Social Enterprise Search and Discovery


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Using Web 2.0/social networks to improve the relevance of search results.

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  • A presentation about how enterprise social networking can be used to improve the relevance of knowledge and information flows across collaborative networks such as Communities of Practice.
  • Social Enterprise Search and Discovery

    1. 1. Putting Enterprise Search and Discovery to Work Steve Dale Associate Consultant IDeA Information Management and Collaboration 14-15 May 2008
    2. 2. About the Improvement and Development Agency <ul><li>Receives funding from the Regional Support Grant. </li></ul><ul><li>Sister organisation of (owned by) the Local Government Association </li></ul><ul><li>Works in partnership with councils and regional organisations to provide: </li></ul><ul><li>Leadership (helping councillor’s become better leaders) </li></ul><ul><li>Enables and supports councils in sharing good practice (e.g. Beacons Scheme) </li></ul><ul><li>Incubator for new ideas for improving service and value across the local government sector. </li></ul>
    3. 3. About Local Government <ul><li>Local government in England and Wales employs a workforce of 2.1 million people across 410 local authorities. </li></ul><ul><li>Each authority is working to deliver the same 700 services to their residents. </li></ul><ul><li>Has an annual operating budget of over £83 billion for delivering services. </li></ul>
    4. 4. Suppose that you’re working on a project You need relevant information
    5. 5. You could search the web… … but are you feeling lucky?
    6. 6. … but is it relevant? Most likely, you will find a lot of information….
    7. 7. Your job. Your project. The web does not know your world.
    8. 8. They know you. They understand your needs. Your colleagues could help.
    9. 9. They have so much information you could use. But they’re not around just now
    10. 10. … you could search… What if… ..your colleagues’ favourite websites?
    11. 11. Or search among your team’s documents Sitting on the server… invisible to Google
    12. 12. Welcome to Enterprise Social Search!
    13. 13. What is ‘the enterprise” 320 facilitated communities 10,500 users Local Government
    14. 14. Knowledge Repositories vs. Knowledge Sharing
    15. 15. Using enterprise social search
    16. 16. Enterprise social search results Web sites agreed through community collaboration
    17. 17. Customising the web search
    18. 18. Web search
    19. 19. Enterprise social web search Community selected websites
    20. 20. Talent Management Community
    21. 21. Search within the community
    22. 22. Innovation Community Community’s favourite websites
    23. 23. Enterprise social search – options explored
    24. 24. Enterprise social search brings you.. <ul><li>Social intelligence </li></ul><ul><ul><li>Expertise flows, lives, grows </li></ul></ul><ul><li>Social productivity </li></ul><ul><ul><li>Searching becomes effective and efficient </li></ul></ul><ul><li>Knowledge </li></ul><ul><ul><li>Sharing and learning </li></ul></ul>
    25. 25. Thankyou Steve Dale [email_address] [email_address] Acknowledgements: With thanks to Enterprise Social Search for providing inspiration for slides 4-11