Harnessing Chaos to Drive Innovation Toronto SharePoint Business Users              Group           April 25, 2012
Agenda• Introduction• Encouraging Innovation• Process for organizing chaos and driving  innovation• Case Study            ...
Missing Puzzle Piece ConsultingOrganizing Chaos:The key to success isfocusing on people, process,and technology, not one,b...
Who am I?•   Stephanie Barnes•   Accountant and IT Management by    education•   KM consultant by choice•   Chief Chaos Or...
BUT ENOUGH ABOUT ME…                                             5         © Knoco Ltd – all rights reserved
What are you using your                                            SharePoint for?• Centralized document repository• User-...
INNOVATION         © Missing Puzzle Piece Consulting, 2012   7
Innovation• The introduction of something new or  different.• Creating, developing, accessing and rapidly  deploying (new)...
How do you do this?© Missing Puzzle Piece Consulting, 2012   9
How to encourage innovation1. Processes and events to capture ideas,   knowledge, experiences2. Supportive atmosphere3. En...
ENCOURAGING INNOVATION THROUGHKNOWLEDGE MANAGEMENT         © Missing Puzzle Piece Consulting, 2012   11
Knowledge ManagementDefinition• Connecting people to the knowledge they  need to do their jobs whether that knowledge  is ...
How to encourage innovation                                           using KM1. Processes and events to capture ideas,   ...
What KM activities are you going to                         choose to drive innovation? Processes and events to capture i...
Approach                 PeopleTechnology                        Process    © Missing Puzzle Piece Consulting, 2012       ...
Business-IT Alignment© Missing Puzzle Piece Consulting, 2012   16
Which techniques to pick?• What problem are you trying to solve?• What challenge are you trying to overcome?              ...
Chaos Organized© Missing Puzzle Piece Consulting, 2012         18
Knowledge Management Roadmap                                                                                              ...
Innovation Supporting Technology          Organization/                           Business Intelligence/ Data Warehouse   ...
KM processes to drive innovation Processes and events to capture ideas, knowledge, experiences Promote openness between ...
Change Management                                                     (People)• Communication Plan• Training and Education...
Knowledge Management Roadmap                                                                                              ...
CASE STUDY         © Missing Puzzle Piece Consulting, 2012   25
Multinational fast moving consumer                              goods (FMCG) company• The situation: the company operates ...
Harnessing Chaos to Drive Innovation                                          Thank You!© Missing Puzzle Piece Consulting,...
Upcoming SlideShare
Loading in...5
×

Toronto SharePoint Business User Group--Harnessing chaos to drive innovation

441

Published on

Presentation delivered to the Toronto SharePoint Business User Group on April 25, 2012

Published in: Education, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
441
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Toronto SharePoint Business User Group--Harnessing chaos to drive innovation

