Sheffield University Student Visit #2

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Sheffield University Student Visit, 8 November 2012

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Sheffield University Student Visit #2

  1. 1. Stephen Town, Director of Information & University Librarian Welcome & Overview Sheffield University Students 8th November 2012
  2. 2. Programme 1300-1345 Director’s overview 1345-1415 Liaison & relationships 1415-1515 Buildings, services & tour 1515-1545 Digital library developments 1545-1600 Final questions
  3. 3. Director’s Summary • University Context • Information Directorate • Information Strategy • Performance & Quality • Current issues
  4. 4. UNIVERSITY CONTEXT
  5. 5. • Founded 1963 • UK top fifteen; RAE 8th; World 103rd; newly Russell Group; White Rose; WUN • 15,265 students • >30 Departments in humanities, social sciences, science • Campus growth – Heslington East • Collegiate and inclusive The University
  6. 6. • > 1m items • >100 staff • Archives extensive & unique • Developing digital library expertise • Director of Library & Archives 2007; Director of Information 2009 • Part of a broader Information Directorate The University Library
  7. 7. Borthwick & Burton • Borthwick Institute for Archives founded in 1952 as a forerunner of the University • Raymond Burton Library for Humanities Research opened in 2003 • Archives moves from its city centre location to an extension to the Raymond Burton Library in 2005 and incorporated as Library & Archives
  8. 8. Branch Libraries & beyond • York Minster: the oldest and largest Cathedral Library in the country – Operated under a unique partnership between the Dean & Chapter and the University of York • King’s Manor Library – Both Grade One listed locations • Associations with – The Railway Museum – Yorkshire Country House Partnership – York Museums Trust
  9. 9. • Directorate reorganised in 2010/11 • Aims: – Support the Director in strategy fulfillment – Ability to offer joined up services, particularly in new user facilities – Better structured to deliver University Information Strategy Information Directorate
  10. 10. Senior Management Structure
  11. 11. Library Finance • Staff (50%) – Numbers 150; 100 fte – Cost £3.6m • Content (40%) – Books etc £0.9m – Serials etc £2.3m • Other expenditure (10%) £0.4m Income (£0.4m), capital (£25m+) & new fees (£0.4m)
  12. 12. Governance structure
  13. 13. INFORMATION STRATEGY
  14. 14. University Plan 1 “A world leader in the creation of knowledge…the sharing of knowledge … and the application of knowledge” “We are custodians of knowledge …”
  15. 15. University Plan 2 “1.2 Information technology plays an increasingly important role … academic excellence will increasingly depend on implementing technological innovation … [for] learning … research … and multidisciplinary collaboration”
  16. 16. New Information Strategy • Existing Information Strategy covers period 2008-2013 • Information Strategy Group approved renewal for a new strategy to cover 2013- 2018 • Delivery of first draft of strategy due in December 2012
  17. 17. Consultation priorities – in top six (2008) • Information content More than half the respondents ranked this first, and two-thirds in the top three • Repositories and processes for academic content collection • A virtual library platform • Learning spaces
  18. 18. Achievements 2008-12
  19. 19. Achievements 2008-12
  20. 20. Spaces for contemplation …
  21. 21. … for concentration …
  22. 22. … and for collaboration
  23. 23. Information Strategy Roadmap to 2018? Strategy “vision-led and outcome driven”; consisting of five programmes: 1. Teaching & Learning (Student experience) 2. Research Services (Open publishing) 3. Information flow 4. Sustainability & infrastructure 5. Understanding, engagement and performance
  24. 24. Enablers • Relationships • Staff & culture • Resourcing • Collaboration & partnerships
  25. 25. QUALITY & PERFORMANCE
  26. 26. Performance & Data collection • Quality assurance • Peer review & benchmarking (international) • Performance indicators – SCONUL statistics – Balanced scorecard • Quality culture – User satisfaction measures & surveys • Value, advocacy & transcendence
  27. 27. LibQUAL+: all core items trends 0 1 2 3 4 5 6 7 8 9 2008 2009 2010 2011 MeanRating Year University of York LibQUAL+ Survey Trends Minimum Mean Desired Mean Perceived Mean
  28. 28. LibQUAL+ 2011: all Library users
  29. 29. National Student Survey Trends 68 70 72 74 76 78 80 82 84 NSS 2008 NSS 2009 NSS 2010 NSS 2011 NSS 2012 NSS:%AgreeorStronglyAgree University of York Library NSS Score 2008-2012
  30. 30. ClimateQUAL Survey Categories Question Categories Sample Question Diversity “The race of a team member does NOT affect how much attention is paid to their opinions” Customer Service “Library employees have the job knowledge and skills required to deliver superior quality work and service” Teamwork “This organisation provides a clear understanding of the purpose of teams” Continual Learning “Co-workers are able to provide reliable information about ways to improve job performance” Leadership “My immediate supervisor has excellent interpersonal skills” Innovation “Co-workers tell each other about other new information that can be used to increase job performance” Justice “Do the rewards in your division reflect the effort that division members put into their work” Psychological Safety “As an employee in this library one is one is able to bring up problems and tough issues”
  31. 31. York ClimateQUAL Results vs UK and US Mean 0 1 2 3 4 5 6 7 Climate for Continual Learning Climate for Customer Service Climate for Deep… Climate for Deep Diversity, Valuing… Climate for Racial Diversity Climate for Gender Diversity Climate for Diversity of Ranks Climate for Sexual Orientation… Co-worker Support for Innovation Distributive Justice Procedureal Justice Interpersonal Justice Informational Justice Climate for Psychological Safety Climate for Teamwork, Benefit of… Climate for Teamwork, Structural… Job Satisfaction Leader-Member Relationship Quality Authentic Leadership Organizational Citizenship Behaviors Organizational Commitment Organizational Withdrawal Team Psychological Empowerment Task Engagement Interpersonal Conflict Task Conflict York UK Mean US Mean
  32. 32. Some current issues • Change and staff culture & capability • Extension of traditional role • Digital media, services and curation • Capacity and critical mass • Research – open data and access • Information policy • Library as publisher, and …
  33. 33. Questions?
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