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Oman qaboos
Oman qaboos
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Oman qaboos

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  • 1. KM vs. eLearning Stephen Abram March 7, 2011
  • 2. Josephus Flavius Josephus
  • 3. <ul><li>“ Knowledge in a database is like food in a freezer. Nothing ever came out in better shape than it went in.” </li></ul><ul><ul><ul><ul><li>Frances Cairncross, The Company of the Future </li></ul></ul></ul></ul>
  • 4.  
  • 5. Bricks in the Wall <ul><li>Knowledge Management </li></ul><ul><li>eLearning </li></ul><ul><li>LMS Learning Management Systems </li></ul><ul><li>LCMS Learning Content Management Systems </li></ul><ul><li>Portals </li></ul><ul><li>Intranets </li></ul><ul><li>Search and Display Tools </li></ul><ul><li>Taxonomy and Classification Tools </li></ul><ul><li>Storytelling </li></ul><ul><li>Technology </li></ul>
  • 6. A Few Definitions <ul><li>&quot;Successful knowledge transfer involves neither computers nor documents but rather interactions between people.&quot; </li></ul><ul><li>Tom Davenport </li></ul>People like librarians, teachers, counselors, advisors, . . .
  • 7. Taking The Knowledge Positioning <ul><li>Data >>> </li></ul><ul><li>Transformations are: </li></ul><ul><li>Applying standards </li></ul><ul><li>SGML, HTML, Fields, Tags, MARC, normalizing . . . </li></ul><ul><li>Information >>> </li></ul><ul><li>Transformations are: </li></ul><ul><li>Representing data: </li></ul><ul><li>Display, Chart, Format, Publish, Aggregate, Picture, Graph, Sort, Rank, Highlight, etc. </li></ul>
  • 8. Taking The Knowledge Positioning
  • 9. Knowledge is not the path to: <ul><li>WISDOM </li></ul>
  • 10. Taking The Knowledge Positioning <ul><li>Behaviour </li></ul><ul><li>Decisions that result in action, even if that action is non-action </li></ul><ul><li>Key success factors are intelligent, informed and impactful results </li></ul><ul><li>Has value in proportion to its results in the context of the individual or social organization </li></ul>
  • 11. Taking The Knowledge Positioning
  • 12. Transformational Process <ul><li>Data </li></ul><ul><li>Information </li></ul><ul><li>Knowledge </li></ul><ul><li>Behaviour </li></ul><ul><li>Norm </li></ul><ul><li>Form </li></ul><ul><li>Transform </li></ul><ul><li>Perform </li></ul>$uccess
  • 13. Information Engagement Levels Read/View Argue/Defend Present/Teach Simulate/Live Act on/ Discuss Content Source Situation Dr. Thomas Davenport
  • 14. Look at your Ecology . . . View the Relationships How is learning happening?
  • 15. When do Innovation and Creativity occur? How are ideas turned into action?
  • 16. Information Literacy <ul><li>Information literacy is integrally tied every aspect of applying learning: </li></ul><ul><ul><li>Mathematical logical thinking skills </li></ul></ul><ul><ul><li>Scientific method </li></ul></ul><ul><ul><li>Criticism, interpretation and comprehension </li></ul></ul><ul><ul><li>Analytical thinking </li></ul></ul><ul><ul><li>Interpretive and imaginative- music, art & phys ed. </li></ul></ul><ul><ul><li>Inter and Intrapersonal skills - TAP, Guidance, etc. </li></ul></ul><ul><li>There is an imperative for organizations to encourage a lifelong curriculum - a personal learning strategy </li></ul>
