Allowing content to accumulate from different people over time Firms can exploit the value of social software to help link individuals and teams divided by geography, time-zones or culture, and capitalise on the power of a team’s shared expertise ERP, CRM systems failure Online communities Wisdom of crowds the best tech solutions are not the ones that the company provides for you, but that you can get for free on the Internet if people have something that would be helpful, they're usually happy to share it with you. You have these doses of altruism you're throwing your question out to the organisation.
Millennials and Gen Y are comfortable with social media which means that firms will need to adopt social business tools Look for “good” employers (social conscience, employee focused…) Are skeptical and question rhetoric, jargon… Want fewer work hours with more flexibility for how/where/when work is done Focus on ‘middle management’ - show them how it can help them run teams and promote their capability
People must learn to manage these risks and challenges, as with previous “new” technologies Value of Enterprise 2.0 social business tools evident once they are embedded within work practices By aggregating the simple actions of large groups, it is possible to create shared value email, intranet, Document Management Systems wary of new KM/IT approaches which overlap with existing solutions add to a blog contribute to a wiki update their profile status
BBC - intranet search was incredibly frustrating.... They realized they could refine their intranet search and make it better formed forum discussion groups. You can ask anyone on the BBC network a question, and anyone can answer you. You can ask, &quot;Where does this information exist?&quot; Someone will say, &quot;It's right here,&quot; and they'd provide a link or provide an attachment. It's a way to let people be helpful to each other CIA Before, they had no way to find people in different intelligence organizations who were working on the same things or who were experts in something they were working on. Now, they can reach out and find people who are valuable, not only in the CIA, but in the FBI and the NSA. There might be a colleague out there who would be useful to you, if you knew about them. Now there's an actual tie. CISCO - What used to be &quot;me&quot; is now &quot;we“ The goal is to get more products to market faster ... Fifteen minutes and one week to get a [business] plan that used to take six months!&quot;
Better knowledge flows across dispersed teams Making regular ongoing online discussions, not documents, the focal element
As the pace of innovation increases you need
Firms can exploit the value of social software to help link individuals and teams divided by geography, time-zones or culture, and capitalise on the power of a team’s shared expertise E-mail issues ERP, CRM systems failure Online communities Wisdom of crowds the best tech solutions are not the ones that the company provides for you, but that you can get for free on the Internet it's broadcast search if people have something that would be helpful, they're usually happy to share it with you. You have these doses of altruism you're throwing your question out to the world.
In the scope do we need to say what we carried out and what we didn’t do. Where are the obvious holes and blockages?
Gen Y and Millennial have reduced tolerance for conventional hierarchy/structure and less patience for traditional databases and top-down applications a part of people's job will be about enterprise-level helpfulness which will become part of the culture Most big organisations are aware of the phenomenon. There's a shift in perspective required It will be a quiet, subtle transformation Increased focus on developing information retrieval and knowledge sharing interfaces that meets users specific needs and behaviours that will summarise and deliver relevant results
Enterprise 2.0: the use of social tools within an organisation Steve Perry Knowledge and Information Management Adviser 13 May 2010
Applying Web 2.0 social tools (wikis, blogs, microblogging, tags) and processes to business situations within the organisation
Building intuitive, collaborative tools and solutions that let people work in a flexible way
Not imposing too much structure and allowing collaboration and knowledge sharing to flourish
Building social business networks around key organisational focus areas (clients, sectors)
The Three Generations The wi-fi generation Gen Y and Millennials (born 1980+ ) The sci-fi generation Gen X (born 1965-1979) The hi-fi generation Baby Boomers (born 1946-1964)
The Enterprise 2.0 Knowledge Pyramid Simple tools to bookmark news items allowing users to organise their information. This filtered sub-set of information can be used to contribute to discussions. When actionable knowledge is identified it can be added to a wiki-based collaboration tool. The top layer ties everything together and makes it easy for an individual to manage, track and participate. Personal home page Wikis/ blogs RSS newsfeeds internal / external sources