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Overview of the BP Group (www.bpgroup.org) from Steve Towers

Overview of the BP Group (www.bpgroup.org) from Steve Towers

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    Bp group oi_overview_2010 Bp group oi_overview_2010 Presentation Transcript

    • A few slides talking about who we are, what we do and how we do it
      Regards, Steve Towers
      www.stevetowers.com
      www.bp2010.com
      www.towersassociates.com
      Outside-In: The Secret of the leading 21st Century Companies
      • Outside-In v. Inside-Out Process Management
      • Building the next generation of Process
      • Assessing different strategies for creating Successful Customer Outcomes
      • How each and every person can contribute to Customer Success
    • www.stevetowers.com
      www.bpgroup.org
      www.bp2010.com
      www.towersassociates.com
      www.oibpm.com
      I have worked on a long term basis with many leading companies over the last decade..
      Written several books..
      Originally an Industrial Engineer worked in Operations, Marketing & Systems from the front line to the ‘C’ Level.
      Also a qualified Master Hypnotist, HypnotherapistNLP Practitioner and Reiki Master.
      IndustrialEngineering
      O&MSystems
      Ops ResearchOutside-In
      Reiki
      NLP
      Hypnosis
    • www.bpcommunity.org
      The BP Group was formed as a not-for-profit business club in 1992.
      Members grow their knowledge, exchange best practice and gain qualifications in improving organisation performance.
      www.bp2010.com
      www.bpgroup.org
      www.successfuloutcomes.blogspot.com
    • Members belong to organisations in the private and public sector all around the world.
      The common theme is process excellence and performance improvement and of course that effects everyone.
    • In the last decade the Group (with 40+ Associates) has pioneered ‘Outside-In’ thinking and methods derived from the work of leading corporations.
    • The CEMMethodTM operates at all levels from Strategy through to operational delivery. It helps move people to viewing business from the customer perspective – hence ‘Outside-In’
    • The support we provide revolves around skills transfer – building the internal folks to a level of understanding and capability that you can do this stuff for yourself.
      Workshop
      Day 1
      Workshop
      Day 2
      Workshop
      Wrap-up
      Reconnaissance
      Meet the Generalsand the troops
      Review
      the territory
      The Outside-In Lens
      Implementation
      1 2 3 4 5
    • And creating SCO’s
      is a logical
      imperative
      The
      Process
      Performance
      Landscape
      Conceptually the ideas are simple to grasp at every level. Everything we do in our organisations should explicitly contribute to Successful Customer Outcomes.
    • Process Performance Landscape
      In fact it should be straight forward and simple. Collectively organisations have just made products and services overly complicated (and expensive).
      That is a legacy from the industrial age.
      Customer
      SUCCESSFUL CUSTOMER OUTCOMES
      CUSTOMER OUTCOMES
      OUTCOMES
      OUTPUTS
      ACTIVITIES
      TASKS
      SCO
      CO
      CO
      The Outside-In thinking and practice the BP Group encourage allows people to take a different and refreshing perspective on work.
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    • The BP Group compliments its ‘hands-on’ approach with levels of training directed towards different needs.
      Business Process Professional pathway
      Leading to the Certified Process Professional (CPP)
      Open and in-house formats on a global basis
      Delivered through the BP Group Associate network.
      For the latest programme visit www.bp2010.com
      © MMX BP Group The BP Group, Mayfair House, 14-18 Heddon Street, Mayfair, London W1B 4DA UK | The BP Group,10685-B Hazelhurst Dr. 8602, Houston, TX 77043 US
    • I hope these few slides have helped – here’s my personal number if you would like more info –
      +44 203 286 4248
      Thanks for your time, Steve
      www.stevetowers.com
      www.bp2010.com
      www.towersassociates.com
      Outside-In: The Secret of the leading 21st Century Companies
      • Outside-In v. Inside-Out Process Management
      • Building the next generation of Process
      • Assessing different strategies for creating Successful Customer Outcomes
      • How each and every person can contribute to Customer Success
    • www.bpcommunity.org
      The BP Group was formed as a not-for-profit business club in 1992.
      Members grow their knowledge, exchange best practice and gain qualifications in improving organisation performance.
      www.bp2010.com
      www.bpgroup.org
      www.successfuloutcomes.blogspot.com