New enhancements outlined for the portal: View/Search/Open cases Ability to search cases based on description, date range, status, or case number. Ability to keyword search and browse solutions. Sort capability of open and closed cases. View priority levels of cases (default will be 3 when you open a case, but will be updated once Client Care makes the final determination). Ability to close a case immediately via the portal, which will immediately move the open case to the closed case tab. When opening a new case, the Product Sub-Category field will be optional. Required fields will be signified by a red asterisk. Ability to add attachments to an existing or new case.Administrative capability New consortium user which allows an administrator to manage cases across multiple child institutions that exist in SalesForce.com. Administrators can change the contact of a case to another member within the institution. To stay current, administrators (super users or consortium users) will be able to regularly review and dynamically update personal contact information as well as other authorized portal users within the same institution. Portal users will only have access to that individual’s personal information and be able to update information. Super users and Consortium users will be able to view a read-only list of current assets owned and paid for by your institution. A read-only listing of test and production environment statistics will be viewable via the portal.
Transcript of "Cil containers"
Content Containers:Stepping up to the Experience Plateau<br />Stephen Abram, MLS, FSLA<br />Computers in Libraries<br />Arlington, VA<br />April 14, 2010<br />
Extended slides are available <br />on Stephen’s Lighthouse blog<br />
What is Driving the Need for Open?<br />User Expectation<br />Architecture<br />The Cloud<br />API’s<br />Social Media<br />Experience trends<br />Personalization<br />
What is the Cloud?<br /><ul><li>Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. This cloud model promotes availability and is composed of five essential characteristics, three service models, and four deployment models.
Old Containers<br />These are not going away!<br />But they are always physical:<br />Paper Books, magazines, periodicals, scholarly journals, coursepacks, DVDs, tape, video, cassette, photos, games, …<br />They are losing market and mindshare.<br />Especially in the discovery and learning space.<br />
And more and we don’t call it content! </li></li></ul><li>New Containers<br />What are the new containers?<br />The are mostly virtual<br />e-courses, e-coursepacks, lessons, e-learning objects, websites, portals, sessions, event, digital photo albums, etc.<br />How do these fit into a positive transformational experience?<br />
Borrowing and rental models</li></li></ul><li>Issues in Experience Publishing<br />Design for Use not clicks<br />Transformations not Transactions<br />Learning styles<br />Psychographics<br />Technology adoption and penetration<br />Learning curves<br />Multiple intelligences<br />Target market differences<br />Tuning – e.g. Flesch-Kincaid, Lexiles, levelling, levelled reading<br />Technical issues like persistent content (persistent URLs, etc.) and deep linking, rights management, etc.<br />
So what are your end user goals?<br />Do you measure clicks?<br />Articles?<br />Satisfaction?<br />Success?<br />
My Challenge<br />Knowledge Portals<br />Experience Portals<br />Learning Portals<br />Transformations not Transactions <br />
Can we design a 21st Century book experience?<br />
Bestsellers?<br />What does your best borrowed report look like?<br />Is your Community different?<br />http://www.flickr.com/photos/blu_blue/262096844/in/pool-booksandportraits<br />
What does your book and article or website recommendation blog/RSS feed look like?<br />Who is your star recommender? Are you part of their life?<br />http://www.flickr.com/photos/matthk/2054262239/<br />
How do your community content<br />reviews do?<br />Who is your best teen reviewer?<br />Are you a node?<br />http://www.flickr.com/photos/cjanebuy/340249608/in/pool-booksandportraits<br />
How are your web based communities doing?<br />Are you connecting your scientists?<br />How many dozen are there?<br />http://www.flickr.com/photos/mthiesson/176153663/<br />
Do your users like your video author interviews?<br />Does the experience begin and end with the covers?<br />http://www.flickr.com/photos/lori_an/319433801/<br />
Do you offer podcasts?<br />Do you record every story time?<br />Every lecture?<br />
Are you making sense of your collections in a community context?<br /><ul><li>BiblioCommons
http://www.flickr.com/search/?q=book+sculpture&page=44<br />Are we ready for the post book world?<br />
Strategies that Work<br />Stable Use of API’s<br />Widgets and landing pages<br />Integration both internal and external<br />Cloud connections<br />Personalization<br />Links to Social Sites and Data<br />Measurement Tools and Analytics<br />Mobile, just mobile<br />Increased visual<br />Fuzzy logic and faceted search<br />Behavioural focus and collection<br />