“VIOLENCE IN TRANSIT”
FINAL CONFERENCE
Violence prevention in an urban mass
transportation
Spazio Europa (ROMA), 4th Octob...
VIOLENCE IN TRANSIT EVALUATION
METRO BARCELONA IDIOSYNCRASY
INDEX
2Pag.
1
2
3
4
pág. 3
pág. 6
pág. 12
pág. 13
5 pág. 14
PR...
3Pag.
 Awareness bridge for different Departments of our
company. (SCPU/ERD/CSR)
 Platform to generate new ideas and per...
4Pag.
 Metro is a massive Public Transport.
 Barcelona Metro has:
1,3 millons passengers/day
The railway transport is a ...
5Pag.
Security and its perception is one of the most important
user requirements (annual opinion questionnaire)
Metro as ...
6Pag.
Metro as a mass transportation.
- Implications for Security and Civil Protection:
1. Open systems that facilitate an...
7Pag.
So... What we do to solve the problem?
Cooperation between stakeholders:
PRIMARY PREVENTION
SECONDARY
PREVENTION
TER...
Educa TMB is our own educational project (TMB) through which we
want to influence the understanding of mobility and citize...
FOREWORD
OUR DAILY CHALLENGES
Secondary prevention measures
9Pag.
Police Control
  Operation Xarxa: The whole year. Preven...
FOREWORD
OUR DAILY CHALLENGES
Secondary prevention measures
10Pag.
Situational Crime Prevention (continued)
- Collaboratio...
FOREWORD
OUR DAILY CHALLENGES
Tertiary prevention measures
11Pag.
Collaboration agreements with:
1. Mediation with Youth J...
FOREWORD
OUR DAILY CHALLENGES
Another measures to prevent violence in transit
12Pag.
Daily training for Security Guard tea...
13Pag.
Training to internal exmployees and external services.
Another measures to prevent violence in transit
1. Metro idi...
14Pag.
Awareness training videos:
Discrimination against people with disabilities.
Discrimination on religious beliefs.
Di...
15Pag.
Grazie mille a tutti per la vostra attenzione!!!
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Violence prevention in an urban mass transportation, by Daniel Villegas

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Young people at risk of violence in the transit areas - Final Conference of the project "Violence in Transit" - JUST/2010/DAP3/AG/1231. Rome, 04/10/2013

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Violence prevention in an urban mass transportation, by Daniel Villegas

