realtime call tracking

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Call Flow diagram of real time Call tracking

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realtime call tracking

  1. 1. Mongoose Metrics Realtime Call Tracking Visitor Mongoose Metrics Customer Data  Infrastructure HTTP POST CRM  Telcom Active Layer Call Active Call Active Call 888-313-4773 PBX 1.) The user has a need, and uses a 4.) The call is routed through 7.) The PBX pings the CRM systemsearch engine to seek a solution. Mongoose’s infrastructure, playing a and retrieves the call information. ringback to the visitor.2.) They click on an ad or result and 8.) Based on business rules in thecome to your site. 5.) Within 6 seconds an HTTP POST PBX, the call is routed to the is sent to the customer’s CRM server appropriate internal recipient.3.) Mongoose’s JavaScript (or other system.)dynamically displays a unique phonenumber tied to that user. 6.) After the HTTP POST is successful, the telcom layer at Mongoose routes to the call to the customer’s destination PBX.

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