User-focused
gold-standard
design for
compliance training
Compliance e-learning in
three words?
Is this the cause
or effect of its
bad
reputation?
Let’s
rehabilitate
compliance e-
learning!
What do you wantit to be like?
Great compliance
e-learning in
three words
Effective
Relevant
Engaging
In other
words, user-
focused
Help them
live it
Show them
it matters
Make them
care
Three steps
to compliance
greatness
Design compliance
e-learning that engages
users and changes
behaviours
Help them
live it
Show them
it matters
Make them
care
Three steps
to compliance
greatness
Visual design
and concept
1.
Do something
Do something
Get them to
and
Tone of voice
and language
2.
Train companies ... use strangely remote
and pompous language. The kind that
tells us they’d rather do anything but talk t...
(Sometimes, less is more)
Keep it
We respond well to
language.”
“We prefer words and sentences.
- Nick Parker (The Writer)
Have
with it
3.
Variety, choice
and control
“ clearly works
- Cathy Moore (Making Change)
Mixand match
better in ...
... And learners clearly have ”
Let the user take contro
of the learning
experience
Help them
live it
Show them
it matters
Make them
care
Three steps
to compliance
greatness
Make them
care
Help them
live it
Three steps
to compliance
greatness
Show them
it matters
4.
Scenarios,
decisions,
outcomes
Draw on high profile cases
Draw on high profile cases
Recognise any of
these stories?
Let’s take a look
behind the
headlines...
Build in stories and anecdotes
Meet Jackie
Jackie didn’t take the health and
safety course she was meant to
take before operating heavy
machinery on a bu...
5.
Practice before
theory
Take a tip from the ads
* The legal stuff’s the small print that comes afterwards
Put the ,
and
stuff centre-stage *
6.
Tailored access
and
experiences
Think about the audience
Group job roles into
“Save everyone’s time with a
- Cathy Moore (@CatMoore)
Let learners prove they don’t
need the training.”
Find out what the...
...tell them
Just that –
Make them
care
Help them
live it
Three steps
to compliance
greatness
Show them
it matters
Make them
care
Show them
it matters
Three steps
to compliance
greatness
Help them
live it
7.
Actions, not
words
What do you want to get from
today?
To create e-learning that changes real-
world behavior, we have to first
identify what people need to do, and
only then de...
Actions, not words
Know how to handle data appropriately
Actions, not words
Know how to handle data appropriately
Actions, not words
Know how to handle data appropriately
Explain the evacuation procedure
Actions, not words
Know how to handle data appropriately
Explain the evacuation procedure
Actions, not words
Know how to handle data appropriately
Explain the evacuation procedure
Define what constitutes fraudule...
Actions, not words
Know how to handle data appropriately
Explain the evacuation procedure
Define what constitutes fraudule...
Check the right thing
Design an assessment that
not just
8.
Challenging
questions and
activities
first, later
Design
not
Remember
the rule
Things to avoid when writing
questions?
9.
An ongoing
experience
Make them
care
Show them
it matters
Three steps
to compliance
greatness
Help them
live it
Help them
live it
Show them
it matters
Make them
care
Three steps
to compliance
greatness
Help them
live it
Show them it
matters
Make them
care
User-focused design for
gold-standard compliance training
Design compliance
e-learning that engages
users and changes
behaviours
References
Tone of voice and language
• Banishing the business speak (Stephanie Dedhar): http://bit.ly/c9IYWX
• Bad langua...
Image credits
1. SUAT EMAN / FREEDIGITALPHOTOS.NET
2. JSCREATIONZS / FREEDIGITALPHOTOS.NET
4. GRAUR CODRIN / FREEDIGITALPH...
User-focused design for gold-standard compliance training
User-focused design for gold-standard compliance training
Upcoming SlideShare
Loading in …5
×

User-focused design for gold-standard compliance training

3,683 views
3,604 views

Published on

These are the slides from my session at the eLearning Network's 'innovation in compliance training' event. Just because compliance training has a bad reputation for being little more than a box-ticking exercise doesn’t mean we should let it live up to that reputation. With a little imagination, and a focus on the users rather than covering the back of the organisation, it’s absolutely possible to create effective and engaging training that achieves both competence and compliance. Drawing on my experience of working on an award-winning compliance project, I set out my tips for breaking the mould of compliance training and designing something that engages users and changes behaviours.

Published in: Business, Technology, Education
1 Comment
1 Like
Statistics
Notes
No Downloads
Views
Total views
3,683
On SlideShare
0
From Embeds
0
Number of Embeds
921
Actions
Shares
0
Downloads
56
Comments
1
Likes
1
Embeds 0
No embeds

No notes for slide
  • Preview
  • Preview
  • Preview
  • User-focused design for gold-standard compliance training

