This short ‘extract’ results from the discussion on the BPGroup LinkedIn area regarding the performance of certain companies such as RyanAir, Lloyds Bank Group, South West Airlines, Best Buy and the now defunct Circuit City.
Here’s the link to the discussion http://bit.ly/pT6b7
Every interaction must be designed, implemented, codified, trained, maintained, controlled, audited, reported, managed, changed, evolved against a backdrop of legislation, control, competition, market forces, technology, strategy, skills, capability at the same time trying to make money.
Use a proven method and toolset to tackle the Causes of Work – here’s a link to explain one such approach http://bit.ly/ofBNU You’ll come across concepts like Moments of Truth, Breakpoints and Business Rules
Review the articles at successfuloutcomes.blogspot.com
Contact us for a complimentary copy of the Moments of Truth toolkit – [email_address]
Implementation...The Real Work Begins Thank you More information? [email_address] www.bpgroup.org LinkedIn: www.linkedin.com/e/gis/1062077