Putting Enterprise Search and Discovery to Work Steve Dale Associate Consultant IDeA Information Management and Collaboration 14-15 May 2008

About the Improvement and Development Agency Receives funding from the Regional Support Grant. Sister organisation of (owned by) the Local Government Association Works in partnership with councils and regional organisations to provide: Leadership (helping councillor’s become better leaders) Enables and supports councils in sharing good practice (e.g. Beacons Scheme) Incubator for new ideas for improving service and value across the local government sector.

Receives funding from the Regional Support Grant.

Sister organisation of (owned by) the Local Government Association

Works in partnership with councils and regional organisations to provide:

Leadership (helping councillor’s become better leaders)

Enables and supports councils in sharing good practice (e.g. Beacons Scheme)

Incubator for new ideas for improving service and value across the local government sector.

About Local Government Local government in England and Wales employs a workforce of 2.1 million people across 410 local authorities. Each authority is working to deliver the same 700 services to their residents. Has an annual operating budget of over £83 billion for delivering services.

Local government in England and Wales employs a workforce of 2.1 million people across 410 local authorities.

Each authority is working to deliver the same 700 services to their residents.

Has an annual operating budget of over £83 billion for delivering services.

Suppose that you’re working on a project You need relevant information

You could search the web… … but are you feeling lucky?

… but is it relevant? Most likely, you will find a lot of information….

Your job. Your project. The web does not know your world.

They know you. They understand your needs. Your colleagues could help.

They have so much information you could use. But they’re not around just now

… you could search… What if… ..your colleagues’ favourite websites?

Or search among your team’s documents Sitting on the server… invisible to Google

Welcome to Enterprise Social Search!

What is ‘the enterprise” 320 facilitated communities 10,500 users Local Government

Knowledge Repositories vs. Knowledge Sharing

Using enterprise social search

Enterprise social search results Web sites agreed through community collaboration

Customising the web search

Web search

Enterprise social web search Community selected websites

Talent Management Community

Search within the community

Innovation Community Community’s favourite websites

Enterprise social search – options explored http://www.eep.ac.uk http://rollyo.com http://www.google.com/coop/ http://www.exalead.co.uk

Enterprise social search brings you.. Social intelligence Expertise flows, lives, grows Social productivity Searching becomes effective and efficient Knowledge Sharing and learning

Social intelligence

Expertise flows, lives, grows

Social productivity

Searching becomes effective and efficient

Knowledge

Sharing and learning

Thankyou Steve Dale [email_address] [email_address] Acknowledgements: With thanks to Enterprise Social Search www.enterprisesocialsearch.com for providing inspiration for slides 4-11