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BCcampus Shared Services and Moodle

BCcampus Shared Services and Moodle



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BCcampus_Lambda_Moodle_Shared_Service_Presentation BCcampus_Lambda_Moodle_Shared_Service_Presentation Presentation Transcript

  • Multi-institutional Moodle Shared Services in BC
  • About BCcampus
    • Supports BC’s public post-secondary institutions in meeting students’ needs through innovative and effective uses of educational technologies
    • Provides ICT infrastructure for secure data exchange, shared services, online learning and distance education, communities of practice and online resources for educators.
    • Connects BC’s public post-secondary institutions and supports multi-institutional partnerships with learner support services to facilitate and enhance online learning opportunities
  • BCcampus Strategic Plan
    • BCcampus Strategic Plan 2010-12; three key interdependent goals:
      • Goal 1: Create a secure and trusted data network among BC’s post-secondary institutions for real-time student information transfer.
      • Goal 2: Foster and support the formation of collaborations and partnerships between institutions that leverage knowledge, reduce costs, and generate benefits for students.
      • Goal 3: Provide educator support through online communities of practice, reusable tools and resources, professional development strategies, technology training, and online program development.
  • About Lambda Solutions
    • Moodle Authorized Partner
    • Working with Moodle since 2003
    • Develop and contribute to the Moodle community
    • More than 100 Moodle installations hosted and supported
        • Supported 300,000+ learners in 2009
    • Instructional Design services for online learning
  • Lambda Clients Education Healthcare Government Compliance Corporate
  • BCcampus – Lambda Partnership
    • Agreement for services to support Moodle shared service
    • Collaborative arrangements with closely integrated project management and work
  • Characterizing Shared Services
    • BC Government Shared Services
      • Provides innovative, responsive and cost-effective services to the public sector
      • Shared Services BC
        • Technology
        • Procurement
          • Space
          • Purchasing
          • Accounting
  • Characterizing Shared Services
    • IT Shared Services
      • services and applications required by more than one enterprise partner, and managed by one entity to improve service and efficiency. ( State of Minnesota)
      • consolidation of operations in publicly funded colleges and universities spawned IT shared services for:
        • cost and efficiency
      • e.g., data centers, email, telephony, ERP
    • Educational Shared Services
      • ‘… institutions cooperating in the development and delivery of services, so sharing skills and knowledge , perhaps with commercial participation‘ ( JISC Briefing Paper, Shared Services in UK further and higher education ,2008)
    • Characteristics of instructional shared services:
      • Collaborative service development
      • Partner participation in governance
      • Sharing of fixed costs associated with the service delivered
        • E.g., LMS
    • Value added benefits to educational shared services
      • User Communities
      • Collaboration
      • Systemic needs
    Characterizing Shared Services
  • Drivers, History
    • Recommendations to the BCcampus Task Force: Systemic Support for the Delivery of Online Courses in British Columbia, (Ambler, 2006)
    • Institutions asked what circumstances they would consider participating in a shared service model:
      • Proven and significant economic benefits
      • Proven benefits to sharing expertise
      • Flexibility for institutions
      • Sufficient autonomy for institutions
      • Accountability of providers
      • Reliability/Stability
      • Responsiveness, 24/7 support
      • Collaboration “not contracting out”
      • Instructor training provided
  • Drivers, History
    • Results favourable toward the shared services model
      • Over 70% of respondents indicated shared services would result in reduced software licensing and hardware costs
      • Over 60% of respondents indicated would result in a reduced cost of creating training materials.
      • Over 50% of respondents expected would provide some or large improvements in LMS as a platform for innovation.
      • Over 65% of respondents expected some or large improvements in their options to technologies
  • Drivers, History
    • The BCcampus task force recommended that the BC post-secondary system invest in implementing a shared services approach
    • Successful implementation of the shared services model could support delivery of high quality educational technology to institutions in an efficient manner:
      • continued growth of online learning in BC,
      • critical nature of LMSs in delivering education
      • pressure to control costs
  • Benefits
  • Benefits
    • For smaller institutions, potential benefits:
      • access to educational applications might not otherwise afford
