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Questions to be answered today• How do we define Quality in healthcare?• What is Quality Improvement?• HOW CAN WE IMPROVE ...
The safety paradox Healthcare staff are: Highly trained & motivated Committed to their patients Use sophisticated tech...
VideoHow safe is your care?
Potentially an average of 7,300 patients per year per trust suffer an adverseevent …Double Decker bus seats 73 people…100 ...
Adverse Events• Due to healthcare management rather than to the underlying disease• May or may not be preventable• Effect ...
Epidemiology of harmStudy Authors Date of admissions Number of hospitaladmissionsAdverse event rate(% admissions)Harvard M...
 Clinical information available in hospital outpatientclinics Prescribing for hospital inpatient Equipment availability...
Copyright ©2008 BMJ Publishing Group Ltd.Vincent, C. et al. BMJ 2008;337:a2426Changes in rates for 9 AHRQ derived patient ...
Trends in rates of patient harm:United StatesLandrigan et al, NEJM 2011
How can we improve quality? Leaders who understand and use QItechniques (e.g. MFI, Lean) Quality Improvers who have Lead...
wrong
Concepts for Safety & QI Reliability Variation (lack of)
Relative risk of death from intestinalobstruction (not hernias) by hospital in oneSHA0204060801001201401601801 2 3 4 5 6 7...
Safety climate by hospitalSafestLeast safe
“Use of drug X by GP practice”“Referrals to OPD with GI symptoms”
QI requires CHANGE Will Ideas Execution
Get a smallgroup ofinterestedpeopletogetherLearn aboutdifferentcontributionsto the systemor serviceAnalyse andunderstandcu...
COLLABORATIVES
MEASUREMENT
Running monthlyaverage (per 1000risk days)
Daysbetween!
Measurement video
100%80%86%57%57%83%94%
Sepsis is an EMERGENCY!
100%80%86%57%57%83%94%
SepsisRun Charts020406080100Median(%) Observations Recorded020406080100Median(%) High flow O2020406080100Median(%)Blood Cu...
020406080100Median(%) IV Fluids020406080100Median(%)Antibiotics within 1 HR020406080100Median(%)Serum LactateSepsisRun Cha...
100%80%86%57%57%83%94%
ED (early) management of sepsis% compliance0102030405060708090100vitalsignshighflowO2IVfluidslactateculturesantibioticsuri...
ED (early) management of sepsis% compliance0102030405060708090100vitalsignshighflowO2IVfluidslactateculturesantibioticsuri...
ED (early) management of sepsis% compliance
Ventilator Care BundleCompliance
Steps taken by one UK site toreach 95% compliance
Feedback
VAP RateQuarterly running averageStart > 9 VAPS/1000 vent daysEnd < 2 VAPS/1000 vent days
Process MappingStroke: assessment, imaging, thrombolysis Patient telephones 999 Ambulance arrives at home Ambulance lea...
Process Mapping Nursing Staff IV placement ECG Monitor Hook up Vital signs monitoring Blood glucose Blood tests We...
Process Mapping Clinical Assessment History Medication Allergies Identification Of Witness Time of Onset/when last w...
Process Mapping Clinical Assessment NIHSS Neurological Examination Lab samples - FBP/ PT/UE Transport of blood to labs
Process Mapping Imaging Bed to CT Scanner Disconnect monitor CT Scan CT Report Transport from CT – Stroke Unit Reco...
Process Mapping Drug Preparation Calculate dose Prepare TpA Give bolus Start Infusion
Bundle of Care Parallel v Serial Process for clinical assessment ED Doctor History Meds/Allergies Order CT Scan Medi...
Bundle of Care Nursing staff in Ed asked to defer ECG Medical staff reminded to stay with patient and assistwith transpo...
PDSA 6 CT radiographer live in October 2012
Goal0204060801001201401234567891011121314151617181920212223242526272829313233343536373839404142434445464748495051525354555...
MedianGoal0204060801001201401601802001234567891011121314151617181920212223242526272829313233343536373839404142434445464748...
THE M and M GAMEORHow to run a PDSA Cycle
Act• What changes are tobe made?• Next cycle?Study• Complete analysis of data• Compare data to predictions• Summarise what...
To Be Considered a PDSA Cycle The test or observation was planned(including a plan for collecting data) The plan was att...
