SlideShare a Scribd company logo
1 of 25
Business Process Management Was ist das?  Und wie bringt man BPM im Unternehmen zum Leben? Stand 40b
Was ist BPM? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Die Geschichte von CRM “ Visibilität” Zeit Die Gemeinsamkeiten von BPM und CRM, … CRM CRM CRM
A fool with a tool… + = Die Gemeinsamkeiten von BPM und CRM, … ? ≠
Gartner Hype Cycle Technology Trigger Peak of Inflated Expectations Through of Disillusionment Slope of Enlightenment Plateau of Productivity Die Gemeinsamkeiten von BPM und CRM, … BPM Zeit “ Visibilität” CRM
Starres Prozessweltbild ,[object Object],…  der Unterschied zu ERP, …
BPM = Anpassungsfähigkeit …  der Unterschied zu ERP, … Steter Wandel des Umfelds
BPM = Anpassungsfähigkeit Zielsetzung Design Verbesserung Prozessowner Business-/ Processanalyst Projektleiter, Entwickler Mitarbeiter Manager Business-/ Processanalyst Ausführung Umsetzung Überwachung BPM Prozesslebenszyklus Kontinuierliche Verbesserung Analyse & Messung …  der Unterschied zu ERP, …
Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office …  hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office …  hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office …  hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
Brave New World – Proven Technology …  hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
BPMS – Round Trip & Single Truth Zielsetzung Design Verbesserung Prozessowner Business-/ Processanalyst Projektleiter, Entwickler Mitarbeiter Manager Business-/ Processanalyst Ausführung Umsetzung Überwachung Analyse & Messung …  hinter die Kulissen der Technologie geschaut.
Wie bringt man BPM zum Leben?
Standards interessieren keinen…  Wieso WS-BPEL4PEOPLE kaum zum Ziel führt, … BPMN BPEL WS-BPEL4PEOPLE XPDL WF-XML BPDM UML SBVR RIF R2ML ebXML
… Mehrwert schon! Steigerung der Produktivität Besserer Ressourceneinsatz Reduktion Fehlerquote Gezielte Optimierung Automatisierung der Dokumentation Tiefere Churn Rate Rascherer Wechsel des Lieferanten Schnellere Lieferfrist Reduktion der TTM Verkürzung der Bearbeitungszeit …  ROI dafür viel mehr, …
Einführung von BPM = Unternehmenstransformation Erfahrungen Direction    Entscheid zu BPM …  die wahre Herausforderung, … „ Execution“ „ Enablement“ ,[object Object],[object Object],[object Object],[object Object],[object Object],Unterstützung „ Proof“ ,[object Object],[object Object],[object Object],„ Plan“ People Prozesse Strategie Technologie
Plan = Konsequenz …  die wahre Herausforderung, … „ Proof“ ,[object Object],[object Object],[object Object],„ Plan“ People Prozesse Strategie Technologie Erfahrungen Direction    Entscheid zu BPM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],People Prozesse Strategie Technologie „ Plan“
BPM = …  ein komplexes Thema in 20 Minuten lösungsorientiert auf den Punkt gebracht, …
IMPACT – we make you change Prozesse Agile, effektive und effi-ziente Umsetzung der Strategie mit prozess-orientierten Geschäfts-architekturen ,[object Object],[object Object],[object Object],Informations-technologie Optimierung der Effek-tivität und Effizienz der Geschäftsunterstützung ,[object Object],[object Object],[object Object],[object Object],Trans-formation Wertorientierter und methodischer Umbau des Unternehmens ,[object Object],[object Object],[object Object],Strategie Effektive Unternehmens-führung durch zukunfts-weisende, kommunizier-bare und messbare Strategien ,[object Object],[object Object],[object Object],Stand 40b …  ein Vortrag von & mit IMPACT.
Besten Dank für Ihre Aufmerksamkeit! Lorenz Brügger Geschäftsleitender Partner Impact Unternehmensberatung AG [email_address] +41 31 307 51 00 +41 79 286 93 72
Business Process Management Back-Up Stand 40b
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ROI vs. SOA Management Call Centre Key Account Management Accounting Sales Back-Office …  der Röstigraben zwischen Business und IT, … DOC CRM MIS E R P
ROI vs. SOA …  der Röstigraben zwischen Business und IT, … Business IT DOC CRM MIS E R P Management Call Centre Key Account Management Accounting Sales Back-Office SOA Anforderung Spezifikation Neue Anforderung Angepasste Spezifikation Andere Anforderung & 1. Drohung Überarbeitete Spezifikation & Androhung Überzeiteinzug usw. …

