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Workforce Mobilisation<br />Steven Feldman<br />KnowWhere Consulting<br />
Who is already using some form of mobile working?<br />
Is 2010 the tipping point for mobile workforces in Local Government?<br />
Agenda<br />What do we mean by workforce mobilisation?<br />Is it more than putting a mobile phone in someone’s pocket?<br...
Workforce mobilisation isn’t<br />
Issuing mobile phones<br />
New high tech clipboards<br />
Home working<br />
Taking your office with you!<br />
Although it may include some or all of these!<br />
Workforce mobilisation is<br />“creating new business processes and workflows that support field based operations to deliv...
Mobile Nirvana<br />‘End to end business processes that are optimised for and not constrained by the mobility needs of the...
Highways<br />Opportunities<br />“Most highways activity takes place in the field”<br />
Scheduled maintenance workflow<br />Plan Inspections<br />Inspect & Report<br />Assess & Schedule Work<br />Work<br />Insp...
Reactive maintenance workflow<br />Assessed<br />Inspect & Report<br />Assess & Schedule Work<br />Request initiated<br />...
Inspections<br />
Works orders<br />
Real time rescheduling and routing<br />“Getting people and materials to the right place at the right time and adapting sc...
Field based job initiation<br />
TMA notices and updates<br />
In a challenging financial environment<br />“managers need confidence that investments will deliver anticipated returns”<b...
Local GovernmentMobility Benefits<br />
Benefits<br />Service Quality<br />Productivity<br />Employee Satisfaction<br />Cost Reduction<br />Environment<br />
“this results in significant time and cost savings, and enables us to improve our customer service and response times.”<br...
Productivity<br />“By taking the system into the field users can see greater advantages across data sharing, data access a...
Employee satisfaction<br />“People can spend more time in the field without losing contact with the office”<br />“Home wor...
Cost reduction<br />“If there are fewer people on average going into the office, property estates can be rationalised”<br ...
Environmental<br />“If a building can be disposed of, so can its carbon overhead”<br />“Reducing mileage travelled will sa...
Some topics for consideration<br />
?<br />Which applications?<br />Business process design<br />Communications<br />Costs<br />Availability<br />Reliability<...
But most importantly<br />“You need a workforce mobilisation strategy”<br />
Discuss in the Workshop this afternoon<br />
Thank You<br />
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Workforce mobilisation in highways

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Presentation at Exor Knowledge Days, 2010

Realising the benefits of mobile working in highways maintenance requires process changes more than technology. This presentation explores some of the challenges and opportunities.

More on Exor at http://www.exorcorp.com

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Transcript of "Workforce mobilisation in highways"

  1. 1. Workforce Mobilisation<br />Steven Feldman<br />KnowWhere Consulting<br />
  2. 2. Who is already using some form of mobile working?<br />
  3. 3. Is 2010 the tipping point for mobile workforces in Local Government?<br />
  4. 4. Agenda<br />What do we mean by workforce mobilisation?<br />Is it more than putting a mobile phone in someone’s pocket?<br />Opportunities for workforce mobilisation in Highways<br />Benefits<br />Some topics for consideration<br />
  5. 5. Workforce mobilisation isn’t<br />
  6. 6. Issuing mobile phones<br />
  7. 7. New high tech clipboards<br />
  8. 8. Home working<br />
  9. 9. Taking your office with you!<br />
  10. 10. Although it may include some or all of these!<br />
  11. 11. Workforce mobilisation is<br />“creating new business processes and workflows that support field based operations to deliver improved levels of service, productivity, employee satisfaction and cost savings”<br />
  12. 12. Mobile Nirvana<br />‘End to end business processes that are optimised for and not constrained by the mobility needs of the workforce”<br />“Process tasks when and where it will be most efficient”<br />
  13. 13. Highways<br />Opportunities<br />“Most highways activity takes place in the field”<br />
  14. 14. Scheduled maintenance workflow<br />Plan Inspections<br />Inspect & Report<br />Assess & Schedule Work<br />Work<br />Inspect/Audit<br />Schedule next action<br />Mobility opportunity<br />
  15. 15. Reactive maintenance workflow<br />Assessed<br />Inspect & Report<br />Assess & Schedule Work<br />Request initiated<br />Work<br />Inspect/Audit<br />Reactive maintenance can be blended with planned<br />Time & Location are the linking factors<br />Mobility opportunity<br />
  16. 16. Inspections<br />
  17. 17. Works orders<br />
  18. 18. Real time rescheduling and routing<br />“Getting people and materials to the right place at the right time and adapting schedules in real time”<br />
  19. 19. Field based job initiation<br />
  20. 20. TMA notices and updates<br />
  21. 21. In a challenging financial environment<br />“managers need confidence that investments will deliver anticipated returns”<br />
  22. 22. Local GovernmentMobility Benefits<br />
  23. 23. Benefits<br />Service Quality<br />Productivity<br />Employee Satisfaction<br />Cost Reduction<br />Environment<br />
  24. 24. “this results in significant time and cost savings, and enables us to improve our customer service and response times.”<br />“provide updates to the member of the public who recorded the fault within a far shorter time frame.”<br />
  25. 25. Productivity<br />“By taking the system into the field users can see greater advantages across data sharing, data access and data accuracy.”<br />“In the short time we’ve introduced the system we’ve seen a dramatic improvement in productivity from our crews as they are allocated jobs according to location and the stock amount they have onboard”<br />
  26. 26. Employee satisfaction<br />“People can spend more time in the field without losing contact with the office”<br />“Home working and job sharing are easily integrated with mobile working” <br />“Wasted time, poor communications, duplication is very frustrating and demotivating”<br />
  27. 27. Cost reduction<br />“If there are fewer people on average going into the office, property estates can be rationalised”<br />“Less journeys would mean lower fuel and vehicle costs” <br />
  28. 28. Environmental<br />“If a building can be disposed of, so can its carbon overhead”<br />“Reducing mileage travelled will save fuel, money and the environment”<br />
  29. 29. Some topics for consideration<br />
  30. 30. ?<br />Which applications?<br />Business process design<br />Communications<br />Costs<br />Availability<br />Reliability<br />Coverage<br />People Issues<br />Hardware<br />Ruggedised laptops<br />Handhelds<br />Custom devices<br />GPS<br />Storage<br />Cameras<br />
  31. 31. But most importantly<br />“You need a workforce mobilisation strategy”<br />
  32. 32. Discuss in the Workshop this afternoon<br />
  33. 33. Thank You<br />
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