The M&M Challenge Aim – to be left as few M&Ms aspossible at the end (?only 1) Measure – number of M&Ms leftOperational ...
STEP 1: PlanObjective: To test (another)approach to removing pegsPredictions: Will we leavefewer pegs?Plan: Who, what, rec...
IN SUMMARY:
What weare told todoWhat wethink weshould doBehaviour
Rules andRegulationsCultureBehaviour
Safety brings its own dangersThe price of safety is chronic unease‘First of all, I was not in a position to challenge on t...
Reliability of ward care (1) How well do you understand the goals of care forthis patient today? (2) How well do you und...
Team
Six things all TrustBoards should do Setting Aims: Set a specific aim to reduce harm this year – a publiccommitment to me...
How do we know organisationsare safe?
Reflect on yourown experiences of health care . . .What was good?What was bad?What made you angry?What upset you?
“To the typical physician, my illness is aroutine incident in his rounds while for meit’s the crisis of my life. I would f...
The A B C Dof dignity-conserving careChochinov BMJ 2007; 335: 184-187ABCD
Chochinov BMJ 2007; 335: 184-187ttitude How would I feel if I was this patient? Inappropriate assumptions?- poor quality...
ehaviourBChochinov BMJ 2007; 335: 184-187 Respect Small acts of kindness- simple comfort measures; acknowledging a photo...
ompassionCChochinov BMJ 2007; 335: 184-187 Extending care beyond the intellectual level Developed and shaped by life exp...
ialogueDChochinov BMJ 2007; 335: 184-187 Formal psychotherapeutic approaches Getting to know the patient- hobbies; famil...
VideoCleveland Clinic
The secret of the care ofthe patient is in caring forthe patientDr Francis Peabody 1927
MLS13 QI Workshop
MLS13 QI Workshop
MLS13 QI Workshop
MLS13 QI Workshop
MLS13 QI Workshop
MLS13 QI Workshop
MLS13 QI Workshop
MLS13 QI Workshop
MLS13 QI Workshop
MLS13 QI Workshop
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MLS13 QI Workshop

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Slides from the QI workshop run by the HSC Safety Forum at MLS2013. www.medleadsymposium.co.uk

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  • That variability . . Similar if you take all deaths or other diseases.Public domain
  • You have heard a little about the Model for Improvement and the PDSA Cycle. You can use plan, do, study, act (PDSA) cycles to test an idea by temporarily trialling a change and assessing its impact. Often in a healthcare setting new ideas are can be introduced without sufficient testing.  This next game is just a way of introducing the PDSA cycle – limited time, but I hope that it will give you a feel for this process The game has a long history. Its application and learning was identified by: Lloyd Provost, Associates for Process Improvement – The Improvement Guide (statistician)You will begin to:Know how to develop theories of change and how to design tests of these theoriesUnderstand to use results of tests to design new tests and reflect on what learnedBegin to appreciate the roles that on going data collection and documentation play in carrying out PDSA cycles
  • PDSA Cycle:Components: plan, do study and actPLAN: agree the change to be tested or implemented.DO: carry out the test or change and measure the impact documentSTUDY: study data before and after the change and reflect on what was learnt.ACT: plan the next change cycle (amending the original idea if it was not successful) or plan implementation of successful ideas.Test first on a really small scale – one clinic, one patient, one day – this minimises the risk of time and money and is safer and less disruptive for patients and staff. Increase the numbers as the idea is refined. Test with people who are willing and happy to innovate. Only implement the idea when you are confident that you have considered and tested all the possible ways of achieving the change.