More Related Content

What's hot

Thinking Beyond Traditional BPM
Thinking Beyond Traditional BPMThinking Beyond Traditional BPM
Thinking Beyond Traditional BPMSandy Kemsley
 
Case Management and BPM
Case Management and BPMCase Management and BPM
Case Management and BPMSandy Kemsley
 
Introduction to BPM, Business Process Management, BPM
Introduction to BPM, Business Process Management, BPMIntroduction to BPM, Business Process Management, BPM
Introduction to BPM, Business Process Management, BPMSarbashrestha Panda
 
Towards a Software Framework for Automatic Business Process Redesign
Towards a Software Framework for Automatic Business Process RedesignTowards a Software Framework for Automatic Business Process Redesign
Towards a Software Framework for Automatic Business Process RedesignIDES Editor
 
D1 3 200710 Poznan+Paris Bpm Arch
D1 3   200710 Poznan+Paris Bpm ArchD1 3   200710 Poznan+Paris Bpm Arch
D1 3 200710 Poznan+Paris Bpm Archbrutkowski
 
Evaluating phase level for critical success factors of BPM-system implementat...
Evaluating phase level for critical success factors of BPM-system implementat...Evaluating phase level for critical success factors of BPM-system implementat...
Evaluating phase level for critical success factors of BPM-system implementat...IJMER
 
Business Process Design
Business Process DesignBusiness Process Design
Business Process DesignSandy Kemsley
 
From Conceptual to Executable BPMN Process Models A Step-by-Step Method
From Conceptual to Executable BPMN Process Models A Step-by-Step MethodFrom Conceptual to Executable BPMN Process Models A Step-by-Step Method
From Conceptual to Executable BPMN Process Models A Step-by-Step MethodMarlon Dumas
 
ERP, Employee Management, Stock Management, Incident Management, Payroll Mana...
ERP, Employee Management, Stock Management, Incident Management, Payroll Mana...ERP, Employee Management, Stock Management, Incident Management, Payroll Mana...
ERP, Employee Management, Stock Management, Incident Management, Payroll Mana...WebeleY Technologies
 
A Formula For Calculating The Roi Of Bpm
A Formula For Calculating The Roi Of BpmA Formula For Calculating The Roi Of Bpm
A Formula For Calculating The Roi Of BpmNat Evans
 
Enterprise Architecture Approach Togaf 9
Enterprise Architecture Approach   Togaf 9Enterprise Architecture Approach   Togaf 9
Enterprise Architecture Approach Togaf 9Prashant Patade
 
Karim Baïna Benchmark bpm 2010
Karim Baïna Benchmark bpm 2010Karim Baïna Benchmark bpm 2010
Karim Baïna Benchmark bpm 2010Karim Baïna
 
The Distinction Between Business Intelligence (BI) and Corporate Performance ...
The Distinction Between Business Intelligence (BI) and Corporate Performance ...The Distinction Between Business Intelligence (BI) and Corporate Performance ...
The Distinction Between Business Intelligence (BI) and Corporate Performance ...Mika Aho
 
Business Process Managmenet & Intelligent BPM Suites
Business Process Managmenet & Intelligent BPM SuitesBusiness Process Managmenet & Intelligent BPM Suites
Business Process Managmenet & Intelligent BPM Suitesshyjusr
 
The BPM Portfolio Manager Kit: How-to-Use Details
The BPM Portfolio Manager Kit: How-to-Use DetailsThe BPM Portfolio Manager Kit: How-to-Use Details
The BPM Portfolio Manager Kit: How-to-Use Details451 Research
 

What's hot (20)

Thinking Beyond Traditional BPM
Thinking Beyond Traditional BPMThinking Beyond Traditional BPM
Thinking Beyond Traditional BPM
 
