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Bp group oi_overview_2010

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Overview of the BP Group (www.bpgroup.org) from Steve Towers

Overview of the BP Group (www.bpgroup.org) from Steve Towers

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  • 1. A few slides talking about who we are, what we do and how we do it
    Regards, Steve Towers
    www.stevetowers.com
    www.bp2010.com
    www.towersassociates.com
    Outside-In: The Secret of the leading 21st Century Companies
    • Outside-In v. Inside-Out Process Management
    • 2. Building the next generation of Process
    • 3. Assessing different strategies for creating Successful Customer Outcomes
    • 4. How each and every person can contribute to Customer Success
  • www.stevetowers.com
    www.bpgroup.org
    www.bp2010.com
    www.towersassociates.com
    www.oibpm.com
    I have worked on a long term basis with many leading companies over the last decade..
    Written several books..
    Originally an Industrial Engineer worked in Operations, Marketing & Systems from the front line to the ‘C’ Level.
    Also a qualified Master Hypnotist, HypnotherapistNLP Practitioner and Reiki Master.
    IndustrialEngineering
    O&MSystems
    Ops ResearchOutside-In
    Reiki
    NLP
    Hypnosis
  • 5. www.bpcommunity.org
    The BP Group was formed as a not-for-profit business club in 1992.
    Members grow their knowledge, exchange best practice and gain qualifications in improving organisation performance.
    www.bp2010.com
    www.bpgroup.org
    www.successfuloutcomes.blogspot.com
  • 6. Members belong to organisations in the private and public sector all around the world.
    The common theme is process excellence and performance improvement and of course that effects everyone.
  • 7. In the last decade the Group (with 40+ Associates) has pioneered ‘Outside-In’ thinking and methods derived from the work of leading corporations.
  • 8. The CEMMethodTM operates at all levels from Strategy through to operational delivery. It helps move people to viewing business from the customer perspective – hence ‘Outside-In’
  • 9. The support we provide revolves around skills transfer – building the internal folks to a level of understanding and capability that you can do this stuff for yourself.
    Workshop
    Day 1
    Workshop
    Day 2
    Workshop
    Wrap-up
    Reconnaissance
    Meet the Generalsand the troops
    Review
    the territory
    The Outside-In Lens
    Implementation
    1 2 3 4 5
  • 10. And creating SCO’s
    is a logical
    imperative
    The
    Process
    Performance
    Landscape
    Conceptually the ideas are simple to grasp at every level. Everything we do in our organisations should explicitly contribute to Successful Customer Outcomes.
  • 11. Process Performance Landscape
    In fact it should be straight forward and simple. Collectively organisations have just made products and services overly complicated (and expensive).
    That is a legacy from the industrial age.
    Customer
    SUCCESSFUL CUSTOMER OUTCOMES
    CUSTOMER OUTCOMES
    OUTCOMES
    OUTPUTS
    ACTIVITIES
    TASKS
    SCO
    CO
    CO
    The Outside-In thinking and practice the BP Group encourage allows people to take a different and refreshing perspective on work.
    Oc
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  • 12. The BP Group compliments its ‘hands-on’ approach with levels of training directed towards different needs.
    Business Process Professional pathway
    Leading to the Certified Process Professional (CPP)
    Open and in-house formats on a global basis
    Delivered through the BP Group Associate network.
    For the latest programme visit www.bp2010.com
    © MMX BP Group The BP Group, Mayfair House, 14-18 Heddon Street, Mayfair, London W1B 4DA UK | The BP Group,10685-B Hazelhurst Dr. 8602, Houston, TX 77043 US
  • 13. I hope these few slides have helped – here’s my personal number if you would like more info –
    +44 203 286 4248
    Thanks for your time, Steve
    www.stevetowers.com
    www.bp2010.com
    www.towersassociates.com
    Outside-In: The Secret of the leading 21st Century Companies
    • Outside-In v. Inside-Out Process Management
    • 14. Building the next generation of Process
    • 15. Assessing different strategies for creating Successful Customer Outcomes
    • 16. How each and every person can contribute to Customer Success
  • www.bpcommunity.org
    The BP Group was formed as a not-for-profit business club in 1992.
    Members grow their knowledge, exchange best practice and gain qualifications in improving organisation performance.
    www.bp2010.com
    www.bpgroup.org
    www.successfuloutcomes.blogspot.com

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