    1. 1. User-focused gold-standard design for compliance training
    2. 2. Compliance e-learning in three words?
    3. 3. Is this the cause or effect of its bad reputation?
    4. 4. Let’s rehabilitate compliance e- learning!
    5. 5. What do you wantit to be like?
    6. 6. Great compliance e-learning in three words Effective Relevant Engaging
    7. 7. In other words, user- focused
    8. 8. Help them live it Show them it matters Make them care Three steps to compliance greatness
    9. 9. Design compliance e-learning that engages users and changes behaviours
    10. 10. Help them live it Show them it matters Make them care Three steps to compliance greatness
    11. 11. Visual design and concept 1.
    12. 12. Do something
    13. 13. Do something Get them to and
    14. 14. Tone of voice and language 2.
    15. 15. Train companies ... use strangely remote and pompous language. The kind that tells us they’d rather do anything but talk to us ... But it’s hard to like anyone who talks to you the way they do. It will only ever get one result. Zero compliance. Banish the business speak - Jan (The Writer)
    16. 16. (Sometimes, less is more)
    17. 17. Keep it We respond well to language.” “We prefer words and sentences. - Nick Parker (The Writer)
    18. 18. Have with it
    19. 19. 3. Variety, choice and control
    20. 20. “ clearly works - Cathy Moore (Making Change) Mixand match better in ... ... And learners clearly have ”
    21. 21. Let the user take contro of the learning experience
    22. 22. Help them live it Show them it matters Make them care Three steps to compliance greatness
    23. 23. Make them care Help them live it Three steps to compliance greatness Show them it matters
    24. 24. 4. Scenarios, decisions, outcomes
    25. 25. Draw on high profile cases
    26. 26. Draw on high profile cases Recognise any of these stories? Let’s take a look behind the headlines...
    27. 27. Build in stories and anecdotes
    28. 28. Meet Jackie Jackie didn’t take the health and safety course she was meant to take before operating heavy machinery on a building site. ‘What’s the worst that can happen?’ she thought. Click here to find out how many bones she broke... Build in stories and anecdotes
    29. 29. 5. Practice before theory
    30. 30. Take a tip from the ads * The legal stuff’s the small print that comes afterwards Put the , and stuff centre-stage *
    31. 31. 6. Tailored access and experiences
    32. 32. Think about the audience Group job roles into
    33. 33. “Save everyone’s time with a - Cathy Moore (@CatMoore) Let learners prove they don’t need the training.” Find out what they already know
    34. 34. ...tell them Just that –
    35. 35. Make them care Help them live it Three steps to compliance greatness Show them it matters
    36. 36. Make them care Show them it matters Three steps to compliance greatness Help them live it
    37. 37. 7. Actions, not words
    38. 38. What do you want to get from today?
    39. 39. To create e-learning that changes real- world behavior, we have to first identify what people need to do, and only then decide if there’s anything that they need to know. Set behavioural outcomes - Cathy Moore (Making Change)
    40. 40. Actions, not words Know how to handle data appropriately
    41. 41. Actions, not words Know how to handle data appropriately
    42. 42. Actions, not words Know how to handle data appropriately Explain the evacuation procedure
    43. 43. Actions, not words Know how to handle data appropriately Explain the evacuation procedure
    44. 44. Actions, not words Know how to handle data appropriately Explain the evacuation procedure Define what constitutes fraudulent acts
    45. 45. Actions, not words Know how to handle data appropriately Explain the evacuation procedure Define what constitutes fraudulent acts
    46. 46. Check the right thing Design an assessment that not just
    47. 47. 8. Challenging questions and activities
    48. 48. first, later Design not
    49. 49. Remember the rule
    50. 50. Things to avoid when writing questions?
    51. 51. 9. An ongoing experience
    52. 52. Make them care Show them it matters Three steps to compliance greatness Help them live it
    53. 53. Help them live it Show them it matters Make them care Three steps to compliance greatness
    54. 54. Help them live it Show them it matters Make them care User-focused design for gold-standard compliance training
    55. 55. Design compliance e-learning that engages users and changes behaviours
    56. 56. References Tone of voice and language • Banishing the business speak (Stephanie Dedhar): http://bit.ly/c9IYWX • Bad language hits the buffers (The Writer): http://bit.ly/dEnzlg • Words that can change your world (Nick Parker): http://bit.ly/aFdeEf • How to write for the web (Econsultancy): http://bit.ly/9KaOfi • Stephen Fry kinetic typography (RogersCreations via YouTube): http://bit.ly/bqoCdS • Dump the drone (Cathy Moore): http://bit.ly/kF0v Variety, choice and control • Learning styles – worth our time? (Cathy Moore): http://bit.ly/9FhO6W Practice before theory • Learning from the ad men (Kineo): http://bit.ly/bZpOsn Actions, not words • Why you want to focus on actions, not learning objectives (Cathy Moore): http://bit.ly/bFv4I Challenging questions and activities • Can you answer these questions about multiple-choice questions? (Cathy Moore): http://bit.ly/cHftw • Tips for effective questions (Saffron): http://bit.ly/9dDWcZ
    57. 57. Image credits 1. SUAT EMAN / FREEDIGITALPHOTOS.NET 2. JSCREATIONZS / FREEDIGITALPHOTOS.NET 4. GRAUR CODRIN / FREEDIGITALPHOTOS.NET 5. GRAUR CODRIN / FREEDIGITALPHOTOS.NET 6. JSCREATIONZS / FREEDIGITALPHOTOS.NET 9. FREEDIGITALPHOTOS.NET 13. M_BARTOSCH / FREEDIGITALPHOTOS.NET 16. KANDYJAXX / FLICKR.COM 21. PIXOMAR / FREEDIGITALPHOTOS.NET 26. FILOMENA SCALISE / FREEDIGITALPHOTOS.NET 30. FREEDIGITALPHOTOS.NET 31. FRANCESCO MARINO / FREEDIGITALPHOTOS.NET 33. AMBRO / FREEDIGITALPHOTOS.NET 39. SUAT EMAN / FREEDIGITALPHOTOS.NET 40. JSCREATIONZS / FREEDIGITALPHOTOS.NET 49. GRAUR RAZVAN IONUT / FREEDIGITALPHOTOS.NET 52. JSCREATIONZS / FREEDIGITALPHOTOS.NET 53. SALVATORE VUONO / FREEDIGITALPHOTOS.NET 59. RENJITH KRISHNAN / FREEDIGITALPHOTOS.NET

    ×