Case Management and BPM
Case Management and BPMCase Management and BPM
Case Management and BPM
 
Introduction to BPM, Business Process Management, BPM
Introduction to BPM, Business Process Management, BPMIntroduction to BPM, Business Process Management, BPM
Introduction to BPM, Business Process Management, BPM
 
Towards a Software Framework for Automatic Business Process Redesign
Towards a Software Framework for Automatic Business Process RedesignTowards a Software Framework for Automatic Business Process Redesign
Towards a Software Framework for Automatic Business Process Redesign
 
D1 3 200710 Poznan+Paris Bpm Arch
D1 3   200710 Poznan+Paris Bpm ArchD1 3   200710 Poznan+Paris Bpm Arch
D1 3 200710 Poznan+Paris Bpm Arch
 
Beating the ERP Implementation Odds
Beating the ERP Implementation OddsBeating the ERP Implementation Odds
Beating the ERP Implementation Odds
 
What is BPM
What is BPMWhat is BPM
What is BPM
 
Evaluating phase level for critical success factors of BPM-system implementat...
Evaluating phase level for critical success factors of BPM-system implementat...Evaluating phase level for critical success factors of BPM-system implementat...
Evaluating phase level for critical success factors of BPM-system implementat...
 
ebizQ publication
ebizQ publicationebizQ publication
ebizQ publication
 
Business Process Design
Business Process DesignBusiness Process Design
Business Process Design
 
From Conceptual to Executable BPMN Process Models A Step-by-Step Method
From Conceptual to Executable BPMN Process Models A Step-by-Step MethodFrom Conceptual to Executable BPMN Process Models A Step-by-Step Method
From Conceptual to Executable BPMN Process Models A Step-by-Step Method
 
ERP, Employee Management, Stock Management, Incident Management, Payroll Mana...
ERP, Employee Management, Stock Management, Incident Management, Payroll Mana...ERP, Employee Management, Stock Management, Incident Management, Payroll Mana...
ERP, Employee Management, Stock Management, Incident Management, Payroll Mana...
 
A Formula For Calculating The Roi Of Bpm
A Formula For Calculating The Roi Of BpmA Formula For Calculating The Roi Of Bpm
A Formula For Calculating The Roi Of Bpm
 
Enterprise Architecture Approach Togaf 9
Enterprise Architecture Approach   Togaf 9Enterprise Architecture Approach   Togaf 9
Enterprise Architecture Approach Togaf 9
 
WhitePaper_Visibility
WhitePaper_VisibilityWhitePaper_Visibility
WhitePaper_Visibility
 
Karim Baïna Benchmark bpm 2010
Karim Baïna Benchmark bpm 2010Karim Baïna Benchmark bpm 2010
Karim Baïna Benchmark bpm 2010
 
The Distinction Between Business Intelligence (BI) and Corporate Performance ...
The Distinction Between Business Intelligence (BI) and Corporate Performance ...The Distinction Between Business Intelligence (BI) and Corporate Performance ...
The Distinction Between Business Intelligence (BI) and Corporate Performance ...
 
Business Process Managmenet & Intelligent BPM Suites
Business Process Managmenet & Intelligent BPM SuitesBusiness Process Managmenet & Intelligent BPM Suites
Business Process Managmenet & Intelligent BPM Suites
 
Les week 7 BPM
Les week 7 BPMLes week 7 BPM
Les week 7 BPM
 
The BPM Portfolio Manager Kit: How-to-Use Details
The BPM Portfolio Manager Kit: How-to-Use DetailsThe BPM Portfolio Manager Kit: How-to-Use Details
The BPM Portfolio Manager Kit: How-to-Use Details
 

Viewers also liked

genuine parts CompensationCharter022007_v15
genuine parts CompensationCharter022007_v15genuine parts CompensationCharter022007_v15
genuine parts CompensationCharter022007_v15finance25
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process ManagementAmin Kazemi
 
Presentation Business Agility On Ms Platform
Presentation Business Agility On Ms PlatformPresentation Business Agility On Ms Platform
Presentation Business Agility On Ms PlatformRene van Ommen
 