      • higher reliability rates
      • knowledge sharing with other institutions
      • access to support expertise
      • lower costs
    • For larger institutions:
      • potential to achieve some of the same benefits
      • provides choice of ET at local use levels
  • Strategy
    • BCcampus role in shared services:
      • connect, collaborate, innovate
      • centralised hosting, support, negotiation for licenses
      • offering the technical development and expertise such as integration with SISs
    • Note that shared services support:
      • academic
      • career
      • technical and
      • trades programs
  • Strategy
    • Tactics
      • Expand the number of online educational tools and resources available to BC educators at low or no cost.
      • Facilitate a shared services approach to the provision of educational technologies.
        • Learning management system hosting services
        • Web-conferencing systems
        • User-generated video-hosting and streaming media services
  • Evaluation
    • BCcampus Shared Services Review (Holley, 2009)
      • Stakeholder Satisfaction
        • - institutional clients are satisfied, some very much so. BC Government prefers broader rollout and greater financial impact
      • Variety of operating models
        • - range from pooled licensing to centrally-hosted, supported system with standard operating procedures
      • Operating Processes
        • - business processes defined and documented but are not applicable to all operating models
      • Operational Issues
        • - value realization difficult to measure
        • - no sunset provisions
  • Evaluation
    • BCcampus Shared Services Review (Holley, 2009)
    • Recommendations:
      • - Define shared services ‘metamodel’
      • - Define the vision of the future state
      • - Develop a shared services business model
      • - Operational reviews of each current shared service
      • - Apply updated models and processes to new and existing shared services
  • Model
  • Operational Models
  • Life Cycle
  • Value Added Aspects
    • Shared Services integrate with other BCcampus strategic directions, goals and tactics to support:
      • departmental, institutional, collaborative program and systemic needs
    • Also supports:
      • open source user community
      • inter-institutional collaboration, connectivity
      • shared delivery and development
      • enterprise, local use of ET
  • Moodle Shared Service
    • Centralized infrastructure and hosting
      • Separate instances per institution
    • Contracted administration and support provided by Lambda Solutions
      • System expertise and best practices
      • Integration with other services (open-source or otherwise)
      • Course Migration services
      • Hosting, support, custom development and training
  • Lambda Service Streams Hosting Support Theming Instructional Design Integration w/ other technologies Configuration Environment Analysis Training Infrastructure Support
  • Moodle Shared Service
    • Participating institutions
      • Smaller, Enterprise:
        • Selkirk, NVIT, COTR, CNC
      • Larger, local:
        • UNBC, UVic
      • Medium, Enterprise:
        • VIU - migrating
        • Capilano - planning migration
        • Kwantlen - considering migration
  • Lambda Services
    • Services provided
      • General
        • Deploying test, production instances
        • System administration support
        • Basic themes and customization
        • Administrator training and support
      • Meeting individual institutional needs
        • Institutionally specific training programs for faculty and Moodle administrators
        • Technical or process solutions that benefit a specific institution rather than having systemic benefit
        • Course migration from other LMS to the Moodle Shared Service
  • Moodle Shared Service Future
    • Expansion of service through increased institutional participation
      • E.g., VIU, Capilano
      • others
    • Moodle 2.0 migration
      • pilot and production environments starting soon
      • institutional migration by July, 2012
    • SIS Integration (Banner, Colleague, SRS)
      • Datatel portal integration at NVIT
      • Banner integration at Kwantlen
  • Integrated LMS Shared Service
  • Infrastructure, Architecture
  • Case Examples
    • College of the Rockies
      • Long term participant – since 2008
      • Enterprise deployment
        • 482 courses
        • 4132 users
      • Stable, reliable LMS
  • Case Examples
    • Nicola Valley Institute of Technology
      • Enterprise deployment
        • 69 courses
        • 1504 Users
      • Datatel portal integration
  • Case Examples
    • Vancouver Island University
      • Returning to shared service
      • Enterprise deployment
        • About 2000 courses
        • 40k Users
      • Migration underway to new Linux servers
        • Over 200 GB data
        • Database size of about 4GB
    Case Examples
  • Closing Summary
    • Questions
    • Discussion
  • Closing Summary
    • Thank you
    • Contact Us:
      • [email_address]
      • [email_address]
      • [email_address]