  • 17. Content Driven E-Business nCompass Web Content Management Managing the Content that Fuels your E-business Your Enterprise Content & Web Applications Your Employees <ul><li>Corporate Information </li></ul><ul><li>Policies and Procedures </li></ul><ul><li>Project Information </li></ul><ul><li>Product / Services Information </li></ul>Knowledge Management Your Partners Channel Management <ul><li>Product Information </li></ul><ul><li>Services Information </li></ul><ul><li>Marketing Collateral </li></ul><ul><li>Sales Tools </li></ul><ul><li>Promotions </li></ul>Your Clients CRM <ul><li>Product Information </li></ul><ul><li>Services Information </li></ul><ul><li>Customer Care </li></ul><ul><li>Account Information </li></ul>Your Prospects <ul><li>Product Information </li></ul><ul><li>Services Information </li></ul><ul><li>Industry Information </li></ul><ul><li>Account Information </li></ul>E-Commerce
  • 18. Faceted Hybrid Approach
  • 19. A Definition of e-Learning Synchronous or asynchronous learning that is conducted over Internet, Intranet, Extranet or other Internet-based technologies IDC Canada
  • 20. Product Segmentation Pedagogical Paradigm Region Learning Content
  • 21. Product Segmentation Pedagogical Paradigm Region K to 12 Academic IT Skills Soft Skills Learning Content
  • 22. Product Segmentation Pedagogical Paradigm Region K to 12 Academic IT Skills Soft Skills Learning Content Learning Infrastructure
  • 23. Product Segmentation Pedagogical Paradigm Region K to 12 Academic IT Skills Soft Skills Learning Content Learning Management Systems Authoring Tools Collaboration Tools Special Add-ons and Plug-ins Learning Infrastructure
  • 24. Product Segmentation Pedagogical Paradigm Region K to 12 Academic IT Skills Soft Skills Learning Content Learning Management Systems Authoring Tools Collaboration Tools Special Add-ons and Plug-ins Learning Infrastructure Learning Services
  • 25. Product Segmentation Pedagogical Paradigm Region K to 12 Academic IT Skills Soft Skills Learning Content Learning Management Systems Authoring Tools Collaboration Tools Special Add-ons and Plug-ins Learning Infrastructure Education Consulting Technical Consulting Mentoring & Coaching Hosting Services Learning Services
  • 26. Product Segmentation Pedagogical Paradigm Region K to 12 Academic IT Skills Soft Skills Learning Content Learning Management Systems Authoring Tools Collaboration Tools Special Add-ons and Plug-ins Learning Infrastructure Education Consulting Technical Consulting Mentoring & Coaching Hosting Services Learning Services Text-Based Training
  • 27. Product Segmentation Pedagogical Paradigm Region K to 12 Academic IT Skills Soft Skills Learning Content Learning Management Systems Authoring Tools Collaboration Tools Special Add-ons and Plug-ins Learning Infrastructure Education Consulting Technical Consulting Mentoring & Coaching Hosting Services Learning Services Text-Based Training Technology-based Training
  • 28. Product Segmentation Pedagogical Paradigm Region K to 12 Academic IT Skills Soft Skills Learning Content Learning Management Systems Authoring Tools Collaboration Tools Special Add-ons and Plug-ins Learning Infrastructure Education Consulting Technical Consulting Mentoring & Coaching Hosting Services Learning Services Text-Based Training Technology-based Training Classroom-based Training United States Canada Europe Latin America Asia Middle East
  • 29. Simplify These Interfaces
  • 30. Simplify This Interface!
  • 31.  
  • 32.  
  • 33.  
  • 34. Grocery Stores
  • 35. Grocery Stores
  • 36. Grocery Stores
  • 37.  
  • 38. Cookbooks, Chefs . . .
  • 39. Cookbooks, Chefs . . .
  • 40. Meals
  • 41.  
  • 42.  
  • 43. The new bibliography and collection development KNOWLEDGE PORTALS KNOWLEDGE, LEARNING, INFORMATION & RESEARCH COMMONS
  • 44.  