How EA, BPM, SOA and ECM work together
How EA, BPM, SOA and ECM work togetherHow EA, BPM, SOA and ECM work together
How EA, BPM, SOA and ECM work togetherAlexander SAMARIN
 
Using the IBM XIV Storage System in OpenStack Cloud Environments
Using the IBM XIV Storage System in OpenStack Cloud Environments Using the IBM XIV Storage System in OpenStack Cloud Environments
Using the IBM XIV Storage System in OpenStack Cloud Environments IBM India Smarter Computing
 
Process mapping with flowcharts
Process mapping with flowchartsProcess mapping with flowcharts
Process mapping with flowchartsSteven Bonacorsi
 

Viewers also liked (8)

IBM Smarter Planet Storage Solution
IBM Smarter Planet Storage SolutionIBM Smarter Planet Storage Solution
IBM Smarter Planet Storage Solution
 
genuine parts CompensationCharter022007_v15
genuine parts CompensationCharter022007_v15genuine parts CompensationCharter022007_v15
genuine parts CompensationCharter022007_v15
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process Management
 
Presentation Business Agility On Ms Platform
Presentation Business Agility On Ms PlatformPresentation Business Agility On Ms Platform
Presentation Business Agility On Ms Platform
 
How EA, BPM, SOA and ECM work together
How EA, BPM, SOA and ECM work togetherHow EA, BPM, SOA and ECM work together
How EA, BPM, SOA and ECM work together
 
Using the IBM XIV Storage System in OpenStack Cloud Environments
Using the IBM XIV Storage System in OpenStack Cloud Environments Using the IBM XIV Storage System in OpenStack Cloud Environments
Using the IBM XIV Storage System in OpenStack Cloud Environments
 
All-flash Needs End to End Storage Efficiency
All-flash Needs End to End Storage EfficiencyAll-flash Needs End to End Storage Efficiency
All-flash Needs End to End Storage Efficiency
 
Process mapping with flowcharts
Process mapping with flowchartsProcess mapping with flowcharts
Process mapping with flowcharts
 

Similar to Business Process Management - topsoft 2010_03_24 13:00

Bisuness process management
Bisuness process managementBisuness process management
Bisuness process managementDigvijay Mahalle
 
BPM - The Promise And Challenges
BPM  - The Promise And ChallengesBPM  - The Promise And Challenges
BPM - The Promise And ChallengesJerald Burget
 
Diagramming Change to Better Inform Business Process Renovation
Diagramming Change to Better Inform Business Process RenovationDiagramming Change to Better Inform Business Process Renovation
Diagramming Change to Better Inform Business Process RenovationCognizant
 
Bussines Process Engireening.pptx
Bussines Process Engireening.pptxBussines Process Engireening.pptx
Bussines Process Engireening.pptxssuser97f09c
 
Business Process Outsourcing Glossary
Business Process Outsourcing GlossaryBusiness Process Outsourcing Glossary
Business Process Outsourcing GlossaryDATAMARK
 
Suggest an intelligent framework for building business process management [ p...
Suggest an intelligent framework for building business process management [ p...Suggest an intelligent framework for building business process management [ p...
Suggest an intelligent framework for building business process management [ p...ijseajournal
 
Business Process Management in IT company
Business Process Management  in IT company Business Process Management  in IT company
Business Process Management in IT company Dhrubaji Mandal ♛
 
Using BPM for Agility in a Globalised World
Using BPM for Agility in a Globalised WorldUsing BPM for Agility in a Globalised World
Using BPM for Agility in a Globalised WorldSchneider Electric
 
Essay On Business Process Redesign Or Reengineering
Essay On  Business Process Redesign Or ReengineeringEssay On  Business Process Redesign Or Reengineering
Essay On Business Process Redesign Or ReengineeringTammi Busch
 
Business process reengineering module 1
Business process reengineering module 1Business process reengineering module 1
Business process reengineering module 1POOJA UDAYAN
 
IAOP Outsourcing Insights Olson 0309
IAOP Outsourcing Insights Olson 0309IAOP Outsourcing Insights Olson 0309
IAOP Outsourcing Insights Olson 0309F Stephen Olson
 
