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Interpersonal communication
 

Interpersonal communication

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Leonard Abram You Teach Chapter 1

Leonard Abram You Teach Chapter 1

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    Interpersonal communication Interpersonal communication Presentation Transcript

    • LEONARD STEVE ABRAM
      • INTERPERSONAL COMMUNCATION IS THE VERBAL AND NONVERBAL INERACTION BETWEEN TWO (OR SOMETIMES MORE THAN TWO) INTERDEPENDENT PEOPLE.
      • INTERPERSONAL COMMUNICATION IS SOMETHING YOU DO EVERYDAY:
        • TALKING WITH COWORKERS
        • GIVING OR RESPONDING TO A COMPLIMENT
        • MAKING NEW FRIENDS
        • ASKING FOR A DATE
        • COMMUNICATING THROUGH INSTANT MESSAGING
        • MAINTAINING AND REPAIRING RELATIONSHIPS
        • BREAKING OFF RELATIONSHIPS
        • APPLYING FOR A JOB
        • GIVING DIRECTIONS
        • PERSUADING A SUPERVISOR
      • INTERPERSONAL COMMUNICATION IS A PRACTICAL ART.
      • EFFECTIVENESS IN YOUR PERSONAL, SOCIAL AND PROFESSIONAL LIFE LARGELY DEPENDS ON YOUR INTERPERSONAL KNOWLEDGE AND SKILLS.
      • 1001 PEOPLE OVER 18 SURVEYED:
        • 53% FELT THAT A LACK OF EFFECTIVE COMMUNICATION CAUSED MARRIAGE FAILURE.
        • A WALL STREET JOURNAL ARTICLE REPORTED THAT COMMUNICATION AND INTERPERSONAL SKILLS WAS RANKED VERY IMPORTANT IN HIRING DECISIONS.
      • OFFER A KEY CAREER ADVANTAGE IN THE NEXT CENTURY
      • PLAY AN IMPORTANT ROLE IN PREVENTING WORKPLACE VIOLENCE
      • REDUCE MEDICAL MISHAPS
      • GOOD COMMUNICATORS ARE BORN, NOT MADE.
      • THE MORE YOU COMMUNICATE, THE BETTER AT IT YOU WILL BE.
      • IN YOUR INTERPERSONAL COMMUNICATIONS, A GOOD GUIDE TO FOLLOW IS TO BE OPEN, EMPATHETIC, AND SUPPORTIVE AS YOU CAN BE.
      • THE BEST GUIDE TO FOLLOW WHEN COMMUNICATING WITH PEOPLE FROM OTHER CULTURES IS TO IGNORE THE DIFFERENCES AND TREAT THE OTHER PERSON JUST AS YOU’D TREAT MEMBERS OF YOUR OWN CULTURE.
      • FEAR OF MEETING NEW PEOPLE IS DETRIMENTAL AND MUST BE ELIMINATED
      • WHEN THERE IS CONFLICT, OUR RELATIONSHIP IS IN TROUBLE.
      • ALL SIX STATEMETNS ARE GENERALLY FALSE.
      • Effective communication is a learned skill.
      • It’s not the amount of communication, but the quality that matters. It’s important to follow principles of effectiveness.
      • Each interpersonal situation is unique.
      • People from different cultures will often attribute different meanings to a message.
      • Many people are nervous at meeting new people, especial if these people are in authority,. Managing, not eliminating fear will enable you to become effective.
      • All meaningful relationships experience conflict. Relationships are not in trouble when there is conflict, dealing with conflict ineffectively can damage the relationship.
      • FACE-TO-FACE
          • VISUAL APPEARANCE COMMUNICATES WHO YOU ARE.
          • YOU COMPETE FOR THE SPEAKER’S TURN
          • CONTEXT HAPPENS AS IT HAPPENS, YOU HAVE LITTLE CONTROL OVER THE CONTEXT ONCE YOU ARE IN A COMMUNICATION SITUATION.
          • SPOKEN WORD WITH GESTURES, EYE CONTACT, ACCENT, AND OTHER NONVERBAL CUES.
          • MESSAGES ARE TEMPORARY UNLESS RECORDED
      • CMC
          • YOU PRESENT THE SELF YOU WANT OTHERS TO SEE.
          • IT’S ALWAYS YOUR TURN; SPEAKER TIME IS UNLIMITED; YOU CAN’T BE INTERRUPTED.
          • YOU CAN MORE EASILY CHOOSE THE TIMING-WHEN YOU WANT TO RESPOND.
          • WRITTEN WORDS IN PURELY TEXT-BASED CMC.
          • MESSSAGES ARE PERMANENT UNLESS ERASED.
          • CMC USES A LOT OF ABBREVIATIONS.
      • INTERPERSONAL COMMUNICATION INVOLVES THE EXCHANGE OF BOTH VERBAL AND NONVERBAL MESSAGES.
          • WORDS
          • FACIAL EXPRESSIONS
          • EYE CONTACT
          • BODY POSTURE
          • MESSAGES ARE RECEIVED THROUGH SENSE OF HEARING, VISION, TOUCH.
          • EVEN SILENCE SENDS INTERPERSONAL MESSAGES.
      • FACE-TO-FACE