  • 45. Chefs, counsellors, teachers, magicians <ul><li>Librarians play a vital role in building the critical connections between information, knowledge and learning. </li></ul>
  • 46. Sensemaking
  • 47. Emboldened Librarians hold the key
  • 48. GOOG The nasty facts about Google & Bing and consumer search: SEO Content Farms Advertiser driven Geotagging
  • 49. News Flash “ The Internet and technology have now progressed to their infancy”
  • 50. Intelligence and Learning Styles <ul><li>Visual/Spatial (Picture Smart) </li></ul><ul><li>Verbal/Linguistic (Word Smart) </li></ul><ul><li>Musical/Rhythmic (Music Smart) </li></ul><ul><li>Logical/Mathematical (Number Smart) </li></ul><ul><li>Bodily/Kinesthetic (Body Smart) </li></ul><ul><li>Interpersonal (People Smart) </li></ul><ul><li>Intrapersonal (Self Smart) </li></ul><ul><ul><li>Piaget, Bloom, Gardner, etc. </li></ul></ul>
  • 51. Understanding Your Intellectual Capital <ul><li>Logical/Mathematical Intelligence: </li></ul><ul><li>NUMBER SMART </li></ul><ul><ul><li>Thinks conceptually </li></ul></ul><ul><ul><li>Skilled in reasoning, logic and problem solving </li></ul></ul><ul><ul><li>Explores patterns, categories and relationships </li></ul></ul><ul><ul><li>Manipulates the environment to experiment in a controlled way </li></ul></ul><ul><ul><li>Questions and wonders about natural events </li></ul></ul><ul><ul><li>Scientists, engineers, computer programmers, accountants </li></ul></ul>
  • 52. Understanding Your Intellectual Capital <ul><li>Interpersonal Intelligence: </li></ul><ul><li>PEOPLE SMART </li></ul><ul><ul><li>Thinks and processes by relating, co-operating and communicating with others </li></ul></ul><ul><ul><li>Leaders among peers </li></ul></ul><ul><ul><li>Uncanny ability to sense feelings and intentions of others </li></ul></ul><ul><ul><li>Understands people, mediates conflict </li></ul></ul><ul><ul><li>Organizer, communicator, at times manipulative </li></ul></ul><ul><ul><li>Street smart, has many friends </li></ul></ul><ul><ul><li>Counselors, business people, politicians, community organizers </li></ul></ul>
  • 53. Understanding Your Intellectual Capital <ul><li>Bodily Kinesthetic Intelligence: </li></ul><ul><li>BODY SMART </li></ul><ul><ul><li>Processes knowledge through bodily sensation </li></ul></ul><ul><ul><li>Excellent fine-motor co-ordination </li></ul></ul><ul><ul><li>Gut feelings about things </li></ul></ul><ul><ul><li>Great at mimicking your best or worst qualities and mannerisms </li></ul></ul><ul><ul><li>Needs to move around, often labeled hyperactive </li></ul></ul><ul><ul><li>Athletes, dancers, actors, mimes, clowns </li></ul></ul>
  • 54. Understanding Your Intellectual Capital <ul><li>Musical/Rhythmic Intelligence: </li></ul><ul><li>MUSIC SMART </li></ul><ul><ul><li>Thinks in sounds, rhythms and patterns </li></ul></ul><ul><ul><li>Sings, hums, whistles to themselves </li></ul></ul><ul><ul><li>Immediately responds to music </li></ul></ul><ul><ul><li>Performs and appreciates music and leads in songs </li></ul></ul><ul><ul><li>Sensitive to environmental sounds: crickets, bells, ambient music </li></ul></ul><ul><ul><li>Strong opinions of others' music </li></ul></ul><ul><ul><li>Choirs, orchestra, bands, disc jockeys, theatre </li></ul></ul>
  • 55. Understanding Your Intellectual Capital <ul><li>Linguistic/Verbal Intelligence: </li></ul><ul><li>WORD SMART </li></ul><ul><ul><li>Thinks in words </li></ul></ul><ul><ul><li>Highly developed auditory skills </li></ul></ul><ul><ul><li>Plays with sounds in language </li></ul></ul><ul><ul><li>Great story tellers, tall tales and jokes </li></ul></ul><ul><ul><li>Loves seeing, saying and hearing words </li></ul></ul><ul><ul><li>Heads are frequently stuck in a book </li></ul></ul><ul><ul><li>Likes to write </li></ul></ul><ul><ul><li>Teachers, journalists, writers, lawyers, translators </li></ul></ul>
  • 56. Understanding Your Intellectual Capital <ul><li>Spatial/Visual Intelligence: </li></ul><ul><li>PICTURE SMART </li></ul><ul><ul><li>Thinks in images and pictures </li></ul></ul><ul><ul><li>Clear visual images and representations </li></ul></ul><ul><ul><li>Knows the location of everything </li></ul></ul><ul><ul><li>Fascination with machines and contraptions </li></ul></ul><ul><ul><li>Inventors, architects, engineers, mechanics </li></ul></ul>
