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A few slides talking about who we are, what we do and how we do it<br />Regards, Steve Towers<br />www.stevetowers.com<br ...
Building the next generation of Process
Assessing different strategies for creating Successful Customer Outcomes
How each and every person can contribute to Customer Success</li></li></ul><li>www.stevetowers.com<br />            www.bp...
www.bpcommunity.org<br />The BP Group was formed as a not-for-profit business club in 1992.<br />Members grow their knowle...
Members belong to organisations in the private and public sector all around the world.<br />The common theme is process ex...
In the last decade the Group (with 40+ Associates) has pioneered ‘Outside-In’ thinking and methods derived from the work o...
The CEMMethodTM operates at all levels from Strategy through to operational delivery. It helps move people to viewing busi...
The support we provide revolves around skills transfer – building the internal folks to a level of understanding and capab...
And creating SCO’s <br />is a logical <br />imperative<br />The <br />Process<br />Performance<br />Landscape<br />Concept...
Process Performance Landscape<br />In fact it should be straight forward and simple. Collectively organisations have just ...
The BP Group compliments its ‘hands-on’ approach with levels of training directed towards different needs.<br />Business P...
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Bp group oi_overview_2010

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Overview of the BP Group (www.bpgroup.org) from Steve Towers

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Transcript of "Bp group oi_overview_2010"

  1. 1. A few slides talking about who we are, what we do and how we do it<br />Regards, Steve Towers<br />www.stevetowers.com<br />www.bp2010.com<br />www.towersassociates.com<br />Outside-In: The Secret of the leading 21st Century Companies<br /><ul><li>Outside-In v. Inside-Out Process Management
  2. 2. Building the next generation of Process
  3. 3. Assessing different strategies for creating Successful Customer Outcomes
  4. 4. How each and every person can contribute to Customer Success</li></li></ul><li>www.stevetowers.com<br /> www.bpgroup.org<br /> www.bp2010.com<br /> www.towersassociates.com<br /> www.oibpm.com<br />I have worked on a long term basis with many leading companies over the last decade..<br />Written several books..<br />Originally an Industrial Engineer worked in Operations, Marketing & Systems from the front line to the ‘C’ Level.<br />Also a qualified Master Hypnotist, HypnotherapistNLP Practitioner and Reiki Master.<br />IndustrialEngineering<br />O&MSystems<br />Ops ResearchOutside-In<br />Reiki<br />NLP<br />Hypnosis<br />
  5. 5. www.bpcommunity.org<br />The BP Group was formed as a not-for-profit business club in 1992.<br />Members grow their knowledge, exchange best practice and gain qualifications in improving organisation performance.<br />www.bp2010.com<br />www.bpgroup.org<br />www.successfuloutcomes.blogspot.com<br />
  6. 6. Members belong to organisations in the private and public sector all around the world.<br />The common theme is process excellence and performance improvement and of course that effects everyone.<br />
  7. 7. In the last decade the Group (with 40+ Associates) has pioneered ‘Outside-In’ thinking and methods derived from the work of leading corporations.<br />
  8. 8. The CEMMethodTM operates at all levels from Strategy through to operational delivery. It helps move people to viewing business from the customer perspective – hence ‘Outside-In’<br />
  9. 9. The support we provide revolves around skills transfer – building the internal folks to a level of understanding and capability that you can do this stuff for yourself. <br />Workshop<br />Day 1<br />Workshop<br />Day 2<br />Workshop<br />Wrap-up<br />Reconnaissance<br />Meet the Generalsand the troops<br />Review <br />the territory<br />The Outside-In Lens<br />Implementation<br />1 2 3 4 5 <br />
  10. 10. And creating SCO’s <br />is a logical <br />imperative<br />The <br />Process<br />Performance<br />Landscape<br />Conceptually the ideas are simple to grasp at every level. Everything we do in our organisations should explicitly contribute to Successful Customer Outcomes.<br />
  11. 11. Process Performance Landscape<br />In fact it should be straight forward and simple. Collectively organisations have just made products and services overly complicated (and expensive). <br />That is a legacy from the industrial age.<br />Customer<br />SUCCESSFUL CUSTOMER OUTCOMES<br />CUSTOMER OUTCOMES<br />OUTCOMES<br />OUTPUTS<br />ACTIVITIES<br />TASKS<br />SCO<br />CO<br />CO<br />The Outside-In thinking and practice the BP Group encourage allows people to take a different and refreshing perspective on work.<br />Oc<br />Oc<br />Oc<br />O<br />O<br />O<br />O<br />O<br />O<br />O<br />A<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />T<br />A<br />A<br />A<br />A<br />A<br />T<br />T<br />T<br />T<br />T<br />A<br />A<br />A<br />A<br />T<br />T<br />T<br />T<br />T<br />A<br />A<br />A<br />A<br />A<br />T<br />T<br />T<br />T<br />T<br />A<br />A<br />A<br />A<br />T<br />T<br />T<br />T<br />T<br />A<br />A<br />A<br />A<br />
  12. 12. The BP Group compliments its ‘hands-on’ approach with levels of training directed towards different needs.<br />Business Process Professional pathway<br />Leading to the Certified Process Professional (CPP)<br />Open and in-house formats on a global basis<br />Delivered through the BP Group Associate network.<br />For the latest programme visit www.bp2010.com<br />© MMX BP Group The BP Group, Mayfair House, 14-18 Heddon Street, Mayfair, London W1B 4DA UK | The BP Group,10685-B Hazelhurst Dr. 8602, Houston, TX 77043 US<br />
  13. 13. I hope these few slides have helped – here’s my personal number if you would like more info – <br /> +44 203 286 4248 <br />Thanks for your time, Steve<br />www.stevetowers.com<br />www.bp2010.com<br />www.towersassociates.com<br />Outside-In: The Secret of the leading 21st Century Companies<br /><ul><li>Outside-In v. Inside-Out Process Management
  14. 14. Building the next generation of Process
  15. 15. Assessing different strategies for creating Successful Customer Outcomes
  16. 16. How each and every person can contribute to Customer Success</li></li></ul><li>www.bpcommunity.org<br />The BP Group was formed as a not-for-profit business club in 1992.<br />Members grow their knowledge, exchange best practice and gain qualifications in improving organisation performance.<br />www.bp2010.com<br />www.bpgroup.org<br />www.successfuloutcomes.blogspot.com<br />
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