A look at corporate
learning, technology and trends

#kineobreakfast
City & Guilds Group

2 million awards
500 qualifications
10,000 centres

Over 200 staff

80 countries

8 countries
150 blu...
Working with the world’s leading
organisations...

....to improve Performance through Learning & Technology
UK 2013
Elearning Company
of the Year
Top e-learning
content development
company in the US in
2013
Won a Brandon Hall
Gold award for our work
with Warner Bros i...
Australia 2013
Platinum Award for
Most Innovative Elearning Design
Technology For Adapt
Won best open
source project in Ne...
Insights are the new
currency...
What
challenges, trends
, issues?
Learning
at the
speed
of need
Learners,
companies
won’t wait...
1

Learning is pervasive
Learning is
continuous, collaborative &
connected.

Lives outside a learning
management system.
70 : 20 : 10

33 : 33 : 33
12
Learning always taken
many forms:
- problem solving
- watching
- trial and error
- imitating
- coaching
- feedback
- conve...
Informal content expanding e.g.
Google, ebooks, videos, podcasts, blog
articles, slides, webinars, etc.
Social learning ex...
2

Assessment is different
in a pervasive learning
world
Open Badges
3

Design and delivery
challenges
Workforces more global, more mobile
Speed of change - legislation, products
Technology - multiple devices
How many devices do
you use in a typical day?
(Desktop, laptop, smartphones, tablets)
1.
2.
3.
4.

One
Two
Three
More than...
One version that responds
not multiple versions
4

Design higher empathy learning
Adaptive and personalised learning
approaches
High system
Online
Compliance

Adaptive &
personalised
Contribute &
collaborate
Immersive
& real

Low empathy

High empath...
The web moving this way
Amazon and Google are highly
personalised based on your behaviour
Amazon knows what sites you visi...
Learning Sites
We track and record
learning, mostly so we can report
on activity, progress, and
completion

Commercial Sit...
31
High system

Low empathy

High empathy

Low system
5

Line managers remain critical
Higher empathy approaches
-

Coaching
Mentoring
Feedback
Reflection
6

Never underestimate the power of
learners to help each other and
learn from each other
Users forming their own groups and
seeking help from their networks
Social learning
Users adopting new
technologies
- Facebook Groups
- Webinars
Users not waiting
7

Danger Informal Learning Becomes
Chaotic

How can we guide learners?
Provide resources not
courses.
Curate content.
Content Authority - Authorship

Google concerned
with the author and
their authority in the
topic, now tracks
authors and ...
Content Authority - Social Signals

Number of shares
signals how
valuable content is.
8

Internal staff development

Recruit for
attitude, motivation, …‘Will not
skill’

Growth in Apprenticeships
9

More for less
More for less
Business case
Focus on benefits
Utilise lower cost
methods
- Open source
- Rapid tools
10

Where web technology
goes, learning will follow
Hummingbird – First new Google
Algorithm for 10 years

Semantic search understands
meaning....
Users asking questions not
...
53
Google Now
Provides what you need before you
ask for it:
- Weather

- Travel, traffic
- Company information

- People info...
If Google was building
an LMS....
Provide what you need before you ask for it
Instantly available on all devices
Voice sea...
In Summary
The future is not what it was...
What can you do?
1. Establish a culture of pervasive learning
Curate, cultivate , celebrate – don’t control

2. Increase e...
What can you do?
4. Improve systems, reduce their cost technology
Open source / authoring tools
Spend on distribution as w...
What can you do?
6. Make assessment an experience not an event
Think beyond the test, continuous and multi-channel
Social ...
What can you do?
9. Be a consultant
It’s up to us to drive change - one project at a time
“We need to make from taking ord...
We love
To share
Giving back to our
community
Open Sourcing our Adapt Authoring Tool

Making our elearning framework
freely available

Creating a
community to
develop t...
Introducing the

Apprenticeship
E-learning Academy
We aim to create the UK’s first
apprenticeship-based academy
for skills...
Thank you
Report and lots more available at
www.kineo.com/resources
twitter @steverayson @stephentwalsh
stephen.walsh@kine...
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
Learning Insights 2013 - Kineo
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Learning Insights 2013 - Kineo

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Corporate learning trends 2013. Overview of Kineo & Elearning Age survey of developments in coporate learning and technology. Ten key points and tasks for L& departments.

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  • Not just opened offices in the US but now acknowledged as the leading elearningdevt company in the US. Been there 5 years. Not sure people in the Uk appreciate how much time we spend with our US clients and building our brand in the US.
  • Not just opened offices in the US but now acknowledged as the leading elearningdevt company in the US. Been there 5 years. Not sure people in the Uk appreciate how much time we spend with our US clients and building our brand in the US.
  • In Pacific our adapt tool won the prestigious platinum award, top award, at the learnx awards. Kineo recognised globally.Ref logo – 2012.
  • Consumerisation of IT
  • BP IT&S – Rory SonyEE
  • Easyjet badge (Induction)- RoryMozilla.org siteGoogle Analytics – Sony
  • Learning Insights 2013 - Kineo

