Workforce mobilisation in highways

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Presentation at Exor Knowledge Days, 2010 …

Presentation at Exor Knowledge Days, 2010

Realising the benefits of mobile working in highways maintenance requires process changes more than technology. This presentation explores some of the challenges and opportunities.

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Transcript

  • 1. Workforce Mobilisation
    Steven Feldman
    KnowWhere Consulting
  • 2. Who is already using some form of mobile working?
  • 3. Is 2010 the tipping point for mobile workforces in Local Government?
  • 4. Agenda
    What do we mean by workforce mobilisation?
    Is it more than putting a mobile phone in someone’s pocket?
    Opportunities for workforce mobilisation in Highways
    Benefits
    Some topics for consideration
  • 5. Workforce mobilisation isn’t
  • 6. Issuing mobile phones
  • 7. New high tech clipboards
  • 8. Home working
  • 9. Taking your office with you!
  • 10. Although it may include some or all of these!
  • 11. Workforce mobilisation is
    “creating new business processes and workflows that support field based operations to deliver improved levels of service, productivity, employee satisfaction and cost savings”
  • 12. Mobile Nirvana
    ‘End to end business processes that are optimised for and not constrained by the mobility needs of the workforce”
    “Process tasks when and where it will be most efficient”
  • 13. Highways
    Opportunities
    “Most highways activity takes place in the field”
  • 14. Scheduled maintenance workflow
    Plan Inspections
    Inspect & Report
    Assess & Schedule Work
    Work
    Inspect/Audit
    Schedule next action
    Mobility opportunity
  • 15. Reactive maintenance workflow
    Assessed
    Inspect & Report
    Assess & Schedule Work
    Request initiated
    Work
    Inspect/Audit
    Reactive maintenance can be blended with planned
    Time & Location are the linking factors
    Mobility opportunity
  • 16. Inspections
  • 17. Works orders
  • 18. Real time rescheduling and routing
    “Getting people and materials to the right place at the right time and adapting schedules in real time”
  • 19. Field based job initiation
  • 20. TMA notices and updates
  • 21. In a challenging financial environment
    “managers need confidence that investments will deliver anticipated returns”
  • 22. Local GovernmentMobility Benefits
  • 23. Benefits
    Service Quality
    Productivity
    Employee Satisfaction
    Cost Reduction
    Environment
  • 24. “this results in significant time and cost savings, and enables us to improve our customer service and response times.”
    “provide updates to the member of the public who recorded the fault within a far shorter time frame.”
  • 25. Productivity
    “By taking the system into the field users can see greater advantages across data sharing, data access and data accuracy.”
    “In the short time we’ve introduced the system we’ve seen a dramatic improvement in productivity from our crews as they are allocated jobs according to location and the stock amount they have onboard”
  • 26. Employee satisfaction
    “People can spend more time in the field without losing contact with the office”
    “Home working and job sharing are easily integrated with mobile working”
    “Wasted time, poor communications, duplication is very frustrating and demotivating”
  • 27. Cost reduction
    “If there are fewer people on average going into the office, property estates can be rationalised”
    “Less journeys would mean lower fuel and vehicle costs”
  • 28. Environmental
    “If a building can be disposed of, so can its carbon overhead”
    “Reducing mileage travelled will save fuel, money and the environment”
  • 29. Some topics for consideration
  • 30. ?
    Which applications?
    Business process design
    Communications
    Costs
    Availability
    Reliability
    Coverage
    People Issues
    Hardware
    Ruggedised laptops
    Handhelds
    Custom devices
    GPS
    Storage
    Cameras
  • 31. But most importantly
    “You need a workforce mobilisation strategy”
  • 32. Discuss in the Workshop this afternoon
  • 33. Thank You