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Legal Issues in New IT @ Airports - SITA
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Legal Issues in New IT @ Airports - SITA

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Presentation for SITA to the World Airports Lawyers Association, 25-27 April 2012, Amsterdam Conference. …

Presentation for SITA to the World Airports Lawyers Association, 25-27 April 2012, Amsterdam Conference.

Copyright © 2012 SITA. All rights reserved. Trademarks not to be re-used without permission. These slides are my own and do not necessarily represent SITA's official view, strategy, or opinion.

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  • 1. Legal Issues in newIT @ Airports- the Integrator’s Perspective Amsterdam WALA 27 April 2012 By: Stephen Baird, Legal Director, SITA www.sita.aero
  • 2. - What‟s new in the world of IT @ Airports?- What legal issues are raised?- What‟s the integrator‟s perspective?2 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 3. AIRCRAFT & AIRFRAME MAKERS Briefly - About SITA AEROSPACE SITA is owned by the air transport industry. www.sita.aero We work collaboratively with: AIR CARGOAIRLINES GOVERNMENTS AIRPORTS AIR NAVIGATION GLOBAL INTERNATIONAL SERVICE DISTRIBUTION ORGANIZATIONS PROVIDERS SYSTEMS
  • 4. A GLOBAL CUSTOMER BASE Providing services across 200+ countries and territories
  • 5. Stakeholders | Services | … Let‟s travel …5 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 6. 1. From his home, Mr. Barkley: − Checks in online − Downloads airport portal to phone to register his preferences (food, books, …) − Prints boarding card and bag tag2. Portal pushes flight status Mr Barkley Flight United UA 582 to Chicago Leaving at 09:38PM Status: ON TIME Gate: T15
  • 7. Mr. Barkley drives to airport (directions on mobile phone GPS system):1. asks where to park and books/prepays his parking space2. once parked, tags parking location to easily find his car upon his return
  • 8. 1. Mr. Barkley drops off his bag (and will know at all times where it is thanks to end-to-end bag tracking) 2. The portal directs him to shortest security queue via augmented reality interface Proceed to Security Lane #3 This way
  • 9. Mr. Barkley goes through biometrics-enabled security & documentation control(faster and more secure procedures)
  • 10. 1. Mr. Barkley is informed of Alpha Retail Offers Alpha Retail relevant and personalised special offers based on his location ACCEPT DECLINE Select Back Back2. He purchases items using his mobile phone for checkout and payment
  • 11. Meanwhile, Mr. Barkleysaircraft has landed.Handling crews areoptimally allocated Flightsand supported bythe Airport FA123 SK456 SO768 Refuelling:Management System 78% complete Apron Mgr.via informationpushed on theirhandheld devices
  • 12. Gate handling staff too is proactivelyinformed of potential time-breaches viamobile devices and resourcesare allocated based onreal-time data (passenger Gate-handling status Gate 44status and location) BA1365 Planned Actual Gate open 8.05 8.05 Cabin crew reported 8.10 8.15 Boarding started 8.15 8.17 Pax yet to board 15 30 Cabin door closed 8.40 Gate closed 8.42 January 28, 2009 08:31
  • 13. Mr. Barkleyis informedthatboarding Mr. Barkley, your flight UA 582has begun to Chicago is now(suggested BOARDINGitinerary Please proceed to gate T15with ETA) Estimated time to reach gate: 6 min. Suggested itinerary
  • 14. He reacheshis gate wherehe is able toself-boardwithoutqueueing
  • 15. Three areas of legal focus:1. Airport Passenger 2. Wireless 3. Shared use IT Tracking Networking Infrastructure Poised for Legal Efficiency & rapid options and massive growth – models for data raising data new infra- transfer issues structure15 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 16. 1. Airport Passenger Tracking and Legal Issues16 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 17. Pax Tracking – What is it? • “Passive” anonymous tracking vs. • “Active” tracking and “push” interacting: • Automatically validating access to secure areas • Sending boarding information • Marketing • If the passenger data is known: • You are gathering & storing pax personal data • You can “push” information to specific pax (with consent) • Analyzing output data to improve: • Airport services for pax; and • Airport efficiency – in real-time17 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 18. Consolidating and Analyzing Anonymous Data – P@A Dashboard– allowing real-time airport efficiency decisions18
  • 19. Using Personal Data @Airports• Pushing information to known pax – using preferences and a phone no – must comply with data protection laws (if applicable in your country).• Airlines cannot give data for direct marketing by third parties unless the pax has explicitly consented. (They can give it for airport operational or security reasons.)19 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 20. Using Personal Data @Airports• How do you legally gather knowledge about people – mobile no., age, salary, what they like to read – and obtain their consent to enable direct marketing? • Buy it from brokers? Mr Barkley Flight United UA 582 • Revenue share with airlines? to Chicago 09:38PM Status: ON TIME Gate: T15 • iPhone / Android apps? • Loyalty / FF cards? Over 70% of bus. class pax have 1+ FF. • Gather it using other incentives?20 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 21. Using Personal Data @Airports• Once you have data, under data protection laws: • It can only be used in line with the original consent; • The pax retains ownership and rights eg. to have it “forgotten” (in EU); • It must be stored securely.• Passing the data to subcontractors is often possible, but you must “control” the data at all times.• In the context of cloud services, data “control” means: Access control; Ability to inspect access logs; Ability to alter storage instructions.21 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 22. Legal Issues in Passenger Tracking@AirportsSUMMARY• Airports have the opportunity to be at the forefront of consensual direct marketing via social media – driving both pax satisfaction and beneficial marketing.• Meaning that airports will become experts in personal data laws and data storage security issues.• Control and security of data is key.22 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 23. 2. Wireless Networking and Legal Issues23 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 24. Wireless: What‟s the available technology? Data transfer o Wifi • Range <100 metres; speed usually 54 MBps o 3G cellular • Existing networks are PCI secure o WiMax (4G) • Range 50km; faster than wifi • Some spectrum is regulated, some is not Tracking o Bluetooth • Accurate to +/- 5 sec. / 8-15% pax penetration / range = 10m o Wifi • 25-50% pax penetration and growing o Laser/Video/Thermal • Accurate to +/- 2-3% Pax Access / Validation o Near-field Communication (NFC) • Smartphone (or chip) radio comms eg. Swiping for access – 5cm range24
