USABILITY TESTINGBASICSStephen FrancoeurUser Experience LibrarianBaruch College (New York, NY)
About Me User experience librarian @ Baruch College Blogger • Beating the Bounds • Digital Reference • Stephen Francoeur’s Commonplace Book On (too) many social networks
ecahoy. “Finding Time in the Penn State Libraries.” YouTube. 2007. Web. 26 Mar. 2012.
Learning Goals Define Identify usability what to test Run a Act on test basic test results
User Experience Mindstate of the user Context of the System interaction characteristicsAdapted from Marc Hassenzahl and Noam Tractinsky, “User Experience - a Research Agenda.” Behaviour & Information Technology 25.2(2006): 91–97.
Learnability Satisfaction Efficiency Usability Errors MemorabilityNielsen, Jakob. “Usabiilty 101: Introduction to Usability.” useit.com. Web. 26 Mar. 2012.
Staff of One Recruits test participants Runs the test Records the Preps test environment test before & after (screen recording software & mic) test
“Guerillatesting!”Photo and caption credit::Amanda Etcheshttp://instagr.am/p/IuHhRri-wS/
Staff of Two #1 Recruits test #2 Observes the participants test Preps test environment Runs the test before & after each test
Draft a Test Protocol Goals Recruitment Tasks Script Staff Roles Equipment
Before Each Test Participant Arrives Clear cache in Check browser screen Check mic recording software
Getting Each Test Participant Started Don’t show website until Chat about first task is websites introduced Explain why they like you’ll be reading from a script
Working Through Tasks Don’t help the Encourage participant participant Stick to to speak the script aloud
As Each Participant Finishes End and save the Give screen participant recording Thank any payment participant or reward profusely
After Test Is Done • ASAP (same day) Make Notes • Identify common problems • Keep it simple Write Report • Focus on fixing just 2-3 things • Might not be same tasksTest Again • Lather, rinse, repeat
Focus on Fixing Easy Things Small changes A website that keeps up with users Iterative development and testing
For More InfoFrancoeur, Stephen. “Usability Testing Our New Website.” Beating the Bounds. 16Jan. 2012. Web. 27 Mar. 2012. linkHassenzahl, Marc and Noam Tractinsky. “User Experience - a Research Agenda.”Behaviour & Information Technology 25.2 (2006): 91–97. linkKrug, Steve. Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding andFixing Usability Problems. Berkeley, Calif: New Riders, 2010. Print.Nielsen, Jakob. “Usabiilty 101: Introduction to Usability.” useit.com. Web. 26 Mar.2012. linkReidsma, Matthew. “How We Do Usability Testing.” Matthew Reidsma. 15 Nov.2011. Web. 27 Mar. 2012. linkReidsma, Matthew. “Why We Do Usability Testing.” Matthew Reidsma. 25 Oct.2011. Web. 27 Mar. 2012. linkUniversity of Texas at Austin. “Usability Testing.” Web Publishing. University ofTexas at Austin. 27 Mar. 2012. link