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The future of the Customer Relationship
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The future of the Customer Relationship

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Customer relations are in transformation! Pre-sales, sales & after sales are changing at high speed. Companies need to figure out the current customer journey, the role of self service, their data …

Customer relations are in transformation! Pre-sales, sales & after sales are changing at high speed. Companies need to figure out the current customer journey, the role of self service, their data strategy and much more. In April 2014 I conducted a global study on the future of customer relationships in collaboration with data collection company SSI and translation agency No Problem!. The study looks into all aspects of a modern customer relation. This deck describes the highlights of the study.

Published in: Business, Technology

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  • Excellent presentation. Any recommendation where we can find best practices on self-service?
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  • Great presentation, Happy to share.
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  • The entire Overflow Cafe staff enjoyed your presentation, thank you!
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  • Wow! Incredible work. Offers great information that extremely well laid out and relevant to the future of our business world. Thanks for sharing this!
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