UX Unconference | University of Arizona Libraries | December 6th, 2013

Do-it-Yourself
Usability Testing
Rebecca Blakiston...
1. Plan
Who am I and
what am I
trying to do on
your website?

Establish
primary tasks.
Test things you
have control
over (mostly).
Write out tasks.
• Find a book based on a topic
• Find open hours
• Find out how much printing costs
Translate tasks into scenarios.
Task

Scenario

Find open
hours

You need to drop by the library after
class, find out wha...
Gather incentives.
Identify a facilitator and note taker.
I will take
notes.
I will lead the
testing.
Pick a time.

time of day

day of week

day of month

time of year
Pick a place.
Pick a device.
Pick a software (maybe).

Silverback
2. Test
Let them know it’s for a good
cause and won’t take much time.
Do you have a
few minutes to
help us improve
our website?
Introduce the test
• We want to improve the website.
• You can’t do anything wrong.
• Talk out loud, it will help us a lot...
Facilitate the test.
Keep them talking.

What are you thinking?
What are you looking for?
Manage their emotions.
Keep them happy.
Oh, crap…

This is very
helpful.

I’m feeling
lost…
3. Analyze
Don’t freak out.
Don’t blame the user.
Debrief right afterwards.

I was surprised
when…
Focus on
the most
serious
problems.
Focus on the problems
easiest to fix.

What’s the smallest
change we can
make right now to
smooth over this
problem for mo...
Calendar

Calendar

Event Calendar
Keyword Searching Tips
Learn more.
Usability Testing: a
Practical Guide for
Librarians
by Rebecca Blakiston
(To be published in
2014)
Questions
Rebecca Blakiston
blakistonr@u.library.arizona.edu
@blakistonr
UX Unconference: Usability Testing
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UX Unconference: Usability Testing

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Presentation for the UX Unconference held at the University of Arizona Libraries, December 6th, 2013. Video recording of the presentation available at https://www.youtube.com/watch?v=IzG1G9gpTVU.

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UX Unconference: Usability Testing

  1. 1. UX Unconference | University of Arizona Libraries | December 6th, 2013 Do-it-Yourself Usability Testing Rebecca Blakiston Website Product Manager & Associate Librarian University of Arizona @blakistonr
  2. 2. 1. Plan
  3. 3. Who am I and what am I trying to do on your website? Establish primary tasks.
  4. 4. Test things you have control over (mostly).
  5. 5. Write out tasks. • Find a book based on a topic • Find open hours • Find out how much printing costs
  6. 6. Translate tasks into scenarios. Task Scenario Find open hours You need to drop by the library after class, find out what time it closes today. Find out how much printing costs You need to print a 10-page paper. How much will this cost you at the main library?
  7. 7. Gather incentives.
  8. 8. Identify a facilitator and note taker. I will take notes. I will lead the testing.
  9. 9. Pick a time. time of day day of week day of month time of year
  10. 10. Pick a place.
  11. 11. Pick a device.
  12. 12. Pick a software (maybe). Silverback
  13. 13. 2. Test
  14. 14. Let them know it’s for a good cause and won’t take much time. Do you have a few minutes to help us improve our website?
  15. 15. Introduce the test • We want to improve the website. • You can’t do anything wrong. • Talk out loud, it will help us a lot..
  16. 16. Facilitate the test. Keep them talking. What are you thinking? What are you looking for?
  17. 17. Manage their emotions. Keep them happy. Oh, crap… This is very helpful. I’m feeling lost…
  18. 18. 3. Analyze
  19. 19. Don’t freak out. Don’t blame the user.
  20. 20. Debrief right afterwards. I was surprised when…
  21. 21. Focus on the most serious problems.
  22. 22. Focus on the problems easiest to fix. What’s the smallest change we can make right now to smooth over this problem for most people?
  23. 23. Calendar Calendar Event Calendar
  24. 24. Keyword Searching Tips
  25. 25. Learn more. Usability Testing: a Practical Guide for Librarians by Rebecca Blakiston (To be published in 2014)
  26. 26. Questions Rebecca Blakiston blakistonr@u.library.arizona.edu @blakistonr
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