIMPACT RATIO TREND PROPERTY ALIGNMENT © 1992-2013 BP Group – All Rights Reserved
    • BREAKPOINTS How Many? Who? OWNER AMOUNT Y/N PP PRO/ PS REACTIVE TYPE SP SS MOTIMPACT RATIO BR SCO TREND PROPERTY ALIGNMENT Y/N WK/M/Q/Y ABACUS RAG © 1992-2013 BP Group – All Rights Reserved
    • BUSINESS RULES AMOUNT OWNER PRO/ REACTIVE TYPEIMPACT RATIO TREND PROPERTY ALIGNMENT © 1992-2013 BP Group – All Rights Reserved
    • BUSINESS RULES How Many? Who? OWNER AMOUNT Y/N O PRO/ S REACTIVE TYPE R MOTIMPACT RATIO BP SCO TREND PROPERTY ALIGNMENT Y/N WK/M/Q/Y ABACUS RAG © 1992-2013 BP Group – All Rights Reserved
    • SUCCESSFUL CUSTOMER OUTCOMES How Many? Who? OWNER AMOUNT 1 2 TYPE 3 MOT RATIO BP BR SCO TREND PROPERTY ALIGNMENT Y/N WK/M/Q/Y ABACUS RAG © 1992-2013 BP Group – All Rights Reserved
    • SUCCESSFUL CUSTOMER OUTCOMES © 1992-2013 BP Group – All Rights Reserved
    • SUCCESSFUL CUSTOMER OUTCOMES © 1992-2013 BP Group – All Rights Reserved
    •     Process  Diagnos-cs                                                   Pro/     ID   Descrip*on   Type   Owner   Property     Ra*o       Aligned   Reac*ve   Trend   Impact                       ABACUS   MOT   BP   BR   SCO   y/n                                                       MOT  X   Narra*ve   PP/PS/SP   Name   ABACUS   1:1   0.00   0.00   0.00   y/n   per  cent   R  A  G   10-­‐100                   SS/PPS/PSP                               BP  X   Narra*ve   PP/PS/SP/SS   Name   ABACUS   0.00   1:1   0.00   0.00   y/n   n/a   R  A  G   10-­‐100                             BR  X   Narra*ve   S/O/R   Name   ABACUS   0.00   0.00   1:1   0.00   y/n   n/a   R  A  G   10-­‐100                             SCO  X   Narra*ve   123   Name   ABACUS   0.00   0.00   0.00   1:1   n/a   n/a   R  A  G   10-­‐100                                                                 Process  Diagnos-cs       Pro/ Type   Owner   Property     Ra*o       Aligned   Trend   Impact           ID   Descrip*on   Reac*ve                   ABACUS   MOT   BP   BR   SCO   y/n                                                       MOT  1                         R  A  G             MOT  2                         R  A  G             MOT  3                         R  A  G             MOT  4                         R  A  G             ….                                     BP  1                         R  A  G             BP  2                         R  A  G             BP  3                         R  A  G             ….                                     BR  1                         R  A  G             BR  2                         R  A  G             BR  3                         R  A  G             ….                                     SCO  1                         R  A  G             SCO  2                         R  A  G             SCO  3                         R  A  G             SCO  4                         R  A  G             ….                                                                                             © 1992-2013 BP Group – All Rights Reserved
    • CEMMethod® OVERVIEW THE STEPS AND STAGES OF THEUnderstand & PROCESS PROCESS PROCESS Create DIAGNOSTICS DIAGNOSTICS DIAGNOSTICS Develop Perform Develop Process Risk Manage Successful Identify Identify Action Activity Assessment Delivery Customer Moments of Identify Business Plan Outcomes List Truth Breakpoints RulesThe CEMMethod® has been developed through the last 12 years especially to meet the radically new andchallenging business environment of the 21st century. Grown as next practice in leading global companiesIt is a tried, tested and proven approach for helping organizations win the Triple Crown. © 1992-2013 BP Group – All Rights Reserved
    • CEMMethod® OVERVIEW THERE ARE 36 SPECIFIC TECHNIQUES STEPS (part 1) Element Always Discretionary Levels Process Activity Map (PAM)   Y 1-2-3-4 Process Diagnostics   Y 1-2-3-4 Risk Assessment Y   1-2-3-4 Action Plan Y   1-2-3-4 Actions Taken Y   1-2-3-4 POF Dependencies Y   1-2-3-4 Points of Failure profile Y 1-2-3-4 Future State PAM   Y 1-2-3-4 Risk Impact Assessment   Y 1-2-3-4 Process Elasticity Y 1-2-3-4 Validated Process Activity Map   Y 2-3-4 SCO Mind Map Y   2-3-4 Validated Process Diagnostics   Y 2-3-4 Innovation Landscape   Y 3-4 SCO Statement Metrics Y   3-4 OI Strategic Matrix Y 3-4 Process Performance Landscape   Y 3-4 Performance Management Scorecard Y 4-5The CEMMethod® techniques and approaches are flexible and straight forward to use.On occasions an extensive toolkit may be required, in other situations point solutions may be appropriate. © 1992-2013 BP Group – All Rights Reserved
    • CEMMethod® OVERVIEW THERE ARE 36 SPECIFIC TECHNIQUES STEPS (part 2) Element Always Discretionary LevelsOI Strategy Map   Y 4-5IT Opportunities matrix Y 4-5Individual Scorecard Y 4-5SCO Capabilities Overview   Y 4-5Customer Needs Assessment  Y 3-4-5Expectation Management Profile   Y 3-4-5ORCA Y 3-4-5-6-7-8Outside-In Centre of Excellence framework Y 3-4-5-6-7-8Process Performance Audit Y 3-4-5-6-7-8Team-Enterprise Score carding Y 6-7-8Customer Needs Alignment Y 6-7-8CNA Innovation Index Y  6-7-8ABACUS Y 6-7-8SCO Revolutions Y 6-7-8Proactive-Reactive Index Y 6-7-8Expectation Alignment Y 6-7-8OI Business Model Y 6-7-8People Awards Targeting Y 6-7-8A comprehensive toolkit supporting both operational and strategic requirements. Sustaining hard wonperformance gains requires a robust integrated approach. At the advanced levels the dots can be connectedfrom every task and activity through strategy to the Successful Customer Outcome (SCO). © 1992-2013 BP Group – All Rights Reserved
    • Supporting Videos•  Business Process Management - what is it? http://youtu.be/NO54KXxTp9I•  Moments of Truth - what are they? http://youtu.be/OT_2cqMtrUw•  Breakpoints and Business Rules? http://youtu.be/_8KSN_McWIg•  Successful Customer Outcomes (SCOs) http://youtu.be/u4keI_kmdxM•  Voice of Customer? http://youtu.be/bTbHrxi1Vq4 © 1992-2013 BP Group – All Rights Reserved
    • Further Resources•  Business Process Management - what is it? http://youtu.be/NO54KXxTp9I•  Moments of Truth - what are they? http://youtu.be/OT_2cqMtrUw•  Breakpoints and Business Rules? http://youtu.be/_8KSN_McWIg•  Successful Customer Outcomes (SCOs) http://youtu.be/u4keI_kmdxM•  Voice of Customer? http://youtu.be/bTbHrxi1Vq4 © 1992-2013 BP Group – All Rights Reserved