  1. 1. Harnessing Chaos to Drive Innovation Toronto SharePoint Business Users Group April 25, 2012
  2. 2. Agenda• Introduction• Encouraging Innovation• Process for organizing chaos and driving innovation• Case Study © Missing Puzzle Piece Consulting, 2012 2
  3. 3. Missing Puzzle Piece ConsultingOrganizing Chaos:The key to success isfocusing on people, process,and technology, not one,but all three and how thethree integrate and worktogether to provide superiorcollaboration, businessprocess, and decisionmaking results for theorganization. © Missing Puzzle Piece Consulting, 2012 3
  4. 4. Who am I?• Stephanie Barnes• Accountant and IT Management by education• KM consultant by choice• Chief Chaos Organizer at Missing Puzzle Piece Consulting, Knoco franchisee• 4 yrs KM at HP• 8+ yrs as consultant to a variety of companies including BMO, HSFO, Kodak, HP, Zenon Environmental, OSC, CIBC, ENEC• Based in Toronto 4
  5. 5. BUT ENOUGH ABOUT ME… 5 © Knoco Ltd – all rights reserved
  6. 6. What are you using your SharePoint for?• Centralized document repository• User-editable content creation for internal information dissemination• Project collaboration• Very basic business automation INNOVATION? © Missing Puzzle Piece Consulting, 2012 6
  7. 7. INNOVATION © Missing Puzzle Piece Consulting, 2012 7
  8. 8. Innovation• The introduction of something new or different.• Creating, developing, accessing and rapidly deploying (new) knowledge. © Missing Puzzle Piece Consulting, 2012 8
  9. 9. How do you do this?© Missing Puzzle Piece Consulting, 2012 9
  10. 10. How to encourage innovation1. Processes and events to capture ideas, knowledge, experiences2. Supportive atmosphere3. Encourage risk taking and experimentation4. Promote openness between individuals and teams--share knowledge and experience5. Shared responsibility across the organization6. Reward innovation and celebrate success7. Look for imagination and creativity as well as diversity when recruiting new employees © Missing Puzzle Piece Consulting, 2012 10
  11. 11. ENCOURAGING INNOVATION THROUGHKNOWLEDGE MANAGEMENT © Missing Puzzle Piece Consulting, 2012 11
  12. 12. Knowledge ManagementDefinition• Connecting people to the knowledge they need to do their jobs whether that knowledge is tacit or explicit• Includes activities as diverse as enterprise content management, lessons learned, peer assists, and communities of practice © Missing Puzzle Piece Consulting, 2012 12
  13. 13. How to encourage innovation using KM1. Processes and events to capture ideas, knowledge, experiences2. Supportive atmosphere3. Encourage risk taking and experimentation4. Promote openness between individuals and teams--share knowledge and experience5. Shared responsibility across the organization6. Reward innovation and celebrate success7. Look for imagination and creativity as well as diversity when recruiting new employees © Missing Puzzle Piece Consulting, 2012 13
  14. 14. What KM activities are you going to choose to drive innovation? Processes and events to capture ideas, knowledge, experiences Promote openness between individuals and teams--share knowledge and experience• Business driven action learning• Coaching and mentoring• Communities of practice• External assessment and benchmarking• Knowledge capture from projects• Knowledge exchange• Knowledge harvesting from individuals• Lessons learned• Peer assists• Project learning• Training © Missing Puzzle Piece Consulting, 2012 14
  15. 15. Approach PeopleTechnology Process © Missing Puzzle Piece Consulting, 2012 15
  16. 16. Business-IT Alignment© Missing Puzzle Piece Consulting, 2012 16
  17. 17. Which techniques to pick?• What problem are you trying to solve?• What challenge are you trying to overcome? © Missing Puzzle Piece Consulting, 2012 17
  18. 18. Chaos Organized© Missing Puzzle Piece Consulting, 2012 18
  19. 19. Knowledge Management Roadmap Evolve Use •Change Mgmt Implement •Change Mgmt Design/ •Change Mgmt Develop/ Test Select •Processes technology •Change •Metrics Resolve: Mgmt •Change Analyze: •Policies Mgmt •Knowledge &Collect: •Human, process flows Social, and•Business •Metrics Intellectual Processes Capital Best •Strategic•Information Practices Goals Flows •Change •Governance•Organization Mgmt •Change Strategy and Mgmt Plan•IT Strategy and Plan•Change Mgmt © Missing Puzzle Piece Consulting, 2012 19
  20. 20. Innovation Supporting Technology Organization/ Business Intelligence/ Data Warehouse Enterprise eDiscovery Communities of CRM, Contact Centre, Incident Practice,Context Management/Helpdesk Expertise location Group/team Records Social Management Media ECM Document Capture Component Content Management Portal Collaboration Individual Search Learning Management/eLearning Scan, Capture, Package, Share, Transform, Map Create Store Apply Innovate Adapted from: Knowledge Managements by Despres and Chuvel, Journal of KM, vol 3, no. 2 1999, p119. © Missing Puzzle Piece Consulting, 2012 20
  21. 21. KM processes to drive innovation Processes and events to capture ideas, knowledge, experiences Promote openness between individuals and teams--share knowledge and experience• Business driven action learning• Coaching and mentoring• Communities of practice• External assessment and benchmarking• Knowledge capture from projects• Knowledge exchange• Knowledge harvesting from individuals• Lessons learned• Peer assists• Project learning• Training © Missing Puzzle Piece Consulting, 2012 21
  22. 22. Change Management (People)• Communication Plan• Training and Education Plan• Stakeholder managementAll three will need to be updated/evolved as the program progresses © Missing Puzzle Piece Consulting, 2012 22
  23. 23. Knowledge Management Roadmap Evolve Use •Change Mgmt Implement •Change Mgmt Design/ •Change Mgmt Develop/ Test Select •Processes technology •Change •Metrics Resolve: Mgmt •Change Analyze: •Policies Mgmt •Knowledge &Collect: •Human, process flows Social, and•Business •Metrics Intellectual Processes Capital Best •Strategic•Information Practices Goals Flows •Change •Governance•Organization Mgmt •Change Strategy and Mgmt Plan•IT Strategy and Plan•Change Mgmt © Missing Puzzle Piece Consulting, 2012 23
  24. 24. CASE STUDY © Missing Puzzle Piece Consulting, 2012 25
  25. 25. Multinational fast moving consumer goods (FMCG) company• The situation: the company operates in the fast moving consumer goods market, products like, snack foods, toothpaste, and other grocery and toiletry items. Their success in industrialized countries was not translating to the new markets in the developing economies like China, India, and Russia.• The decision: the Community of Purpose programme started off focused on the people and process side of the equation. The technology focused on connecting people to people to share experiences (a social application before social was common)• The result: In the first five years that the programme existed sales in the small retail sales channel in the 12 emerging markets trebled, while profits more than doubled. In the 10 years the program and supporting technology have been in place more than $1 billion have been added to the bottom line. © Missing Puzzle Piece Consulting, 2012 26
  26. 26. Harnessing Chaos to Drive Innovation Thank You!© Missing Puzzle Piece Consulting, 2012 27
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×