La nouvelle entreprise sociale

1. The New Collaborative Enterprise Ben Willis Sr. Director, Product Strategy @BenWillisSF March 2011

2. Saba Safe Harbor Statement The following is intended to outline our general product direction. It is intended for informational purposes only and is not to be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described in this communication remains at the sole discretion of Saba and may change at any time, with or without notice. This information is shared under explicit non-disclosure agreements.

3. The Collaborative Enterprise A QUIZ An Age-old Challenge The Evolution of Information Communication Infrastructure The Dawn of “Emergent Collaboration” and Enterprise 2.0 The Saba Collaboration Suite – What is it? Making the Case for Enterprise Social Software Ben Willis: @BenWillisSF on Twitter

4. QUICK QUIZ: Would you say that it is easier to find knowledge: On the web, or Within your Organisation?

5. The Collaborative Enterprise Recent study shows 71 percent agree that it’s easier to locate “knowledge” on the Web than it is to find it on internal systems. AIIM Industry Watch on Collaboration and Enterprise 2.0

6. Ben Willis: @BenWillisSF on Twitter The Collaborative Enterprise Why?

7. Ben Willis: @BenWillisSF on Twitter The Collaborative Enterprise Why? Too many places to look And the information is often out of date So people give up And go forward with the wrong info Or begin to reinvent the wheel Or try to ask others, but… They don’t know who to ask And when they do... Experts are too busy or don’t want to share And when they do share… Information gets exchanged & lost in emails And the process begins all over again

8. The Value of Collaboration

9. The Collaborative Enterprise So, how do we get there?

10. Our Communications Infrastructure has evolved in Waves Getting better at Information Capture & Communication…

11. Print Media typeset

12. Instant Long Distance phone

13. Broadcast News radio

14. Online News radio

15. The New Big Thing: The Social Network

16. The Collaborative Enterprise New “Web 2.0” Tools & Philosophies are Empowering People like never before

17. One Powerful Example: “The Revolution will not be Televised…” One Powerful Example: “The Revolution will be Televised…”

18. Two Simple, Everyday Examples: On-Demand Learning Two Simple, Everyday Examples: On-Demand Learning What would you like to learn today? What would you like to learn today?

19. The Collaborative Enterprise The NEXT Revolution: Enterprise 2.0 Enterprise Social Software Suites will bring the power of the social network to the workplace!

20. The Collaborative Enterprise Shift driven partially by New 2.0 Enablers, partially out of Necessity Enterprise 2.0 Enterprise Social Software Suites will bring the power of the social network to the workplace!

21. The Collaborative Enterprise So, back to the challenge… Recent study shows 71 percent agree that it’s easier to locate “knowledge” on the Web than it is to find it on internal systems. AIIM Industry Watch on Collaboration and Enterprise 2.0

22. The Collaborative Enterprise With Enterprise Social Software Silos are eliminated – everyone has a unified view of all of their content across Groups Anyone can contribute new content Network connections act to both surface and filter info And the community governs the content, identifying content that is out of policy or out of date Intranet repositories stay current Experts are easy to find Relevant information is automatically surfaced in context Quality information is preserved rather than forever lost in email Transparency prevails Teams and experts collaborate effectively and get the social recognition they deserve

23. Introducing Saba Live! “Saba introduces Saba Live… this product offering is really revolutionary. Saba now has by far the most complete and modern collaborative environment on the market.”– Josh Bersin “Saba… adds another feather to its cap with Saba Collaboration Suite.”

24. Saba Enterprise Business Networking Saba Collaboration Suite Saba Centra Core SN Platform Webinar Classroom Meeting Profile Unified Search Recording Studio Learning Integration Innovation Lab Web 2.0 Plug-ins SharePoint Connector Analytics Saba Live Saba Centra Core SN Platform Powered by the Saba Centra Real-time engine and Saba Live Enterprise Business Networking Channels Conferences Profile Unified Search Groups Blogs Wikis IM Files Groups Blogs Wikis IM Files Innovation Lab Web 2.0 Plug-ins SharePoint Connector Analytics

25. Key Concepts behind Saba Live Profiles   Groups  Network Activity & Updates  Resources  (Files, Links, Blogs, Wikis, Discussions, Experts…)  Unified Search Web 2.0 Toolset 

26. How are Customers using the Saba Collaboration Suite? External Network/Community Network(Internal) Community (Internal) Team Information sharing Expertise location Recruitment Connectedness Best-practice diffusion Alumni engagement Project support Sales support Knowledge capture Customer engagement Trust/social capital Document repositories Help desk support Customer support Social learning Innovation Partner engagement Collaborative authoring Introductions Onboarding Marketing Idea management Status tracking "Crowdsourcing" Employee engagement Graphic source: Gartner

27. Building the Case for Enterprise Social Software Benefits for Executives

28. ROI = Risk of Ignoring The imperative for business leaders is clear: falling behind in creating internal and external networks could be a critical mistake. Executives need to push their Organisations toward becoming fully networked enterprises. ~ McKinsey Quarterly “The rise of the networked enterprise”, December 2010

29. Ben Willis: @BenWillisSF on Twitter Connecting People to Expertise If only HP knew what HP knows, we would be three times as profitable. ~ Lew Platt, Former CEO of HP -

30. Connecting People to Expertise = Answers! Experts! Content!

31. Cost Avoidance thru Real-time Virtual Collaboration The IRS… has saved $228 million (1/4 of a billion) in total over the nine years of the project. ~ Gartner Case Study: How Real-Time Collaboration Helped the IRS Cut Costs and Improve Productivity Gartner Case Study: How Real-Time Collaboration Helped the IRS Cut Costs and Improve Productivity

