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book summary clued in

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Clued In Clued In Presentation Transcript

  • Book summary Clued In How To Keep Customers Coming Back Again and Again Lewis P. Carbone
  • Brand Value How i feel about the company Customer Value How i feel in the experience Figure 3.1 Value relationships
  • Rejection Acceptance Preference (negative differentation) (NO Differentation) (Positive Differentation) - Commodity Zone + Figure 4.1 Experience Preference Model (TM).