Bpms, Putting Business In The Driver’S Seat
Bpms, Putting Business In The Driver’S SeatBpms, Putting Business In The Driver’S Seat
Bpms, Putting Business In The Driver’S Seathanshantson
 
The Three Pillars of Modern Business Process Management Solutions
The Three Pillars of Modern Business Process Management SolutionsThe Three Pillars of Modern Business Process Management Solutions
The Three Pillars of Modern Business Process Management SolutionsAppian
 
Business process management and methods
Business process management and methodsBusiness process management and methods
Business process management and methodsMRPeasy
 
BP Logix Whitepaper: Adding the Dimension of Time to BPM
BP Logix Whitepaper: Adding the Dimension of Time to BPMBP Logix Whitepaper: Adding the Dimension of Time to BPM
BP Logix Whitepaper: Adding the Dimension of Time to BPMBP Logix
 

Similar to Business Process Management - topsoft 2010_03_24 13:00 (20)

Bisuness process management
Bisuness process managementBisuness process management
Bisuness process management
 
Bpm
BpmBpm
Bpm
 
BPM - The Promise And Challenges
BPM  - The Promise And ChallengesBPM  - The Promise And Challenges
BPM - The Promise And Challenges
 
Diagramming Change to Better Inform Business Process Renovation
Diagramming Change to Better Inform Business Process RenovationDiagramming Change to Better Inform Business Process Renovation
Diagramming Change to Better Inform Business Process Renovation
 
Bussines Process Engireening.pptx
Bussines Process Engireening.pptxBussines Process Engireening.pptx
Bussines Process Engireening.pptx
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process Management
 
bpm
bpmbpm
bpm
 
Business Process Outsourcing Glossary
Business Process Outsourcing GlossaryBusiness Process Outsourcing Glossary
Business Process Outsourcing Glossary
 
Suggest an intelligent framework for building business process management [ p...
Suggest an intelligent framework for building business process management [ p...Suggest an intelligent framework for building business process management [ p...
Suggest an intelligent framework for building business process management [ p...
 
Business Process Management in IT company
Business Process Management  in IT company Business Process Management  in IT company
Business Process Management in IT company
 
Using BPM for Agility in a Globalised World
Using BPM for Agility in a Globalised WorldUsing BPM for Agility in a Globalised World
Using BPM for Agility in a Globalised World
 
Dev biz process management strategy
Dev biz process management strategyDev biz process management strategy
Dev biz process management strategy
 
Essay On Business Process Redesign Or Reengineering
Essay On  Business Process Redesign Or ReengineeringEssay On  Business Process Redesign Or Reengineering
Essay On Business Process Redesign Or Reengineering
 
Business process reengineering module 1
Business process reengineering module 1Business process reengineering module 1
Business process reengineering module 1
 
IAOP Outsourcing Insights Olson 0309
IAOP Outsourcing Insights Olson 0309IAOP Outsourcing Insights Olson 0309
IAOP Outsourcing Insights Olson 0309
 
Bpms, Putting Business In The Driver’S Seat
Bpms, Putting Business In The Driver’S SeatBpms, Putting Business In The Driver’S Seat
Bpms, Putting Business In The Driver’S Seat
 
Bpms
BpmsBpms
Bpms
 
The Three Pillars of Modern Business Process Management Solutions
The Three Pillars of Modern Business Process Management SolutionsThe Three Pillars of Modern Business Process Management Solutions
The Three Pillars of Modern Business Process Management Solutions
 
Business process management and methods
Business process management and methodsBusiness process management and methods
Business process management and methods
 
BP Logix Whitepaper: Adding the Dimension of Time to BPM
BP Logix Whitepaper: Adding the Dimension of Time to BPMBP Logix Whitepaper: Adding the Dimension of Time to BPM
BP Logix Whitepaper: Adding the Dimension of Time to BPM
 

More from topsoft - inspiring digital business

Swiss Cloud Conference 2014: Wachstum und Herausforderung im Mittelstand meis...
Swiss Cloud Conference 2014: Wachstum und Herausforderung im Mittelstand meis...Swiss Cloud Conference 2014: Wachstum und Herausforderung im Mittelstand meis...
Swiss Cloud Conference 2014: Wachstum und Herausforderung im Mittelstand meis...topsoft - inspiring digital business
 
