We're engaging - the role of social media & Apps in running services

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How one housing organisation uses technology and social media to engage with its customers.

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  • Thanks for sharing your slides it is good to see the customer experience and it 's being handled
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We're engaging - the role of social media & Apps in running services

  1. 1. We’re engagingThe role of social media and Apps in running services
  2. 2. A few nuggets for you…
  3. 3. We need more engagement!• Website usage• Social networks• Smartphone App• E-bulletin
  4. 4. accessibility
  5. 5. accessibility
  6. 6. social media nuggets • PR • Customer complaints • Positive feedback • Increased engagement • Help and support • Brand Management
  7. 7. We’re engaging but we’re notmarried yet
  8. 8. thank you for listeningstevef2412steve.finegan@northwardshousing.co.ukwww.northwardshousing.co.uk

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