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Topics and trends from KM World 2012


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  • 1. Topics and Trends from KM World 2012 Stephanie Barnes, with contributions from Daniel Lee November 14, 201214/11/2012 1
  • 2. KM World 2012• 3rd year that it was in Washington – Great location • Closer to Toronto and Europe • More intimate than San Jose, California• Still lots of info about the technology side of KM, but more discussion on People and Process• KM Discussion seems to be maturing• Can watch videos, listen to audios here 2
  • 3. Themes from the Key Notes (1/3)• John Sealy Brown – Book: “A New Culture of Learning”• Importance of on-going learning and the forms that it is taking – Connection to people – Tacit/serendipity – Crowd sourcing solutions – Social• Lifecycle of skills is shortening14/11/2012 3
  • 4. Themes from the Key Notes (2/3)• David Weinberger – Book: “Too Big to Know”• Knowledge lives at the level of the network• How do we make the room smarter? – Power of difference – Public learning – Embrace mess/inclusion – Open a damn window• New view of knowledge: – Overwhelming – Unsettled – Unresolved – Messy14/11/2012 4
  • 5. Themes from Key Notes (3/3)• Dave Snowden: http://cognitive- washington-dc-closing-keynote/• How to make KM strategic – Handle the wicked problems with KM – KM is not a recipe book – Context is key – Resilience—early detection, fast recovery • Build systems that are designed to recover quickly – Have to be inefficient to be effective – Scenario planning• Networks give better answers rather than searching14/11/2012 5
  • 6. Major Themes• Mobility and Internal Social Media• Internal Communications (consistent and repetitive communications via multimedia channels)• Strategic Alignment (km must always align with the business strategy of the organization to be successful)• Measurement and Value (everyone is measuring trying to determine value, but everyone is also still measuring things differently, but thats OK.)• The importance of – Governance – Serendipity – Complexity/interconnectedness of KM14/11/2012 6
  • 7. Minor themes• The DIKW pyramid is dead. Or is it?• Don’t fall prey to echo chambers in your organization• People’s knowledge goes beyond their job description which is untapped capital• The power of influence by friendship through peer networks is real• Seek forgiveness, instead of permission• Ask yourself daily what your km clients would answer to the question, "What’s in it for me?“14/11/2012 7