Non – verbal communication

793 views

Published on

Published in: Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
793
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
104
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Non – verbal communication

  1. 1. NON – VERBAL COMMUNICATION<br />
  2. 2. Function <br />Forms<br />Cultural Differences<br />
  3. 3.
  4. 4. DID YOU KNOW<br />
  5. 5. The impact of message is:<br />
  6. 6. ONLY<br />7% verbal<br />
  7. 7. 38% vocal (tone of voice, inflection)<br />
  8. 8. and 55% non-verbal<br />
  9. 9. Forms<br />
  10. 10. Body Language…<br />
  11. 11. Paralanguage…<br />
  12. 12. Space Language…<br />
  13. 13. Body Language<br />Have you ever heard anyone said:<br />‘His action spoke so loudly <br />I couldn`t hear <br />what he said!’<br />
  14. 14.
  15. 15. Humans produce UP TO<br />700,000differentsigns.<br />
  16. 16. The face is capable of over 250,000expressions<br />
  17. 17. There are <br />5,000distinct <br />HAND gestures<br />
  18. 18. There are catalogued 1,000 different POSTURESand their accompanying GESTURES<br />
  19. 19. Human perceived 82% of the information by the eyes<br />
  20. 20.
  21. 21. There are three ways…<br />
  22. 22. As a directreplacementfor words<br />
  23. 23. As a reinforcementof our words<br />
  24. 24. As a mirror of our inner emotions and attitudes<br />
  25. 25. NONVERBAL BEHAVIOR INTERPRETATION<br />Evaluation, thinking <br />
  26. 26. Doubt, lying <br />
  27. 27. Frustration, apprehension <br />
  28. 28. Anticipation<br />
  29. 29. Readiness, aggression <br />
  30. 30. Dejection <br />
  31. 31. Defensiveness <br />
  32. 32.
  33. 33. <ul><li>Can I help?
  34. 34. Trust me!
  35. 35. You’re in good hands!
  36. 36. Let me give you a helping hand.</li></li></ul><li><ul><li>I know you!
  37. 37. Look at that!
  38. 38. Great to see you!</li></li></ul><li><ul><li>So tell me more!
  39. 39. Things are going badly.
  40. 40. I’m thinking.</li></li></ul><li>CULTURAL DIFFERENCES<br />
  41. 41. GESTURES AROUND THE WORLD<br />EGYPT<br />Be Patient!<br />ITALY<br />What exactly do you mean?<br />GREECE<br />That`s just perfect!<br />
  42. 42. This is ‘good’ to Westerners,‘one’ to Italians,‘five’ to Japanese and ‘up yours’ to Greeks.<br />
  43. 43. Showing this American gesture is a jailable offence in<br />Italy<br />
  44. 44. ‘OK’ to a Western,‘money’ to a Japanese, ‘zero’ to the French and<br />INSULTING<br />to the <br />Turks and Brazilians!<br />
  45. 45. So What Does It All Mean?<br />
  46. 46. It`s the most important.<br />
  47. 47. Body language is important…<br />
  48. 48. Messages are more believable…<br />
  49. 49. Emotions are communicated by cues<br />
  50. 50. NOW YOU KNOW<br />
  51. 51. Bibliography<br />Pease, A., Pease B. (2004) The Definitive Book of Body Language. New York: Bantam Dell<br />http://psychology.about.com<br />

×