The Digital Department presentation

The Digital Department Project Team: Stefanie Anyadi (PaLS), Lorraine Dardis (Internat. Affairs), Alison Gilry (ICH), Ciaran Moynihan (ICH), Clive Young (LTSS)

Aims• Professional profile and expertise of UCL teaching administrators (TAs)• Training programme• External accreditation via....semi funded by Aug 2011 to July 2013

... Becoming more flexible and focused Students - must become skilled at identifying and integrating learning opportunities to meet their personal needs. Academics - support Administrators - and feedback to students complex enrolments and seeking a range of timetables, new modes learning outcomes, of study, courses maintaining contact and delivered in different support progression. settings.Key: Enhancing student experience and meeting new expectations

Range of tools used in HE administrationProductivity toolsHR and financial systemsTeaching and learning systemsCommunication and networking toolsMarketing and events managementOther admin systems

Some of the tools UCL TAs useUCL admin and financial systems Communication and networking toolsPortico – student information service Email – inefficient way of contacting students?Financial Information System (FIS) - financial data and Facebook– seen mainly as a communication tool management Phone Text messaging – no UCL service but a strong demandTimetabling/CMIS - room bookings and timetabling Messenger - text messagingService in Partnership (SiP) – HR forms Skype – video conferencingRome - online recruitment Linkedin – professional networkingWeb content management (silva) Blogs – UCLWordpress serviceScanners – being piloted as attendance checks for Points- Twitter –how to use in HE? Based Immigration System (PBIS) YouTube – online videosUCL teaching and learning systems Productivity toolsMoodle - e–learning environment MS Office – Word, Excel, PP, AcrobatTurnitin – plagiarism detection Dreamweaver – web page developmentLecturecast – automated lecture recording Etherpad – collaborative note takingOpinio - web-based surveys Evernote – stores notes, photosMy Portfolio – staff and student e-portfolio Google docs – share web documentsElectronic Voting Systems (EVS) – audience response Google analytics – web usage clickers UCL Dropbox – exchange large filesWiki – collaborative web pages Dropbox – web-based online storageBlackboard Collaborate – virtual classroom Marketing and events management Eventbrite – events management “It is almost impossible for busy academic Find a Masters – marketing staff to stay up to date” (SLiDA) Oxboffice – ticketing service Google Adwords – online advertising

Context: The student viewNUS “New Technology in Higher Education Charter”Administration should be mademore accessible through the usetechnology, including e-submission, feedback and coursemanagementThe use of technology in institutionaladministration will simplify andimproveassessment, feedback, registrationand module selection.Technology should also be utilised tosupport effective communicationswithin institutions for both studentsand staff“.

Support, and recognition, should be available for those who providesupport to studentsThere are many people who provide support to students, from central studentservices, academics and library staff to students themselves. Institutionsshould give these people time and resources to develop their skills as amentor, and should give them the space to discuss the challenges they face.This will not only ensure that they feel that their contributions make adifference, but also help institutions to develop their support practices bysharing best practice across the institution and highlighting any developmentneeds.

Milestones so far - 1• TA and Student Workshops• Presentations, consultations and interviews with Academics and Senior Management• Conference presentations• Link up with AUA

Milestones so far - 2• Case study working groups: – Quality assurance and student feedback – Internal systems and operations – Distance learning – Communications, social media and VLE• First cohort for CMALT accreditation Jan – July 2012 (projects/portfolios linked to TDD priorities)

Early tangible benefitsEmerging good practice guidelines in some areas identifiedas problematicEmerging cross-institutional network of teachingadministrators and relevant central services staffCPD opportunitiesBoost in self-esteem and reduction in isolation for some TAsLessons for cross-institutional sharing of best practice

Next stepsAccreditation – map knowledge, skills and experienceagainst AUA professional behaviours and designaccreditation framework with AUAUCL TA induction and professional development – producehandbook and standard operating procedures and work withUCL HR to design a professional development programmefor TAsBest Practice – produce best practice guidelines for TAresponsibilities cutting across departmentsProfessionalisation – investigate and report on recentdevelopments in university administration

Your Views• Links to relevant other activities• Links to development for support staff in other areas• Lessons for cross-institutional working• Any questions?

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The Digital Department presentation

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