The Knowledge Hub Knowledge Hub Advisory Group 17 September 2009 Steve Dale Associate Consultant

Housekeeping No fire alarm exercises planned – if alarm sounds it’s real. Buffet lunch at 12.45 pm Mobile phones ON but silent Wifi available (?) Use hashtag #khub if Twittering, tag khub if blogging.

No fire alarm exercises planned – if alarm sounds it’s real.

Buffet lunch at 12.45 pm

Mobile phones ON but silent

Wifi available (?)

Use hashtag #khub if Twittering, tag khub if blogging.

Agenda Buffet Lunch 12.45 Summary and Next Steps 12.30 Future meetings F2F, Virtual and Telecons 12.15 Social Media Strategy 11.30 Terms of Reference 11.15 What is ‘The Knowledge Hub’ 10.45 Welcome and Introductions 10.30 Tea/Coffee and Networking 10.00

The Knowledge Hub Business Context

Some Background The Knowledge Hub is a 2-3 year project commissioned and funded by the CLG. It is being managed by the Improvement and Development Agency (IDeA). The scope includes people, technology, data and process. The project started in February 2009.

The Knowledge Hub is a 2-3 year project commissioned and funded by the CLG.

It is being managed by the Improvement and Development Agency (IDeA).

The scope includes people, technology, data and process.

The project started in February 2009.

Objectives Facilitate easier/faster sharing of experience Find help (ask a friend) Enable comparison and challenge Create a Local Gov culture of collaborative practice development, sharing and problem solving Using Web 2.0 to unlock sector led participation Encourage strong-bottom-up element and engage broad base of workers

Facilitate easier/faster sharing of experience

Find help (ask a friend)

Enable comparison and challenge

Create a Local Gov culture of collaborative practice development, sharing and problem solving

Using Web 2.0 to unlock sector led participation

Encourage strong-bottom-up element and engage broad base of workers

Audience Practitioners in councils (politicians, and officers) Practitioners across local public service Regulators Policy makers Experts and other specialist interests National and international

Practitioners in councils (politicians, and officers)

Practitioners across local public service

Regulators

Policy makers

Experts and other specialist interests

National and international

What success will look like for councils Understands it’s own strengths and weaknesses (level of self awareness) Has rapid access to the experience of other councils in the development of its own approaches Is responsive to new ideas and ready to adopt them Is recognised for its own expertise and is ready to share it Encourages its staff to innovate and engage with others outside the council in the development of ideas Is open about its own performance and seeks support and challenge from others Is willing to engage in the challenge of other councils and provide support for their development Is supporting/encouraging itself to innovate

Understands it’s own strengths and weaknesses (level of self awareness)

Has rapid access to the experience of other councils in the development of its own approaches

Is responsive to new ideas and ready to adopt them

Is recognised for its own expertise and is ready to share it

Encourages its staff to innovate and engage with others outside the council in the development of ideas

Is open about its own performance and seeks support and challenge from others

Is willing to engage in the challenge of other councils and provide support for their development

Is supporting/encouraging itself to innovate

What success will look like for the sector It is ready to learn quickly and can respond quickly to new challenges and responsibilities. It avoids duplicate development and co-produces where-ever possible It is imaginative, innovative and open to new ideas from internal/external sources It is confident, imaginative and ambitious It can identify those at risk and help address poor performance It can identity common problems and assemble evidence for common solutions It is self aware, can define shared requirements and speak with a shared voice It is aware of its own performance and is open to challenge It can signpost to the best of ‘breed’ It manages central /local relationships It can learn quickly from abroad (international Government Unit)

It is ready to learn quickly and can respond quickly to new challenges and responsibilities.

It avoids duplicate development and co-produces where-ever possible

It is imaginative, innovative and open to new ideas from internal/external sources

It is confident, imaginative and ambitious

It can identify those at risk and help address poor performance

It can identity common problems and assemble evidence for common solutions

It is self aware, can define shared requirements and speak with a shared voice

It is aware of its own performance and is open to challenge

It can signpost to the best of ‘breed’

It manages central /local relationships

It can learn quickly from abroad (international Government Unit)

Three Principal Workstreams Technology Knowledge Hub Project Data (content) Culture Change (Knowledge Ecology) User-generated System-generated Data feeds Public datasets Business Requirements Functional Requirements Testing Solution Procurement Systems Integration Hosting Design Support Business Requirements Functional Requirements Solution Procurement Business Requirements Functional Requirements Systems Integration Solution Procurement Business Requirements Functional Requirements Hosting Systems Integration Solution Procurement Business Requirements Functional Requirements Design Hosting Systems Integration Solution Procurement Business Requirements Functional Requirements Testing Design Hosting Systems Integration Solution Procurement Business Requirements Functional Requirements Support Testing Design Hosting Systems Integration Solution Procurement Business Requirements Functional Requirements Training Communications Support Incentives Standards Org Development Education Training Education Support Training Education Incentives Support Training Education Communications Incentives Education Communications Incentives Education Standards Communications Incentives Education Standards Communications Incentives Education Org Development Standards Communications Incentives Education Education Education Incentives Education Communications Incentives Education Standards Communications Incentives Education Standards Communications Incentives Education Standards Communications Incentives Education Org Development Practice Development Policies Standards Communications Incentives Education People