          • OTHER STUDENTS
          • FAMILY OR FRIENDS OVER DINNER
          • TRADE SECRETS WITH INTIMATES
      • ONLINE COMPUTER-MEDIATED COMMUNICATION (CMC)
          • FACEBOOK
          • TWITTER
          • LINKED IN
      • LINEAR VIEW (Face to Face)
          • SPEAKER->LISTENER->SPEAKER->LISTENER
      • INTERACTIONAL VIEW (Face to Face)
          • SPEAKER->LISTENER
          • LISTENER->SPEAKER
      • TRANSACTIONAL VIEW (Face to Face)
        • SPEAKER/LISTENER↔SPEAKER/LISTENER
      • TRANSACTIONAL VIEW (CMC)
        • SPEAKER/LISTENER↔COMPUTER
      • INTERSONAL INTERACTION : Communication between two people
        • Related areas: Psychology, education, linguistics, counseling
      • HEALTH COMMUNICATION: Communication between health professional and patient and between the health profession and the public.
        • Related areas: Medicine, psychology, counseling, health care
      • FAMILY COMMUNICATION: Communication within the nuclear or extended family system.
        • Related areas: Sociology, psychology, family studies, social work.
      • INTERCULTURAL COMMUNICATION: Communication between members of different nationalities, religions, genders, and generations.
        • Related areas: Anthropology, sociology, cultural studies, business.
      • BUSINESS AND ORGANIZATIONAL COMMUNICATION: Communication among workers in an organizational environment.
        • Related areas: Business, management, public relations, computer science.
      • SOCIAL AND PERSONAL RELATIONSHIP: Communication in close relationship such as friendship and love.
        • Related areas: Psychology, sociology, anthropology, family studies.
      • BETWEEN TWO OR MORE INTERDEPENDENT INDIVIDUALS
      • INHERENTLY RELATIONAL
      • CONTINUUM FROM RELATIVELY PERSONAL TO INTIMATE
      • BOTH VERBAL AND NON-VERBAL
      • TAKES PLACE FACE-TO-FACE AS WELL AS ON THE INTERNET
      • RANGE FROM EXTREMELY INEFFECTIVE TO EXTREMELY EFFECTIVE.
      • SOURCE-RECEIVER CONCEPT: SEND AND RECEIVE MESSAGES SIMULTANEOUSLY.
      • ENCODING-DECODING: PUTTING MEANING INTO VERBAL AND NON-VERBAL MESSAGES AND DERIVING MEANING FROM MESSAGES RECEIVED.
      • SIGNALS THAT SERVE AS STIMULI. METAMESSAGES: MESSAGES ABOUT MESSAGES
      • FEEDBACK: MESSAGES SENT BACK BY THE RECEIVER TO THE SOURCE.
      • FEEDFORWARD: MESSAGES THAT PREFACE OTHER MESSAGES AND ASK THAT THE LISTER APPROACH FUTURE MESSAGES IN A CERTAIN WAY.
      • CHANNELS: MEDIA THROUGH WHICH MESSAGES PASS AND WHICH ACT AS A BRIDGE BETWEEN SOURCE AND RECEIVER.
      • NOISE IN THE INEVITABLE PHYSICAL, PHYSIOLOGICAL, PSYCHOLOGICAL, AND SEMANTIC INTERFERANCE THAT DISTORTS MESSAGES.
      • CONTEXT IS THE PHYSICAL , SOCIAL-PSYCHOLOGICAL, TEMPORAL, AND CULTURAL ENVIRONMENT.
      • ETHICS IS THE MORAL DIMENSION OF COMMUNICATION.
      • COMPETENCE IS THE KNOWLEDGE OF AND ABILITY TO USE EFFECTIVELY YOUR OWN COMMUNICATION SYSTEM.
      • TRANSACTIONAL PROCESS: A PROCESS, AN ONGOING EVENT IN WHICH THE LEMENTS ARE INTERDEPENDENT.
      • PURPOSEFUL: TO LEARN, RELATE, INFLUENCE, PLAY AND HELP.
      • AMBIGUOUS: ALL MESSAGES ARE POTENTIALLY AMBIGUOUS. DIFFERENT PEOPLE WILL DERIVE DIFFERENT MEANING FROM THE SAME MESSAGE.
      • INTERPERSONAL RELATIONSHIPS MAY BE SYMMETRICAL OR COMPLEMENTARY: THEY MAY STIMULATE SIMILAR OR DIFFERENT BEHAVIOR PATTERNS.
      • INTERPERSONAL COMMUNCATION REFERS TO BOTH CONTENT AND RELATIONSHIP BETWEEN PARTICIPANTS.
      • INTERPERSONAL COMMUNICATION IS PUNCTUATED: EVERYONE SEPARATES COMMUNICATION SEQUENCES INTO STIMULI AND RESPONSES ON THE BASIS OF HIS OR HER PERSPECTIVE.
      • INTERPERSONAL COMMUNICATION IS INEVITABLE, IRREVERSIBLE, AND UNREPEATABLE.
      • THAT IS, WHEN IN AN INTERACTIONAL SITUATION:
        • YOU CANNOT NOT COMMUNICATE;
        • YOU CANNOT UN COMMUNICATE;
        • AND YOU CANNOT REPEAT EXACTLY A SPECIFIC MESSAGE
      • DeVito, Joseph A. The Interpersonal Communication Book. Boston: Pearson Education, Inc., 2009. Print.