  • 25. How will wireless networks be used?Linking:• Each pax  Airport• Each aircraft  Airline‟s data centre (via ground n/w)• Each pilot  Airline / Airport• Airport agents  Airport operations• Airside staff  Airport operations
  • 26. How will wireless networks be used?Linking: Airlines now• Each pax  Airport issuing tenders for• Each aircraft  Airline‟s data centre (via many „000s ground n/w) of iPads• Each pilot  Airline / Airport with wifi• Airport agents  Airport operations• Airside staff  Airport operations 3,000+ aircraft with new, heavy wireless networking requirements in next 2-3 years: B777, B787, B747-8, A380, A350 plus retrofits
  • 27. Wireless networks: Internal Efficiencies | New Services • Airports are drawing up plans for: (Source: SITA research) 1. Mobile workforces; and 2. Aircraft-dedicated wireless services Mission critical; both require professional grade wifi • Challenges: • How to anticipate future technology • Airlines desire a single integrated global system • SECURITY: Who will be liable for hacking incidents?27 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 28. Security for Wireless Networking • Payment Card Industry Data Security Standard (PCI DSS) should be aimed for – provides a high standard. • To seek to protect and mitigate risks of hacking, technical design steps are needed. Nine examples: SSID (WLAN) hidden from view; 802.1x security requiring user authentication; Certificate based security; Encryption; Firewalls; Traffic management - inbound traffic denial; Testing for rogue access points; Audit log management; Deploying wireless Intrusion Prevention/Detection. • Infrastructure investment in airport wifi networks will often be necessary to achieve PCI compliance. Device  W-LAN  Ground LAN  Ground WAN. No weak links28 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 29. Legal Issues in Wireless Networking @Airports SUMMARY • Wireless networks offer airports significant possible revenue growth. Security is a value-add. • Reasonable liability disclaimers will be sought. • A robust, standardised and secure service will support heavier use – by the thousands of next- gen aircraft and devices (iPads etc) soon to come online at airports.29 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 30. 3. Shared-use IT Infrastructure and Legal Issues30 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 31. What is Shared-use / Common-use? • Infrastructure/equipment that is used by multiple airlines/GHAs, and contracted by those airlines/GHAs. • First occurred in 1980s. The following can be supplied on a common-use basis: Existing: • Check-in desks / peripherals • Check-in kiosks New: • Automated “intelligent”* security gates • Self-boarding gates • Self-service bag drop machines * E-Gates have the intelligence, through sensors, to detect if there are any abnormal passenger behaviors such as piggy-backing/tail-gating or reversing direction.31 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 32. Legal Models for Shared-use Supply Common Use – HYBRID – Airport Sourcing – “CLUB”* model “Airport joins CLUB Option” “Direct” modelAirlines/GHAs buy “CLUB” model but airport joins Airport buysservices as a group/ the group as a non-fee paying services, resells tocommittee. committee member. airlines/GHAs.ADVANTAGES: ADVANTAGES: ADVANTAGES:Airport has no Enhanced collaboration. Airport Airport is in fulloperational liability. can influence committee and control as soleAirport is free to sell has voting power – veto voting reseller of service toadditional services. power possible. airlines/GHAsDISADVANTAGES: DISADVANTAGES: DISADVANTAGES:Airport cannot Airport is not in full control as in Airport is liable tocontrol service. “Direct” model. airlines/GHAs as service provider.* CLUB stands for Less used than other models today – but“Common-use Local useful if airport seeks to retain a level ofUsers Board”. (Not a control / influence while avoiding fulllegal entity.) liability of “Direct” model
  • 33. Legal Issues in Shared-use IT@Airports SUMMARY • Shared-use IT infrastructure in airports has been around for decades – and is likely to remain for many years to come, because it‟s convenient and efficient. • As new “intelligent” IT infrastructure is launched, airports can choose the most beneficial model for shared-use IT for the airport and stakeholders.33 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 34. Legal Issues in New IT@Airports FINALLY: SUMMARY of the SUMMARIES • Passenger Tracking: Gather & use personal data lawfully & “control” it using access control, etc. • Wireless Networks: Accept liability measured against value-add & actual security of the network. • Shared-use: Consider hybrid shared-use model to ensure future collaborative decision-making.34 WALA - SITA Presentation: Legal Issues & IT@Airports | Confidential | © SITA 2012
  • 35. THANK YOUStephen BairdLegal Directorstephen.baird@sita.aerowww.sita.aeroLinkedIn:http://www.linkedin.com/pub/stephen-baird/19/9b0/966
  • 36. About SITAOUR PORTFOLIO, PEOPLE AND PRESENCEThe broadest portfolio for air transport:
  • 37. OUR PEOPLE ARE YOUR PEOPLE
  • 38. WE COLLABORATE TO DELIVERCOMMUNITY VALUE
  • 39. CUSTOMERS THE WORLD OVER: A SNAPSHOT39 | Presentation Title | Confidential | © SITA 2012
  • 40. WORKING TOGETHERWe collaborate with leading partners to provide leading solutionsSolution partnersOffshore partners Joint venture partners
  • 41. Visit: www.sita.aero