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BCcampus Shared Services and Moodle

BCcampus Shared Services and Moodle

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    BCcampus_Lambda_Moodle_Shared_Service_Presentation BCcampus_Lambda_Moodle_Shared_Service_Presentation Presentation Transcript

    • Multi-institutional Moodle Shared Services in BC
    • About BCcampus
      • Supports BC’s public post-secondary institutions in meeting students’ needs through innovative and effective uses of educational technologies
      • Provides ICT infrastructure for secure data exchange, shared services, online learning and distance education, communities of practice and online resources for educators.
      • Connects BC’s public post-secondary institutions and supports multi-institutional partnerships with learner support services to facilitate and enhance online learning opportunities
    • BCcampus Strategic Plan
      • BCcampus Strategic Plan 2010-12; three key interdependent goals:
        • Goal 1: Create a secure and trusted data network among BC’s post-secondary institutions for real-time student information transfer.
        • Goal 2: Foster and support the formation of collaborations and partnerships between institutions that leverage knowledge, reduce costs, and generate benefits for students.
        • Goal 3: Provide educator support through online communities of practice, reusable tools and resources, professional development strategies, technology training, and online program development.
    • About Lambda Solutions
      • Moodle Authorized Partner
      • Working with Moodle since 2003
      • Develop and contribute to the Moodle community
      • More than 100 Moodle installations hosted and supported
          • Supported 300,000+ learners in 2009
      • Instructional Design services for online learning
    • Lambda Clients Education Healthcare Government Compliance Corporate
    • BCcampus – Lambda Partnership
      • Agreement for services to support Moodle shared service
      • Collaborative arrangements with closely integrated project management and work
    • Characterizing Shared Services
      • BC Government Shared Services
        • Provides innovative, responsive and cost-effective services to the public sector
        • Shared Services BC
          • Technology
          • Procurement
            • Space
            • Purchasing
            • Accounting
    • Characterizing Shared Services
      • IT Shared Services
        • services and applications required by more than one enterprise partner, and managed by one entity to improve service and efficiency. ( State of Minnesota)
        • consolidation of operations in publicly funded colleges and universities spawned IT shared services for:
          • cost and efficiency
        • e.g., data centers, email, telephony, ERP
      • Educational Shared Services
        • ‘… institutions cooperating in the development and delivery of services, so sharing skills and knowledge , perhaps with commercial participation‘ ( JISC Briefing Paper, Shared Services in UK further and higher education ,2008)
      • Characteristics of instructional shared services:
        • Collaborative service development
        • Partner participation in governance
        • Sharing of fixed costs associated with the service delivered
          • E.g., LMS
      • Value added benefits to educational shared services
        • User Communities
        • Collaboration
        • Systemic needs
      Characterizing Shared Services
    • Drivers, History
      • Recommendations to the BCcampus Task Force: Systemic Support for the Delivery of Online Courses in British Columbia, (Ambler, 2006)
      • Institutions asked what circumstances they would consider participating in a shared service model:
        • Proven and significant economic benefits
        • Proven benefits to sharing expertise
        • Flexibility for institutions
        • Sufficient autonomy for institutions
        • Accountability of providers
        • Reliability/Stability
        • Responsiveness, 24/7 support
        • Collaboration “not contracting out”
        • Instructor training provided
    • Drivers, History
      • Results favourable toward the shared services model
        • Over 70% of respondents indicated shared services would result in reduced software licensing and hardware costs
        • Over 60% of respondents indicated would result in a reduced cost of creating training materials.
        • Over 50% of respondents expected would provide some or large improvements in LMS as a platform for innovation.
        • Over 65% of respondents expected some or large improvements in their options to technologies
    • Drivers, History
      • The BCcampus task force recommended that the BC post-secondary system invest in implementing a shared services approach
      • Successful implementation of the shared services model could support delivery of high quality educational technology to institutions in an efficient manner:
        • continued growth of online learning in BC,
        • critical nature of LMSs in delivering education
        • pressure to control costs
    • Benefits
    • Benefits
      • For smaller institutions, potential benefits:
        • access to educational applications might not otherwise afford
        • higher reliability rates