  • 57. Understanding Your Intellectual Capital <ul><li>Intrapersonal: </li></ul><ul><li>SELF SMART </li></ul><ul><ul><li>Skilled in inner focusing </li></ul></ul><ul><ul><li>Displays a strong personality </li></ul></ul><ul><ul><li>Deep awareness of inner feelings, dreams and ideas </li></ul></ul><ul><ul><li>Reflective and analytical </li></ul></ul><ul><ul><li>Tends to shy away from team activities </li></ul></ul><ul><ul><li>Recognizes self strengths and weaknesses </li></ul></ul><ul><ul><li>Requires private space and time </li></ul></ul><ul><ul><li>Self-employed, researchers, theorists, philosophers </li></ul></ul>
  • 58. TYPES OF LEARNING <ul><li>Perceptual learning </li></ul><ul><li>Stimulus-response learning </li></ul><ul><li>Motor learning </li></ul><ul><li>Relational learning </li></ul><ul><li>Spatial learning </li></ul><ul><li>Episodic learning </li></ul><ul><li>Observational learning </li></ul>
  • 59. <ul><li>&quot;In Time Of Profound Change, The Learners Inherit The Earth, While The Learned Find Themselves Beautifully Equipped To Deal With A World That No Longer Exists.&quot; </li></ul><ul><li>Eric Hoffer </li></ul>
  • 60. Trans-Literacy: Move beyond reading & PC skills <ul><li>Reading literacy </li></ul><ul><li>Numeracy </li></ul><ul><li>Critical literacy </li></ul><ul><li>Social literacy </li></ul><ul><li>Computer literacy </li></ul><ul><li>Web literacy </li></ul><ul><li>Content literacy </li></ul><ul><li>Written literacy </li></ul><ul><li>News literacy </li></ul><ul><li>Technology literacy </li></ul><ul><li>Information literacy </li></ul><ul><li>Media literacy </li></ul><ul><li>Adaptive literacy </li></ul><ul><li>Research literacy </li></ul><ul><li>Academic literacy </li></ul><ul><li>Reputation, Etc. </li></ul>
  • 61. Puzzle pieces … turning information into Knowledge
  • 62. Principles Access means putting knowledge anywhere and everywhere AND ensuring that it’s an appropriate vehicle for the audience
  • 63. <ul><li>Principles </li></ul><ul><li>Collaboration is </li></ul><ul><li>keystone of Knowledge, </li></ul><ul><li>the concept of partnering with customers, </li></ul><ul><li>outcome driven – it’s the way the customer uses & shares </li></ul><ul><li>crosses and blurs lines </li></ul>
  • 64. <ul><li>Principles </li></ul><ul><li>Life and Work are Learning Environments </li></ul><ul><li>it learns from itself – ( process & post mortems ) </li></ul><ul><li>it absorbs & adapts from others – product, content and structure </li></ul><ul><li>it provides a learning imperative for task-based performance </li></ul>
  • 65. <ul><li>Principles </li></ul><ul><li>Our bread and butter </li></ul><ul><li>We deliver the ….. So What … </li></ul><ul><li>We understand how and why knowledge fits </li></ul><ul><li>We can explain what it means </li></ul><ul><li>We know why & how citizens can use it </li></ul>
  • 66. <ul><li>Principles </li></ul><ul><li>… ..More Bread and Butter </li></ul><ul><li>We have it </li></ul><ul><li>We can deliver it </li></ul><ul><li>We know how to use it </li></ul><ul><li>We can organize it so it is accessible </li></ul>
  • 67. <ul><li>Principles </li></ul><ul><li>Research is one of the pieces </li></ul><ul><li>It takes all of the pieces to complete the puzzle </li></ul><ul><li>Our goal is to deliver ………. </li></ul>
  • 68. The Knowledge Economy
  • 69. Look at your Ecology . . .
  • 70. Taking The Knowledge Positioning <ul><li>Transformational Leadership </li></ul><ul><li>Focus on where the transformations occur </li></ul><ul><li>Focus on the Learning Organization </li></ul><ul><li>Productize your contributions </li></ul><ul><li>Turning Information into Knowledge and Putting Knowledge to Work TM </li></ul>
  • 71. Taking The Knowledge Positioning <ul><li>Transformational Focus </li></ul><ul><li>Start with the Behaviours you need </li></ul><ul><li>Understand the skills and competencies needed to perform the key behaviours </li></ul><ul><li>Focus on CONTEXT - user first then display </li></ul>
  • 72. The Law of Unintended Consequences Unpredictable Exciting Challenging Fun Surprising
  • 73. Questions? Thanks! Stephen Abram VP Gale Cengage Learning Stephen’s Lighthouse blog 416-669-4855 [email_address]

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