    1. 1. A look at corporate learning, technology and trends #kineobreakfast
    2. 2. City & Guilds Group 2 million awards 500 qualifications 10,000 centres Over 200 staff 80 countries 8 countries 150 blue chip clients Ranked # 1 Over 200 organisations 1 million + users 65 Partners 750,000 awards 35,000 members
    3. 3. Working with the world’s leading organisations... ....to improve Performance through Learning & Technology
    4. 4. UK 2013 Elearning Company of the Year
    5. 5. Top e-learning content development company in the US in 2013 Won a Brandon Hall Gold award for our work with Warner Bros in US Won a Brandon Hall Silver award for our work with PwC in Oct 2013
    6. 6. Australia 2013 Platinum Award for Most Innovative Elearning Design Technology For Adapt Won best open source project in New Zealand 2012 6
    7. 7. Insights are the new currency...
    8. 8. What challenges, trends , issues?
    9. 9. Learning at the speed of need Learners, companies won’t wait...
    10. 10. 1 Learning is pervasive Learning is continuous, collaborative & connected. Lives outside a learning management system.
    11. 11. 70 : 20 : 10 33 : 33 : 33
    12. 12. 12
    13. 13. Learning always taken many forms: - problem solving - watching - trial and error - imitating - coaching - feedback - conversation - helping others - enquiry - critical thinking - listening - writing - reflecting - competing
    14. 14. Informal content expanding e.g. Google, ebooks, videos, podcasts, blog articles, slides, webinars, etc. Social learning expanding through online networks, that allow commenting, ratings, and sharing.
    15. 15. 2 Assessment is different in a pervasive learning world
    16. 16. Open Badges
    17. 17. 3 Design and delivery challenges
    18. 18. Workforces more global, more mobile Speed of change - legislation, products Technology - multiple devices
    19. 19. How many devices do you use in a typical day? (Desktop, laptop, smartphones, tablets) 1. 2. 3. 4. One Two Three More than 3
    20. 20. One version that responds not multiple versions
    21. 21. 4 Design higher empathy learning Adaptive and personalised learning approaches
    22. 22. High system Online Compliance Adaptive & personalised Contribute & collaborate Immersive & real Low empathy High empathy Coaching Resources Books Mentoring Low system
    23. 23. The web moving this way Amazon and Google are highly personalised based on your behaviour Amazon knows what sites you visited, what you looked at, prices you were offered, where your mouse hovered.....
    24. 24. Learning Sites We track and record learning, mostly so we can report on activity, progress, and completion Commercial Sites Track activity so can change what is provided to us on the next visit eg adverts, offers, content
    25. 25. 31
    26. 26. High system Low empathy High empathy Low system
    27. 27. 5 Line managers remain critical
    28. 28. Higher empathy approaches - Coaching Mentoring Feedback Reflection
    29. 29. 6 Never underestimate the power of learners to help each other and learn from each other
    30. 30. Users forming their own groups and seeking help from their networks
    31. 31. Social learning Users adopting new technologies - Facebook Groups - Webinars Users not waiting
    32. 32. 7 Danger Informal Learning Becomes Chaotic How can we guide learners? Provide resources not courses. Curate content.
    33. 33. Content Authority - Authorship Google concerned with the author and their authority in the topic, now tracks authors and displays them.
    34. 34. Content Authority - Social Signals Number of shares signals how valuable content is.
    35. 35. 8 Internal staff development Recruit for attitude, motivation, …‘Will not skill’ Growth in Apprenticeships
    36. 36. 9 More for less
    37. 37. More for less Business case Focus on benefits
    38. 38. Utilise lower cost methods - Open source - Rapid tools
    39. 39. 10 Where web technology goes, learning will follow
    40. 40. Hummingbird – First new Google Algorithm for 10 years Semantic search understands meaning.... Users asking questions not searching keywords.... Predicts what you want....
    41. 41. 53
    42. 42. Google Now Provides what you need before you ask for it: - Weather - Travel, traffic - Company information - People information
    43. 43. If Google was building an LMS.... Provide what you need before you ask for it Instantly available on all devices Voice search Personalised results Guide you to resources based on author authority & social signals Content seamlessly works across all devices Content itself be immersive, adapt to your needs Assess and recognise learning wherever it takes place
    44. 44. In Summary The future is not what it was...
    45. 45. What can you do? 1. Establish a culture of pervasive learning Curate, cultivate , celebrate – don’t control 2. Increase empathy in your learning experiences Show people you care – diagnostic, support, manager follow through 3. Let Google lead – but don’t fall too far behind How can you personalise results in your LMS and systems? Can you offer meaningful suggestions to learners?
    46. 46. What can you do? 4. Improve systems, reduce their cost technology Open source / authoring tools Spend on distribution as well as content (and it’s cheap) 5. Make it personal Starts with how we engage and reach Tailor message to channel and audience
    47. 47. What can you do? 6. Make assessment an experience not an event Think beyond the test, continuous and multi-channel Social participation as assessment? 7. Follow the money and prove the value ROI still key but include Google Analytics in your measure too 8. Empathise with and enable your line managers They are your empathy agents – are they looked after?
    48. 48. What can you do? 9. Be a consultant It’s up to us to drive change - one project at a time “We need to make from taking orders for more of the same to saying let’s do it differently” 10. Become an authority “Design and delivery is a commodity, expertise is a differentiator” Show your expertise – share inside and outside via Social Media Be relentless – be pervasive
    49. 49. We love To share Giving back to our community
    50. 50. Open Sourcing our Adapt Authoring Tool Making our elearning framework freely available Creating a community to develop the tool collaboratively Already have collaborators supporting the project Join in! Adapt.community.org
    51. 51. Introducing the Apprenticeship E-learning Academy We aim to create the UK’s first apprenticeship-based academy for skills & employment in the e-learning industry Agreed national standards for key e-learning roles.
    52. 52. Thank you Report and lots more available at www.kineo.com/resources twitter @steverayson @stephentwalsh stephen.walsh@kineo.com steve.rayson@kineo.com

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