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Community Engagement
 

Community Engagement

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Sander W G van der Waal from OSS Watch discussing community engagement between UK University/Higher Education users and open source projects

Sander W G van der Waal from OSS Watch discussing community engagement between UK University/Higher Education users and open source projects

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    Community Engagement Community Engagement Presentation Transcript

    • Community Engagement Sander van der Waal Development Officer - OSS Watch http://www.oss-watch.ac.uk [email_address]
    • Agenda
      • OSS Watch
      • Engagement with Hadoop
      • Community
      • Shameless plug
    • About OSS Watch http://www.oss-watch.ac.uk
    • OSS Watch – what we do
      • Advice on all things open source
      • Services
        • Consultancy, events, presentations, community development
      • Publications
        • Briefing notes, surveys, case studies, blog posts
      • Free to UK Higher and Further Education
    • Engagement with Hadoop How many of you have experienced these issues with Hadoop?
      • Deployment issues
      • Applying it to a specific use case
      • Customising locally
    • Engagement with Hadoop How many of you are engaging with the Hadoop community to solve your problems?
      • Ask on the mailing list
      • Contribute your solution
      • Customisation / new functionality
    • "The real value of open source software is that it allows communities to work together and solve problems" - Irving Wladawsky-Berger, Head of IBM's e-business on demand initiative http://www.itconversations.com/shows/detail495.html Community
    • Who is this “community”?
      • Users
        • Students, researchers , Institutional IT staff, Commercial IT staff
      • Contributors
        • Students, researchers , Institutional IT staff, Commercial IT staff
      • Maintainers
        • Students, researchers, Institutional IT staff, Commercial IT staff
    • Why does this community care?
      • Open source is driven by user need
        • Without user feedback the project is blind
      • Assisting users ensures the user community expands
        • A large user community becomes self supporting
      • Some users become contributors
      • Some contributors become maintainers
      • Users = sustainability
    • Long term sustainability
      • It's all about the users
        • no users means no contributors
        • no contributors means no developers
        • no developers means no development
        • no development means no future prospect of attracting users
      • No users means no business opportunities
      • No business justification means no development
      • No users means no project
    • Engaging with the community Evangelism Requirements Support Bugs Use Documentation Design Code Contribute Strategy Legal Oversight Manage
    • Community only needs four tools
      • Coordination through collaboration
        • Web site
            • http://hadoop.apache.org or http://hadoop.a.o/sub_project
        • Communication
            • Hadoop mailing lists
        • Issue Tracker
            • http://issues.apache.org/jira/browse/HADOOP
        • Version Control
            • Publicly accessible Subversion repository
    • Mailing Lists / Forums
      • Asynchronous (Supports geographic distribution)
      • Decision making
      • Problem solving
      • Support
      • Project Memory (Archives)
        • Don't repeat yourself
        • Don't forget why a decision was made
        • Prior art record
    • Communications (forums / mailing lists)
      • New user support
        • Installation
        • Customisation
        • Course development
        • Course delivery
      • Developer support
        • Design
        • Implementation
      • Maintainers
        • Strategy
        • Legal
    • Issue Tracker
      • Project planning
        • What will be done
        • What may be done
        • What will not be done
      • IPR management
        • Who contributed what
    • Benefits - Long term sustainability
      • Do you have skill retention plans?
        • “We've just lost our team for the second time in a year”
      • Do you have local customisations?
        • Are they compatible with future version of Hadoop?
      • Can you upgrade quickly and cheaply?
        • “ we made a decision not to upgrade”
        • “ we tried to upgrade but....”
    • Local specialisation
      • Engaging with external community extends and preserves project memory beyond internal staff
      • Allowing local installations to diverge from new developments can be dangerous
      • Local customisations should be contributed back
      • It's cheaper for you and helps secure the future of the project
    • What about regional communities?
      • Sub-optimal as limited expertise
        • May not contain Hadoop committers
      • Can be more “comfortable”
      • Makes physical meetings easier
      • Can be effective “first level support”
        • But be aware of allowing bad practice to go unchecked
    • Regional support caveats
      • Public archives of lists
      • Open subscription
        • Encourage commercial participants
      • If regional expertise is unsure defer to the official project support
      • Don't duplicate effort
        • Point to and contribute to central resources
    • Shameless plug: OSS Watch Conference
      • TransferSummit/UK 2010
      • 24/25 June 2010 - Keble College, Oxford
      • Open innovation / Case studies / Business and Community
      • Improve collaboration between academia and business
      http://www.transfersummit.com
    • Shameless plug: OSS Watch BarCamp
      • 26 June 2010 – University Club, Oxford
      • Interactive informal discussions and meetups
      • Find out about each other's OSS projects
      • BarCamp >> active participation encouraged
    • Come along!
      • http://www.oss-watch.ac.uk
      • [email_address]