Introducing the Knowledge Hub

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The Knowledge Hub will build on Local Government (LG) Improvement and Development’s community of practice (CoP)-based approach to knowledge management. It will support multiple communities, using the best features and functionality that have evolved through the development of the CoP service. It will offer a range of free tools and services to help the sector share and analyse their data and engage more effectively online. It will provide a platform for developing and publishing open source applications created and owned by the sector.

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  • Slide 4 - Why the elephant? I wanted to illustrate the lengthy and often tortuous public sector procurement process by comparing with something else that takes a long time. I guess I could have compared with time elapsed since the Big Bang and the creation of the universe, but that would have been blatant exaggeration, Hence I’ve compared the 9 months we spent in technology procurement + estimated time to deliver a first release of the product, a total of approximately 774 days with the gestation period of the Asian Elephant – 645 days (not to be confused with the gestation period for the African elephant of only 640 days!). The Knowledge Hub was originally spec’d in February 2009 and will have a first release in April 2011). I’ve nursed the product throughout this period and can vouch for the fact that public sector procurement takes longer than gestation of a baby elephant!
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Introducing the Knowledge Hub

  1. 1. An Introduction To The Knowledge Hub Steve Dale Collabor8now Ltd http://www.local.gov.uk/knowledgehub
  2. 2. An evangelist and practitioner in the use of Web 2.0 technologies and Social Media applications to support personal self-development and knowledge sharing. Steve was the business lead and information architect for the community of practice platform currently deployed across the UK local government sector, the largest professional network of its type, and is currently lead consultant and systems architect for the Knowledge Hub. Steve also chairs the Online Information Conference Committee. Stephen Dale (Steve)
  3. 3. Vision <ul><li>Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn ’ t </li></ul><ul><li>Create a Local Gov culture of collaborative practice development, sharing and problem solving </li></ul>Knowledge Hub
  4. 4. Knowledge Hub
  5. 5. What is the Knowledge Hub? Knowledge Hub
  6. 6. You ’ re already using the Knowledge Hub….but you just don’t know it! Knowledge Hub
  7. 7. comparethemarket.com and comparethemeerkat.com are trading names of BISL Limited Simples!
  8. 8. Peer review and recommendations 4,716 reviews
  9. 9. A collaborative knowledge encyclopedia for local government Knowledge Hub
  10. 10. Aggregate content from many sources – follow activity streams
  11. 11. App Stores Knowledge Hub
  12. 12. A replacement for Communities of Practice <ul><li>80,000 members </li></ul><ul><li>1,500 communities </li></ul><ul><li>22,000+ monthly contributions </li></ul>
  13. 13. … but why? Many conversations being missed (lack of permeability) Blogs Tweets Websites CoP X X X
  14. 14. Stick it all together… Knowledge Wiki Peer reviews & recommendations App Store Aggregation + Activity Streams Powerful semantic search Community workspaces Mashup centre email Performance Comparisons
  15. 15. Utopia? Knowledge Hub 8/9
  16. 16. Social and professional networks proliferate
  17. 17. Knowledge Hub will enable users to link and aggregate multiple conversations and data sources Knowledge Hub
  18. 18. Getting answers to questions using KHub 10 CITIZENS ELECTED MEMBERS COUNCIL OFFICERS SECTOR <ul><ul><li>I am… </li></ul></ul><ul><ul><li>Checking the bin collection in my street and seeing if anybody else is complaining </li></ul></ul><ul><ul><li>Comparing council tax rates with our neighbouring areas </li></ul></ul><ul><ul><li>I am… </li></ul></ul><ul><ul><li>Preparing for council meeting with aim of questioning performance in adult social care </li></ul></ul><ul><ul><li>Checking for best practice in other councils </li></ul></ul><ul><ul><li>I am… </li></ul></ul><ul><ul><li>Reviewing my overall dashboard </li></ul></ul><ul><ul><li>Analysing poor performance in housing costs and benchmarking with comparable councils </li></ul></ul><ul><ul><li>I am… </li></ul></ul><ul><ul><li>Making sure government departments use the tool for all their demands on councils </li></ul></ul><ul><ul><li>Able to see which councils in most need of support and making contact to offer help </li></ul></ul>
  19. 19. Limitless scope for ‘Apps’… www.local.gov.uk/knowledgehub Knowledge Hub Based on an original slide from www.local.gov.uk
  20. 20. Intranet/Extranet/Website Opportunities Council Intranet Council Intranet Council Intranet Council Intranet Council Intranet Council Intranet Option1 Secure Local Council Intranets Option 2 Open Source version of Knowledge Hub Option 1 can deliver significant cost savings. Knowledge Hub
  21. 21. Project Timeline Knowledge Hub
  22. 22. Coming to you soon! <ul><li>First release (May) - Key Features </li></ul><ul><li>Personal and shared Blogs, Wikis, Forum, Calendar. </li></ul><ul><li>Local Gov wikipedia </li></ul><ul><li>Private and Public document libraries </li></ul><ul><li>Different types of workspace (CoP, Social Network, Projects) </li></ul><ul><li>Social graph + activity streams </li></ul><ul><li>Personal and public content tagging </li></ul><ul><li>Future releases Jun - Oct </li></ul><ul><li>Web conferencing </li></ul><ul><li>Semantic search </li></ul><ul><li>Data aggregation </li></ul><ul><li>Trend/topic monitoring </li></ul><ul><li>App Store </li></ul><ul><li>Mashup centre </li></ul><ul><li>Matching engine (recommendations, content to people, people to people) </li></ul><ul><li>Performance comparison (benchmarks) </li></ul><ul><li>As Intranet or Extranet </li></ul><ul><li>For websites </li></ul>Knowledge Hub
  23. 24. Twitter Stream Activity stream
  24. 25. <ul><li>Workspaces. Three types: </li></ul><ul><li>Communities of Practice </li></ul><ul><li>Social Network </li></ul><ul><li>Project </li></ul>
  25. 26. Benefits <ul><li>Organisational learning and innovation </li></ul><ul><li>Knowledge Retention </li></ul><ul><li>Local performance and productivity </li></ul><ul><li>Self assessment and benchmarking </li></ul><ul><li>Transparency of information </li></ul><ul><li>Sector-led improvement </li></ul><ul><li>Cross-sector working </li></ul><ul><li>Transformation of workforce and services </li></ul><ul><li>Lower cost ICT infrastructure (Intranets/Extranets/Websites/Applications) </li></ul>www.local.gov.uk/knowledgehub Knowledge Hub
  26. 27. Helping us all to innovate, create, connect, collaborate … . and see things differently… Knowledge Hub
  27. 28. Steve Dale Collabor8now Ltd More information: www.local.gov.uk/knowledgehub Follow us on Twitter: www.twitter.com/knowledgehub Tweet and follow the hashtag: #khub Email [email_address] Twitter www.twitter.com/stephendale Blog www.steve-dale.net Profiles About.me/stephendale profiles.google.com/steve.dale

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