  1. 1. “VIOLENCE IN TRANSIT” FINAL CONFERENCE Violence prevention in an urban mass transportation Spazio Europa (ROMA), 4th October 2013 Daniel Villegas Chief of Investigation and Analysis Security and Civil Protection Unit Metro Barcelona
  2. 2. VIOLENCE IN TRANSIT EVALUATION METRO BARCELONA IDIOSYNCRASY INDEX 2Pag. 1 2 3 4 pág. 3 pág. 6 pág. 12 pág. 13 5 pág. 14 PRIMARY PREVENTION MEASURES SECONDARY PREVENTION MEASURES TERTIARY PREVENTION MEASURES
  3. 3. 3Pag.  Awareness bridge for different Departments of our company. (SCPU/ERD/CSR)  Platform to generate new ideas and permanent reflexion of the consequences of our decitions as a Metropolitan Transport Company.  But, concretely, what do we change?  Learn to use more arguments to change/adapt our decitions in a social component way.  Understand and spread it inside our company.  Offering facilities and dissemination of social projects or values to arrive directly to our millions of customers.  All kind of expositions or presentations. 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures. Violence in transit evaluation
  4. 4. 4Pag.  Metro is a massive Public Transport.  Barcelona Metro has: 1,3 millons passengers/day The railway transport is a service of general interest and essential for the Comunity. (Art. 31.1 Catalan Railway Law) 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures. Metro as a mass transportation.
  5. 5. 5Pag. Security and its perception is one of the most important user requirements (annual opinion questionnaire) Metro as a mass transportation. 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures. IMPORTANCE ITEMS FOR CITIZENS WHO USE METRO 2009 2010 2011 2012 Reliability 1 2 1 1 Security feeling 2 1 2 2 Speediness 3 4 3 3 Easiness in conecting with other PTS 5 5 5 4 Information in case on incidents 4 3 4 5 Information about shckedules and prices - - - 6 Good operation of escalators and elevators -  - 9 7 No accidents / falls 7 8 6 8 Good operation of machines and payment line 8 9 7 9 Accesibility - - - 10 Train cleanness - - - 11 Employees polite and proactive - - - 12 Metro tries to improve service 10 7 8 13 Trains temperature - - - 14 No crowdings 13 10 13 15 Cleanness 7 8 10 16 Station temperature - - - 17
  6. 6. 6Pag. Metro as a mass transportation. - Implications for Security and Civil Protection: 1. Open systems that facilitate an easy access and a fast exit. 2. Anonymity helps pass unnoticed and affects all uncivic/criminal investigations. 3. The high number of passengers traveling in confined/closed spaces makes them specially vulnerable and any risk can generate a large number of victims. 4. In the case of suburban, due to the underground environment, all risks increseas easily making any evacuation much slower and affecting the accessibility of the emergency assistance. 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures.
  7. 7. 7Pag. So... What we do to solve the problem? Cooperation between stakeholders: PRIMARY PREVENTION SECONDARY PREVENTION TERTIARY PREVENTION 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures.
  8. 8. Educa TMB is our own educational project (TMB) through which we want to influence the understanding of mobility and citizenship by promoting values ​​of respect and coexistence to move to a city that need to be more human and with a higher life quality. Theis plan defines three different scenarios: 1st - Promotion of values: - 10 educational activities are conducted covering all levels of education: Child Cycle, Primary, Secondary School, Professional education and university. (specific Dept. to do that plan) Primary prevention measures 8Pag. 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures.
  9. 9. FOREWORD OUR DAILY CHALLENGES Secondary prevention measures 9Pag. Police Control   Operation Xarxa: The whole year. Prevention and detection of crime. (Mossos d'Esquadra and Guardia Urbana de Barcelona)   Grèvol Operation: Christmas Campaign. Prevention and detection of crime. (Mossos d'Esquadra)   Gregal Operation: Summer Campaign. (Mossos d'Esquadra)   Pickpocketing Operation: All year (Division Tranposrte and multiple offenders unit of Mossos d'Esquadra)   Antigraffiti Operation: Mossos Transport Division and Reoffending investigation Dept. Situational Crime Prevention   Trails/routes in key locations and hot hours for Security Guards.   Presence of Metro employees at stations and trains.   Presence of videocameras in all stations and trains.   Metro Radio media and awareness campaigns about theft and anti- social behavior on television screens in stations and trains. 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures.
  10. 10. FOREWORD OUR DAILY CHALLENGES Secondary prevention measures 10Pag. Situational Crime Prevention (continued) - Collaboration of TBC staff (alternatives punish mesures) located at key points to receive relevant information. - Collaboration of concessionaires and Metro stores. - Collaboration of musicians located in key links. - Cleaning and immediate repair of vandalized items. (Broken Windows Theory) - SOS Interphones in all stations, platforms and lobbies. (making easy and permanent the communication with all citizens) TMB Educa through two programs: 2nd: Social integration. A. Consortium Agreement with BCN Education Dept. to address school failure cases with students at the end of high school (15/16 years) B. 10 sessions are conducted in living with company employees who promote educational interests. 3st: Prevention of crime. A. 3 sessions are conducted with Guard and Education Consortium, who selected BCN educational centers in a strategic way. B. Promoting respect for people and furniture. 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures.
  11. 11. FOREWORD OUR DAILY CHALLENGES Tertiary prevention measures 11Pag. Collaboration agreements with: 1. Mediation with Youth Justice Dept. at the request of Children Prosecutor Office. - Mediations with children who have committed a misdemeanor and crimes against Barcelona Metro: a. Awareness through meetings with Security Dept. of the company. b. Opportunity to repair damage without going to a legal trial. 2. Department of Justice - Alternative Measures (TBC) - Agreement for alternative punishment through Benefit Work for the Community. Punished person can come to Metro to carry out customer service tasks to helps the passage, inform them, etc.. 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures and others.
  12. 12. FOREWORD OUR DAILY CHALLENGES Another measures to prevent violence in transit 12Pag. Daily training for Security Guard teams (15min/day): Self-Protection Measures Customer Service Forbidden weapons No Discrimination Regular training and awareness to all employees Training sessions on self-protection measures and customer relations. Corporate Social Responsibility Actions to promote accessibility and mobility in public transport. Dialogue with associations and groups at risk of exclusion. Assignment of advertising space for the dissemination of campaigns related to social causes. 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures and others.
  13. 13. 13Pag. Training to internal exmployees and external services. Another measures to prevent violence in transit 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures and others.
  14. 14. 14Pag. Awareness training videos: Discrimination against people with disabilities. Discrimination on religious beliefs. Discrimination based on gender identity. Discrimination ideology. Discrimination based on sexual orientation. Discrimination by race or ethnicity. Operative situations training videos: How to deal with a sleeper. How to deal with begging and beggars. How to deal with insults and threats. How to deal with alcohol poisoning. How to deal with antisocial situations. How to request personal documentation. Another measures to prevent violence in transit 1. Metro idiosyncrasy. 2. Major incidents tipology. 3. Primary prevention measures. 4. Secondary prevention measures. 5. Tertiary prevention measures and others.
  15. 15. 15Pag. Grazie mille a tutti per la vostra attenzione!!!

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