  • You need to set up your movements so that you only have one marker remaining in the timealloted(say after test, that you can also measure time taken each test)Get into teams at your tables:REMEMBER YOUR OBJECTIVEYou have 1 minute to:Open your M and MsCover all circles, but one, in the triangle. Does not matter which circle you leave freePlan for your first testRecord on the sheet your theoryYou have 1 minute from now to carry out your first test(3min 46 secs)
  • After cycle one ask:Teams for the number of counters left only on flip chartMove onto cycle 2:Again, give them 1 minute to plan next theory and 1 minute to carry outAt end of time:Ask for teams’ results – was any one team better, had they improved? Are we going to make assumptions on one data point?One team if they had a plan – perhaps ask team that had the least counters left (what did you do, what was your theory, prediction, data collection)Did you think your carried out a PDSA cycle? Need to carry out all parts of this cycleDid you record moves?Did they test out a different hypothesis after first cycleDid they communicate with anyone else (could bring in operational definitions in this case; were not told they could, but didn’t ask)Did they allocate roles, observation, one person to move counters etc (ie try under different conditions)Did you do it more than once in the time allotted – another measureAnd so on …
  • LESSONS:You need to plan, document and analyseLook at best practice, carry out your own tests – rapid tests of changeCan also do multiple pdsas to move forwardWe can be good at planning, but not so good at analysing and acting on those results to make changesJust to get you into the way of thinking of testing changes using pdsa cycle.You will also be able to identify how better to do the PDSAs over time
  • Transcript of "MLS13 QI Workshop"

    1. 1. Questions to be answered today• How do we define Quality in healthcare?• What is Quality Improvement?• HOW CAN WE IMPROVE QUALITY?• How can we ensure that "change" is really animprovement?• What tools and approaches can we use to promotesuccessful improvement/change?
    2. 2. The safety paradox Healthcare staff are: Highly trained & motivated Committed to their patients Use sophisticated technology Errors are common and patients are frequentlyharmed
    3. 3. VideoHow safe is your care?
    4. 4. Potentially an average of 7,300 patients per year per trust suffer an adverseevent …Double Decker bus seats 73 people…100 bus loads of patients per year per trust …Nearly 2 bus loads per week per trustSafety in Acute Hospitals
    5. 5. Adverse Events• Due to healthcare management rather than to the underlying disease• May or may not be preventable• Effect 8-12% of hospitalised patients (one or more adverse events)• Older people are particularly vulnerable• Voluntary reporting systems are poor at measuring adverse events butuseful for learning about vulnerabilities
    6. 6. Epidemiology of harmStudy Authors Date of admissions Number of hospitaladmissionsAdverse event rate(% admissions)Harvard Medical PracticeStudy (HMPS)Brennan et al, 1991;Leape et al, 19911984 30195 3.7Utah-Colorado Study(UTCOS)Thomas et al, 2000 1992 14052 2.9Quality in Australian HealthCare Study(QAHCS)Wilson et al, 1995 1992 14179 16.6** United Kingdom Vincent et al, 2001 1999 1014 10.8 **Denmark Schioler et al, 2001 1998 1097 9.0New Zealand Davis et al, 2002 1998 6579 11.2Canada Baker et al, 2004 ???? 3745 7.5France Michel et al, 2007 2004 8754 6.6% per 1000 daysadmission** United Kingdom Sari et al, 2007 2004 1006 8.7 **Spain Aranaz-Andre et al, 2008 2005 5624 8.4The Netherlands Zegers et al, 2009 2006 7926 5.7Sweden Soop et al, 2009 2006 1967 12.3
    7. 7.  Clinical information available in hospital outpatientclinics Prescribing for hospital inpatient Equipment availability in the operating theatre Equipment available for inserting peripheralintravenous lines
    8. 8. Copyright ©2008 BMJ Publishing Group Ltd.Vincent, C. et al. BMJ 2008;337:a2426Changes in rates for 9 AHRQ derived patient safety indicators.Hospital Episode Statistics 1996-7 to 2005-6 (England)
    9. 9. Trends in rates of patient harm:United StatesLandrigan et al, NEJM 2011
    10. 10. How can we improve quality? Leaders who understand and use QItechniques (e.g. MFI, Lean) Quality Improvers who have LeadershipskillsLeadershipQI skills
    11. 11. wrong
    12. 12. Concepts for Safety & QI Reliability Variation (lack of)
    13. 13. Relative risk of death from intestinalobstruction (not hernias) by hospital in oneSHA0204060801001201401601801 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21Relative RiskRelative Risk
    14. 14. Safety climate by hospitalSafestLeast safe
    15. 15. “Use of drug X by GP practice”“Referrals to OPD with GI symptoms”
    16. 16. QI requires CHANGE Will Ideas Execution
    17. 17. Get a smallgroup ofinterestedpeopletogetherLearn aboutdifferentcontributionsto the systemor serviceAnalyse andunderstandcurrent systemContinue tolearn andimproveLook atideas forhow thingsmight bedifferentTest ideas andexperiment withdifferent ways ofworkingImproved serviceImprovedunderstanding ofhow things workMore control overworkBetter outcomesand experience forpatients. .Our Improvement Framework…
    18. 18. COLLABORATIVES
    19. 19. MEASUREMENT
    20. 20. Running monthlyaverage (per 1000risk days)
    21. 21. Daysbetween!