Swiss Cloud Conference 2014: Tesla Motors - verbunden mit der Zukunft des Aut...
Swiss Cloud Conference 2014: Tesla Motors - verbunden mit der Zukunft des Aut...Swiss Cloud Conference 2014: Tesla Motors - verbunden mit der Zukunft des Aut...
Swiss Cloud Conference 2014: Tesla Motors - verbunden mit der Zukunft des Aut...topsoft - inspiring digital business
 
Swiss Cloud Conference 2014: GovCloud - der Weg in die transparente und siche...
Swiss Cloud Conference 2014: GovCloud - der Weg in die transparente und siche...Swiss Cloud Conference 2014: GovCloud - der Weg in die transparente und siche...
Swiss Cloud Conference 2014: GovCloud - der Weg in die transparente und siche...topsoft - inspiring digital business
 
Swiss Cloud Conference 2014: die Folgen des Konkurses des Cloud Anbieters
Swiss Cloud Conference 2014: die Folgen des Konkurses des Cloud AnbietersSwiss Cloud Conference 2014: die Folgen des Konkurses des Cloud Anbieters
Swiss Cloud Conference 2014: die Folgen des Konkurses des Cloud Anbieterstopsoft - inspiring digital business
 
Swiss Cloud Conference 2014: Was unterscheidet ein Cloud Service vom Outsourcing
Swiss Cloud Conference 2014: Was unterscheidet ein Cloud Service vom OutsourcingSwiss Cloud Conference 2014: Was unterscheidet ein Cloud Service vom Outsourcing
Swiss Cloud Conference 2014: Was unterscheidet ein Cloud Service vom Outsourcingtopsoft - inspiring digital business
 
Kolma & Comarch ERP - von der Evaluation bis zum erfolgreichen Live-Betrieb
Kolma & Comarch ERP - von der Evaluation bis zum erfolgreichen Live-BetriebKolma & Comarch ERP - von der Evaluation bis zum erfolgreichen Live-Betrieb
Kolma & Comarch ERP - von der Evaluation bis zum erfolgreichen Live-Betriebtopsoft - inspiring digital business
 

More from topsoft - inspiring digital business (20)

BOARD: Predictive Analytics, Advanced Budgeting
BOARD: Predictive Analytics, Advanced BudgetingBOARD: Predictive Analytics, Advanced Budgeting
BOARD: Predictive Analytics, Advanced Budgeting
 
topsoft 2015 | Aussteller-Einladung
topsoft 2015 | Aussteller-Einladungtopsoft 2015 | Aussteller-Einladung
topsoft 2015 | Aussteller-Einladung
 
Swiss Cloud Conference 2014: Wachstum und Herausforderung im Mittelstand meis...
Swiss Cloud Conference 2014: Wachstum und Herausforderung im Mittelstand meis...Swiss Cloud Conference 2014: Wachstum und Herausforderung im Mittelstand meis...
Swiss Cloud Conference 2014: Wachstum und Herausforderung im Mittelstand meis...
 
Swiss Cloud Conference 2014: Tesla Motors - verbunden mit der Zukunft des Aut...
Swiss Cloud Conference 2014: Tesla Motors - verbunden mit der Zukunft des Aut...Swiss Cloud Conference 2014: Tesla Motors - verbunden mit der Zukunft des Aut...
Swiss Cloud Conference 2014: Tesla Motors - verbunden mit der Zukunft des Aut...
 
Swiss Cloud Conference 2014: Next Generation Cloud Security
Swiss Cloud Conference 2014: Next Generation Cloud SecuritySwiss Cloud Conference 2014: Next Generation Cloud Security
Swiss Cloud Conference 2014: Next Generation Cloud Security
 
Swiss Cloud Conference 2014: GovCloud - der Weg in die transparente und siche...
Swiss Cloud Conference 2014: GovCloud - der Weg in die transparente und siche...Swiss Cloud Conference 2014: GovCloud - der Weg in die transparente und siche...
Swiss Cloud Conference 2014: GovCloud - der Weg in die transparente und siche...
 
