Restaurant Customer Satisfaction Survey

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    Restaurant Customer Satisfaction Survey - Presentation Transcript

    1. Restaurant Customer Satisfaction Survey Sterizon Confidential Sterizon, LLC www.sterizon.com [email_address] 404.704.0796
    2. Customer Surveys/Feedbacks
      • Most valuable asset of any business is its customers.
      • Businesses always want to see their customers come back for more service and businesses want to constantly evaluate what their customers think about their service.
      • A satisfied customer almost always bound to come back thus improving the customer retention and loyalty.
      • Restaurant Owners:
      • Why ask the customer to go online and take a guest survey?
      • Why ask the customer to call a number to leave feedback?
      • Why have the customer write their feedback on a paper survey card which may never make it to the top management?
      • These surveys suffer from very poor response rates and staleness. There is an easy, efficient and effective solution…
      Sterizon Confidential
    3. Customer Surveys/Feedbacks using Sterizon wiZit Device
      • Sterizon wiZit
        • Lets the Customer enter survey/feedback data directly into the Sterizon wiZit
      • Highly customizable Survey Forms, Fields, and Content.
      • Multi-location Chain Businesses can customize Survey Forms down to a specific Business Location.
      • Data validation and error checking is done immediately up on submission.
      • Dashboards and Analytics to assist in analyzing what customers are saying.
      • Business owner can view, analyze and act on the customer feedback using secure online Web Portal .
      Sterizon Confidential
    4. Sterizon wiZit
      • Sterizon wiZit is the first of its kind compact, wireless, portable data collection Wi-Fi device. Features include:
        • LCD screen and full QWERTY keyboard with backlight.
        • Rechargeable battery which provides up to 4 hours of continuous use.
        • Flip open design.
        • Ultra light weight and weights less than 6 ounces. 3.5” x 2.5” x 1.0” in dimensions.
      Sterizon Confidential View online demo videos on wiZit at: http://www.sterizon.com/wihome/wizit.php
    5. Benefits
      • Lets the Customer enter feedback directly into the Sterizon wiZit Wi-Fi device.
      • Customer responses are kept Safe, Secure and Confidential from unauthorized users.
      • Significantly higher customer response rates.
      • Know unfiltered, legitimate, first hand information of what your customers are saying.
      • Understand your customers before others do in the Social Media and Review sites.
      • Wide array of standard and custom survey fields supported.
      • Monitor the Service Associate performance using Customer Feedback.
      • Customer Information is never stored locally on the device.
      • Ability to quickly adapt to ever changing needs of today's businesses.
      • Historical view of responses. Measure and analyze the guest satisfaction levels.
      • Go Green by saying goodbye to paper based survey cards!
      Sterizon Confidential
    6. Survey Analytics Sterizon Confidential Learn more about wi Survey at: http://www.sterizon.com/wihome/products.php
    7. Pricing & Reseller Program Sterizon Confidential
      • Pricing:
      • Your monthly subscription cost depends on the following two factors: How may Sterizon wiZit devices do you need? (See our FAQ on this)
      • What products (like wiSignup, wiSurvey, wiTweet etc) do wish to subscribe for?
      • http://www.sterizon.com/wihome/pricing.php
      • Reseller:
      • The Sterizon "Value Added Reseller" program is available to email marketing providers, Mobile/SMS marketing providers, marketing and ad agencies, design companies, and technology integration companies. The Sterizon Reseller Program gives you greater control over Sterizon product offerings, pricing and profits, and customer billing.
      • http://www.sterizon.com/wihome/reseller.php
    8. More Information Sterizon Confidential Contact Information: Sterizon, LLC www.sterizon.com [email_address] 404.704.0796
        • For more information and Product videos & Prices, please visit our website at: www.sterizon.com
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