    22. 22. Measurement video
    23. 23. 100%80%86%57%57%83%94%
    24. 24. Sepsis is an EMERGENCY!
    25. 25. 100%80%86%57%57%83%94%
    26. 26. SepsisRun Charts020406080100Median(%) Observations Recorded020406080100Median(%) High flow O2020406080100Median(%)Blood Cultures taken
    27. 27. 020406080100Median(%) IV Fluids020406080100Median(%)Antibiotics within 1 HR020406080100Median(%)Serum LactateSepsisRun Charts
    28. 28. 100%80%86%57%57%83%94%
    29. 29. ED (early) management of sepsis% compliance0102030405060708090100vitalsignshighflowO2IVfluidslactateculturesantibioticsurineUK median2011 NI median2011NI median 8/2012
    30. 30. ED (early) management of sepsis% compliance0102030405060708090100vitalsignshighflowO2IVfluidslactateculturesantibioticsurineUK median NI medianNI median 8/12 NI median 11/12
    31. 31. ED (early) management of sepsis% compliance
    32. 32. Ventilator Care BundleCompliance
    33. 33. Steps taken by one UK site toreach 95% compliance
    34. 34. Feedback
    35. 35. VAP RateQuarterly running averageStart > 9 VAPS/1000 vent daysEnd < 2 VAPS/1000 vent days
    36. 36. Process MappingStroke: assessment, imaging, thrombolysis Patient telephones 999 Ambulance arrives at home Ambulance leaves home Paramedics pre-alert stroke team Hospital Registration Bed in Resusitation Area
    37. 37. Process Mapping Nursing Staff IV placement ECG Monitor Hook up Vital signs monitoring Blood glucose Blood tests Weight estimate
    38. 38. Process Mapping Clinical Assessment History Medication Allergies Identification Of Witness Time of Onset/when last well Witness difficult to locate?
    39. 39. Process Mapping Clinical Assessment NIHSS Neurological Examination Lab samples - FBP/ PT/UE Transport of blood to labs
    40. 40. Process Mapping Imaging Bed to CT Scanner Disconnect monitor CT Scan CT Report Transport from CT – Stroke Unit Reconnect Monitor
    41. 41. Process Mapping Drug Preparation Calculate dose Prepare TpA Give bolus Start Infusion
    42. 42. Bundle of Care Parallel v Serial Process for clinical assessment ED Doctor History Meds/Allergies Order CT Scan Medical Registrar NIHSS Stroke Scale – on-line training Neuro Examination
    43. 43. Bundle of Care Nursing staff in Ed asked to defer ECG Medical staff reminded to stay with patient and assistwith transport of patient to CT Scanner Near Patient testing Training of Reception staff in recognition of strokesymptoms MD check list – responsiblity of nursing staff- ed andstroke,responsibilty of medical staff Ed and medicalregistrar.