Beacons Renewal Efficiency Exchange Partnerships & Places Library Tobacco Control Discreet programmes which provide a basis on which to develop and build the Knowledge Hub Beacons Renewal Efficiency Exchange ESD Toolkit

Status CoP established involving 25 local authorities sharing best practice. Tobacco Control ITT for new Web 2.0 collaborative platform. Start development Oct09 Partnerships and Places London Efficiency Challenge. 33 borough councils. New CoP platform with self-evaluation and benchmarking tool. Model to be extended to other RIEPS. Efficiency Exchange Less themes. New process, new name. Higher barriers for acceptance. More emphasis on knowledge sharing. Beacons Renewal Status Programme

Best Practice Collaboration Allows users from participant authorities to develop and actively share best practice knowledge Self Assessment Data collected from councils helps highlight where greater efficiency can be achieved. Peer Challenge Peers from other authorities review the assessment and provide direct feedback Benchmarking Authorities able to review their data and compare with benchmark data collated by CA Best Practice Resources Community repository of current best practice principles Efficiency Exchange Efficiency CoPs Self assessment Benchmark Data Peer Challenge Efficiency Exchange Best Practice Resources

Where we are now Progress Award winning community of practice web site Active participation (35,000 registered users, 800 communities) Working with early adopters But “ Bottom up” approach – limited systematic integration into priorities Limited ability to “compare and contrast” – to compare performance Incentives required to bring about necessary culture change and successfully incorporate into a users daily workflow

Progress

Award winning community of practice web site

Active participation (35,000 registered users, 800 communities)

Working with early adopters

But

“ Bottom up” approach – limited systematic integration into priorities

Limited ability to “compare and contrast” – to compare performance

Incentives required to bring about necessary culture change and successfully incorporate into a users daily workflow

The Knowledge Hub Socio-technology context

So, what is ‘The Knowledge Hub’?

Distilled output from 3 April 09 Workshop It should support visualisation, e.g. ‘heat maps’ showing emerging trends and ideas. It will have a serendipity engine which enables new ideas to bubble up to the top. The solution is not a library or a document repository. It will allow filtering and subscription through technologies such as RSS.

It should support visualisation, e.g. ‘heat maps’ showing emerging trends and ideas.

It will have a serendipity engine which enables new ideas to bubble up to the top.

The solution is not a library or a document repository.

It will allow filtering and subscription through technologies such as RSS.

Distilled output from 3 April 09 Workshop It will support social bookmarking and sharing, with the ability to identify friends and collaborators with shared interests. It will support personalisation and customisation, e.g. through applications such as iGoogle or Netvibes. More use of narrative, stories, and video. It’s about people and what they are doing. It’s about teaching local government staff how to use the existing social media tools through an education programme.

It will support social bookmarking and sharing, with the ability to identify friends and collaborators with shared interests.

It will support personalisation and customisation, e.g. through applications such as iGoogle or Netvibes.

More use of narrative, stories, and video. It’s about people and what they are doing.

It’s about teaching local government staff how to use the existing social media tools through an education programme.

Where do I look for the information and knowledge I need to do my job? Partnerships and places library

Which communities and networks do I need to join?

IDeA CoP Platform Statistics Platform officially launched November 2007 . Currently 35,000 registered users . 820 communities . 90 new members a day (over 400 new joiners a week). Average of 10 new CoPs created each week.

Platform officially launched November 2007 .

Currently 35,000 registered users .

820 communities .

90 new members a day (over 400 new joiners a week).

Average of 10 new CoPs created each week.

Conversations are getting more granular

Social and professional networks proliferate http://www4.wiwiss.fu-berlin.de/bizer/pub/lod-datasets_2009-03-05_colored.png

So let’s collect, aggregate and filter the information in order to make some sense of it all. KHub Apps, plug-ins, widgets Blogosphere Twitterverse Websites Personalisation RSS/Aggregation Mobile Phone Apps Datasets CoPs Knowledge Workers

Aggregate and filter – let the key conversations emerge “ It will have a serendipity engine which enables new ideas to bubble up to the top.”

Mashups using council and other public datasets “ It should support visualisation, e.g. ‘heat maps’ showing emerging trends and ideas”

Knowledge needs to be fresh to be relevant “ The solution is not a library or a document repository.”

Transitioning from knowledge repositories to stories and narrative “ More use of narrative, stories, and video. It’s about people and what they are doing”

The Technology “ It will allowing filtering and subscription through technologies such as RSS”. “ It will support personalisation and customisation, e.g. through applications such as iGoogle” Dataset 2 KNOWLEDGE HUB Dataset 1 Database Layer Data Aggregation Layer Semantic markup Metadata Tags Profile User + People Finder Blog Wiki Forum Efficiency Exchange P&P Library Other Apps Address Book Application Layer User Interface and Access Controls Plug - ins / Widgets Plug - ins / Widgets Dataset n Gov, Local Gov and Other public datasets A P I RSS/Atom Feeds Search Plug - ins / Widgets Mashups

Issues that keep me awake at night What are the incentives for councils to contribute to, or use content from the Khub? What is the ‘killer app’, or the USP? What are the training and support needs? How will you be able to shape the project? “ It’s about teaching local government staff how to use the existing social media tools through an education programme”

What are the incentives for councils to contribute to, or use content from the Khub?

What is the ‘killer app’, or the USP?

What are the training and support needs?

How will you be able to shape the project?

Any thoughts or questions?