Swiss Cloud Conference 2014: Einleitung
Swiss Cloud Conference 2014: EinleitungSwiss Cloud Conference 2014: Einleitung
Swiss Cloud Conference 2014: Einleitung
 
Swiss Cloud Conference 2014: die Folgen des Konkurses des Cloud Anbieters
Swiss Cloud Conference 2014: die Folgen des Konkurses des Cloud AnbietersSwiss Cloud Conference 2014: die Folgen des Konkurses des Cloud Anbieters
Swiss Cloud Conference 2014: die Folgen des Konkurses des Cloud Anbieters
 
Swiss Cloud Conference 2014: Was unterscheidet ein Cloud Service vom Outsourcing
Swiss Cloud Conference 2014: Was unterscheidet ein Cloud Service vom OutsourcingSwiss Cloud Conference 2014: Was unterscheidet ein Cloud Service vom Outsourcing
Swiss Cloud Conference 2014: Was unterscheidet ein Cloud Service vom Outsourcing
 
Self Service BI mit Qlik View
Self Service BI mit Qlik ViewSelf Service BI mit Qlik View
Self Service BI mit Qlik View
 
Salesforce.com mit Lokal gespeicherten Daten. Aber sicher!
Salesforce.com mit Lokal gespeicherten Daten. Aber sicher!Salesforce.com mit Lokal gespeicherten Daten. Aber sicher!
Salesforce.com mit Lokal gespeicherten Daten. Aber sicher!
 
Operational Intelligence aus der cloud
Operational Intelligence aus der cloudOperational Intelligence aus der cloud
Operational Intelligence aus der cloud
 
Kolma & Comarch ERP - von der Evaluation bis zum erfolgreichen Live-Betrieb
Kolma & Comarch ERP - von der Evaluation bis zum erfolgreichen Live-BetriebKolma & Comarch ERP - von der Evaluation bis zum erfolgreichen Live-Betrieb
Kolma & Comarch ERP - von der Evaluation bis zum erfolgreichen Live-Betrieb
 
Die Nadel im Heuhaufen finden mit der SIEM Technologie
Die Nadel im Heuhaufen finden mit der SIEM TechnologieDie Nadel im Heuhaufen finden mit der SIEM Technologie
Die Nadel im Heuhaufen finden mit der SIEM Technologie
 
Die 5 Säulen der modernen ERP
Die 5 Säulen der modernen ERPDie 5 Säulen der modernen ERP
Die 5 Säulen der modernen ERP
 
"Design & Generate": Standard ERP Systeme nach Mass
"Design & Generate": Standard ERP Systeme nach Mass"Design & Generate": Standard ERP Systeme nach Mass
"Design & Generate": Standard ERP Systeme nach Mass
 
Datenmanagement 2.0: Active Datamanagement (ADM)
Datenmanagement 2.0: Active Datamanagement (ADM)Datenmanagement 2.0: Active Datamanagement (ADM)
Datenmanagement 2.0: Active Datamanagement (ADM)
 
Das ERP-Sytem aus dem App-Store - Fakt oder Fiktion
Das ERP-Sytem aus dem App-Store - Fakt oder FiktionDas ERP-Sytem aus dem App-Store - Fakt oder Fiktion
Das ERP-Sytem aus dem App-Store - Fakt oder Fiktion
 
Spirit4M - Entreprise Mobile Device Management im Griff
Spirit4M - Entreprise Mobile Device Management im GriffSpirit4M - Entreprise Mobile Device Management im Griff
Spirit4M - Entreprise Mobile Device Management im Griff
 
abaCal revolutioniert die Formel-Berechnungen im Unternehmen
abaCal revolutioniert die Formel-Berechnungen im UnternehmenabaCal revolutioniert die Formel-Berechnungen im Unternehmen
abaCal revolutioniert die Formel-Berechnungen im Unternehmen
 

Recently uploaded

Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsIntellect Design Arena Ltd
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinAnton Skornyakov
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfJohnCarloValencia4
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 

Recently uploaded (20)

WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
Investment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV IndustriesInvestment Opportunity for Thailand's Automotive & EV Industries
Investment Opportunity for Thailand's Automotive & EV Industries
 
Upgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking ApplicationsUpgrade Your Banking Experience with Advanced Core Banking Applications
Upgrade Your Banking Experience with Advanced Core Banking Applications
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024Borderless Access - Global B2B Panel book-unlock 2024
Borderless Access - Global B2B Panel book-unlock 2024
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
 
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdfAMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
AMAZON SELLER VIRTUAL ASSISTANT PRODUCT RESEARCH .pdf
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 

Business Process Management - topsoft 2010_03_24 13:00

  • 1. Business Process Management Was ist das? Und wie bringt man BPM im Unternehmen zum Leben? Stand 40b
  • 2.
  • 3. Die Geschichte von CRM “ Visibilität” Zeit Die Gemeinsamkeiten von BPM und CRM, … CRM CRM CRM
  • 4. A fool with a tool… + = Die Gemeinsamkeiten von BPM und CRM, … ? ≠
  • 5. Gartner Hype Cycle Technology Trigger Peak of Inflated Expectations Through of Disillusionment Slope of Enlightenment Plateau of Productivity Die Gemeinsamkeiten von BPM und CRM, … BPM Zeit “ Visibilität” CRM
  • 6.
  • 7. BPM = Anpassungsfähigkeit … der Unterschied zu ERP, … Steter Wandel des Umfelds
  • 8. BPM = Anpassungsfähigkeit Zielsetzung Design Verbesserung Prozessowner Business-/ Processanalyst Projektleiter, Entwickler Mitarbeiter Manager Business-/ Processanalyst Ausführung Umsetzung Überwachung BPM Prozesslebenszyklus Kontinuierliche Verbesserung Analyse & Messung … der Unterschied zu ERP, …
  • 9. Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
  • 10. Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
  • 11. Brave New World Management Call Centre Key Account Management Accounting Sales Back-Office … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
  • 12. Brave New World – Proven Technology … hinter die Kulissen der Technologie geschaut. DOC CRM MIS E R P
  • 13. BPMS – Round Trip & Single Truth Zielsetzung Design Verbesserung Prozessowner Business-/ Processanalyst Projektleiter, Entwickler Mitarbeiter Manager Business-/ Processanalyst Ausführung Umsetzung Überwachung Analyse & Messung … hinter die Kulissen der Technologie geschaut.
  • 14. Wie bringt man BPM zum Leben?
  • 15. Standards interessieren keinen… Wieso WS-BPEL4PEOPLE kaum zum Ziel führt, … BPMN BPEL WS-BPEL4PEOPLE XPDL WF-XML BPDM UML SBVR RIF R2ML ebXML
  • 16. … Mehrwert schon! Steigerung der Produktivität Besserer Ressourceneinsatz Reduktion Fehlerquote Gezielte Optimierung Automatisierung der Dokumentation Tiefere Churn Rate Rascherer Wechsel des Lieferanten Schnellere Lieferfrist Reduktion der TTM Verkürzung der Bearbeitungszeit … ROI dafür viel mehr, …
  • 17.
  • 18.
  • 19. BPM = … ein komplexes Thema in 20 Minuten lösungsorientiert auf den Punkt gebracht, …
  • 20.
  • 21. Besten Dank für Ihre Aufmerksamkeit! Lorenz Brügger Geschäftsleitender Partner Impact Unternehmensberatung AG [email_address] +41 31 307 51 00 +41 79 286 93 72
  • 22. Business Process Management Back-Up Stand 40b
  • 23.
  • 24. ROI vs. SOA Management Call Centre Key Account Management Accounting Sales Back-Office … der Röstigraben zwischen Business und IT, … DOC CRM MIS E R P
  • 25. ROI vs. SOA … der Röstigraben zwischen Business und IT, … Business IT DOC CRM MIS E R P Management Call Centre Key Account Management Accounting Sales Back-Office SOA Anforderung Spezifikation Neue Anforderung Angepasste Spezifikation Andere Anforderung & 1. Drohung Überarbeitete Spezifikation & Androhung Überzeiteinzug usw. …

Editor's Notes

  1. DEJA VU