32. Transparency Powers Better Decision Making Transparency enables better decision making ~ Oscar Berg, Consultant at Acando -

33. Rapid Innovation! Tapping into Better Ideas, Faster None of us is as smart as all of us. ~ Ken Blanchard -

34. Adaptive, Agile Organisations When employees have collaboration tools that are easy to use and allow on-demand interactions, a company experiences two fundamental changes: the business can ‘sense and respond’ more quickly and the quality of business decisions improves. ~ Bob Preston. Chief Collaboration Officer, Polycom -

35. Adaptive, Agile Organisations Companies that widely harnessed social software took on average 11 hours to bring a response team together for a key business threat, while industry average companies took 105 hours and laggards 113. ~ Aberdeen Group Aberdeen Study: Embrace Social Software and Improve Business Performance

36. Adaptive, Agile Organisations Best-in-class companies saw a 36 percent decrease in time to enact key business changes based on customer feedback, while laggards experienced a 17 percent increase ~ Aberdeen Group Aberdeen Study: Embrace Social Software and Improve Business Performance

37. Building the Case for Enterprise Social Software Benefits for HR & Learning Leaders

38. Ben Willis: @BenWillisSF on Twitter Attract & Retain the Best Talent Del Ross, VP of US Sales and Marketing for IHG (@delross) February 2011 post on Twitter.com by Del Ross

39. Rapid On-boarding All sales managers know the problem…we’ve spent months recruiting, interviewing and hiring the right person. The great hire has started, all of a sudden management is complaining: Why aren’t they producing sales? ~ Jeffrey Stanley, Director of Sales Excellence, AT&T Mobility Partners in Excellence Blog Post

40. Rapid On-boarding A lot of people TALK about rapid on-boarding… well, I experienced it thanks to Saba Live! ~ Milind Pansare, Sr. Director, Product Marketing http://www.youtube.com/watch?v=QOiQLgjRzJ0

41. Improved Employee Engagement = Higher Profits Engaged employees are a leading indicator of business outcomes – including customer engagement – and are the keys to a differentiated and defensible competitive advantage. ~ Gallup Organisation Bill Hoffman & Teresa Tschida, “Engaged Employees Equal Engaged Customers “

42. Improved Employee Engagement = Higher Profits Research reveals that the companies most adept at engaging their employees are significantly outperforming companies that are not. The earnings per share (EPS) growth rate of top quartile companies was 2.6 times that of the below-average Organisations. ~ Gallup Organisation Bill Hoffman & Teresa Tschida, “Engaged Employees Equal Engaged Customers “

43. Improved Teamwork Do you want a collection of brilliant minds or a brilliant collection of minds? ~ R. Meredith Belbin www.belbin.com/

44. Improved Teamwork Most teams aren't teams at all but merely collections of individual relationships with the boss. Each individual vying with the others for power, prestige and position. ~ Douglas McGregor, MIT Sloan -

45. Building the Case for Enterprise Social Software Benefits for Marketing & Customer Care Professional

46. Improve Customer Engagement = Customer Satisfaction & References Saba Live has greatly improved how we can connect with Customers, and we get direct and candid feedback.” ~ Alice Harkin, Director, Customer Marketing http://www.youtube.com/watch?v=QOiQLgjRzJ0

47. Improve Customer Engagement = Customer Satisfaction & References 94% of customers trust “word-of-mouth” recommendations while only 14% trust advertisements. ~ Forrester Research -

48. Building the Case for Enterprise Social Software Benefits for the Legal Department

49. Risk Management Our legal department loves the blog, because it is basically a written-down, backed-up, permanent time-stamped version of the scientist’s notebook. ~ Marissa Mayer, VP of Search Product & User Experience, Google -

50. Saba Live Community Governance

51. Why Saba People Systems vs. Disconnected Collaboration?

52. The Power of People Systems Goal Alignment: “to empower people in an unaligned organisation can be counterproductive”. Peter Senge, The Fifth Discipline Innovation & Problem Solving: problem solving capacity of the organization is improved through better access to knowledge and expertise. McHugh, Groves and Alker, The Learning Organization. Managing learning: what do we learn from a learning organization? Rapid Learning: There is a competitive advantage for an organization whose workforce can learn quicker than the workforce of other organizations. Learning organizations typically have excellent knowledge management structures, allowing creation, acquisition, dissemination & implementation of this knowledge in the organization Wang & Ahmed, The Learning Organization: a critical review. Ben Willis: @BenWillisSF on Twitter

53. The Collaborative EnterpriseShared Vision & Goals are Critical “Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” - Andrew Carnegie “A demanding performance challenge tends to create a team.” Katzenbach & Smith All winning teams are goal-oriented. Teams like these win consistently because everyone connected with them concentrates on specific objectives. They go about their business with blinders on; nothing will distract them from achieving their aims. Lou Holtz, former Notre Dame football coach Ben Willis: @BenWillisSF on Twitter

54. The Collaborative Enterprise Moving from Learning to a Learning Organization A learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itself. Pedler, M., Burgogyne, J. and Boydell, T. 1997. The Learning Company: A strategy for sustainable development. 2nd Ed. London; McGraw-Hill. To create a competitive advantage, companies need to learn faster than their competitors and to develop a customer responsive culture O’Keeffe, T. 2002. Organizational Learning: a new perspective. Journal of European Industrial Training, 26 (2), pp. 130-141. Organizations need to produce creative solutions using the knowledge and skills of all within the organization, which requires co-operation between individuals and groups and free and reliable communication. Learning organizations tend to have flat, decentralized organizational structures Argyris, C. 1999. On Organizational Learning. 2nd Ed. Oxford: Blackwell Publishing. Ben Willis: @BenWillisSF on Twitter

55. Thank You! Ben Willis: @BenWillisSF on Twitter