        • knowledge sharing with other institutions
        • access to support expertise
        • lower costs
      • For larger institutions:
        • potential to achieve some of the same benefits
        • provides choice of ET at local use levels
    • Strategy
      • BCcampus role in shared services:
        • connect, collaborate, innovate
        • centralised hosting, support, negotiation for licenses
        • offering the technical development and expertise such as integration with SISs
      • Note that shared services support:
        • academic
        • career
        • technical and
        • trades programs
    • Strategy
      • Tactics
        • Expand the number of online educational tools and resources available to BC educators at low or no cost.
        • Facilitate a shared services approach to the provision of educational technologies.
          • Learning management system hosting services
          • Web-conferencing systems
          • User-generated video-hosting and streaming media services
    • Evaluation
      • BCcampus Shared Services Review (Holley, 2009)
        • Stakeholder Satisfaction
          • - institutional clients are satisfied, some very much so. BC Government prefers broader rollout and greater financial impact
        • Variety of operating models
          • - range from pooled licensing to centrally-hosted, supported system with standard operating procedures
        • Operating Processes
          • - business processes defined and documented but are not applicable to all operating models
        • Operational Issues
          • - value realization difficult to measure
          • - no sunset provisions
    • Evaluation
      • BCcampus Shared Services Review (Holley, 2009)
      • Recommendations:
        • - Define shared services ‘metamodel’
        • - Define the vision of the future state
        • - Develop a shared services business model
        • - Operational reviews of each current shared service
        • - Apply updated models and processes to new and existing shared services
    • Model
    • Operational Models
    • Life Cycle
    • Value Added Aspects
      • Shared Services integrate with other BCcampus strategic directions, goals and tactics to support:
        • departmental, institutional, collaborative program and systemic needs
      • Also supports:
        • open source user community
        • inter-institutional collaboration, connectivity
        • shared delivery and development
        • enterprise, local use of ET
    • Moodle Shared Service
      • Centralized infrastructure and hosting
        • Separate instances per institution
      • Contracted administration and support provided by Lambda Solutions
        • System expertise and best practices
        • Integration with other services (open-source or otherwise)
        • Course Migration services
        • Hosting, support, custom development and training
    • Lambda Service Streams Hosting Support Theming Instructional Design Integration w/ other technologies Configuration Environment Analysis Training Infrastructure Support
    • Moodle Shared Service
      • Participating institutions
        • Smaller, Enterprise:
          • Selkirk, NVIT, COTR, CNC
        • Larger, local:
          • UNBC, UVic
        • Medium, Enterprise:
          • VIU - migrating
          • Capilano - planning migration
          • Kwantlen - considering migration
    • Lambda Services
      • Services provided
        • General
          • Deploying test, production instances
          • System administration support
          • Basic themes and customization
          • Administrator training and support
        • Meeting individual institutional needs
          • Institutionally specific training programs for faculty and Moodle administrators
          • Technical or process solutions that benefit a specific institution rather than having systemic benefit
          • Course migration from other LMS to the Moodle Shared Service
    • Moodle Shared Service Future
      • Expansion of service through increased institutional participation
        • E.g., VIU, Capilano
        • others
      • Moodle 2.0 migration
        • pilot and production environments starting soon
        • institutional migration by July, 2012
      • SIS Integration (Banner, Colleague, SRS)
        • Datatel portal integration at NVIT
        • Banner integration at Kwantlen
    • Integrated LMS Shared Service
    • Infrastructure, Architecture
    • Case Examples
      • College of the Rockies
        • Long term participant – since 2008
        • Enterprise deployment
          • 482 courses
          • 4132 users
        • Stable, reliable LMS
    • Case Examples
      • Nicola Valley Institute of Technology
        • Enterprise deployment
          • 69 courses
          • 1504 Users
        • Datatel portal integration
    • Case Examples
      • Vancouver Island University
        • Returning to shared service
        • Enterprise deployment
          • About 2000 courses
          • 40k Users
        • Migration underway to new Linux servers
          • Over 200 GB data
          • Database size of about 4GB
      Case Examples
    • Closing Summary
      • Questions
      • Discussion
    • Closing Summary
      • Thank you
      • Contact Us:
        • [email_address]
        • [email_address]
        • [email_address]