Innovation at the Reference Desk

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A presentation by Stephen Francoeur at the Suffolk Cooperative Library System, 23 November 2009.

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Innovation at the Reference Desk

  1. 1. Innovation at the Reference Desk Stephen Francoeur 23 November 2009 Presentation to the Suffolk Cooperative Library System
  2. 2. Companion Website <ul><li>http:// sites.google.com/site/innovationattherefdesk / </li></ul>
  3. 3. Points of Service
  4. 5. Self Help
  5. 6. Research Consultations
  6. 7. Outreach Reference
  7. 8. Learning Commons
  8. 9. Instruction and Reference
  9. 10. Image Credits <ul><li>Slide 1: NJLA: New Jersey Library Association. “Douglass ref desk.” Flickr , 9 October 2009. Web . </li></ul><ul><li>Slide 3: Dux, Kriz. “Langjökull (2008.05.31) #11.” Flickr , 19 September 2008. Web . </li></ul><ul><li>Slide 7: misterbisson, Casey. “Lichen.” Flickr, 25 March 2006. Web . </li></ul><ul><li>Slide 9: springm/Markus Spring. “Fisherman with sailfish, Batticaloa, Sri lanka II.” Flickr , 2 February 2009. Web . </li></ul>

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