    44. 44. PDSA 6 CT radiographer live in October 2012
    45. 45. Goal0204060801001201401234567891011121314151617181920212223242526272829313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081CT scan (within 45 mins)Bundle
    46. 46. MedianGoal0204060801001201401601802001234567891011121314151617181920212223242526272829313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081BundleDoor to needle time (within 60 mins)
    47. 47. THE M and M GAMEORHow to run a PDSA Cycle
    48. 48. Act• What changes are tobe made?• Next cycle?Study• Complete analysis of data• Compare data to predictions• Summarise what was learnedDo• Carry out the plan• Document problems andunexpected observations• begin analysis of dataPlan• Objective• Questions and predictions(why?)• Plan to carry out the cycle• Plan for data collection
    49. 49. To Be Considered a PDSA Cycle The test or observation was planned(including a plan for collecting data) The plan was attempted Time was set aside to analyze the dataand study the results Action was rationally based on what waslearned
    50. 50. The M&M Challenge Aim – to be left as few M&Ms aspossible at the end (?only 1) Measure – number of M&Ms leftOperational definitions: DO NOT EAT THE M&Ms Leave one blank circle on game sheet Jump one marker over another andremove marker that is jumped over Each round lasts 1 minute21365410987
    51. 51. STEP 1: PlanObjective: To test (another)approach to removing pegsPredictions: Will we leavefewer pegs?Plan: Who, what, record movesSTEP 2: Do• Carry out the plan• Record moves• Note problems or changesto planSTEP 3: Study• Compare data to predictions• Summarise what was learned• Update the team’s theory(approach)STEP 4: Act• Does our approachleave 1 peg?• If not what new ideasshould we test on nextcycle?PDSA FOR THEPEG (M&M) GAME
    52. 52. IN SUMMARY:
    53. 53. What weare told todoWhat wethink weshould doBehaviour
    54. 54. Rules andRegulationsCultureBehaviour
    55. 55. Safety brings its own dangersThe price of safety is chronic unease‘First of all, I was not in a position to challenge on the basisof my limited experience of this type of treatment. Second, Iwas an SHO (junior doctor) and did what I was told to do bythe Registrar. He was supervising me and I assumed he hadthe knowledge to know what was being done. Dr M.was employed as a registrar ... in a centre for excellenceand I did not intend to challenge him’.
    56. 56. Reliability of ward care (1) How well do you understand the goals of care forthis patient today? (2) How well do you understand what work needs to beaccomplished to get this patient to the next level ofcare? Less than 10% of nurses or doctors could answer thesequestionsPronovost et al, 2003
    57. 57. Team
    58. 58. Six things all TrustBoards should do Setting Aims: Set a specific aim to reduce harm this year – a publiccommitment to measurable quality improvement Getting Data and Hearing Stories: Review progress toward safercare as the first agenda item at every board meeting, grounded intransparency, and putting a “human face” on harm data. Establishing and Monitoring System-Level Measures: Identify asmall group of organization-wide “roll-up” measures of patient); keepup to and make transparent to the entire organszation and users. Changing the Environment, Policies, and Culture: Commit to anenvironment that is respectful, fair, and just – for all those touched byavoidable harm/poor outcomes. Learning… Starting with the Board: Learn how “best in the world”boards work to reduce harm. Expect such training for all staff. Establishing Executive Accountability: Oversee the execution ofharm reduction plan; include executive team accountability.
    59. 59. How do we know organisationsare safe?
    60. 60. Reflect on yourown experiences of health care . . .What was good?What was bad?What made you angry?What upset you?
    61. 61. “To the typical physician, my illness is aroutine incident in his rounds while for meit’s the crisis of my life. I would feel better if Ihad a doctor who at least perceived thisincongruity. I just wish he would give me hiswhole mind just once, be bonded with mefor a brief space, survey my soul as well asmy flesh, to get at my illness, for each man isill in his own way.”Anatole Broyard
    62. 62. The A B C Dof dignity-conserving careChochinov BMJ 2007; 335: 184-187ABCD
    63. 63. Chochinov BMJ 2007; 335: 184-187ttitude How would I feel if I was this patient? Inappropriate assumptions?- poor quality of life; ageism; social acceptability; malingering;Is my attitude towards the patient biased by my ownexperiences, anxieties, or fears?Does my attitude towards being a healthcare provider helpor hinder an empathic professional relationships withpatients?People who are treated like they no longer matter will actand feel like they no longer matterA
    64. 64. ehaviourBChochinov BMJ 2007; 335: 184-187 Respect Small acts of kindness- simple comfort measures; acknowledging a photo; Permission to examine Acknowledge inconvenience and discomfort Discussion after patient dressed Good communication skills“You, as a person, are worthy of my care and attention”
    65. 65. ompassionCChochinov BMJ 2007; 335: 184-187 Extending care beyond the intellectual level Developed and shaped by life experience Something that we feel Awareness of suffering and a wish to relieve it Non-physical communication
    66. 66. ialogueDChochinov BMJ 2007; 335: 184-187 Formal psychotherapeutic approaches Getting to know the patient- hobbies; family; beliefs; previous exposure to illness; what isimportant in their life Acknowledging fear, distress Identifying significant others who can support
    67. 67. VideoCleveland Clinic
    68. 68. The secret of the care ofthe patient is in caring forthe patientDr Francis Peabody 1927
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